Amazing young man and honestly the hardest worker I've seen in a long while. From start to finish he was there every step. I will tell every person I know about this company. Steve took great care of me and I am happy we met. Thank you Royal Flush Plumbing read more

Steve seems like a really nice guy, but he is not very professional. He was scheduled to arrive between 3-4 pm (so I took off early) to replace my hot water heater, but didn't show until 9:30 PM! The worst part was that he never contacted me to let me know he was running late, so I just waited and waited. Whenever I called or texted, they said they'd be there shortly. He got right to work when he arrived...but that lasted until 1:30 AM! It was kind of a nightmare, but I think his work was good. Lastly, since it was so late, he said he'd come back tomorrow to pick up the old water heater for disposal. Well, it's been 2 weeks and it's still in my F-ing basement, so now I have to figure out how to get rid of it. Thanks for Royally Screwing me over! read more

Late night service to fix a Saniflo toilet. Steve was very good about keeping me informed on his ETA. He was finishing up a previous job, but took the time to take my call. This was a very messy situation to put it mildly. Steve was not afraid to do all he could to diagnose the problem. Steve took his time and was very neat and also respectful of other household contents around the area. Thankfully Steve found a bunch of "flushable" baby wipes trapped inside the macerator. Yuck!!! Steve mentioned that flushable wipes are a major issue not just for homeowners, but also for our city sewage crew. Overall, I am totally satisfied with Steve's service and professionalism. I recommend Steve highly for all your plumbing needs. He will be my "go to" plumber! Pricing was fair and the invoice was sent over immediately to my email for PayPal or credit card payments. Thanks so much Steve for your great work even though is was quite late. read more

We have nothing but rave reviews for the service we received yesterday by Steve. He worked long and hard to make sure our fixtures were installed properly and was a pleasure to have complete our work. Thank you for the senior discount. It made the difference between getting the work done now and waiting yet another month to accumulate funds. We will be doing repeat business in the future. Posted on behalf of John. read more

Had Steve come out to fix a problem with my garbage disposal and was told he would be there around 6. He didn't show up until about 8:30. Thought it was fixed until I noticed a leak coming from the disposal so I called to have him come back out to take a look and he told me a would stop by around 2pm. He later said he got tied up at another job and would be here by 5pm and no later. I waited and waited and he never showed up...and never let me know that he wasn't stopping by. He let me know the next day that he got tied up at the same job and asked if he could come by around 7:30 and at that point I said I would monitor the situation and if it got worse I would contact him. I reached out the next day to let him know the problem got worse and he asked if he could swing by at noon. Guess what? He never showed up again and never let me know that he wasn't coming. Absolutely horrible communication from this company and would not recommend. The only reason I am giving 2 stars is because I got a 10% discount for him being late the first time. read more

Royal Flush Plumbing was a referral from another vendor my wife and I were using. We took the leap of faith and sight unseen contracted with them to complete an extremely time sensitive job. Not only were they meticulous in the work they did, but they also shared the why behind it, expected timeline and how to prevent the issue from occurring again. Their honesty, communication and skilled craftsmanship made working with them a pleasure. They are now in our Rolodex and are our go to vendors for any and all plumbing concerns. read more

This is the second time I've used Royal Flush and I'm really frustrated with them. The actual plumbing work is good, but Steve and Val aren't good at communicating or being on time. I had a project that required multiple visits, and they were consistently at least 2 hrs late with little communication. I was pushed to pay before the work was completed, and I did because it was in the final stages. They have not come by to finish the job after multiple attempts and missed appointments to get them back. read more

Steve is exactly the type of person I want doing work in my home. Knowledgeable, quick, courteous, and cost effective. He came out within an hour, had the job done, my water service restored and even had some pleasant conversation along the way. Thanks Steve! read more

I was happy to find a plumber with good communication skills. He came the next day and address the issue professionally, explaining and describing what the solution is. He didn't leave the house until this was repaired 100% Not only that he also help with unclogging the sink with no additional charge and cleaned after his work leaving my home organized and neat I would highly recommend and will definitely use his services in the future Thanks! read more

Nice guy. Came within the same day and did what needed to be done. Honest and straightforward. I would recommend this plumber for your plumbing needs. read more

Steve was great. He showed up on time and change my hose bib in no time. Very knowledgeable and very professional. Prices are fair. I will definitely hire him again. read more

Steve really helped us out of a bind and in record time (within hours of calling). He was very friendly and respectful of our home. We have an infant and he wore shoe covers without us even requesting that he do this - very cool of him. While searching for a plumber and receiving quotes, one company told us that the job would require new pipes and Steve found that it was merely a simple bolt needing tightening. Chill and honest guy. He hardly charged us for his time. Would definitely recommend him! read more

Steve is the absolute best at what he does. Not only has he been there to help get us out of a few jams, but he has always been professional, reliable and timely in providing his services. Very reasonably priced and puts his customers first. We appreciate Steve and highly recommend!! read more

We had a great experience with Royal Flush. Our sewer line was clogged which was leading to a terrible situation in the house. Steve came out at 1am and fixed it for us. Incredibly nice, knowledgeable guy. Highly recommend! read more

Beware!!! This idiot replaced a curb vent for me and did not connect the inside drain so the sewage was basically going into the basement and under the sidewalk. I'm assuming most of these reviews are fake since he's got 4.5 stars. DONT FALL FOR THE CON read more

Steve is a freaking superhero. The first plumber we called couldn't resolve our clog and couldn't locate our sewer clean out access, then ghosted us. Steve came out on our emergency call at like 11pm and immediately tackled the problem. It took a couple of days of work but he finally found the cleanout (which the previous owners had hidden behind drywall for some crazy reason) and fixed our house trap so that it actually adhered to code and our drains would flow freely. It was an expensive repair but he found a way to work with us on payment. He is extremely devoted to his profession and I would recommend him to anybody. He does get overwhelmed at other jobs from time to time and it throws off his schedule but just keep in contact with him and he will take care of you. We will definitely call him for our future plumbing needs. read more

Rate this company less than ZERO On 7/29/20: water heater broke, leaking water. Contacted Steve Stepps from Royal Flush Plumbing. Came to home to assess issue. Have a quote from new water heater instillation. Recommended a particular brand. Stated could come on 7/30 at 8:00 AM. Job would take 1 hour. Discussed doing other plumbing jobs in the home like clearing slow drains, evaluation of dishwasher, Checking washing machine connections, and replacement of outside faucet (handle was broken). 7/30/20: was due to come around 7:30- 8 AM. Sent messages that on the way. Wife sent message that Steve would drain old water first and then would go to Home Depot while water heater was draining. Asked for deposit. Did not show until 9:15 and completed job around 12:15. Stated the old water heater is still draining water and will return on 7/31/20 to remove old water heater and the other plumbing issues discussed on 7/30. Time to come on 7/31 was 5 pm On 7/31/20: I Left work early to meet Steve. Y Throughout the day, I called the office and sent messages through the day to get price of my 4 services. No responds until about 4:25-4:30 which was close to the time Steve was supposed to be at my home. Asked me for deposit but didn't send an invoice. Sent message to Steve's wife about sending invoice. Arrived home around 4:50 pm. Paid deposit of 176 dollars. No call until about close to 5:30-6 stating in traffic. Wife sends message around 6:30 stating Steve was in the area and should be coming soon. Around 7:10-7:15, sent message to Steve asking when will he arrive. He states he is at Home Depot purchasing items. Asked if he needed to reschedule. He said no, he would be there in a couple of minutes. Around 8, still no show. Called wife to say how upset I was. She gave excuses such as "Steve had a long day", "Steve was in a lot of traffic", "Steve locked his keys in the car." Offered discount for service though never explained what it would be. I had prior obligations with my child. I explained to Steve and his wife that Saturday was not a good day and Sunday morning would be better. Wife offered me a time of 9:30 AM. I said, "No, that is not good for me at all. It would have to be 8 AM or earlier as I had to be somewhere else later that morning. I also stated that if the job can not be done at the requested time, I would need my 176 dollars refunded." She agreed to terms of arriving between 7:30-8 AM. On 8/2, Steve sent message at 8:30 AM stating something about riding his motorcycle to get his truck. I had enough by then and asked for refund. Throughout the day, I asked for refund. Ignored my messages. 8/3: sent messages and attempted to call Steve answered message and stated he would bring the cash to me. I gave him instructions to give to my neighbor since I was not going to be available. Late that evening around 9-9:30. Monies were Never delivered that evening. 8/2-8/3: sent several text message and tried to call but unable to reach. Overall I would rate this company less than zero. Poor communication, chronic inexcusable lateness, and aggressive to get deposits/monies. No where stating non refundable deposit. But they will ignore your calls if you are requesting a refund for services not performed or if you have a complaint about his chronic lateness. Still have not received a refund after asking innumerable times. The contract for services were null and void once I asked for my refund. Steve returned back to my home and performed on of the services (replace outside water faucet) on my home without my permission! Isn't that trespassing??Then sent me a long message stating he did the services because he is nice guy. So, he did the service after I specifically no longer wanted anything to do with him and so he could justify keeping my deposit!!! Please whom ever is reading these reviews , take this one seriously! I do not want this to happen to anyone else!! read more

Half assed a job and charged an arm and a leg for a project that they knew they could get away with due to seasonality. When the issue occurred again they kept making false appointments to come fix it and never showed up. We eventually had to call them with different numbers because they started ducking calls. Stay away! read more

Steve was quick to respond to my inquiry, and gave me a very reasonable quote. He even explained how I can fix a separate plumbing issue myself, and left putty for me to do so. I appreciated that he kept me updated as to when he'd be arriving at my house. Would definitely call him again. read more

I truly can't say enough wonderful things about Steve and Royal Flush. I noticed a burst pipe in the middle of a thunderstorm and my basement flooded! I called Royal Flush and Steve rushed over IMMEDIATELY (within 10 minutes) even though he was juggling his time across a few jobs. He fixed my plumbing problem quickly to stop the flooding. He also came back later after hours when done with his jobs to clean up the storm water and really make sure my basement was in a good place. He was so nice, funny, helpful, skilled, quick, and very fair in pricing. Also, Valerie, the office manager, was a dream. She was easy to work with, clear and super friendly. I am a first time homeowner, and I am so happy I found Steve, Valerie and the Royal Flush team. I am definitely a customer for life! I highly highly highly recommend reaching out to Royal Flush if you need anything. You won't find better, smarter or friendlier service. read more

Steve replaced a kitchen faucet at very short notice (day after another plumber let me down). He charged $190 plus tax. Excellent plumber I would definitely hire him again. 4 stars because over the phone he said $150. read more

I called Steve because of the many glowing reviews that came before this, and I am here to tell you that they are all absolutely accurate. As relatively new homeowners, my wife and I have dealt with all manner of contractors and repair people over the last year, and of them all, Steve is the most dedicated worker, most creative problem-solver, and most passionate about what he does. We called him due to flooding in our basement, late at night, and he drove more than half an hour to assess the situation that very night. From there, he went above and beyond to diagnose and fix the problems--inside and outside the house--spending a tremendous amount of time in the next few days in order to ensure it would not happen again. This included removal of carpet and padding; removal and replacement of different sections of sheet rock; and designing and implementing an expansion of our rain leaders to make sure the water from the gutters went far enough from the house to avoid soil he identified as more porous and therefore part of the initial problem. He did all of this work with the best, most upbeat attitude, and with a care for helping us out which you cannot fake. He also stuck to his incredibly reasonable quote, even though the job took far longer than he initially anticipated. Finally, he brought his wife Valerie to help one evening, and unsurprisingly, she also had the warmest, best attitude. I just can't say enough good things about Steve and Royal Flush Plumbing. Highly, highly recommended! read more

Steve did a great job installing​ my garbage disposal but had to return because my hot water had not been turned back on after the installation​. He was very late​ for​ both appointments​ and did not call. Finally, there was sales tax attached to the final bill. I did some online research and made phone calls and found out​ that there is no sales tax in Pennsylvania for plumbing services. The amount was refunded to me. read more

Scheduled an appointment and rescheduled three times. The first time on a Tuesday they cited staff problems and I offered to reschedule. The second time that following Saturday they were late for the 12-1 and when I reached out they said another job was running long so I agreed to a later time in the day (4) which they suggested but then also didn't make. After waiting a total of 7 hours that day I told them not to come as it was too late in the evening. The final reschedule they agreed to come the following Monday at noon. After 1 when I texted to see what was going on I was told I must be mistaken as they weren't available that day. When I responded with a screenshot of the conversation where they agreed to Monday they never responded. They were slow to respond to calls and texts and never actually showed up. Prior to the final reschedule they were pleasant to deal with and offered a discount for my inconvenience but getting ghosted for pointing out their mistake was pretty disappointing. read more

I had Steve come out for a job in 2019. Recently we contacted him about an issue with our washer draining in our basement. Once I was able to get a hold of him, he came right out during the free day. He kept in constant contact about where he was and how long it would be. He came right in and diagnosed the issue while being covid cautious. Right there he decided to go out and buy all the parts needed (he even asked if we need anything picked up from the hardware store while he was out) Steve came back and promptly worked on the issue. By the evening we had a properly draining washing machine with a fully cleaned drain, disconnected old water lines that were a hazard too! No more water all over the basement floor and under our machine. He even diagnosed some other issues in our basement which we will have him come out to repair this summer. Royal Flush Plumbing is 100% worth hiring! If you cant get a call through their busy lines, text them or use the google message feature! They will make time for you and go above and beyond during these hard times. They even send you a full digital bill of everything and have different ways to pay. read more

Overall, Steve was phenomenal. We had him remove an old bathroom sink vanity combo and install a new one with faucets. The final installation looks incredible and his dedication to his craft stands out. I will note that he ran quite late for the appointment and charged more than the initial estimate, but that's partially because he did some more work than he initially expected and he spends a lot of time at each job. I will definitely hire him again in the future. read more

Awesome! Steve and Valerie were both communicative during text. A little late coming, but the work was fantastic and he was well worth the wait. Bathroom works like a dream. Thanks! read more

Steve at Royal Flush did an excellent job servicing my bathroom. I see that the businesses motto is "people before profit" and I really felt that to be the case here. Royal Flush is responsive, communicative, and most importantly, effective. Thank you Steve! read more

Right before we moved in to our new condo, Royal Flush did some plumbing work to fix a leak in our kitchen ceiling. Within 5 months of moving in, the ceiling began to leak again, causing the plaster to peel and a large water stain on our kitchen ceiling to appear. Initially, Royal Flush said they would have someone out to fix the problem; however, that person never showed up. We have tried contacting Royal Flush several times (calling and leaving multiple voicemails). They never gave us any explanation as to why the person never showed up and have not returned a single call. read more

Without question the best plumber I've ever had in my home. For years I had a plumbing issue that every other company couldn't seem to fix. They'd do a temporary fix and claim the problem was solved. I finally lucked on to Royal Flush and couldn't be happier with their great service and Steve's skill. I highly recommend them! read more

I had an emergency a couple months ago and Steve came to the rescue. I had assessments from multiple plumbers, but Steve was the only one who I felt was honest and genuine about the problem. He came out immediately and explained the entire situation, gave us a fair quote and booked him for the job. Steve and Valerie, the office manager, are fair and response. Went above and beyond. I will definitely be using them again. read more

Royal Flush Plumbing is the best plumbing company I've interacted with in Philly. Given my extensive sewer line woes over the past year or so, that's really saying something. Steve is enthusiastic and passionate about his job, and truly, truly cares about customer satisfaction. I'll go ahead and list the great things about Royal Flush Plumbing: 1. Royal Flush Plumbing is priced very well. Steve, the owner, doesn't seem to want to rip you off like the other plumbers I've dealt with. I have been having a problem with my sewer line leaking for a while now, and even though it was a very tricky job, Steve quoted me at a fraction of the cost that other plumbing companies were telling me. This job involved digging up a huge chunk of my front sidewalk to replace the old sewer line. Other companies were very reluctant to do this job because there was a lot of utility lines in the way. Steve and his crew came and took every hurdle in stride. They found that a steam pipe ran underneath my sidewalk, which complicated matters even more - Steve and his crew quickly came up with a solution, and tunneled under the steam line to replace the sewer line all the way to the curb trap. Even though this job took a lot longer and was much trickier than expected, Steve stuck to his original quoted price, which I really appreciated. 2. Fast service. I originally was planning on going with another company that had previously fixed my curb trap, but they were being pretty wishy-washy on when they would be able to schedule this repair for me. Keep in mind, a sewer line leak is not a fun time - my basement was filled with sewer flies, and sewer gases would rise into my home every morning and evening when a lot of my neighbors were using their systems. So, I wasn't really pleased with the first company that told me "maybe in 2 weeks, maybe in 5 weeks, who knows?" I called Steve on Sunday during the day, he came along to look at my job late on a Sunday night, and within the week, obtained permits to dig and replace the line, and completed the job on Friday. 3. Performed a full-service job. The sewer line repair involves backfilling the hole and re-cementing the sidewalk that was dug out. Steve told me as part of his contract, he would also fill the concrete back in, which would save me the trouble of finding an independent concrete company to do this. Other plumbing companies refused to re-cement the sidewalk, and would only replace the sewer line, for almost twice as much as what Steve quoted me at. 4. I was impressed that Steve stayed with the crew during the entire job. You don't see this very much anymore with Philly plumbing companies, and it really made me feel like I was being valued as a customer. 5. Respectful. A lot of the other plumbers I dealt with were in a rush to have me sign a contract quickly, and were reluctant to explain large parts of the contract (or just didn't feel that a contract was important at all). Steve made the time to sit down and walk me through the contract again before I even made the first deposit, a sign of someone who really cares about his customers. Overall, I was really, really impressed with Royal Flush Plumbing. Even though Steve seemed really busy, jumping from job to job, he still made sure in the end to complete all the parts of the job detailed in our contract. However, I'm so glad I found Royal Flush Plumbing, and I will definitely call them first in the future whenever I need help with my plumbing! read more

What can I say? I needed someone skilled and available to handle an emergency repair to my heating system at a time when most people clocked out for the day. Steve came over, took one look and knew exactly how to fix it. Saved my night! Give him a call when you need a pro that'll do clean work at a great price. Thanks a million! read more

I called Steve for an emergency just after midnight when my bathroom light fixture was pouring water. Despite sleet and rain, Steve made it to my s philly row home in record time, providing text alerts along the way for his ETA. He was respectful of my home, worked cleanly and quickly to find the problem which turned out to be a roof leak. He didn't want to waste my time or money by doing unnecessary work once he knew it wasn't a plumbing/HVAC issue so gave me a great roofer recommendation and charged an extremely reasonable price for such an emergent and middle of the night call. He was friendly and knowledgeable with an understanding of what is reasonable/appropriate work. I'd gladly recommend him to anyone for either emergent or non emergent needs! He's a throwback to the fair and honest family run business. Thank you Steve! read more

We had new appliances arrive yesterday morning and the delivery guys wouldn't install the dishwasher because we didn't have a shut off valve. My wife did some googling and found Steve and gave him a call - said he could come out later in the afternoon to install one. Due to ridiculous traffic, he arrived later than he planned to, but kept us informed the entire time when he would get to the house. The job ended up being a little more than anticipated because he had to hard wire the dishwasher and undo a lot of the work the previous owners did to the plumbing, but instead of being like most other companies that would say "we can't do that", Steve was like "I got this". He explained everything along the way, and even let my curious 19 month old son watch him while he worked (safely of course). Long story short, Steve was the best professional we've hired so far to do work on our house, and if we have any more additional plumbing needs, he's going to be our first call! read more

emergency call- no problem, with these guys n gals. all worked out great! -ask for steve, very nice guy/knows his Stuff. great work read more

Had a leak in my upstairs powder room which was going downstairs in the living room wall. Called Royal Flush Friday and got an appt for Saturday. Steve arrived at 1 o clock and went right yo work trying to find the source of the leak. He has all kind of inside wall cameras, moisture detectors and so forth. He had to put a hole in the ceiling bit it was okay. He found the leak and it was one of the biggest pipes in the home!! Steve never said I got to come back for this job like some others would do. He stayed, went to Home Depot to buy parts and guess what? He did not not leave until after 11 OClock that night!!! He did a fantastic job and price to me was reasonable for such a time consuming job. He also did other minor repairs at no extra charge. He is a really nice guy who cares about his customers and his work. I am so glad I found him and I will recommend him to all my neighbors. Call Steve at Royal Flush if you have a problem Trust me he will do good by you. Thank you Steve again for a wonderful job. I can now use my bathroom sink again without having to go into the hall bathroom. Oh we also have a big Rottweiller which for some can be a negative, Steve loves dogs so for you with dogs call!! For me my dog is my protection and I do not like when repair men want me to put her up. So it is always a plus when I can hire someone and keep my dog near me. Steve cleaned up after himself too. Left my house clean. Only thing he has to come back to repair the wall and ceiling which he says is no big deal. Thanks again Steve!! read more