RIP OFF!!!! Called these guys to install a new hot water heater. Plumbing was there from the prior hot water heater. Including going to pick up a new unit and installation was 2.5 hours. They charged $2,500.00 for installation!!!! That's $1,000 per hour!!! If you want to get ripped off, then use this company. read more

I had a frustrating and disappointing experience with Plumbing Pals that I want to share so others don't go through the same. I called them about a kitchen sink issue where water was draining slowly, and pipe is leaked or cracked under the sink. I clearly mentioned both issues during the call. They told me there would be a $78 diagnostic/service fee, which would be credited toward the final repair cost if I chose to go ahead with the work. That seemed fair, so I agreed. The technician who came out did not do any repair work. He looked at the issue and told me he only handles drain cleaning, not pipe replacement and that a different plumber would need to come for that. He also said if he attempted to unclog the drain, it would worsen the leak and the sink still couldn't be used. After he left, my card was charged $78. Shortly after, I received a quote of $475 to unclog and replace the P-trap (drain pipe). Even though it seemed high, I approved it. I also downloaded a $50 coupon from their website, as they suggested. Once the work was completed by a plumber the next day, I asked to confirm that the $78 would be credited toward the $475, along with the coupon. He said only the coupon would apply, and the $78 would not be refunded or included, even though that fee was supposed to cover diagnostics, and this job was a direct result of it. I called Plumbing Pals for clarification, and they sent me a recording of my initial call as "proof" that I only requested drain cleaning. Ironically, that very recording clearly shows I said there was a leak or crack in the pipe that might need replacement, which confirms I was upfront from the beginning. It's obvious they either didn't listen or chose to ignore what I said. When I tried to escalate the matter, I was connected with a supervisor named April, who was extremely rude and dismissive. She insisted that the $78 would not be refunded or credited and told me if I wasn't happy, I "didn't need to do business with them again." As a customer, I'm not a plumber, I rely on professionals to diagnose the issue (which is why they charge the service fee in the first place), communicate honestly, and apply the service fee toward the repair as advertised. This company failed on all fronts. In short, this was a misleading, overpriced, and unprofessional experience. I regret using Plumbing Pals and strongly suggest others look elsewhere for honest and respectful plumbing service. read more

Tommy used a water jet to clear a very clogged garden drain within an hour. His equipment was super top line. I had used another plumber two days prion, but he was not successful with his method. Plumbing Pals were totally professional at my home also the office staff over the phone. Their pricing was on the high side but it was worth it considering what happened two days prior at a substantially lower price. Get what you pay for? read more

Did a horrible job. They refused to come back out. Work was suppose to be guaranteed. Had to pay a different company to redo the work.

Would definitely use again! I didn't have to wait forever and the tech handled the issue right then and there while answering all my questions. pleasant staff from answering the phone to completing the job! yay! read more

These guys came out, blasted off a clean-out that I warned them was broken and leaking, and flooded my basement with sh... raw sewage and solids. It still smells. They didn't clean or fix anything. I paid them $500, in full, and was willing to move on. You'd think they'd be laughing to the bank. No. They failed to show for an estimate, they called me to talk loud at me over the phone for having a land line phone, or whatever. So I complained about broken clean-out and sjtshower. Then it was endless emails about how they're not responsible for anything. They don't clean anything and they don't fix anything. Hydro jet can't break anything that's installed correctly. I never said it was installed correctly. I told everyone it was leaking sewage. I had to spend a considerable effort fixing what they had blasted off. Basically, they're irresponsible and endlessly argumentative. They can't just say "Oops, Sorry." read more

I put in a request for quotes at 9:00 PM, and by 9:04, I had a response from Economy Drain Cleaning & Plumbing for two availability windows for someone to come by the following day, as early as 8 AM (so less than 12 hours after my initial request!). Two plumbers arrived within the window I requested and were able to remove a broken and leaky garbage disposal and re-plumb my under-sink area with regular pipes (since I wasn't ready to commit to a brand-new disposal). They worked quickly and efficiently, and I'm very pleased with the results. They charged what I felt was a very decent rate for service and parts, and they were done before I knew it. I would definitely consider them for future needs! read more

Plumbing Pals - Before service - the broken disposal that (despite using a mesh strainer,) eventually clogged and started leaking all over - Plumbing Near Me - Philadelphia, Pennsylvania

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Anthony was super helpful. Came over on time to look at a couple problems. Gave honest advise which resulted in no cost to me. Will be using them again next time we need service. read more

Second time that we called them, and just like the first time, they out here and got us fixed up promptly! Timmy & Steve are totally competent and as a bonus, they're really good guys that you don't mind having in your home! I can gladly and highly recommend them. Both of our jobs were drain cleaning (different drains) but they also do regular plumbing. I hope that I never need them for that, but if I do, this is who I will call!!! read more

I had small sink leak repaired. The plumber was knowledgeable , professional, prompt and affordable. I plan to use this company again.

I just purchased a home in the Philadelphia area and within one week I've had to make two separate calls for emergency service due to a clogged sewage valve and a leak in my master bathroom shower. Economy was extremely quick to respond and sent text message notifications to let me know when our contractors would arrive - both times within the hour. Anthony and his team were great. They quickly diagnosed the issues and got them resolved immediately. Anthony did a great job explaining what was happening and gave recommendations that would help save us money and time in the future. He even showed me pictures of his kids while he was here. I didn't ever hope to need a go-to plumbing service, but I absolutely have one now. These guys have a customer for life with us. Anthony is the man. He didn't tell me to say that... read more

I had a backed up drain in my basement that got worse with each rainfall. They came out and the drain was cleared in minutes. Price was excellent. Will definitely use them again! read more

All in all really good experience. They did a rough in for us. They ran into some issues and didn't give up. They stuck to their quote and so far so good on all the work they did. Alan was pretty solid and personable, he explained the process and flaws in my logic. Travis was the fellow who came out to quote and he was cool and on time, early actually? Will definitely recommend these guys and be back next time I spring a leak or need help figuring out where the water is supposed to go. A+ read more

Plumbing Pals - Rough in a half bath - Plumbing Near Me - Philadelphia, Pennsylvania

After having my sewer line back up twice in two years due to root intrusions in the terracotta (!) pipe, I decided it was time to replace rather than just clear the line. Travas was one of 3 plumbers that came to assess the issue. I was impressed with his knowledge of and comfort with excavation. He offered a fair price and followed through on everything as promised. Emails and texts were promptly returned, questions thoroughly answered, online payment was easy, and permits and inspection handled without incident. He and his team got started at 8a and were done by 3p. I remain impressed with the speedy and professional work. I've found the plumber I'll be calling for as long as I call Philly home. read more

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I have finally found reliable plus reasonably priced Plumbers!! This company not only fixes the problem , but provides information to prevent the same issue from happening again. read more

I had a mystery leak from a toilet that I couldn't fix myself, so I reached out to Economy via their online form and heard back from Travas within the hour. They were able to get someone out within two days to fix the leak and replace a the part causing the issue, while other places estimated a 1-2 week wait. Tim was pleasant and got the job done very quickly - highly recommended! read more

Garbage service, just a simple braided hose that cost $15 max to replace and he tried up charging me with copper piping (disregard the fact that the other line had a braided hose also), up to $700 for what truly is a 5 minute task for a $15 part replacement. Sorry guys there is some ethical responsibility you have to present your customer with ALL options. If I wasn't aware I could have just been raked over the coals, will never call this company again. read more

Every time I've called to make an appointment, they've come out that same day. Tom and Chris have hydrojetted our drain twice now. They are super nice and clearly know what they're doing! read more

"A hidden Gem, Top notch workers. Fixed the problem quickly and professionally. Reasonably priced. Highly recommend this company... Anthony and Steven came to save the day they got here on time ready to work, I had backed up waste coming into my tub, they didn't care about a messy job. They fixed the issue and cleaned up in less than 1hr. Once again, Economy came to save the day! I can't forget about the Receptionist April she is awesome, I she kept me calm and had them out the next day. I already recommended this company to all my friends and family if you want a honest, hardworking company and tired of shopping around give Economy a ring and let them clear your drain. :D read more

As a semi new homeowner I was dreading the day I have to get plumbing work done but these guys made it SO much easier. Somehow, just my luck, BOTH sinks' pipes broke in the same week and I needed to get the P Pipe replaces ASAP. After getting ghosted (story of my life) by another company, Travas and Jay came to my rescue, at 7pm on a Saturday night nonetheless (we figured since it wasn't the biggest job the other guy lost interest).I was hesitant in calling Evonomy because it looked like they only had one review BUT when I opened the 'hidden' reviews they were great, I think yelp hides them bc people didn't pick stars and just wrote their thoughts. I appreciated that the economy guys treated my issue with the same seriousness as they would something larger. They were very knowledgeable and helpful and made me feel at ease about the whole thing. When the problem was a little worse than expected Jay didn't flinch and ran to Home Depot to get more parts, was back within the hour and finished the job. A few days later I thought there was a crack in the pipe that was installed and they came back no questions asked and double checked everything. I have already given friends their contact info and will keep their number handy just in case anything else pops up. I got quotes from 5-6 companies and these guys provided the best quote. For your sanity just call these guys first and go with it! read more

Our main sewer was clogged leaving us unable to use the toilets, shower, sinks, etc. I fruitlessly called plumbers we'd used in the past; no one even bothered to return calls or follow-up. I lucked into finding Economy Drain Cleaning & Plumbing. They answer the phone promptly, set up a time to visit your house, text confirmation and show up on time! They worked thoughtfully and relentlessly for several days to fix our complex problem. Their persistence saved us a lot of money: we *did not* have dig up the yard. The owner and the staff were professional, kind and thorough. My husband is nearly deaf (I wasn't home) and the plumber took the time to make sure my husband 'heard' about the problem & solution. Their fees are fair and likely lower than anyone else. Their work is excellent , I can't praise them enough. I'm happy that I now have a reliable plumber to call when I need help. read more

I am so happy with the service provided. I noticed water on my living room ceiling where my bathroom is. Travis picked up immediately on a Sunday and had someone here within a few hours. Samuel quickly assessed the issue and put my mind at ease. As soon as the replacement faucet delivers this week, I'm calling them to install it. No hesitation. read more

Highly recommended. We had a bad clog in an outdoor sewage/storm drain (old house in downtown Philly) and it backed up and overflowed. I called them at 9:00 and Manuel was here within an hour. He was persistent and professional and the clog put up quite a fight, but he got the job done in less then two hours. Manuel kept me apprised of progress along the way. Very happy with their work. read more

Came our same to day to deal with a basement flood situation. Guy they sent out was polite, quick to diagnose the problem, and honest.

From calling April to having Anthony and Steve come fix our shut-off valve it was until an hour (unheard of scheduling in 2021 Philly!!!). Great professional service, would highly recommend them for any plumbing issues you have! read more

Alan and Jack were professional, fast and courteous, fixing a leak behind a wall and installing a new toilet and kitchen faucet. Thank you.

I called on a Sunday evening and they were there two hours later. The price was very reasonable.

these guys were punctual, and straightened out my issues pretty quickly. Very personable and chatty as well.

Had issue with main drain around midnight, was able to get someone out the next morning. Luckily it was solved right away with a snake. Main reason for the positive review was the responsiveness. Left a message on their landline within minutes got a text asking for my address and to explain the issue a little more. read more

Economy Drain Cleaning & Plumbing came out twice to help us with a leak. They came out quickly and were able to locate and fix the leak. Very nice and communicative. We will definitely use them in the future for any plumbing issues. read more

I needed a new toilet installed after moving in to my place, and these guys were quick, professional, and helpful. Even with a brief scheduling mix-up, they were attentive and helped keep the job on track. Will save their number for future needs. read more

Won't be calling them again. The work they do is good but the prices are insane! Went I called and made the appointment. I told them what was wrong and what needed to be done. They said $185 for snaking and $350 for hydrojetting. When the work was done, I was charged $450... on top of that the tech said I can use a credit card for the payment and with taxes it was $463.50. He never said there was a 3% charge ($13.50) for using a credit card. I told him that I can pay by check to and I would have if I knew there was a charge for that!! These guys are a scam... make sure you confirm and reconfirm the payment before an work is done. Also, these guys don't have the proper tools... they had to go to home depot to get a snake... shouldn't a licensed plumbing company have a snake in their truck? Never using them again!!! Replying: This is residential not commercial! It's a 1st floor of a duplex. So $265 for removing a toilet and putting it back... WOW!!! read more

If you need a plumber, this is the company to call! I can't recommend them enough. After so many other companies charged service fees and failed to figure out the issue, this company took the initiative and thoroughly evaluated the issue and resolved the problem. I'm beyond grateful to have found them. read more

Travis is awesome, professional, dedicated and 247! I had an emergency leak situation Travis responded immediately and came out to help me over the weekend I really appreciate his time and super friendly service. I would highly recommend economy drain cleaning and plumbing service. Give them a call! read more

I had a clogged toilet on a Sunday morning! I could not do my Sunday morning routine until my toilet was unclogged. Travas came out in a timely manner and unclogged my toilet in less than 30 seconds! He was friendly and professional. He even gave me a $25.00 discount for being a first time customer. Another company on Yelp wanted to charge me $985.00!! I recommend Economy Drain for your plumbing needs. read more

We woke up to water in basement and they had Anthony out to visit us within a few hours. He took the time to show us exactly what was wrong (cracked drain) and how he planned to fix it. When he was here, he made sure we understood everything he was doing and got the drain repaired in a morning. He and Steven were very conscious about COVID. They also did a wonderful job cleaning up. We will use them again for any future issues and we recommend them. read more

Lovely guys. They came and solved my problem immediately and didn't even charge me. Highly recommend.

I wish there were more companies like Economy. We had a blocked 2" sink drain and had tried in vain to clear ourselves with a snake and drain bladder. We originally called TLC to come out and they quoted $700 just for a snake. Shocked by the price, found Economy, who was willing to come over to the other side of the city next day! They snaked the line and unfortunately, could not clear. The owner, Travis, came over the next day to discuss possibly rerouting the drain line, since repairing existing would mean tearing up foundation. He was very transparent and honest, even suggesting that we have the line jetted first before committing to an expense replacement. That jet team came out the following Monday and it worked! Pricing was very fair, even the original snaking cost was rolled into the jet cost. Every person we dealt with, from the call center, to the owner, to the guys on-site, were extremely professional. Will be using Economy for all of my plumbing needs, from now on. read more

Travis was quick and friendly and unclogged our patio drain in minutes! He came out within 1.5hrs of initial phone call on a Saturday. Thanks Travis and Economy Drain!! read more

Highly recommend! We had a big plumbing issue where we couldn't use any of our toilets in our house. So we called these guys and they had really fair prices. They had good communication throughout and finished the job well. They know what they're doing. Loved working with these guys. All really down to earth and easy to work with. We had them come out for another job to jet our pipes. That works much better than having someone snake the pipes. Would definitely work with them again in the future read more