Several insurance companies were acquired and are now serviced by Wilcac Life Insurance Company -…read morePO BOX 305017, Nashville, TN 37230-6907. As an agent, I have three (3) companies with active policies on an insured(s) whom policies are 25-to-30 years in force & again, of previous insurance companies. No issues here - haven't experienced any servicing problems. 1-844-877-6907 Had a death claim this year (2022); we did not experience payment difficulty!

I am a retired insurance agent with 34 years in the life and health industry and I have never seen…read morea company so disorganized and limited in answering what I consider simple questions. A. Written correspondence comes out of Clinton Iowa. When I googled to find the largest employers in Clinton, Iowa. Wilcac does not even register on the list and the last employer on the list had 14 employees! Yet, Wilcac shows domicile in Lousiville, KY. Riddle me that batman? B. Filed a claim and sent all the paper work requested in return receipt request - arrived July 14th. l called Wilcac and the only information I could obtain was that it took 10 business days to process. C. Called on the 28th of July and was instructed that their system was down. D. Called on the 29th of July and was instructed that they were running behind. Rep said I needed to send in information. I asked the rep to look at the cover letter that packet of completed forms and death certificates that should have been scanned in. Rep came back and said everything was there but the claim was in processing. I asked to speak to someone in processing and was informed that processing does not talk to the public. I then requested to speak to the reps supervisor. When the supervisor did get on the line I was provided no answers just the same - we're running behind. E. I called again on a August 7th, same song and dance from WIlcac rep. I asked for a supervisor, no supervisor available. Request supervisor to call me back when a supervisor was available - to date no response. F. I received a letter from Wilcac on Friday afternoon the 7th of August dated July 6th - standard letter with another death claim form asking me to complete it and send it in. G. On Saturday the 8th of August I received two letters from Wilcac. One notified me that they were processing the claim. The second letter notifying me that they needed a certified death certificate with the cause of death, manner of death, date of birth and social security number. I checked the insured and primary beneficiary death certificates that were sent in. All information was included although I do not see what difference cause of death and manner of death have to do with a claim of death? I can tell you this from 34 years of insurance experience. It is my conclusion that this company is ran by a group of juveniles whose primary objective is not to process paperwork in a timely manner but to quantify their position by finding hurdles to delay the process and avoid providing answers to claimants who deserve and desire answers. An insurance company is only as good as the people who work and represent the carrier and Wilcac Life Insurance sits at the bottom of the barrel. If I could give no stars I would. FYI - Wilcac is owned by Wilton Re Holdings Ltd who also owns Texas Life Insurance Company. I suggest avoiding both insurance carriers at all cost. Life insurance is for the insured providing a benefit to the listed beneficiaries, not for the benefit of the carrier.

rates were ok but calling gets you disconnected…read morecalling again gets you a parrot telling what you already know letter was no specific what premium renewal period was and you have to contact matrix direct not AMgen for renewals

American General Life has no problem collecting your payment each month but they can send notices…read moreand when you have a questions there is no number to call back on the paperwork. We have been trying to change the ownership on two policies for over a year so we just gave up and left it the way it was. These are two policies my Mom took out on my now adult children because she is deceased. You have to search to find a good number to call back sent in all the required doc's and they still have not been changed. A total nightmare.

Called and spoke with Garrett. I switched my auto over and got a new townhome policy with them for…read moremy home purchase. He was very responsive, helped me understand what reasonable coverage actually looks like, and when my lender needed more information it was easy to get changes made -- he even reviewed our HOA's master policy to make everything line up. On top of that, the auto coverage saved me $300 over six months, and they had the best townhome options I found.

We had some damage due to a water pipe break during the freeze. And from that morning on, Sarah was…read moreright there with me always took a phone call and texted making sure everything was going well and to make sure we were doing OK. My experience with filing a claim for my home insurance, my first time, was seamless. Thank you Sarah and Kendrick!! MH

Richard D Melzer is an amazing agent. He checks all boxes as to being efficient and personable at…read morehis job. AAA is very blessed to have him as their employee. Richard, Keep up the great work and many years of success at what you do so effortlessly.

From the owner: The experienced insurance agents at AAA Insurance provide members with peace of mind, total…read moresatisfaction and exceptional value. We offer car insurance, home insurance, life insurance, AAA Membership and more. With insurance through AAA you can have the same peace of mind and protection provided by AAA insurance companies for the past century. As a member you can save even more with our products, services, discounts & rewards. Feel free to call or drop by so we can decide together the right coverage for you and your family. See how much you can save today with a hassle-free car insurance quote and home insurance quote today! We look forward to serving you.

Jessica Davidson, insurance agent, made finding new home and auto coverage easy. She found me a…read morebetter quote than I could have expected, answered all my questions, and stayed in touch with me. I can't recommend her enough.

I just wanted to take a minute to praise one of the employees, Megan Brothers. I called to ask…read morequestions about issues I was having with another insurance company after someone struck my vehicle. Not only did she give me the information I needed but days later she called back just to check on me to see if things were going okay even though she was not handling the claim for me. We use hutsenpiller insurance already but I'm so glad to know that someone like Megan is available if we need them.

Kelly and her Team are absolutely the best, Its so refreshing to find a insurance agency that…read moreoffers so much but gives you that hometown personalized service. My clients have saved so much money by using Langer Insurance compared to other insurance companies in the area. I highly recommend you give her team a call and see what magic they can do for you and your family.

A rock recently hit my windshield and I asked Kelly for recommendations for a repair person,…read morethinking I would need to pay for it as my past insurance company did not cover simple windshield repairs. To my surprise she informed me it was covered for free by Erie, without needing to file a claim. Kelly is always responsive even when I do not have questions. When COVID hit, she offered to reevaluate our insurance since we were not driving as many miles and this saved us an additional $25 per month. Thanks Kelly!

A cool little piece of art painted on the side of the Greater Nashville Insurance Group building…read more In terms of a landmark building, it is basically across the street from the Party Fowl.

From the owner: We are a privately owned, full service insurance agency that has been serving the Nashville area…read moresince 1987. We offer custom insurance solutions to both individuals and businesses. Our agents have a combined 60 years of experience to serve you. Our knowledge of local markets and trends helps us provide quality insurance. Our goal is to provide flexible, superior coverage for both individuals and businesses at competitive rates.

Extremely frustrating experience with Progessive Insurance through Southwestern Insurance Group. We…read morehave called at least 4 to 5 times trying to reach the agent who originally signed us, and not once have we received a call back. We're also received texts asking us to call, but when we do, no one answers- and again no follow - up. This became especially aggravating when we needed something time sensitive handled - updating our loan number for a refinance which should've been a simple request turned into an unnecessarily stressful situation due to the complete lack of communication. At this point, we have lost confidence in this office entirely. We are planning to switch insurance providers and will be possibly filing a formal complaint regarding the lack of responsiveness and support. When it comes to Insurance, basic communication should not be this difficult. I would not recommend this Office to anyone expecting reliable service.

Absolutely terrible experience. I requested cancellation of my policy multiple times in writing,…read moreyet they refused to cancel it. My new insurance company even sent formal cancellation letters, and they still claim they have "nothing on record." Before trying to cancel, I spent time trying to set up a policy renewal meeting with Justine, who inevitably clearly had no idea what she was talking about and didn't even have my information prepared. It completely wasted my time. After that, Brian and/or Thomas repeatedly called me during business hours even though I specifically requested no calls during those times. I also repeatedly asked for cancellation and no further contact, which was ignored. On top of all this, their quotes are outrageously expensive compared to other insurers. Unorganized, unprofessional, and extremely frustrating to deal with. At this point I'm just hoping this doesn't end up costing me hundreds of dollars for a policy I cancelled over a month ago and already replaced with new insurance.

A few months ago our company, Details Nashville, had West End Insurance quote all of our policies…read more They were able to provide us with more coverage at a much better rate. Not only did this save us money, but the customer service we have received has been next level. All of our certificates of insurance we need or additions in coverage for certain policies are all done promptly. In the past we've been frustrated with agents not getting back to us in a timely manner. I've been so please that I even switched over all of my personal coverages to West End as well. I highly recommend them to other businesses, friends and family who are looking to shop insurance rates.

Andrew is a class act and very responsive to emails. I wouldn't hesitate to recommend him to family…read moreand friends.