I was able to drop in without an appointment for a rear window wiper blade. I was in and out in…read moreabout 20 minutes. Staff were courteous and professional.

I took my CRV in for routine maintenance and a few minor warranty items. Dan B, did a great job at…read moreexplaining things. He was very kind and knowledgeable. Thanks for finding a oil change coupon. Doug F

This was the best experience in any car dealership I have ever had. Val" The GMC Gal" was standing…read moreon the curb in the rain watching us as we drove around and looked at all the cars. I did not know that she was a super saleswoman at that time. Once we pulled up to the building and parked she acknowledged us and just simply asked how we were doing. We proceeded inside to talk with her more in detail and talk about professional, no pressure, no running off to talk to a manager, or other nonsense a person usually goes through to look at cars- she was outstanding all the way through the process- The reason she has a Mark of Excellence Award. She went over and beyond, stayed with us long after her work day was to end, made sure we were all good, and sent us home in our new car!!! Would definitely recommend this business, very professionally run and maintained, and employees are outstanding. Thank you for the great experience. Did I mention we were there 7 1/2 hours?? Wonderful experience.

Update: finally got the hunk of wasted metal out of my garage, thought y'all would like to know…read more Still hate you Krug. If I could give zero stars, I would. It's been a couple years but I am still so salty over a car that they sold me threw a rod after three months of driving. You guys. I finally got my dream car (at the time) a Mazda Miata. It was perfect and boy did I feel like the cutest/coolest girl around. I drove that car as my daily driver, 5 miles to work and back a day. Not a far commute at all. Fast forward Christmas morning, my wonderful car of three months stopped running on the 275 loop. I even had my sweet little chihuahua with me, heading home for family Christmas. Do I sound basic yet? The only tow company open on Dec 25 towed me to a mechanic where I was told I threw a rod and had NO OIL in the car at all. Bone dry. Dryer than dry. This is where some people will say, well, that's your problem, you should've checked the oil. And I will politely agree that I could've been more proactive BUT I HAD JUST BOUGHT THE CAR. Krug got their money and I got a $5000 car loan for a car that doesn't work (and still doesn't work). Biiiiiiiiig lump of metal sitting in my garage. I called Krug and they didn't care, too much. After all, I did sign the dotted line so joke's on me. Not cool, guys.

This business is not to be trusted, they sold me a totally worthless vehicle now two weeks off the…read morelot and Im already spending almost $2000.00 to fix the vehicle. This dealership obviously does NOT inspect any if their vehicles. Do not buy a car from this place unless you have it professionally looked at by your trusted mechanic prior to purchase. I was lied to by these people in more ways than one.

They suck with communication ! They hold your vehicle for months at a time with no type of…read morecommunication . No updates . And then make excuses up about how it's not their fault . How they aren't affiliated with warranty companies.so zero accountability! Give your car back with the engine light on ! How you fix my transmission but the engine light is on

I brought my 2023 Dodge Durango in twice within a month for a Uconnect issue. On the second visit,…read morethe dealership replaced both the main battery and the auxiliary battery, which is located in a sealed compartment under the passenger seat. When I got home, I checked their work and was shocked to find popcorn pieces inside the sealed compartment where the battery had just been installed. They also removed my dash and I am concerned what they may have left behind it. I immediately called the dealership to express my concern and dissatisfaction. The service manager flat-out denied any responsibility, claiming they didn't put it there and refusing to do anything about it. I pointed out that they should have inspected the area before installing the new parts, but he brushed it off with excuses and still refused to make it right. I don't know what is under the battery. This kind of customer service is completely unacceptable. If this is how they treat attention to detail and accountability, I won't be returning--and I'd strongly caution others to think twice before trusting their vehicle here. What if it was metal pieces and it caused a fire touching the battery.

They have always been an outstanding dealership and they're very honest! Even taking care of old…read morecustomers that have traveled for many miles.

Wagner's was great. They were quick to meet me when I pulled up to the service area. While I…read morethought I had an appointment, I wasn't in their system but they took me and got me in and out inside of an hour. I really didn't get a chance to settle in to work while in their lobby before they were calling my name. They offer a no appointment "basic service" option where if you are just getting simple oil and filter changes and tire rotations...you don't need an appointment and man...they are busy. While I was sitting there it was a constant stream of cars coming in for service. We will keep bringing our Subaru here as long as things continue to go well. I have a '22 Forester so I wasn't surprised that nothing was found...but as my car ages...if I feel the pressure of "all these repairs to keep my car functional" I will not be impressed.

Outstanding service. We traveled for Hamvention and our F150 broke down near this dealership…read more The team there was great. They got hubby to the event that morning. Truck was repaired a few days later when part arrived. Heather is a gem of a young lady in service dept and all the guys were great too.

Don't know what to do! Purchased the vehicle from Germain…read moreFord Dealership Beavercreek, Ohio new 11/15/24. Got nowhere with Germaine and opened a case on 9/25/25 with Ford Company. Denied on 10/3/25 for Buy Back from Ford because older than a year?? History of the nightmare of having this vehicle: 7/7/25 Service Engine Soon Warning 7/18/25 Service Engine Soon Warning Dropped off 7/24, message of high volumes. 7/26, I asked for an update, 7/30/25 Service Engine Soon Warning 8/11/25 Service Engine Soon Warning Dropped off 8/13 Pick up 8/15 I think. 8/26/25 Service Engine Soon Warning Dropped off 8/27 8/29/25 Service Engine Soon Warning Picked up 9/12/25 was there from 8/27-9/12 9/13/25 Service Engine Soon Warning 9/13 Dropped back off 9/15/25 Service Engine Soon Warning 9/19 picked up vehicle 9/22/25 Service Engine Soon Warning 9/23/25 Germain came and got my vehicle The whole month of September I had my vehicle two days. My vehicle was dropped off to Germain on 9/23/25 and still on 10/3/25 I do not have my vehicle or any promise of it being fixed. 10/22/25 Service Engine Soon Warning 10/28/25 Service Engine Soon Warning 11/21/25 Service Engine Soon Warning 01/06/26 Service Engine Soon Warning 02/10/26 Service Engine Soon Warning- dropped off 2/12 waiting to hear back.... Have had the vehicle for 15 months and it has been to service 13 times for Service Engine Soon Warning.

We recently purchased a vehicle for my daughter. Although the price posted to the car was higher…read morethan what we saw online, they honored the car price that was on their website. We thank Mark for showing us the car during our first visit. We also thank Bo for doing the sales paperwork with us, and for answering our questions, when we returned to purchase it that same day! We received professional and courteous service. They also offered us a beverage during our visit. Everyone, from the sales team to the manager, made our visit a really great experience. -The Bass Family!

worst experience by far I've had when purchasing something. salesman lied about what financing rate…read moreI was approved for after I had taken a day off work and was 2 hours away out of a 4 hour drive. then told me it was a "cashless dealer". do not recommend this place at all! Lucky I fell in love with the vehicle because if it weren't for that I would have never purchased it from here