Horrific! Dan Sullivan offered a pittance (400) for a bmw with all new parts (transfer case alone…read more4000). I told him his offer was measly for a vehicle that runs. (On their quote site it has a box to indicate if the vehicle runs or not) He proceeded to tell me I am a meth head and to seek help for not accepting the offer. I said only a meth head would actually allow such a rip off? He carried on saying that he has my location and IP address. He threatened me and wrote to watch out if I post anything negative online about him. Sounds to me like this Dan Sullivan character is a sick individual. Stay away from him and this makeshift so called "business." Scary!! I would sooner donate a car to someone in need than take 4 hundred dollars for a vehicle that is in stellar operation.

Great service from beginning. We arranged picking up our old van and everything went smooth. They…read morecalled us prior to arrival. Highly recommend and will call again if needed

I bought a power chair charger from them a year ago. The charger stopped working during the…read morewarranty period. They shipped me a replacement after providing a photo of the bad charger plugged in to the outlet and to the power chair. Excellent customer service and quick shipment. I highly recommend them. AA

When my laptop battery died, I bought one on Amazon, but it was never delivered, it was shipped…read moreback from Canadian border. I tried Aliexpress, and after placing the order, I was contacted and the seller asked for more money for shipping, $95 (US), and the delivery time was around a month. Then I stumbled upon these guys, they were so quick to let me know they didn't have it in stock, but could order it. They kept me informed about the delivery at every step and the battery arrived as promised. I could have even chose to go pick it up in person at their location. Great experience!

I just purchased a motorcycle battery here, customer service was second to none, great service,…read morefantastic employees and a fantastic selection at great prices. Will definitely buy my batteries here in the future. Thanks so much for going above and beyond.

Would not recommend, was good many years ago. Now has gone down the tubes with new owners and…read moreasinine price increases, spotted multiple employees just standing around not helping customers and speaking loudly and unprofessionally about women and other topics. Very bad customer support when calling about troublesome batteries after purchase, they claim "its not the batteries fault its on your end" and blame my own mechanic who has been in the business for over 40 years.. Like i said i would not now or ever recommend this place to anyone... STAY AWAY!!

Over the past 5 or 6 years I have been a loyal customer of Total Battery and have purchased 35 to…read more40 automotive batteries from their Barrie location. (Plus chargers, jump packs, and accessories). Without fail every year 2 or 3 batteries would develop a dead cell or fail to hold a charge and although an inconvenience I had returned them for replacement under warranty. This past Saturday (June 5th, 2021). I brought in 3 batteries to be checked for warranty. (Would only hold a surface charge). I also purchased 3 more new batteries. I was told that I would receive a call from the store in a couple days regarding the warranty claim. No calls Monday or Tuesday, so on the afternoon of the 9th (Wednesday) I called to request an update. The chap I spoke with told me that all 3 batteries had failed the testing. (2 with dead cells and 1 despite being an 800 caa battery was only delivering 600 caa). I said ya I knew they all had issues...and asked when can I come to get the replacement batteries? Thats when he told me that none of them would be replaced under warranty. I asked why and he said well the 600 cca was still within acceptable tolerances...to which I replied BS I purchased an 800 cca battery not a 600 cca battery. I then asked about the other 2 and he then said Oh it's because in reviewing my customer history I had a 33% failure/return rate. I asked what that had to do with myself or the warranty...he could not explain...simply said it was not his decision. I then asked to speak to a Manager...I was told that no Manager was available but that one would call me the following day. (Thursday the 10th)...it's now Friday evening 9:30 PM and still no call. I have to tell you that as a customer who has given you my business, put up with the inconvenience of having 2 or 3 batteries a year fail to be treated like this is totally unacceptable and not in keeping with the "customer testimonials" that you so proudly post on your company's website. I sincerely hope someone from Management or from the Corporate office reaches out to me to review and correct this transaction as if not...not only will you loose my patronage but I will be sure to share my experiences with anyone who cares to inquire. Not cool Total Battery...not cool!

Bought a samsung battery that was over-priced but I though I would stay local rather than getting…read moreit online. The battery took 5 weeks to come in and then I finally picked it up. It died on me a few months later and I brought it back. They "recharged" it for me and when I got back home, it was completely dead. Overpriced and poor quality.