I called on Monday and they were able to get to me on Tuesday! Priscilla answered my call was so…read moreknowledgeable and able to answer my questions. Jose, the technician was so friendly and very professional. He explained everything to me as he was repairing my a/c. He answered all my questions and told me about yearly maintenance. The cost was very reasonable! I will definitely be using Brazos Valley AC Services & Repair from now on!!

I can't say enough good things about this business. Jose and his team are fast and reliable and…read moreoperate with a high level of professionalism. They saved my life during the Winter Storm of 2021. Will be the only AC guys I use going forward!!!

In September of 2025, we had this business come out to service our air conditioner. We had no…read morecomplaints at that time. Six months later I noticed that they had been taking out payments of $25.00 per month for the past six months. When I called to inquire about this, the owner wasn't even available to take my call but I was told she would call me back the next day. I was trying to deal with Wells Fargo bank about the charge and could not put this off. When I told the person taking the call, I would turn this charge into the bank for fraud, she called me back in 10 minutes. As I was talking to her, I hadn't yet realized that they had been deducting these payments for 6 months. The owner pulled out some contract written up by a technician named Ethan. Ethan supposedly had written out the contract in such detail, as to cover this business's maintenance contracts, that it was confusing to my husband who is elderly and he didn't even realize what he was signing. The owner said she had been calling us for months to send a tech out here to check on our system but yet never left a voicemail, email nor did she send a follow letter. I did leave a local review as to which she responded defending the company's policies but again she did not follow up with a response by email or letter. She did however, respond online where people can see reviews but cannot see emails or correspondence. After I finally saw what she posted 8 weeks later, which was to defend her company making themselves out to be the victim I decided to pull the local review only because CS is a small town that tends to side with local businesses and so I decided to review her on a more diverse website. If you read other local reviews you will see both positive and negative reviews, so I will let you decide if you want to do business with them. I have not only dealt with businesses in Tx but in two other states I have lived in. I have also been doing business with small business owners in CS for 20 years and never has this happened nor did we find ourselves locked into a contract where my husband did not realize what he was signing. I do take responsibility for not checking my credit card charges more thoroughly or I could have stopped $200 worth of charges that we did pay. I decided only to persue this to protect those less fortunate so as not to sign something they did not understand.

Would not use them if they were the last company available. Poor customer service and they are…read morehappy to take your money. Make sure you read the contract on a service agreement before you sign.

BUYER BE WARNED! I signed up for this service 2 years ago for the total protection plan. At the…read moreend of the first year we had them come out and provide the free inspection and recommendations. They provided us with a list of expensive "repairs" or maintenance items. I should have cancelled but I did not. We are now selling our house and I called to cancel. They informed me that I have until October for my Total Protection plan. I can either pay the remaining balance of pay monthly. Sounds like a good plan but make sure you want to want to pay for a full year before you sign up and make sure you want to continue when they automatically renew. Also they call 3-4 times per week to schedule the free inspection.

I have used them for AC work and found them to be very dishonest in how they charge. They quote a…read morehigh price not based on time, materials or anything really (just pick a high number and hope the customer falls for it). They want to be paid in advance before the work is done. Their work is substandard. Once they get in your house, they start finding other things to suggest they can fix at an additional price. i would run as fast as I could from them.

I had them come out and take a look at a house I was purchasing. They inspected the entire system…read moreand gave me several options to choose from. They even let me pick and choose what I didn't want to do and what I wanted to add, without heavy pressure to go with their suggestion. Which is big for me, because if someone starts being a little pushy with things I don't want, you don't hear from me again. They installed the entire system and my A/C looks and feels great! Happy with the whole process. No leaks, easily cools the house, no issues so far.

TL;DR: Do NOT get their warranty and shop around for other quotes to compare - expensive and high…read morepossibility that work is defective. I was really hoping this company would do something to fix the issue but I've given them 5 chances already and they either are unwilling to, or unable to. In June 2021 I decided to get a new AC unit and entirely new ductwork. It was extremely pricey and I also got the $600 parts and labor warranty that covers the "diag[nostic] fee during normal business hours [...] all parts and labor for 10 years. Just not any Freon that is needed for a repair." I pay a little over $12,000 for everything (which I later find out when protesting my property tax is much more expensive than normal according to the board, just a heads up to shop around). I would be okay with the higher price if it solved all my issues, but this was just the start of my problems. A little while later we notice the AC vent in the ceiling is dripping water onto the carpet and leaving a water stain in the ceiling. I call and they send someone out who looks around and just says everything is fine, to let everything dry out and call if it happens again. Well...it happens again, and we call and the second guy comes out and says the exact same thing, this time with a little dismissive attitude to be honest, like me and my husband are crazy despite the carpet being wet and the ceiling showing water stains. Each time the techs also inferred I would be charged, which I didn't appreciate as I mentioned I had the warranty, and while I wasn't billed in the end, I did not like guessing if it would be honored or not (which also, would have been a breach of warranty and contract under law, look up Texas Deceptive Practices Act). The third time this happened we just had the ceiling painted and I lost it when the allegedly "fine" AC started dripping water again, and directly texted the owner explaining that I was fed up. Well, he finally sends someone else over and they discover the pan to catch the condensate was too small and installed incorrectly...all this after multiple techs came and essentially gaslighted us saying everything was in fine working order. But I am leaving this review because now, nearly a year later since the tray was installed, the AC vent has started leaking yet again after we had the ceiling painted yet again on my own dime when really this should never had happened if they had installed the pan correctly. They send a tech and, you guessed it, they say the AC is in perfect condition, the drain line is not clogged, the pan is fine, etc. and simply say it is because I did not change the filter (which I actually did recently!). So, here I am with a puddle in my carpet and newly water-stained ceilings for the third time in 3 years since getting the new, overpriced, AC and ductwork. Oh, and apparently my warranty is no longer valid because I did not have a maintenance check from them within the last 6 months (my last was February 2023 and it is now September), which was not stated ANYWHERE on the piece of paper I was given that showed I had the warranty. I may or may not seek compensation for damages depending on the costs to repair the AC and the ceiling. I give them 2 stars because the owner is responsive and prior maintenance check techs were friendly, but when it comes to the cost, diagnosing issues, and quality work, I really can't recommend them after this saga.