I had a great experience with this storage company. The team there is very helpful and professionalread more

Excellent Customer service with Sara at the front desk. She made the interaction pleasant and…read moreefficient. She took me to see the storage unit that fit my needs and showed me how to work the lock and then gave me the keys. The unit was a great size, for a great price, and the best part is its inside and air conditioned. The paperwork was a breeze, and she explained each step carefully and was very knowledgeable. I highly recommend the, for your storage needs.

Thank you guys! Communication was excellent, they worked fast, but also made sure my items were…read moreprotected and took care of everything. I picked a small truck unfortunately but they were still able to get everything to fit! Moved from Virginia to Arkansas. I highly recommend them, as their pricing is also great! Thank you!

Great communication - very competitive pricing. Showed up on time and communicated the day of the…read moremove to make sure everyone was on same page.

Great customer service by all. From the customer service center to the site manager and employee…read more Their desire to help the customer is genuine. They are friendly and accommodating. The one time move in fee for the rental vehicle, gas and mileage was more than fair. I paid.25 cents a mile and.25 cents a mile for gas and I had the rental truck from 11am until 5pm and my total cost was $8.50. The great customer service, the great truck rental fee, plus the clean rental facility deserves 5 stars from me. I highly recommend!

Great staff at the facility. Always friendly and helpful. The facility is always clean and…read moretemperature controlled. Would gladly recommend.

WTF? called for a price on a storage unit, price doubles in 3 months? Listen mini, customers want…read morestraight forward pricing, no "so called Specials" or internet bait and switch, then it doubles in 3 months? you're NOT very confident about your pricing if you can't just tell the customer upfront what the REAL price is. 160 internet price for a 10x30 then 333.00? shop around. Thanks for nothing Derek.

Just finished a call with Dylan Villegas at the corporate office whose professionalism and planning…read moreassistance were top-notch, bar-none!!! Every staff member engaged over the few years of utilizing this organization has been on the same level. Courteous, helpful, thorough, knowledgeable, professional, and simply amazing overall -- a consistent of approach hard-found in today's business world. And I'll not forget to give high props to Kiana E. at the Call Federal Drive location in Richmond, VA where my personal belongings are currently stored. Whether or not she's received a raise recently, give her another one! She is not an expendable or lose-able employee, she is an absolute keeper, and any organization blessed enough to have her on staff will be wise to take exceptionally good care of her!!!

They're wonderful. Location is always clean and they greet you with a friendly smile everytime.read more

Great experience with the staff. Facility was clean, safe, and access was easy! I would…read moredefinitely recommend to others.

Mini Price Storage was the easiest part of moving across the country…read more They have exceeded my expectations. Everything from moving in to answering questions while I'm away, it's been effortless.

they do a fantastic job everytime this would be my 4th time come here and doing business and I love…read morethe service they always help the best way possible and never steering you wrong

WARNING - READ CONTRACT TERMS CAREFULLY BEFORE RENTING…read more SmartStop Self Storage - 1716 E Cary St, Richmond, VA Warning to consumers regarding billing and notice practices at this facility. Observed issues: * Rent was increased from the advertised promotional rate (~$145/month) to $185/month (approximately $197 with fees). * Written notice of the rent increase was not provided in advance by mail as part of the initial notification process; notice was delivered by email. * The rental agreement allows notice by email when an email address is provided by the tenant. * Auto-pay continued to process the updated monthly charges after the increase. Applicable contract and legal framework referenced in the agreement: * Virginia Self-Service Storage Act (Va. Code § 55.1-2900 et seq.) governs notice requirements and storage facility procedures. * Electronic Funds Transfer Act (15 U.S.C. § 1693 et seq.) governs authorization and changes to recurring electronic payments. For consumers: * Review how rent increases are communicated in the contract. * Confirm notice method (mail vs. email) before signing. * Review auto-pay authorization terms carefully, including whether rate changes are covered under the original agreement. * Keep copies of all rental terms and notices. This is posted for informational purposes so others can evaluate contract terms before renting.

It's always been a challenge accessing our unit with the limited dock space. Now they've reduced…read morethe number of carts to two for 500+ units. Customers are getting frustrated, and yet the rates keep going up. Ken