If something seems too good to be true, it usually is. I thought I had found the best dry cleaners in town, if not the entire region, until just the other day. A fellow Greenville Yelper warned me: "be very cautious about taking any of your garments to Royal Cleaners." Unfortunately, her email arrived in my inbox after I had entrusted the RC people with my WHITE pants and skirt. I was so mad when I got them home and discovered that they had been ruined. A note to dry cleaners everywhere: STOP TURNING OUR WHITES INTO KHAKIS. YOU ARE RUINING OUR CLOTHES. PUT THEM IN A SEPARATE MACHINE OR DO WHATEVER IT TAKES TO MAKE SURE THE WHITES STAY WHITE! I CANNOT REPLACE THESE PANTS OR THIS SKIRT - THEY WERE PURCHASED SEVERAL YEARS AGO AND WERE IN GREAT SHAPE UNTIL YOU GOT YOUR GRIMY HANDS ON THEM. read more

They appear to be permanently closed. I came on a weekday during business hours and the door was locked and it looked like their equipment had been removed. read more

This is actually for the Royal Cleaners outpost in Five Forks, but this location is where they do their actual cleaning. In December they had machinery issues in their main plant, and told me my 3 very nice dress shirts would be delayed a week. When I came back in the following week, they gave me 3 completely different shirts (cheap, crappy ones). They told me they would find them and after the holidays presented another batch of 3 shirts.....none where mine. It finally came out through one of their part time help. that the machinery had stripped all of the laundry in many batches of their identifiers. I completed a claim form, and they have yet to follow up and are now avoiding my calls. This speaks volumes about their integrity. I have since talked to other friends/neighbors that have used Royal and all say they have had issues and have switched their business elsewhere. I suggest you do the same and avoid ROYAL!! read more

I dropped off my wedding dress on November 7th to be cleaned after my wedding. I was told (by the young girl that claims to be the manager) that it sometimes takes a couple of weeks, due to the intricate process with wedding dresses. After a month, I called to check on my dress. They told me that it was not done yet, but it would be done in two days (called on December 6th - claimed to be ready on December 8th). I stopped in and was told that it was still not ready. I wasn't concerned, I didn't need it back that day, but told the guy working to call me when it was done. The holidays were on us, and as I am an event planner, time slipped away from me. On Monday, December 26th, I called again . No answer, no message. I called again on the morning of Tuesday, December 27th. Was told by a girl that it "takes a while to preserve a dress and it is not ready yet". I -never- asked for it to be preserved, only to be cleaned. She took my phone number (WTF?! Why didn't they have my phone number?!?!) and said that she would call me back about the status, but that it is not ready (!!!). She never called back. I called back that afternoon and spoke to a guy who said, and I quote "I don't know why anyone would tell you that, it is right here and ready to be picked up". I went by this morning (Friday, December 30th) to pick up my supposedly ready dress only to find out that they NEVER TOUCHED IT!! It literally has been sitting there for almost two months without ever being attended to. I asked to speak with a manager and the young girl said she was the manager with a blank stare at me. How the hell do you do business this way?! Needless enough to say, I took my still dirty dress from them and will NEVER send business their way. I will be reposting this review on every review site that I can find. read more

Caution. Royal Cleaners has recently destroyed large batches of clothes due to machinery issues. Apparently the equipment is very old. Ask around. Lots of clothes were stained with a yellowish color. They tried to fix it but the damage has been done. Rather than handle it appropriately they hide and evade. read more

Never Ever Use the Royal Cleaners..They just ruin clothes and refuse to refund any money and the owner refuses to call me because he knows he ruined the dress and claims he is just too busy to deal with complaints. What a lousy business owner... And his manager is just a wicked witch from the west who hangs up on you. DON'T USE THEM. They stuck metal clasps through chiffon and silk which pulled the chiffon and left holes on the front of the dress in the chiffon and silk. They feel that there... was no other way to present the dress. ??? Really? I bought the dress from a local boutique and had only worn it once. They didn't even offer to refund the drycleaning bill... I had to call and ask. I am still waiting on a response.. it took 2.5 wks to get a response the first time and that was with me calling them again to try to get someone on the phone. I'm so livid. I am in the process of filing a complaint with BBB and will probably take it to small claims court because the dress was around $300. I just have a huge issue with a business owner who won't deal directly with a customer and hides behind his secretary. read more

I took over 10+ blouses there, all very pricey, and when I pulled them out of the dry cleaning bag, there were black splotches ALL OVER THEM. You'd think they would examine the clothes before they hang them up and give them to the customer. Who knows... maybe they did. It turns out it was grease from the machine. They ran them back through and only a few spots came out so my clothes are still ruined. Did they pay for them? Nope. They only credited me money in dry cleaning but there's no way I'm going to take clothes back there after that. Every time I see someone walking in there I just want to scream, "WALK AWAY!" Steer clear of Royal "Cleaners". read more

The worst place! I took my wedding dress that had Florida dirt (very simple dirt) on the bottom part only. They called me 5 weeks after I took it to them to pick it up. I just flipped when I saw my dress that still had the same amount of dirt on! Of course I wouldn't take the dress back with me in that condition. So we left the message with one of the workers who doesn't know a single thing expecting that someone that knew would call us back the next day. BUT no one called or aware of the situation of my dress. So I ended up with calling them. The lady who cleaned my dress picked up the phone...and she kept saying that she never promise it was going to be 100% perfect....I was shocked! Because when we took it to them she told us that she would do it over and again until the dress is perfect and ready to go. I'm now looking for a new place to take my dress to. I'm very desperate...IT'S MY WEDDING DRESS! read more