I saw the mixed reviews, but my experience with Savannah and the team was great. I had a particular…read morecar in mind, and they happened to have one with low mileage and in really solid shape for the year. They shared the full CarFax, and the car matched exactly what we were looking for. Not sure what happened with other customers, but everything went well on my end. While they handled the paperwork, everyone was friendly and we had some good conversation. Definitely two thumbs up.

Sales agent, Corey, was rude and dismissive. Barely looked over the computer at us. Clearly he…read moredidn't have any interest in my prequalified loan.

I was able to drop in without an appointment for a rear window wiper blade. I was in and out in…read moreabout 20 minutes. Staff were courteous and professional.

Germain sucks I will never return to Germain. They will…read morenever get another cent from me or my family. My salesperson was nice and I was happy with the car I drove. Part of our agreement to buy was the dealership sewing a small rip in the drivers seat back together. We were told they would provide a loaner car and a date was set for the repair to take place. The buying process felt easy. That was cool except the finance bro conveniently wrote that the cash we had brought for our down payment was $500 less than what was truly there. Not sure if it was human mistake or someone thinking they'd get a little bonus, but who knows. They also charged us for gap insurance when we put nearly 50% down on our vehicle without speaking to us, explaining the cost and coverage, or giving us the ability to decline coverage. When I later explained these concerns to Germain, I was mansplained to (they blamed it on a potential bank policy but never agreed to look into it) and nothing was done to address my concerns. I explicitly asked the manager to look into this and have never gotten a call back. The day I was supposed to get my seat repaired, the salesperson realized there were no loaner cars and set me up for the following week. The following week, I got my loaner car and my seat was set to be repaired the next day. However, I got a call the next day that the person who does seat repairs was out of town and somehow nobody knew when I dropped my car off so I had to drive back to return my loaner and get my car. I don't live close to the dealer so this was a lovely waste of time and money. They offered to let me keep the loaner- however my car is a 3 row SUV and the loaner was a Honda Ridgeline, so not comparable and not a car that met my needs. The following week, I returned AGAIN to get a loaner and leave my car for the seat repair. They provided me with a loaner that smelled awful and ultimately had a blunt under the front seat, which I found upon returning home. When I returned the loaner, I let them know about my concerns with cleanliness and the weed under the front seat. I was told they don't clean between users and just do a quick look through- so just be aware if you get a loaner to take a look before you leave. My kids rode in that car and I was pretty upset that Germain just explained it away and didn't see that this was potentially a safety concern for my kids and could've been a legal concern for me if I had been pulled over. When I walked over to pick up my car, the dealer had not sewn my seat as previously agreed upon, they literally slapped some leather duct tape on it and called it a day. It looks awful but I decided to let it go- I was ready to leave and be done. A couple months later, my car overheated in Cleveland and I had it towed to Germain since that's who the warranty is through even though I really didn't want to return. It has now been 2 weeks since they've received it and I've received minimal communication regarding the status. They explained they've been very busy, and I did appreciate the warning. However, they provided no timeline at the time and I still don't have one. After calling yesterday to request an update and being told I'd be called back with an update later in the day, I called again today to check in. Again I was told I'd be called back by my rep and never received a call. I called back and spoke to the secretary. She explained that my rep had left for the day. I told her I had been told I would receive a call and asked if I could speak with anyone else to see what's going on. She looked into my situation and told me my rep has not taken any notes, so nobody except my rep is able to provide any information. She literally told me she can't tell if my claim has been submitted to the warranty company, if the car has been worked on, NOTHING. Here I sit with no car, no idea when it'll be fixed, if it's been looked at, nothing. As I've proceeded through this adventure, I will note that everyone has been very nice and kind, which is why I've put up with the experience I've had as long as I have. However, every time I need to address an issue, while they are kind, EVERYONE has pointed the finger to someone else and my concerns have never been followed up on or fully addressed. I have had to CHASE down every concern that has been dealt with. EVERY problem has been because of someone else which has kept me from getting my problems effectively resolved. I have wasted so much time on the phone begging for help getting my concerns dealt with. TLDR: while all of the employees have been kind, there is a general lack of competence, communication, and follow through. You will waste time, effort and money trying to get issues resolved. Save yourself the trouble and go elsewhere.

I just purchased a 1-year-old car (~5,000 miles) from Jeff Schmitt GMC…read more A short time after making the purchase I realized a major problem with the vehicle. The vehicle had a cut driver's side seat belt. This a major safety concern. This could result in a serious injury or human death. I do not recommend purchasing a vehicle from Jeff Schmitt GMC unless you are guaranteed in writing that it is safe to drive. The vehicle I purchased is absolutely NOT safe to drive. The dealership wants me to pay another dealership to fix the one-year-old seatbelt, which was damaged upon its sale. Ashley Ford, Executive Assistant at Consumer Complaint Portal, Ohio Attorney General's Office;

This was the best experience in any car dealership I have ever had. Val" The GMC Gal" was standing…read moreon the curb in the rain watching us as we drove around and looked at all the cars. I did not know that she was a super saleswoman at that time. Once we pulled up to the building and parked she acknowledged us and just simply asked how we were doing. We proceeded inside to talk with her more in detail and talk about professional, no pressure, no running off to talk to a manager, or other nonsense a person usually goes through to look at cars- she was outstanding all the way through the process- The reason she has a Mark of Excellence Award. She went over and beyond, stayed with us long after her work day was to end, made sure we were all good, and sent us home in our new car!!! Would definitely recommend this business, very professionally run and maintained, and employees are outstanding. Thank you for the great experience. Did I mention we were there 7 1/2 hours?? Wonderful experience.

Update: finally got the hunk of wasted metal out of my garage, thought y'all would like to know…read more Still hate you Krug. If I could give zero stars, I would. It's been a couple years but I am still so salty over a car that they sold me threw a rod after three months of driving. You guys. I finally got my dream car (at the time) a Mazda Miata. It was perfect and boy did I feel like the cutest/coolest girl around. I drove that car as my daily driver, 5 miles to work and back a day. Not a far commute at all. Fast forward Christmas morning, my wonderful car of three months stopped running on the 275 loop. I even had my sweet little chihuahua with me, heading home for family Christmas. Do I sound basic yet? The only tow company open on Dec 25 towed me to a mechanic where I was told I threw a rod and had NO OIL in the car at all. Bone dry. Dryer than dry. This is where some people will say, well, that's your problem, you should've checked the oil. And I will politely agree that I could've been more proactive BUT I HAD JUST BOUGHT THE CAR. Krug got their money and I got a $5000 car loan for a car that doesn't work (and still doesn't work). Biiiiiiiiig lump of metal sitting in my garage. I called Krug and they didn't care, too much. After all, I did sign the dotted line so joke's on me. Not cool, guys.

This business is not to be trusted, they sold me a totally worthless vehicle now two weeks off the…read morelot and Im already spending almost $2000.00 to fix the vehicle. This dealership obviously does NOT inspect any if their vehicles. Do not buy a car from this place unless you have it professionally looked at by your trusted mechanic prior to purchase. I was lied to by these people in more ways than one.

They suck with communication ! They hold your vehicle for months at a time with no type of…read morecommunication . No updates . And then make excuses up about how it's not their fault . How they aren't affiliated with warranty companies.so zero accountability! Give your car back with the engine light on ! How you fix my transmission but the engine light is on

I brought my 2023 Dodge Durango in twice within a month for a Uconnect issue. On the second visit,…read morethe dealership replaced both the main battery and the auxiliary battery, which is located in a sealed compartment under the passenger seat. When I got home, I checked their work and was shocked to find popcorn pieces inside the sealed compartment where the battery had just been installed. They also removed my dash and I am concerned what they may have left behind it. I immediately called the dealership to express my concern and dissatisfaction. The service manager flat-out denied any responsibility, claiming they didn't put it there and refusing to do anything about it. I pointed out that they should have inspected the area before installing the new parts, but he brushed it off with excuses and still refused to make it right. I don't know what is under the battery. This kind of customer service is completely unacceptable. If this is how they treat attention to detail and accountability, I won't be returning--and I'd strongly caution others to think twice before trusting their vehicle here. What if it was metal pieces and it caused a fire touching the battery.

Wagner Subaru is a great family owned and operated business. They give a lot back to the community…read moreand always show integrity and honesty.

I went to their used lot at 217 N Broad, down the road from the new car dealership listed here. I…read moretest drove a Subaru I had seen online. I'm glad I went to see it as the CarFax didn't disclose the total of the aesthetic damage to the car but came out of the test drive liking most of what I'd seen. I then spoke numbers with (who I assume is) the sales manager, Mitch. I told him I needed a day or two to think about it, and that I'd very likely have a check on his desk within a week's time. I left excited. The morning of the second day, Saturday, I get a text from a sales associate telling me that the car had been sold out from under me. No call, no text that there was interest on the car and that I needed to act now. Nothing. I understand that they're a business and their business is to turn over cars and make money- the staff was friendly, and the sales manager was straight forward- this chain of events does not inspire confidence. How is someone to have any faith in a making a deal when words were broken with communication wayy late. I'm disappointed.

Worst service I've ever experienced! I waited and waited for…read morea very long time -- a total of 4.5 weeks -- and they only fixed a couple of things. I was furious with Ford and told my entire family and friends. I'm done with Ford and will never buy another one. Very bad experience. They kept saying "Oh, we have to wait for the warranty guy to answer." Really??? 4.5 weeks? That was in July. Earlier, in winter/spring, it was already in the shop for 3 weeks. So in total my truck spent 7.5 weeks in the shop, and I still had to keep making the monthly payments while not being able to drive it for 2.5 months. That's complete bullshit! I don't trust Germaine at all. I already posted about this on Facebook and gave them a bad name. I'm done with all of you and I've given up being a Ford fan after 30 years. This is the worst, most expensive truck I've ever bought. I wish I could take it back. Fords nowadays are garbage -- built with plastic and tinfoil, nothing like the old ones. I'm a Toyota fan now. Why? Because my 2007 Toyota Camry Hybrid is still running with no problems at all, and all the parts are still original. It's the most honest and trustworthy car I've ever driven. From now on I will only buy Toyotas. My first and second F-150s were garbage. Bye, Ford.

Outstanding service. We traveled for Hamvention and our F150 broke down near this dealership…read more The team there was great. They got hubby to the event that morning. Truck was repaired a few days later when part arrived. Heather is a gem of a young lady in service dept and all the guys were great too.

We recently purchased a vehicle for my daughter. Although the price posted to the car was higher…read morethan what we saw online, they honored the car price that was on their website. We thank Mark for showing us the car during our first visit. We also thank Bo for doing the sales paperwork with us, and for answering our questions, when we returned to purchase it that same day! We received professional and courteous service. They also offered us a beverage during our visit. Everyone, from the sales team to the manager, made our visit a really great experience. -The Bass Family!

Drew in service once again provided excellent customer service and is the main reason I keep coming…read moreback to Jeff Schmitt. I have been a customer of this dealership for over 10 years now. All my cars have come from this dealership and because of this trust and leadership we have with Drew, it's the only dealership my vehicles will ever see. Thank you Drew for all that you do. You're truly the MVP of this Dealership.

What a great experience buying a car. This is a family owned and operated business and I got to…read moremeet everyone. I needed a good car for the winter . They gave me a great car at a great price. Carmen was my sales rep and she was awesome. I had a small repair that needed to be done. They got on it right away and said it would be completed in a few hours. I was pleasantly surprised. I highly recommend Squad Auto Sales.

Disappointed. We secured a truck from this dealership and had it shipped to Oklahoma only to…read morereceive a truck whose one key fob doesn't work and sets off the alarm every time we enter the vehicle. Has a cracked up dash that wasn't disclosed. And the 3rd and worst issue, it's rained and water is leaking inside to the rear row at the roof line. Both passenger and drive side. There is visible staining from a previous leak now that we've faced this issue. Maybe they overlooked that or maybe they knew. Not sure. We've bought replacement fobs, hired a locksmith, bought a new receiver, and nothing has been fixable. Now we have to hire someone else to look into what's causing these issues. More money (and who knows how much) on top of the hundreds we've already spent. Theres NO way they didn't know about the key and dash when they sold the truck to us. The water issue, maybe they didn't. Maybe. They neglected to inform us of these issues and we are now stuck with this truck. The communication from Carmen appeared to be clear and honest from the beginning but now, we are left feeling like we were fooled. If something seems too good to be true, it likely is.