We purchased a refrigerator. We needed something quickly that fit our space. It was a great deal because there were scratches and dents on the front. Otherwise, it is a fantastic refrigerator. State of the art, all the bells & whistles, gorgeous bespoke color. Royal Appliances delivered same day & on time. Delivery personnel were courteous, professional, timely, knowledgeable, efficient, andrespectful of our home. Fantastic experience overall. I recommend Royal Appliances for used, refurbished, or slightly damaged appliances. read more

Royal Appliances - Refrigerator, purchased. - Appliances Near Me - Las Vegas, Nevada

Dont ever Buy from this company they are a scam.. I am Missing a front for a dishwasher in one household and have called and called even if they do pick up they say they will call back and never do.. This has been months.. This business is a complete failure read more

My husband and I recently purchased a GE slide in gas range with a griddle in the center from Royal Appliances. We started our journey on Friday, September 27th and completed it on Monday, September 30th. We were assisted throughout the process by Martina. She was wonderful! Very personable, friendly, efficient and attentive. She immediately put me at ease and answered any questions I had. I really appreciated her integrity, honesty and genuine interest she took in me as a customer. I wish everyone who works in customer service/sales were like her. As for Royal Appliances, it's a nice store on Decatur in North Las Vegas in a building with other businesses set back from the street. There is plenty of parking and the store is filled with a large selection of appliances from ranges, refrigerators, microwaves to dishwashers. They also have AT&T/cell phones. It's a one stop shop for your appliance needs. I recommend Royal Appliances for anyone looking for a reputable and friendly business-you'll be glad you did. Update: The delivery and installation employees were really nice and friendly. My husband said they are knowledgeable and professional. I was at work when our range was delivered. My husband, my adult children and I really like our new appliance. I have added a picture of it for the update. I will most definitely do business with them again. read more

Royal Appliances - My new GE Gas Range - Appliances Near Me - Las Vegas, Nevada

On Monday 9-18 Ipurchased a dishwasher and garbage disposal , Carlos told me it would be delivered and installed Friday at 10 am. On Thursday I received a text confirming 10am on Friday. On Friday at 1130am I called and asked if they were coming and that nobody called me.Was told that they would get the dishwasher on Monday. I explained why I had to call to find ouy it was not coming was told Icould get a stainless steel one instead of the white thast I ordered. I asked why no one called me Friday morning and was told Carlos was in the office. This is a terrible way to treat your customers. Icalled credit card to cancel charges read more

I like to give people/businesses the benefit of the doubt. BUT I've ordered cabinets and kitchens, paid in full at the time of order and they've all come incomplete. You try calling the business to follow up on orders and you get hung up on,run around or never get an answer. Working in customer service for more than 15+ years this is horrible customer service. Poor business and poor manners. Get it together if you really want your business to be successful with satisfied clients read more

I had set up a measuring for them to install carpet in 2 of my rooms, no one ever showed up and no one ever called. Valerie was the lady that originally set up my appointment and when I reached out to her she never responded or called me back. I would not recommend getting anything through them service or appliance! Horrible customer service and business. read more

Danielle was great with having everything pretty much ready for me before I went in to the office. I'm giving a one star rating because of techs can't seem to get their stuff together. I've been wait for 4days for the vent that get attached to the dryer and they can't seem to bring the correct one. Friday deliver for the washer and dryer was installed but they neglected to make sure washer was working properly...neglected to run a cycle to see f the water is running in the washer. They had the wrong vent so I was told that someone would be out on Saturday by10am to install the correct dryer vent. I was told that a tech would be out with the correct dryer vent and the washer wasn't hooked up correctly either. So I called Royal Appliance and they knew nothing about someone coming out. I was added on the schedule for Sunday. Tech came out to fix the flow of the water into the washer but AGAIN didn't bring the correct size dryer vent. Tech said he was going to Lowe's and return is a bit....waited two hours before I called Royal Appliance and got an excuse that the TEXH FORGOT TO CALL ME BACK and he couldn't find the vent. Now I have to wait another day to get a one day service that never happened. Is a shame cause the ladies in the office were great. I paid off the washer and dryer and I won't be using them again! POOR SERVICE on the tech part. read more

***STOP AND READ*** Bought a $4500 refrigerator that they would warranty but after one fix, they have decided to ignore me. Keep in mind, I am not a rude person, I am a nice guy but come on! I even feel bad writing this review but thought I would save you some money so please read! The food continues to freeze in areas of the top compartment. They came out once a few months after buying it to replace a thermostat only to find that the issue was something else. Not only that but the left handle ledge cracks every time we open the fridge, how embarrassing! Tech states he would call once parts needed come in and never heard back. I called and called and called and called just to get same run around "part is not in quite yet, we'll call you once it's in." Months go by and no call so I decide to follow up and same run around. Months later I follow up once again and part is finally in, tech will be here Wednesday and guess what? No show! I call Thursday and was told he'll stop by this afternoon and guess what, no show! I call Friday morning and tech states he'll be in around 4:30 - 5 and guess what? No show! I call at 5 since they close at 6 and they stated tech will be there in 45 minutes, 45 minutes later guess what? No show! Save your money and go elsewhere! They'll sell you anything but won't guarantee a thing! Do you and your family a favor, shop at another place. Horrible service! Truly disappointed. read more

I'm absolutely in love with everything i got from this store. I just bought all new everything for my new house and the purchase and delivery went so smooth. Definitely recommend. Also the financing program they have here is super cool, no interest for like two years, can't beat that! read more

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Came here today to get a new refrigerator. Martina help me she was amazing and help me find a refrigerator within my budget. They have refinancing hundred days same as cash if you're approved. I'm very happy with my experience and can't wait to get my refrigerator tomorrow. read more

I get it, things were tough with COVID wreaking havoc on our lives... but eventually that has to stop being an excuse for poor customer service. I bought an entire kitchen of GE Cafe appliances from Royal. The staff was excellent. Valerie was exceptional, kind, knowledgeable and got our entire order processed and set up for a quick delivery. Then we waited. And waited. And waited. After all was paid for and they had my money they stopped caring about what I needed. I waited for months for my stove, and it was delivered damaged. They told me it's GE's problem and to contact them. They also delivered the wrong dishwasher, and the wrong microwave. The dishwasher is comparable so I didn't mind, but the serial numbers didn't match up for the $1,000 rebate I was entitled to. I called and they issued a new receipt but told me not to include the microwave because they would replace it. They brought the correct one about 6 weeks later but it was smashed on the side, so the delivery guy didn't install it. 3 months later, I lost out on my rebate because of them and still don't have the convention/microwave I paid for, and I still have a defective $2,150 stove. They won't answer my calls, or texts now. read more

I found this store on offer up, they posted a 5 burner stove for $87 dollar payments and I said to myself, there is no way this is the stove they are selling. Well guess what.....it was, and they did. I'm telling you my stove is beautiful and even better royal appliances delivered, installed, and even took my old appliance away. If you have been thinking about getting appliances, even washer and dryers, or furniture the best place for affordability and choices is Royal Appliances. I will recommend them to everyone. read more

Royal Appliances - Appliances Near Me - Las Vegas, Nevada

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I know things have been tough for small businesses so I sent my husband there to get a small part for our dryer. They told him it would be in a few days later and would call him when it came in. NO CALL. He stops by to check and see if the part had come in. It was the wrong part (Not their fault). He was told it would be in 3 days later and they would call when it came in. NO CALL. Throughout the next week EVERY time he called they said they would check on it and call him back. THEY NEVER CALLED BACK! After almost 3 weeks he went to the store to tell them to cancel the order. They told him it had been there. NO CALL! (I ordered the part from Sears. It was here in 2 days!!) Don't go here if you expect someone to call you back when they say they will! (The price was also higher here than it was through Sears.) read more

Extremely unprofessional! Diana the owner takes all day to respond. Have dealt with them for years.. Carlos has fixed my appliances in a couple different properties. But I am done dealing with them. They are very unprofessional. They never answer their phone and their voicemail is always full. This last transaction I tried purchasing an appliance took all day just to message back and forth. The owner Diana told me I needed to come and pay for it in the store that they do not do payments on the phone or online. I told her I would come the next day in the morning. Arrived the next morning at 10:20 am.. they were supposed to be open at 10. I messaged her at 10:30 told her I'd been standing outside of the store for 10 minutes. Went to another store to kill time. Went back there at 11:20 and they were still not open.. their delivery driver call me at 3 with my delivery that was not paid for. She called me back at 5 and told me that there was an emergency which was a lie. I gave them another chance and have them come out the next day and they brought me something that I was not expecting -an apartment size refrigerator. This is not what I needed. Her delivery drivers tried to call and again she did not answer. I spent all day yesterday looking for another Appliance in which I purchased and then canceled when she called me back just to give them another chance.. Come to find out, the whole emergency thing was a lie.!!!!! they Are very unprofessional do not do business with them this is the size refrigerator that they were trying to give me for the same price as a regular size refrigerator read more

Royal Appliances - Pint-size refrigerator next to the Dead one - Appliances Near Me - Las Vegas, Nevada

I wont even give them one star, these people make money off hard working people by stealing, they sold me flooring and countertops and delivered the cheaper ones after paying $6000 to them for material and installation, the owner who says to be a contractor did not even do the job he sent someone else and we never thought of looking up the floor he installed, until it failed and now they don't want to take responsibility at all. Tried communicating directly with them and they will not do anything about it. we paid for Prescott Luxury and they installed the cheapest floor "Cyrus" its falling apart and lifting. The counter tops where supposed to be 2 inches and they put less than 1 1/2 inch. So after trying to reason with them multiple times, we will be taking them to court. Also look them up BBB they have multiple complaints plus mine coming up once i take them to court. read more

I bought my first Refrigerator from Royal Appliances today and I experienced great customer service. Martina was friendly, professional, and knowledgeable. read more

Royal Appliances - Appliances Near Me - Las Vegas, Nevada

Worst experience I ever had. Purchased a frig to find out it was broken. Instead of trying to satisfy me they rather not accomindate me on a better frig. Danny not forward about info. read more

Royal Appliances - I can't believe they sold me this frig for $900 and its broken. I didn't even have it for 24 hrs. My food started defrosting. - Appliances Near Me - Las Vegas, Nevada

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Wow, Im glad you responded. Instead of fixing the problem you get on here and lie about what you guys did. Good response though, it speaks for itself. People will see that instead of fixing the problem you get on here and lie. Yes I did want him to cancel the service because you guys are horrible and canceled a delivery w/o calling us or leaving a voicemail. You don't ever have to worry about our business again. You need to find new Managment. Always remember customers first. We are the ones that keep your struggling business afloat not you. Horrible horrible horrible... read more

Came in hoping to find a washer and dryer. Found a great deal for washer and dryer pair! Amazing service and we were in and out in no time. Definitely would recommend if in need of any appliances. read more

The worst business I seen in my life it's a joke how they steal from people really they told me to take my review down or they won't do anything read more

Came in to just check out a few things. Danny offered me a great deal if I bought both of the items I was looking at. The deal was to sweet to pass on. This is my second time buying from here and the prices are incredibly affordable and minor dings on stuff but still beats paying full price from other places. All of our things came with a 9 month warranty. Come see Danny, he is super friendly, not pushy and very informative about his appliances. read more

Royal Appliances - Slide in gas range - Appliances Near Me - Las Vegas, Nevada

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This is the worst business ever. I'm in the process of filing a civil suit against them right now for not following contract agreement with warranty. Bought a couch and recliner there and it broke in three weeks. Supposed to be covered under warranty. Almost 9 months later and still have broken furniture in my livingroom. They do not communicate what so ever. U call them and they make it like your the asshole. They give you the run around how the manufacturer is out of stock but yet your still posting the furniture on Facebook and offer up. It's all good. Luckily I have text between him and I so this civil suit will be in the bag. I'll be getting my money back. read more

Ok guys, there are only so many places you can go to purchase appliances without breaking the bank and crying because you can't afford it. This place has made it possible to get the BEST and I mean the BEST appliances hands down. This isn't a review from a first time buyer, I've been here before for a beautiful washer and dryer. Out of all the places in the city, I chose to come back here not only because of the amazing items they have at any given time but because of the people here. They work with you, their leasing is amazing and you can get it even with bad credit. You won't regret it to come here, they have your back!!! Amazing selection and great customer service !! read more

Royal Appliances - Appliances Near Me - Las Vegas, Nevada

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Very good customer service and very help full Danny was a very big help with our selection and fill out application The Ware's Joe & Lorena read more

Terrible service. I made an appointment 3 times to have my refrigerator looked at, I bought it from them and it's already been repaired once, all at 7am in different days. The first time they told me their service vehicle broke down and would call me to reschedule, never did. I called back for them to come back out, was told 7am on a Thursday, never showed. I called back and spoke to Carlos and a lady in the office she scheduled me for 7am this morning. At 730am Carlos text me "on the way" saying he was 40 min out. Terrible service. read more

Great customer service! In home layaway makes it very affordable to purchase appliances, but on top you get great discounts because they are open box! Some appliances are brand new and don't even have a single scratch. I'm so excited to take my refrigerator, stove and microwave home! They also offer synchrony financing 18 months zero interest. NO money down today! read more

This place is like hidden gem of appliances. They have lots to chose from and even have appliances that would take your home into the next century. Everything was reasonably priced and their staff was super friendly and helpful. Definitely going back! read more

This place is a BAIT AND SWITCH!!! I will never buy from them!!! They posted an ad for an oven at a great price and when I got to the store amazingly it's not in stock!!! WELL CHANGE YOUR DAMN AD THEN!!!!! read more

We had an extremely pleasant experience this morning at Royal Appliances! As advertised, the appliances are Open Box, and prices are reflective of that. The office has a great selection, there are many financing options for all kinds of credit situations, and they offer install for a small fee ($35 and up). Diana was professional, efficient, and made adjustments to our application seamlessly. All of our questions and concerns were addressed immediately. I absolutely recommend Royal Appliances. read more

Royal appliances, were very friendly and very affordable would recommend this place. They were responsive from the start and were able to deliver it right to my home for free read more

I don't post reviews much but I appreciate those I read when determining a purchase which is why I felt I should post my experience with Royal Appliances. We were in need of a new fridge and found Royal Appliances on Yelp. As it is similar to a scratch and dent store we were a little leary as to what to expect, but were extremely pleasantly surprised! We bought a fridge from Estephanie and she was a delight to work with. She explained the "final sale" policy and assured us that we had a year guarantee and if they couldn't fix it we could exchange it. Well the fridge we bought was normally $4200 new at Best Buy and Home Depot. But we were able to get it for $1700 new at Royal Appliances, but with a small dent by the handle. When it was delivered it made ice but wouldn't dispense water. Royal Appliances kept their word and tried to fix it but ended up allowing us to pick another fridge from a new delivery a few weeks later. The fridge we got was even better than the first one and made the ball ice my husband wanted for his cocktails! Again it had a very small scratch by the door but really not that noticeable and we saved over $3500 buying from Royal Appliances! We were so pleased with the fridge we bought a very high end double oven gas and electric 5 burner stove from Royal Appliances as well! It has WiFi and can be turned on with a phone app! It had a small dent in the side but when it was installed you couldn't see it and it works perfectly! Again, the normal price on it at Best Buy and Home Depot was over $3800-$4100 but we got it for $1050... saving thousands! Now my kitchen has the newest and high end appliances for the price we would have paid for low end appliances. I absolutely love Carlos as well who came in and got things working and ensured we were pleased with everything! Our next purchase will be a new exhaust fan with heating lights to keep food warm! They didn't have it in stock but are able to order it new without dents for a good price as well! We also plan on a new dishwasher and microwave since the exhaust fan will be taking the place of our old microwave. So sorry about the long review but I really can't say enough about Royal Appliances. I would highly recommend them and will most definitely purchase from them again! I've attached a couple of photos of our new oven and stove we bought through them! read more

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Terrible quality... overpriced broken dented and poorly functioning appliances. They are not even licensed to sell with the state. Very poor handling of the problem, total ripoff. Do your self a favor and don't buy this stolen merchandise read more

Best deals in town for appliances. Found open box Samsung hub fridge I been looking all over town for $500 less then every other retailer. Danielle is a great Help she is kind and knowledgeable and got me the best deal she could thanks would highly recommend read more

First time coming here and we were not disappointed! Came in to just look at prices and left with two new appliances for the house! The prices are extremely reasonable. Danny helped us out the whole time and even got us approved for the payment program they have. Definitely coming back for any other appliances we need. read more

Danny provided us with fast and friendly service. We got an awesome fridge at a great price! Even helped us finance it...will be buying from here again... read more

My family and I relocated to NV recently and were in the market for a large refrigerator. After contacting several appliance stores, I immediately knew Royal Appliances was perfect. Carlos worked with me on my specific budget and got the EXACT refrigerator I had been eyeing at several stores but for a way better deal. Carlos remained in communication with me from the start, during the transaction, and after installation. Communication is extremely important to me and Carlos exceeded my expectations. The delivery men were very friendly and professional. The quality of their work was outstanding and they thoroughly explained how to operate and maintain the unit. Highly recommend! read more

Needed a washer and dryer set, and was referred by a good friend to come by and check them out. When we dropped in, we happened to come across a great pair and were in and out quickly. No rush friendly and not pushy with the sale. Also had no interest financing available, which we took advantage and they included an in house 9 month warranty. I really appreciate the customer service read more

Such a hidden gem! Amazing customer service and the best prices. Purchased our dream microwave for half of the current retail price and plan on going back for our remaining kitchen appliances! Thank you! Cassie & Kurt read more

This is the WORST place to ever go to!! Unless of course you like being lied to and ripped off. Martina knowingly sold me a couch and love seat that,she stated had only been on the floor 15 days, and saying they were the most durable and holds up well if you have pets and children. Yet, they started ripping and getting holes in it 2 days after receiving them. I tried returning them but they would not and tried to blame my dog. Even though my dog hasn't been on them. It was clearly wear and tear but they would not work with me. The owner Diana will avoid phone calls and not return one call. I called multiple times from my cell phone and they wouldn't answer until I called from a different number they didn't recognize on caller ID.I hope this place goes down and people can rest knowing there is once less place to scam them. I have made 3payments and already have to throw them away and try to buy new already furniture. read more

I had the pleasure of working directly with the business owners Diana & Carlos & I cannot express how happy I am with appliances, as with everything else I buy I try to look for where my friends & relatives buy, one day while admiring a beautiful refrigerator at a friends house I was given the address to Royal Appliances. From the moment I arrived in store until after my appliances were delivered I received excellent customer service & my 1000 questions were answered through out my entire process of moving in & adding a new, very modern look to my kitchen. I appreciate business like this that have pride in ownership & have all the tools you need, it gives me peace of mind to know my appliances are also covered with a warranty! I loved my entire experience & they have my loyal business for any other thing I may need down the line! Thank you Carlos, Diana & everyone behind the scenes that made this a success for me & my family! read more