Someone warned me not to use Steve's Plumbing but didn't say why; however since they were the ONLY…read moreplumber willing to take my call, I felt I had no choice in the matter. Nathan showed up and he was nice and went out of his way to try and get the thing working. This was just to be an appt for an "estimate" but he still tried his best to get this water heater working. No go, it needed all new insides in spite of being brand new. Which were under warranty and shipped to me the following week. He told me the next visit should be around $185. and I was fine with that. The next day I got an email from Steve's stating that the "next visit would be $382. for whatever reason they came back for." This was upsetting as I didn't think I was covered for "labor" under the mfgrs warranty and would have to pay it out of pocket and it was a financial hardship. Almost 80 and existing only on a very meagre SS income. Emailed Steve's to ask why it was so high; no one responded. Then someone emailed after that to ask "how the service went?" and I asked the same question again, about why the estimate almost doubled in price? And again I got no response! When a business ghosts you it's not a good sign. There is clearly room for improvement in the area of communications. I was ready to look for a different plumber when by sheer luck I met someone who knew the manager of their Kona office. This person talked to the manager and explained my situation; the next thing I knew was that Nathan called out of the blue and offered to come back over immediately and install the new parts to get the heater working. He came right over, did the work and didn't mention a thing about money. I was thrilled and willing to pay the $185. he had originally quoted me but he said "no, not necessary" and left!! In the meantime I had found out that I did have labor coverage on the water heater's warranty. I emailed Steve's and reminded them about labor being covered and asked them to please get their money from AO Smith, the manufacturer. I hope they did since they deserve to be paid for their time and work. I was not looking for free work! I would definitely use them again and I would also request Nathan if possible. I must have called at least 4 or 5 other plumbers and only one responded saying he was booked up for the next 6 weeks. Such is life in Hawaii. If I hadn't have met this person who knew the manager this might have been a completely different story...

They were very expensive and the bill was not itemized to let me know what things cost. I did see…read moremention of excavation, which wasn't done or necessary. Felt taken advantage of. But did a decent job. I should hope so for what I paid.

A huge MAHALO to Zach from P&S Plumbing for figuring out the source of our leak & quickly repairing…read moreit for us. Excellent service! Thoroughly explained our issue, the repair needed & even sent photos :) Highly recommend!!

Reliable service came to the house when they said they will. Technician was friendly and very…read moreknowledgeable about my issue and showed me the cause. He fixed my issue in no time flat. Great job Jeffrey from P&S plumbing. Will call again when i need it

When it rains it pours and we had another big plumbing issue arise! I immediately called Lindsay at…read moreBarack and scheduled an appointment. Must have been our lucky day because Riley was able to come in the afternoon with everything necesssary( confirmed through Cory) for the repair-we are SO appreciative to be able to have water-two outstanding plumbers-one phone call-best on the island without doubt. Kerry and Sue M

Barack plumbing installed my water heater exactly 2 years ago…read more beautiful installation, excellent 12 year warranty on the Rheem Gladiator heater. this week I shut off the valve leading to the heater while we worked in the bathroom. the first fitting from the valve started dripping immediately. water sensor alarms go off, we call Barack and they respond. they fixed the leak and gave me a discount off the regular service charge even though the warranty on their work was 1 year. I highly recommend.

Scott was great. I had a piece of equipment that he does not often have to service. He even…read morecommunicated with the manufacturer to make sure that I would get the repair that I needed.

I've been using Calvin's Plumbing for 20 years and spent thousands of dollars. Calvin Senior sold…read morethe business to his son, Calvin Junior. It used to be very professionally run but I highly recommend you DO NOT USE this company. I had them come out to repair my sewer pump. The tech said the float valve just needed adjusting and cleaning, no parts. He was here less than an hour. I received the payment notice by email and clicked and paid it before I opened and read the invoice. They billed for two hours @ $225 per hour. I called and finally got through to someone and explained the above. She said she would look into it and get back. Several days went by with no call. Again, had a problem getting thought to anyone. Finally, the gal said she would get with the supervisor and got back to me saying they billed it at the wrong hourly rate, should have been $155 per hour. She said the two hours would stand as they change for travel time and, evidently, do not prorate the second hour. I told her that was fine, please credit my credit card. I did not hear or see any credit come through several days later so I called. The gal told me she would have Calvin Junior give me a call. He did but did not know what it was about. I explained. His comment was "I don't know why they agreed to a refund be I will give it as a credit to your account." I told him I was not happy with that, that I wanted a refund as I did not know when I might need their service. After several back and forth, he refused a refund only a credit. When I told him I would get on Yelp and explain the bad customer service, he replied "do what you have to do."

Great response and service on a timely manner They came the…read morenext day and provided ultimate service

Total cost to replace a water heater. $759.67…read more Our neighbor had their water heater replaced recently and they recommended 3J's. So I called 3J's and I did not ask for an estimate which was my mistake. They picked up a new water heater (less than $400) which I ordered and paid at Home Depot. They brought it to our condo and replaced the old water heater. There are 4 water heaters in an attached storage outside of our unit. They had to maneuver other water heaters to take ours out. They did not tell me when they arrived and I'm not sure how long it took to do the job, but I feel like they were not there more than 2 hours. A couple days later, I received an invoice of total $759.67. Drain down & move neighboring water heaters to gain access to faulty water heater: 2.5hour X$225/hr, heater flexes: 2X$24, Misc CPVC: 1X$15, Heater pick up$50, Heater disposal $50 and GE Tax.

Tony has fixed a few issues for us, a leaky main, an under sink basket strainer, and 12 angle stops…read morethat needed to be replaced. He and his crew are the best, and very knowledgeable of the issues in various areas on the island. They get the job done right at a fair price. I would hire them again anytime. My new "go-to" plumbers! Highly recommended.

Looked at a photo of my problem, said he couldn't find the part. Asked me to find the right part…read moreand call him. If I knew the right part, I would have done the job myself. ** fair enough. He did not charge me to look at a photo.

I have known Ryan and used his services for years. This week, I was desperate to have my shower…read morerepaired, I was getting only cold water, no hot at all. Matthew came out yesterday and was unable to fix it, but said he would talk about it with Ryan. This morning, Matthew showed up again and said, "I think I am going to make your day!" And he did! Between Matthew and Ryan they thought up an innovative way to repair my shower and I am now reveling in a nice warm shower. Mahalo once again, Black N White!

Black n White is very responsive and provides professional services that I have recommended to…read moreothers. Matt came out on schedule spending time to replace out dated plumbing, PRV and corrected issues that others had installed.

oasis was the only company I could get a hold of on a Saturday. He came within an hour of calling…read morehim. he diagnosed my problem and had the part I needed in his van. I will use oasis plumbing again. Mahalo!

So hard to find a dependable and experienced plumber with reasonable rates. Garrett is my go to…read moreplumber for my multi million property I manage!! Please don't call him so he is available when I need him..lol

Leon and his team are the best plumbers the best plumbers we have worked with in Kona for the last…read more25 years! The quality, responsiveness and cost of his work was fantastic ... fast, high-quality, and the most cost-effective we could've imagined. We had two slow leaks under the sink he showed up for the first visit within hours, even though it wasn't an emergency, and then two days later after he got the parts everything's fixed.!

Leon was great! He installed a hot water heater for us. Communication was timely and thorough…read more Pricing was great for the services provided. Will definitely contact for any future needs.