The lone star is for Mike (Miguel?) at the front desk. He's a ROCKSTAR of customer service. We were…read morestranded at Ponce Airport past midnight with taxis trying to price gouge us for the short ride $50+ (and I'm from Puerto Rico, spoke in Spanish with local slang and everything). We called and he sent out a local taxi for us (was $35, cash only). We arrived and quickly checked in. It went downhill from there. ATM withdrawal for the cash for the taxi? Machine fee was over $7 (like $7.45?!?!)!! Once checked in...the room was so dirty overall. Very patch wiped if anything. Either the air conditioning filter has never been changed or the rooms have never been properly deep cleaned after PETS staying. Started sneezing and eyes painfully itching uncontrollably almost immediately. Carpet was FILTHY as well -- we saw crumbs of random things by the desk and the room. My allergies got so bad I could barely keep my eyes open -- they were so bloodshot and itchy, I was crying and couldn't wait to be able to leave. Sneezing nonstop too. But by then it was past 1:30 AM already -- hotel is on a high isolated hill and no transportation nor lodging options nearby. To get ready for bed and crash so the nightmare could finally pass, I at least wanted to take a shower. Oh man, bathroom was even worse. I didn't dare shower. You can see the dirty tub and toilet in my photos here. We were so exhausted and upset at that point we didn't even take other room photos. No breakfast included on a Holiday Inn - also new to us. We left as soon as our tired bodies allowed us to. Took photos of the view on our way out. Sad, because the pool and area looked beautiful. Hotel had good bones too, but clearly bad management and NOT the IHG standard we are used to. We will never stay here again and will never fly into Ponce Airport again either. We couldn't believe our eyes...

Loved the pool, the views, the restaurant, the casino, THE PEOPLE, and the service. Even the…read moreoccasional beach dog that visited the hotel grounds was so well taken care of and loved; they just hung out quietly in the corners, placidly watching the humans go by. They were cute, too!

Well the overall status of the hotel could be better A lot of the rooms if not all the rooms not in…read moregood condition only those that the management wants to show to influencers, because if you're in a regular room you can see the flaws and the lack of attention and the decrepancy of the hotel, it could be a very good place but it depends on how the management wants to treat it if his own self-interest or not involved and he focused on making the hotel a better place it truly could be the pearl of the Caribbean. To make a great hotel you have to be a great and willing owner/manager to want a great hotel and care about its people the workers involved and those around remember attitude reflects management so if you are not a good manager or owner people below you will reflect those same qualities. I have great expectations in the future this hotel will be better.

There is an orange cone close to the entrance that makes it very confusing if the entrance is open…read moreor not. We were first in the 3rd floor which is the floor above the casino and it was very loud as if the music was in your room. TV was not working so they move us to the 4th floor were the fridge was not working. You have to get naked outside in the room with no privacy in order to get inside the shower, very uncomfortable. Breakfast was good and they were friendly. At all the establishments, the waiters does not serve you at the same time. My plate was first and 10 minutes later the other person that was with me that order at the same time receive the food. Hard Rock inside has a promotion of a frier free of gluten and the waiter when we ask him said that they don't. Later on we discover that he was just lazy enough to not even ask another employee regarding this.

The hotel has a nice location. A beautiful view and Bay and the bridge. Room is good size has a…read morerefrigerator and a balcony, which is nice. However, day three so far of my vacation here I have received no room service no clean towels. I have gone down multiple times to the reception desk when there is a person they write it down say OK but nothing happens. You have to go downstairs in person because the phone has not worked since I got here and this is day three

Don't waste your time or your money on this Disgusting Dirty Hotel! Had a very early check in and…read morewhen we arrived no one was at the Front Desk, had to wait 10 - 15 minutes for someone to show up. Walked down to our room, the smell of Mold and the Rusty walls almost made us turn around and look for something else. Walked into room, again smell was awful, the bed had 1 flat sheet and 1 very old and stinky blanket, we froze that night. The air conditioner was way to cold and we could not get it adjusted. I took my shoes off and walked around in my white socks when I went to take them off they were nauseating, disgusting BLACK! I don't know when the last time or if ever they have shampooed their carpet. We asked the Front desk numerous times for another top sheet and pillow and never received. I finally found a housekeeper and they gave us the sheets and pillows. This place only cares about the $$, they have no intentions of making it comfortable for their Customers.

Well, our family stayed in the Meliá at Ponce for a weekend since we were attending a wedding…read morenearby. We paid for a king sized bed for my husband, my two kids and myself. Checking in was pretty easy and checking out as well. I have to say that staff is pretty responsive and try to make things right quickly. However, this hotel is pretty old. Though it is considered an antique, it is not well mantained and a lot of the amenities are broken down and things do not seem taken care of. They initially gave us the wrong bedroom, but quickly fixed it. I paid extra for the deluxe room for the bed and the fridge since I was carrying breastmilk for my baby. the fridge did not keep contents too cold, room was not cleaned properly and the restroom had even items from previous guest. Again, staff was quick to fix things and they were very responsive, even when I needed to contact them in the middle of the night, however, it is a pretty expensive stay for the quality of the hotel and ameneties. It is a shame since the lobby are is beautiful, the location is great, right in the middle of the downtown and in front of the plaza. I wish they are able to invest in fixing it and keeping the beautiful antique look of the building.

Terrible experience. Properly is falling apart badly. Furniture is in pieces, no hot (nor even…read morewarm) water, bed mattress has a gigantic hole in the middle, hallway smoke detector battery beeping all night, no blockout curtains and last but not least, housekeeping lady knocking on the door (like she's serving an arrest warrant) just to confirm if we were still in the room. Never again and will not recommend this hotel to anyone.

I was super excited to find out the Fox hotel wasn't just for lodging. I came across this place on…read morelike searching for things to do in Ponce prior to my trip and was immediately drawn in by decor. Well I can definitely tell you it is as colorful and retro as the pictures reflect. There are a few restaurants/vendors inside and out for you to wine & dine. More of a tapas style. I went in for a late breakfast and had an espresso, milk shake and sugar free cake that we're all delicious. They allow you take pictures with the decor, if you're lodging there is a hotel in the back and the rooms are on the second floor away from the public. I definitely recommend stopping by for the atmosphere. Fun cute spot in the center of Ponce.

Rooms are worn, and they smell as there are no windows and no ventilation. Hotel front desk…read morepersonnel have the best intentions, but they have either no experience or sense of hospitality, specifically the night team. On a Monday night, they held a Karaoke night, blasting music on the first floor (this is a 2 story building, opened in the center) until midnight without any mercy for the guests trying to sleep. When we called the front desk, they just told us that the music would be on only until midnight (what? On a Monday night?). I was staying there but not necessarily on vacation (family illness emergency stay), so not everyone comes here to party. You might think, buy why stay there? Originally, we booked the Melia hotel (a bit more quiet given the situation), but the room was so run down that we asked to be moved (both hotels are from the same chain). Not recommended, this hotel needs a major overhaul.

My family and I stayed here for one night. We were recommended this resort by a friend on the…read moreisland. Although the drive here was treacherous to say the least, it was worth it because our room was clean, there were many fun things to do during the day, and the food at the restaurants in the resort was okay, (except for the birds constantly attacking you). HOWEVER there are some cons (notice the 4 stars instead of 5): The pools are so hot they feel like your going into a giant hot tub and they aren't refreshing at all, the ac machine was set to 63 degrees (we couldn't change it) and you'd better believe That it was freezing. Overall a nice place to relax and stay even with the minimal (yet noticeable) issues.

This resort is absolutely beautiful, but they did fall short in a few places. The beach was…read moreextremely dirty, and the pool and hot tub were full of sand and leaves. The restaurant we ate at on the first day for lunch was super slow, and the food was HORRIBLE. How do you undercook porchops? Lastly, there were kids staying alone in the room next to us and they were partying until 3am and I had to call down to the front desk and they did NOT do a thing about it. We spent $400 a night there to experience this. Housekeeping was great. I will never stay there again. Do better, guys.

We were in Ponce and stayed at this FANTASTIC Charming Hotel right in the Heart of the Beautiful…read moreCity! The plaza is right out front the entire community gathers plays music rats gorgeous tasty Puerto Rican cuisine! Also directly next door they have a coffee shop that makes breakfast and Great coffee! The Hotel had Blowing freezing (WHICH WE LOVED) AIR CONDITIONING! Which keep us cool for 7 days! We had a GORGEOUS ROOM WITH BALCONY! Rockstar parking everyday! All the front my desk Customer Service ppl were AMAZING! Wonderful! But... the MAIDS WERE BEYOND FANTASTIC! I was a pain bc I slept in late! They still rocked it out gorgeously without a seconds notice! Omar and I love this place and he's been coming here for like 20 years. This is the fantastic place. It's wonderful. You'll love it. It's quaint. It's in the middle of everything right in the middle of the square there's food there's drinks there's casinos. There's everything within walking distance, it is so wonderful and I hope that it just keeps growing and growing and more businesses go in there if you wanna place to have a business go to Ponce the people are wonderful. The town is wonderful and I cannot say enough about this hotel. It's just gorgeous. It's clean cleaner than you would ever imagine.! We recommend this place 1 million times and we will see you soon ! Rose slater and Omar Santos

The good news is that the staff is very nice, the rooms are comfortable and clean, and the air…read moreconditioning works. The bad news is that the wifi never worked over 3 days and there was no hot water. I know that Ponce is going through hard times from Maria and especially from the recent devastating earthquake, but both of these are rather fundamental for a hotel--especially the hot water.

This Quality Inn is fairly nice. It's convenient if you're traveling around the area; it's just off…read morethe highway. It also has a large pool and continental breakfast. That being said, you should be careful as this hotel is located next to a race track and can be pretty noisy when the cars are revving their engines late at night. Also, the rooms are dated. We had a small, tube television with ten channels and the bathroom needed some work. Overall, a decent stay for the price.

I rarely write reviews. But this is needed. I booked this place on a whim last minute. And I really…read morehate to knock a business, but if the people running it don't care about their guests, why should I feel bad for having a horrible experience . First off , DO NOT GO BY PHOTOS of this place when booking. It looks nothing like the pictures at all. Especially Expedia. But looks are the least of the problems. Waited hours for check in, ok , fine. I'll go grab a drink or something to eat. PLACE DOESNT SERVE DRINKS OR FOOD ON WEEKDAYS! seriously?? Ok...fine. Finally get to room, shower is definitely needed after this day.... NO RUNNING WATER!!! Finally fixed after couple hours. I'll just lay down and watch tv.. TV DOESNT WORK. Horrible experience and staff was not friendly at all. I would never recommend this place at all. If you know your business is horrible, do something about it. Seems like they have no care in the world

If a picture is worth a thousand words I will post none. One night was needed as we were passing…read morethrough Ponce late Room was reserved online through a third party site, they didn't get notice of reservation, so staff was called to get room ready. After thirty minutes we did get a room and it was clean TV had power with two local channels available to watch. Mattresses are very firm. AC fan wasn't strong for the room size (standard full-size double beds)