July 11, 2023 Newest experience: You will NOT believe this, but Roy Hooker IV's associate Serena actually went in on a Sunday to submit our policy application to Citizens for Property Insurance coverage at our rental. The reason we were rushing at the last minute was because our previous agency let us down. I received a renewal of more than double from the carrier who bought out the one we were with and called to tell that other agency that we were not accepting their renewal offer and requested they shop it among other carriers, to which the agent replied, "Oh, we've got plenty of time for that!" And I replied, "No, not really. I would prefer not to wait until the last minute." Well, they waited until the last minute and maybe thought I would just accept it, I don't know, but I quickly called my State Farm agent Roy Hooker's office and spoke with Serena about seeing what she could come up with. She jumped right on it and got me coverage with Citizens for even slightly less than it was the previous year! Instead of $3200, she was able to secure coverage for $1,500. But here's the even more impressive part: SHE WENT IN TO THE OFFICE ON A SUNDAY to bind the coverage for us before the policy was set to expire Monday morning at 10:00 a.m.! Who does that??? I've worked in the insurance industry for brokers and agencies. I've purchased renters, homeowners, and property insurance for 36+ years. I have NEVER had an agency go to such measures for us. And...last month 6/04/23 State Farm and Roy's staff handled the severe hailstorm damage by helping us file a claim using our Homeowner's policy to get everything replaced or repaired including damage to all 4 of our cars. It could not have been easier! all the way! Like a good neighbor State Farm was there! Again and again! read more

Joseph was a great help over the last couple of days helping me get my daughter auto insurance. He was responsive, professional, and went above and beyond. I highly recommend Joseph and State Farm Agent Roy Hooker IV. read more

Serena was so helpful in helping us navigate our insurance options for our new home. I highly recommend her and Roy Hooker!

Piero Venturo Surely goes above and beyond to help. I will DEFINETLY be reffering him more clients

Lauren was absolutely wonderful this last week. While dealing with this unfortunate event she has been the only one to answer my questions and help make sure my claim process has moved along. Thank you for all of your help you have been a true pleasure to work with. read more

Paul answered the phone this afternoon and I could tell he was swamped with quotes, but when I explained that getting back tomorrow with his quote was not going to work due to a time constraint, he said he would do his best to get back today. About fifteen minutes later my phone rang and it was Paul. He provided me not only with an excellent price, but he also explained some other benefits of insuring your home with State Farm. I have done business with Roy Hookers' agency for years now and they always come through when I need it the most. I must say with a true professional like Paul steering the ship, you may want to increase his compensation package to make sure another agency does not try to steal him away from you Mr. Hooker. Thanks again Paul. read more