Hello, I am writing to retract the positive review I submitted for Dylan Villegas. I called yesterday to request that my June payment be postponed until July because I experienced an unexpected financial hardship that was beyond my control. My dog recently passed away from kidney failure, and I incurred significant veterinary and end-of-life expenses. I explained that I would be able to pay both the June and July payments together next month. Dylan told me that this arrangement would be fine. I specifically asked whether the late fee could be waived, and he responded that it could. However, when I later asked him to confirm the total amount that would be due in July, the amount he provided included the late fee. When I reminded him that he had agreed to waive it, he then stated that he could not do so. Before we had even fully discussed my situation, Dylan was very persistent about asking me to go online and leave him a positive review on Yelp. Based on what he initially told me, I submitted the review. However, after he reversed the information he had given me and did not provide the assistance he promised, I no longer feel that my positive review accurately reflects my experience. My concern is that Dylan appeared more focused on receiving a favorable review than on providing clear and accurate information about my payment arrangement. Representatives should be well-informed about company policies and should not promise accommodations that they are not authorized to provide. Please consider this message my request to retract the positive feedback I previously submitted. I also wanted to bring this matter to management's attention so that another customer experiencing a hardship does not receive conflicting information or feel pressured to leave a review before their issue has actually been resolved. Thank you for taking the time to review my concern. read more

Hello My Name Is Troy J. Just wanted to say that I have been with this storage when they first open. And has been Outstanding Service from the staff that works there. The Manager is just Awesome. They keep the place clean and truly knows how to treat a customer. I currently rented another unit so i have two now. They truly exceeded the standard. The Manager Mrs Darshan she really goes out her way to take care any issues with the customer . Mrs.Charity, Mrs Barbara And Mrs. Sharon are Awesome as well, there team effort and the way the work is outstanding. Keep up the Awesome Work i will be there for a long time! IF I miss any of the staff by name just wanted to say you are included too , Great job Staff! read more

I had an outstanding balance on my account, and Rhonda went above and beyond to help me get it taken care of. She was incredibly kind, patient, and understanding throughout the entire process. She took the time to explain everything clearly, answered all of my questions, and made what could have been a stressful situation so much easier. Her professionalism and genuine willingness to help did not go unnoticed. It's rare to find someone who truly cares about providing excellent customer service, and Rhonda exceeded my expectations. I am extremely grateful for her assistance and highly recommend working with her. Thank you, Rhonda, for going the extra mile! read more

I had an excellent experience with Mini Storage, especially during a very stressful situation. Dylan was incredibly helpful, professional, and patient throughout the entire process. From the moment I arrived, he made me feel at ease and took the time to answer all of my questions clearly. Moving and finding storage can be overwhelming, but Dylan's kindness and efficiency made everything so much easier. He went above and beyond to make sure I had the right unit for my needs and that the process was smooth from start to finish. I truly appreciate his outstanding customer service and highly recommend this location to anyone in need of storage. read more

I had such a great experience with Rhonda at Mini Price Storage! From the moment I called in, she was incredibly kind, professional, and welcoming. She took the time to answer all of my questions thoroughly and made sure I understood all of my options. Her knowledge really stood out she clearly knows the business inside and out, which made the whole process smooth and stress-free. Customer service like hers is hard to find these days. Rhonda went above and beyond to make sure I felt comfortable and confident in my decision. If you're looking for storage and want someone who genuinely cares and knows what they're doing, ask for Rhonda! read more

The staff are very friendly and knowledgeable. The facility was clean with no stale odors that are usually smelled within facilities like this. My storage unit was just the right size for the things I needed to store and the price was reasonable. The facility is well secured which helps me feel a lot better about storing my things there. I used the free moving truck offered by the company to help moving things in easier. That process was smooth and the truck was a perfect size for my belongings. Came with a dolly and other amenities to get through the move. I would recommend this company to anyone looking to store items. -Karolyn W. read more

I have never experienced better customer service. sometimes, moving and storing can be super stressful and discouraging. this mini price location provides kind, comprehensive, personable and understanding service, every time. I've been storing with them for 6 months, the service is consistent. 10/10 recommend read more

Ryan is amazing. He was so helpful and went above and beyond to help us get into the right size storage unit even after we rented one that was too small. I know my things are safe here and this facility is clean and well managed. Best customer service experience I have had in a long time. read more

Rhonda is very very amazing. Her energy is beautiful. You can be having a bad day. She'll bring you out of it. She will have you smiling. Please keep her as one of your customer service representatives because I do appreciate her. read more

Securing a unit online was quick and easy with Greg. He was knowledgable, patient, and efficient. I was setup to move-in in no time. I highly recommend Mini Price at 318 Cowardin in RVA for good rates and no storing. read more

Everything was great. So thankful for the help. Rhonda was great and very helpful. I'm very happy for the service. Rhonda helped me with my account and provided exceptional service. So grateful for her!!!! read more

I love mini price storage of cowardin ! they work with you if you have problems with payment! Rhonda has helped me so much in the last couple of months i definitely recommend this place read more

They did a wonderful job. They helped me find a storage unit within a tight time frame and it was suitable to my liking. The price is very much affordable. I recommend them to anyone read more

Very good customer service!! Always helpful & never disappoint!! Been with them for a while and always got the best results. Ms Rhonda always nice and polite :) Highly recommend!! read more

I love the team! love how they communicate and work with you in your hard times! been going through a lot and they have always worked with me never had a problem with the company! read more

I really love this storage company. They have been working with me in my time of hardship. And I truly appreciate their support and customer service. Thank you Mini Price Storage read more

I can't say enough good things about Mini Price Storage. They are people friendly. Reasonable,acommodating,and centrally located. They can get my business any day Cordell/Justuff read more

The staff were very nice and helpful. The process was very quick and efficient and the storages are secure and well maintained! I will always recommended mini price storage read more

Great customer service over the phone, always willing to help as much as they can! I've been with them for almost ten years with my belongings in storage in another state. read more