I called this store twice. The first time, I had a pleasant phone conversation with a man regarding a hair toner he said was in stock, and the price was reasonable, so I went in the following day. However, when I arrived, there was a sign on the door indicating they would be back at a certain time, shown on a hand-drawn clock. I called the store, and a woman answered, explaining she had stepped out to pick up her children and would return in 20 minutes. I ended up leaving. I returned the following week and found the store unlocked. Inside, a woman was sitting behind the counter on the phone. When I asked about toner, she pointed me toward the section, which was extremely disorganized. The toners appeared old, inventory was scattered, there were large gaps on the shelves, and the specific toner I needed was not in stock. I decided to purchase eyelash glue instead. At the counter, I found my usual brand, but when I opened the box to check it, there was no safety seal. I asked if I could open another box to confirm whether it was sealed, and the employee became upset and told me not to open any others, insisting they were all brand new. However, the packaging on the box I examined was missing, while the one underneath it was sealed in plastic. When I asked if I could purchase a sealed one, she refused. At that point, I declined the purchase and left. I would not recommend this store due to poor organization, lack of cleanliness, limited stock, and cold customer service. I would definitely take my business elsewhere. read more

Royal Beauty Supply - Sign - Cosmetics & Beauty Supply Near Me - Tracy, California

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This is the worst store I've ever been in. Ever. all these five starred reviews are all fake. The store is a mess. boxes everywhere, old faded. Old retired products some expired. The shelves are empty. The customer service is a total witch. She booby trapps products. She makes you buy items by leaving things out and open and if you touch it, she make you buy it. Curlers, hairbrushes, hair clips. They put out samples and if you try the sample, they say you have to buy it and that's not a sample. The woman is lazy, watching TV and her store is a wreck with unopened shipping boxes. It looks like it's been through some kind of traumatic event. She's very rude. I will never go here again. It is 5 star on a list and it's not Yelp. (Gh3tt0) Insulting to the wonderful island girls. It appears she is living here too. She doesn't want customers, looking around and will jump down your throat if you shop around. She yelled at me as if I was bothering her in her home or something. I did notice a bed/couch in the back area. read more

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Honestly they have good stuff but the staff is so odd. I hate shopping here just because the staff will follow you around if you aren't a dark skin person which is really uncomfortable. But other than that they have good stuff. read more

Did the women working here wear the wigs before putting them on display? This place is super junky and the customer service was trash. Do better please read more

Pearl is absolutely amazing at what she does! She's a true professional, precise and dedicated to her work! Pearl does braids faster than anyone has ever done my braids and they even look better! Don't waste your time and book with Pearl. read more

Royal Beauty Supply - Hair by Pearl is the only way to go! She takes pride in her work and is fast at what she does! - Cosmetics & Beauty Supply Near Me - Tracy, California

The salesperson there was so very, very helpful. Her little helper Benjamin was a joy to meet! I'm also happy with my purchase and the price read more

When I say this is THE BEST beauty supply store I have gone to in a long time!!! And they have ON SITE braiding services! Wow! Miss Lily and Ms. Matilda gave my daughters and I the most amazing service and are delightful women. Beautiful and kind, this is now my favorite place for hair care needs! read more

They rarely have anything in stock. The store has had the same boxes etc sitting on the floor forever. The employees aren't friendly at all. There's lots of product with no tags but when you go to the counter to ask they act like it's an inconvenience and the price is crazy. Not a good selection of product at all. Always boxes on the floor and things to step over but for some reason the employees are always eating, talking, and doing each others hair. Wouldn't recommend. I'd rather drive to Stockton or Modesto. read more

The 3 stars are for the convenience. I love that I didn't have to drive to Oakland to grab some braiding hair. They were fully stocked on the braiding hair and I was able to grab what I needed. Pricing is pretty normal for the size of the packs I grabbed. I did need other products but the shelves were pretty empty. No one asked if I needed help, other than being greeted when I walked it, they didn't say anything else. So I grabbed what I needed and left. Wouldn't be my first choice to come to as I still needed to go to another beauty supply to grab other stuff but again for the convenience, if I only needed braiding hair I'd be back. read more

No customer service (by American standards), but I still want to keep my money in the community, so...oh well. Prices seem comparable to the other people who sell black hair care products. read more

WOW! Came here on New Years Eve and the owner was very helpful and kind. They have been a Tracy business for many years. I will be returning :) read more

Royal Beauty Supply - Hair for braid ponytail - Cosmetics & Beauty Supply Near Me - Tracy, California

This is a great shop . They have shop with lots of good products and friendly staff. Please open more stores.

Just moved to Tracy ! Best beauty supply so happy I don't have to go to Oakland anymore for hair! Good wigs great prices ! read more

Royal Beauty Supply - Wig - Cosmetics & Beauty Supply Near Me - Tracy, California

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Very helpful and friendly, wide verity of product.and easy to find things and I like it

Great customer service..I was helped as soon as I walked in. Staff person was knowledgeable about products. Large store filled with inventory and on-site braider. Also, black owned. read more

DO NOT SHOP HERE DONT EVEN WASTE YOUR MONEY . I came to this beauty supply store because it's close to my house . I was trying to do some soft locs on my daughter and I was recommended my this lady some whole different other typa hair. She made it seemed like like it was my fault that I got the wrong hair when she is the one that recommended it . I also bought a wig from here which didn't fit my head I called and asked if I could return and they said we only do exchange so when I came in and tried to exchange she said I couldn't because I tried it on. Like I obviously had to try it on to know if it fits or not . High unprofessional and also eveything is overpriced . The tax of my items is was $7 in what world is that normal. read more

Royal Beauty Supply - Cosmetics & Beauty Supply Near Me - Tracy, California

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Everything is over priced , horrible customer service, and they barely speak English to even understand them . I sent my bf to the store for some track glue and were from sac. It usually cost anywhere from 99cents to $3 at the most. He don't know Nothing about hair products they ended up selling him that bottle of glue for nine dollars when I asked him to turn around and return it . supposedly the lady at the cashier register doesn't know how to do returns and he would have to wait for her boss. This place is a joke and needs to get shut down. You're better off driving down to stockton beauty Supply store to get your moneys worth read more

Royal Beauty Supply - I was so there's nine dollar bottle in their store everywhere else is two dollars - Cosmetics & Beauty Supply Near Me - Tracy, California

It has been 4+ years since my last visit (see 2017), and I was desperate (that should have stopped me right there), but I decided to go back and give it another try. This time, it wasn't the creepy people at both ends of the aisle, instead it was their rude, insolent (look it up), untrained child. When you walk up to a counter and there is someone behind that counter, the ASSUMPTION is, that the person is going to help you, serve you, or at least SPEAK, just plain say something. That is why I stood there and waited, and waited and waited. Now I had time and I could have cleared my throat, sneezed or said "Excuse Me", but I was actually confused as to what was happening. While waiting for the child to look up from what I assumed was a cell phone, I had time to look around and realize that NOTHING HAD CHANGED or BEEN CLEANED since 2017. There was a used tissue was on the counter to my left, matted and dusty wigs Aunt Ethel donated after Sanford and Son went off the air and the floor? That place needs to be fumigated. I understand it is not a restaurant, but it is supposedly still a place of business. Now, after 3-4 minutes pass, I do place my keys on the counter and the lovely young lady that helped me find the product, was now sitting on the floor, and doesn't even look up. Her work was done. The child on her phone says something and gestures to the register, letting me know I was disturbing her. Look, training employees or staff in proper customer service and manners will never hurt. When we learn better, we're supposed to do better? I wish those young ladies all the best. read more

Customer Service Suck, those are the meanest unhappy looking women, when you walk in, they don't speak, when you say good morning, they barely say good morning, I have never seen such poor customer service, I've been going there for about 7 yrs. As of 3 weeks ago never again, when i got to the register to pay for my stuff i ask the young lady why she was frowning she said she was tired, WowI said that's poor customer service. So I went to Shalom in Manteca, the Owner Grace Was Exceptional, it was worth the drive to go to Manteca from Tracy, I found my new black owned beauty supply. I will never patronize royal beauty supply in Tracy ever!!!! read more

Their shelves look like a ghost town. They never carry the basic necessities, and are always overpriced and have attitudes. I have to always drive to Manteca to get everything I need for my black hairstyles. read more

If I could give a half a star then I would solely for all the products they have. Employees are rude as hell. Felt like I was in the wrong just for asking a simple question. Too bad there is no where else in town to go too. read more

Talk about a hidden gem! It was the day before Halloween and I couldn't find the blue wig I already owned. Was traveling from the Central Valley to the Bay Area and looked up wig stores on the route and Royal Beauty Supply popped up. I called them before we left town to see if they had any blue wigs in short length and the gentleman on the other line said they did! Very close to the 205 if you happen to be traveling through and need any wigs, extensions or other beauty supplies they certainly have a good selection and price is good too! Will def keep them in mind in the future when I need another wig. $36 for a decent wig and a wig cap. read more

Overpriced! Google what you want before buying! Paid $30 more per package for human hair verses online. If you have the time to buy an online do it read more

I like this place. But it's so so expensive! Everything was double priced except the pony-tails. The woman are nice and attentive, however I think people may steal from this place often because they watch and follow you like your going to steal. read more

Great store fir supplies fir all kinds of hair. The owner and his family are great if u have any questions.

Everytime my girls and I go in here...and I mean EVERY time (and we go here ALOT)...we are greeted with smiles and an eager to assist attitude. There is a ton of stuff and if they don't have what I need they order it for me! I love that kind of service! The prices are excellent as is the selection. Just because the customer service is so great I keep going back!! Thanks Royal Beauty Supply!!! read more

I have question. How does a big ass beauty supply center make money when it is in the middle of nowhere? They MARK UP the prices higher! read more

So glad to have access to Royal BEAUTY in Tracy. Need to update new address on Facebook. Always great customer service and recommendations. Been purchasing from RB since moving to Tracy in 2008. Hope they partner with the awesome salon on Grantline- Cilest Devine design. That would be a great team! read more

Royal Beauty Supply - King Yaki 14" from Royal BEAUTY, styled by Cilest, Devine Design. - Cosmetics & Beauty Supply Near Me - Tracy, California

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I'm from the East Bay where we have beauty supplies on every corner, I went to Royal by "default" they didn't have a good selection of much. It seems like brands I've never heard of, I settled for a product that someone told me about. I guess with no real competition they can get away with "slim pick ens". Over all I will just make the trip to The Bay cause settling is not cool. Oh yea has anyone noticed that it smells HORRIBLE! read more

This is the best beauty supply in Tracy!! The owner is really nice and helpful, he even gave me a free eyeliner for being on a tight budget lol! Highly recommended. read more

I love this beauty supply. Everyone is ALWAYS so nice. They are very helpful. I recommend everyone patronize their business. The ower and the staff treat you like family. Prices are also good. If they dont have it, they will order it for you. read more

Best customer service. If they don't have something you want, they will order it. Friendly,knowledgeable and helpful.

This store is great! the employees are awesome the customer service and sales associates are very nice! They have a huge selection of wigs hair care products weaves extensions braids etc.! I enjoy shopping at this store! read more

I had a good experience at Royal beauty supply. The customer service was great they had exactly what I was looking for. I had been to another business farther up on hammer, And they were far more expensive and treated you like you were in there to steal something. Royal beauty supply is my new spot for hair products. read more

I never have a problem finding what I need when I go to Royal. if the owner don't carry a particular product he will order it asap. Kitkat and Lola run the beauty supply excellent, they are team players with great customer service. read more

I've been coming in here since 2000! They have always been so wonderful to me and they taught me a lot growing up ..they know me by name and I always get a very warm welcome when I come in .. They always have what I need too! Grateful that this place is still open and going strong in Tracy even after the move to the new location . Wonderful people ,friendly and helpful service ! read more

Not much of a selection, a lot of old products, need some updates but otherwise GREAT customer service.