I'm writing this with a heavy heart after an extremely distressing experience at Furry Land Mobile…read moreGrooming NWA. My dog Mickey, who is gentle, expressive, and has always received glowing feedback from his previous groomer, Daijea, an experienced professional great with small dogs, suffered immensely after his last grooming here. The whites of Mickey's eyes were bloodshot, and the vet confirmed aggressive ear plucking had caused painful inflammation as well in his ear canal. He was in immense pain, required one urgent care visit and two follow-ups, was on pain medication for a week, and needed additional medication for his ears and eyes for two weeks. After recovering from the trauma and fear of permanent damage to Mickey, I contacted Furry Land to cancel my future appointments as I could no longer trust this establishment with Mickey's care. While Krystyn, one of their staff members, initially showed genuine care and took accountability after sharing Mickey's story, my experience with Diane, the owner, was deeply concerning. When I requested that her insurance contact me directly for documentation, she refused, saying she did not want to involve her insurance. This made her repeated requests for Mickey's medical records, which contain unrelated personal information, feel even more inappropriate and inconsistent with her earlier claim that the documents were "for training and documentation purposes." Refusing to involve insurance and repeatedly requesting private medical records felt unprofessional and concerning. Out of sheer goodwill and concern for other pets, I still contacted Mickey's vet considering it would help with training staff despite wanting minimal to no contact after all the trauma caused. In hindsight, the upfront compensation offered feels more like hush money than accountability that I have refused to accept. I continued the conversation privately because of the past experience I had from Mickey's wonderful experience with Daijea, believing my feedback could help improve their process so no other pet parent would go through this. Unfortunately, I no longer feel that's the case. I'm sharing this to help other pet parents make an informed decision and protect their beloved companions from unnecessary pain. Our pets deserve groomers and owners who lead with compassion, transparency, and responsibility.

They did an outstanding job on our mini golden doodle puppy. He had just gotten his vaccinations,…read moreso he was way overdue for a grooming! He looks beautiful! It was so easy and convenient... we will be using them from now on!

Quick response, very thorough and my pup looks 100% better! Thanks so much! I look forward to using…read moreyour service in the future!

Super convenient with about the same price I was paying elsewhere but the best part is the customer…read moreservice and attention to detail! Highly recommend!

Words literally can not describe how fantastic CoolWag is…read more I moved to NW Arkansas last June and started looking into doggie daycares. CoolWag is beyond anything I could have imagined. The staff delivers exceptional customer service daily! Myself and my dog are greeted with enthusiasm and a huge smile every day! I never feel like my dog is just a number. I know from the bottom of my heart when I walk through those doors they 100% care about each dog and each customer. My dog literally goes crazy when we start pulling into their driveway. He can't wait to get through those front doors and start playing. CoolWag promises you a tired dog when you come back for pick up. On this they deliver 10 fold. My dog falls asleep as soon as he gets in the car. By the time we get home I'm not exaggerating he barely eats before he is sound asleep. It's hard to put into words just how epic CoolWag is. You must try it to truly understand. Let's put it this way. I only need daycare 2 days a week. My dog loves it soooooo much we go 4 times a week‼ Hands down I am recommending.

Taytum at CoolWags went above and beyond to make sure my dogs were not only well taken care of but…read morealso genuinely loved. It's clear she has a heart for animals, and her attention to detail and kindness gave me total peace of mind. I'm so grateful for the care she provided. I highly recommend CoolWags and especially Taytum!

The new owner "Devin Dunham" of Pampered Pooch LLC (Formerly Smooch Pooch) is very friendly and…read moreeager to server any loving dog owners needs in the NW Arkansas area. Take the time to go by and meet her & the staff, they are all good experienced groomers & do great work. All of them really care about you (the customer) and want your dog to have the best experience possible. Their new software "Paw Partner" allows text messaging w/ Devin and her entire staff and online reservations. Call today for assistance or further information.

Super friendly staff! The place is SO cute! We've only taken our dog there to get his nails…read moretrimmed, but they do a great job! Love that we don't have to make an appointment for that. If we ever decide he needs a bath/haircut, this is where I would bring him!

I want to start by thanking Riley at Camp Bow Wow for helping make a very stressful situation just…read morea little bit easier! We were visiting from TX & our hotel failed to inform us that our pets could not be left unattended (for any amount of time) in our room. This came as a surprise since we weren't told when we called about their pet policy, etc & they informed us they were "pet friendly". Anyway, Riley was a HUGE help & was so kind when I called with a million questions as neither of our dogs had ever attended a day play. Because of Riley, we were able to find a safe space & place for our dogs to stay & play while we enjoyed our weekend without any additional stress. Unfortunately, the weather was awful & normally we would've just been out on hikes & at park but it rained ALL weekend. THANK YOU RILEY FOR EVERYTHING!! The pups are exhausted!

I just love this camp and all the staff! They are always so nice and greet me and my Sophie with…read morelove and joy! They truly love what they do! Everytime I pick Sophie up from the groomer, she looks and smells fantastic! She gets to play before she gets groomed, she really enjoys that!

Called to schedule a bath with our sweet sheepadoodle, Rosie, and a lady called me back 10 minutes…read morelater and said that there's a long file on our dog where she bit a groomer. I asked if they had the right dog because she has never been aggressive with anyone much less bit someone! And we were not ever told about this incident when we took her there this summer. She then hung up on me. I never leave negative reviews but if you're going to run a business get your files right and don't hang up on your clients! Super unprofessional and rude. Do NOT recommend this place for no other reason than how I was treated and that this never happened with our dog!

Our normal groomer recently stopped working here. Everything was great until it wasn't staff is…read moregreat at least those I've dealt with. The owner on the other hand is horrible to deal with.

I could not have asked for a better experience for Casper our Doodle. She did a wonderful job at…read moregrooming and he came back still wanting to love her! The affordable price also helped our pocketbook! I am very pleased with the entire experience and am so glad she was able to come out of her way to offer us her services.

I highly recommend. Communication was great and she did an excellent job on my dog. Very…read moresatisfied and will be using her from now on.