Problem Date: 11/3/09-11/6/09 Description of incident: I was…read morecontemplating purchasing a 2004 Hyundai Sante Fe from Maranatha Auto. When I asked for the Car Fax report, the owner told me, 'I ain't gonna sell you no piece of turd' and then said that he did not know HOW to pull a Car Fax report because his salesman who usually did this was not present that week. He said, 'if you really need it why don't you pull it and I'll cover half'. I asked about the maintenance record of the car and the owner told me that it had no issues when he took it to an auto repair shop, but he said he 'couldn't promise' to produce the report. He also couldn't let me test drive the car because he lost the key, and had to have it towed to the dealership for a reproduction. During our discussion the owner made several references to his political and religious ideologies which I did not care to hear and had nothing to do with the purchase of the car. This made me very uncomfortable. When the owner finally faxed me the Car Fax report, he also SENT THE CREDIT REPORTS OF TWO INDIVIDUALS who were applying for credit at his dealership, complete with contact information, social security numbers and credit scores. I informed the owner that not only was I NOT going to buy a car from him, but that I was going to alert these individuals to his irresponsibility. He said, 'thanks sweetheart' and hung up on me. He then called me AT WORK and proceeded to tell me that he didn't need my business and that I could do whatever I wanted, as he had been in business for 22 years. He then hung up on me again. Stay far away.

I do not recommend doing business with Maranatha Auto in Dayton, OH…read more Extremely disappointing experience!!! Very greedy owner ***Integrity index = ZERO** Date of issue: 5/7/2011 Description of issue: I communicated to this sales office about a used vehicle in which I was interested. Being that the car lot was and hour 1/2 drive one way I wanted to make sure I did all I could do over the phone and by email. They gave me a email price quote and I decided to go test drive the vehicle. The car was dirty & smelly - no detailing is done at this place - mildew also. Believe it or not - I was still interested in the car because functionally it tested to my satisfaction and I HATE car shopping and wanted to be done. I told the guy, I'd take it. I was used to buying closer to home where they take my checks. This place would not take my check since it was not a local bank - my bad -lesson learned! He needed a certified check -- this would mean another 3 hour round trip for me. This is where it all went South. The salesman called his 'boss' and asked him how he could procerd - could he take a deposit from me to hold the car? Well the 'boss' said "NO". The reason -- he decided the car was worth more and he had up'ed the price by a grand and he wanted to sell it at the higher price. The salesman told me - - we'll have to honor the lower price if you come back with a certified check but I can't hold the car for you. You would think I'd be smart enough to walk away at that point but, regretable, I did not. So off I go, I get a certified check. I call them 2 days later in the morning - ask them if the car is still there (as I want to avoid another wasted trip) and I am told - Yes - it's still there and it's ready to go for me. So I pack my family in the car for the 3 hour round trip - - (with gas prices at $4/gal this is costing me $75 for the 2 trips and 8 hours of my time.) I get to the location, walk in the door and the salesman tells me that he was unaware but someone else put a deposit on the car and he could not sell it to me. I shook the dust from my sandals and walked out the door!

They suck with communication ! They hold your vehicle for months at a time with no type of…read morecommunication . No updates . And then make excuses up about how it's not their fault . How they aren't affiliated with warranty companies.so zero accountability! Give your car back with the engine light on ! How you fix my transmission but the engine light is on

I brought my 2023 Dodge Durango in twice within a month for a Uconnect issue. On the second visit,…read morethe dealership replaced both the main battery and the auxiliary battery, which is located in a sealed compartment under the passenger seat. When I got home, I checked their work and was shocked to find popcorn pieces inside the sealed compartment where the battery had just been installed. They also removed my dash and I am concerned what they may have left behind it. I immediately called the dealership to express my concern and dissatisfaction. The service manager flat-out denied any responsibility, claiming they didn't put it there and refusing to do anything about it. I pointed out that they should have inspected the area before installing the new parts, but he brushed it off with excuses and still refused to make it right. I don't know what is under the battery. This kind of customer service is completely unacceptable. If this is how they treat attention to detail and accountability, I won't be returning--and I'd strongly caution others to think twice before trusting their vehicle here. What if it was metal pieces and it caused a fire touching the battery.

On my way to a surgical appointment my left tire had a blow out on 75 and US35. The were very…read moreprofessional and helpful to fit m e in to change my tire. Even one of the mechanics went and got the tire. Great place. Would definitely recommend.

I sent out a yelp message to automotive companies asking for a quote (service requested) on fixing…read moremy muffler. Weber's Automotive Service was very prompt to respond and I was able to get an appointment scheduled straightaway. The place is conveniently located and the staff are very friendly and helpful. They communicated well all throughout the service. They did an excellent job and for a very decent price. I'll be happy to come back for another service in a heartbeat. Great work!

Worst place to ever go. The owner was irate towards my husband and I cause he didn't like an offer…read morewe gave him on a vehicle. Instead of trying to counter he became psychotic and insulting. He had his face in our car ranting and making loud threats. Called me a bitch and blocked us in so we could not leave his property. Had to leave at least 1 star could not post without it. Wish there was a way to place negative stars.

I would give this place a -100 stars if that were possible. The owner is SO DISRESPECTFUL! I went…read moreto his horribly ran business and sat around for 30 minutes waiting for the owner to show up. When he finally got there I wanted to take a look at one of his vehicles. He asked if I had the money in my back pocket to buy the vehicle, I said no I want to take a look at this vehicle before anything. He proceeded to insult me and did not want to work with me at all. As I was leaving his HORRIBLE business I said "thank you for wasting my time" and he said "it won't be the first time someone wastes your f****ing time." I was not disrespectful at all until the end as he yelled at me to leave his HORRIBLE BUSINESS! Do not even waste your time going to this horrible disrespectful car lot it's a waste of time. Your hard earned money should go to someone who won't cuss and yell at you.

Update: finally got the hunk of wasted metal out of my garage, thought y'all would like to know…read more Still hate you Krug. If I could give zero stars, I would. It's been a couple years but I am still so salty over a car that they sold me threw a rod after three months of driving. You guys. I finally got my dream car (at the time) a Mazda Miata. It was perfect and boy did I feel like the cutest/coolest girl around. I drove that car as my daily driver, 5 miles to work and back a day. Not a far commute at all. Fast forward Christmas morning, my wonderful car of three months stopped running on the 275 loop. I even had my sweet little chihuahua with me, heading home for family Christmas. Do I sound basic yet? The only tow company open on Dec 25 towed me to a mechanic where I was told I threw a rod and had NO OIL in the car at all. Bone dry. Dryer than dry. This is where some people will say, well, that's your problem, you should've checked the oil. And I will politely agree that I could've been more proactive BUT I HAD JUST BOUGHT THE CAR. Krug got their money and I got a $5000 car loan for a car that doesn't work (and still doesn't work). Biiiiiiiiig lump of metal sitting in my garage. I called Krug and they didn't care, too much. After all, I did sign the dotted line so joke's on me. Not cool, guys.

This business is not to be trusted, they sold me a totally worthless vehicle now two weeks off the…read morelot and Im already spending almost $2000.00 to fix the vehicle. This dealership obviously does NOT inspect any if their vehicles. Do not buy a car from this place unless you have it professionally looked at by your trusted mechanic prior to purchase. I was lied to by these people in more ways than one.

Overall work quality is excellent. Quote given and timeline was spot on. However, when I came…read morecollect the vehicle, the receptionist stated "if you want this car back you need to pay us" and the person had an entitled smirk. I have never been spoken to that way by anyone in a customer service position. Additionally, I was paying out of pocket for the work. I am not returning to this business. I thought I found a body shop for my multiple vehicles; however, that one person's attitude changed my mind.

I had a second positive experience at Germain Body Shop last week. I use a power wheelchair and…read morehave a Honda Odyssey with a wheelchair conversion. I am completely dependent on it for my independence. A panel on the bottom of the passenger door had come loose and I feared I was in danger of having it fall off. I took it in to Germain and Josh was able to fix it while I waited. He even had it washed which I'd been afraid to have done due to the loose panel. I highly recommend Germain and Josh and am grateful for the service they have provided to me on two occasions.

I used to like go here, because generally service has been good, staff professional, but I'm…read morebeginning to wonder if I am valued as a customer. I came here to a scheduled 9:00 AM appointment to have my transmission fluid and brake fluid changed as recommended from a previous visit. It's now two hours later, and I haven't been advised how much longer I will need to wait. Toyota in general used to be a very welcoming company when you brought your vehicle in for service. Often they had coffee, water, often snacks available while you waited for your vehicle. They usually offered a car wash too. I noticed this when my dad bought a Toyota in Mansfield OH and when I bought two Toyotas from two different dealers in the St Louis metro area. The Toyota customer experience is quite different now and I am beginning to wonder if I will ever buy another Toyota from a Toyota dealer. It feels like the customer isn't valued nearly as much. I don't know if this is a problem endemic of Toyota as a whole or just the individual dealerships. Somewhat recommend.

Came in for an oil change and attempted to order a second key for my car under my warranty. The…read moreemployee in the parts and tools department was extremely aggressive and unpleasant, and his behavior made me feel physically unsafe. I ended up leaving and calling a dealership an hour away instead. I won't be returning here for oil changes or any other service.

I have always known that car salesman are not the most honest people, however, Car Sales Inc takes…read morethe number 1 slot for me. I will never visit this establishment again (and not because he threatened to have me arrested if I did). I scratched his car and told him about it mistakingly thinking I was doing a good thing. He called the police because I "wrecked his car".. filed a report and wanted my ins information because he couldnt take money from me... Turns around 2 weeks later to go through me. At the time of the incident he said it would probably cost $100.00... when it was all said and done.. I had to pay him $200.00 just to get him to leave me alone then he had the nerve to tell me he SAVED me $200.00. You do the math... and think twice about dealing with him.. BUT if you do, NEVER be honest with this place, because they wont be with you.

Be careful buying a car there you might not get a title for it for months after you it the car.read more