Our furniture was supposed to be delivered on Saturday Jan 5. The store did not contact me about a delivery time. I did call the Memphis store to confirm that my furniture would be delivered. The very rude receptionist flat out said "I can't help you, you have to go online." So I went online, the stated delivery time was between noon and 3pm. We waited and waited and waited. After 3pm the status changed to "on its way." Still no phone call or contact from the company. At 8pm, the delivery tracked still stated that it was "on the way." They never showed, I never got a phone call or any other form of communication from Royal furniture. The people in the store refuse to answer the phone, AND their voicemail is constantly full. ROYAL Furniture has my money and has not yet delivered my furniture. If you value your time, buy furniture elsewhere. Do not waste your time here. Update: I spoke with the office. After being on hold for over 20 Minutes, they couldn't find my paperwork. Thankfully, I had my copy. I gave them the information needed. Then they changed their excuse to "we attempted to call you but you didn't respond to confirm the appointment." I have the call records for both mine and my husbands phones. They are both in excellent working order and we DO have our incoming/outgoing call logs. We were not contacted. The delivery staff is fibbing the notes on their work orders. So now you are closed until Tuesday and I can't get my order delivered until next week. I will continue to post updates until Royal Furniture makes good on the delivery for which we have paid in full. read more

I had an awesome experience. I found the exact bedroom set I saw online with Overstock for $500 less plus I got a nice mattress. Dedrick was knowledgeable and professional. I didn't feel pressure when I entered I was able to look without a sales representative following me. I highly recommend coming here before you make your final decision. Ask for Dedrick and I'm certain you'll have the same stellar furniture shopping experience. read more

My wife and I bought over $3000 worth of furniture from Royal in early November of 2014. Today is January 11, 2015, and we still haven't received everything. When we went to the store, we found what we were looking for. We were never approached by a salesperson - I had to go find one. The salesman we ended up working with was friendly enough, and was good at his job. We're not displeased with the furniture or with the salesman's job, once we were finally able to get some help. The bulk of the furniture was delivered 10 days after the purchase. I wanted it sooner, but it's the date we were given. Royal charges in excess of $100 for delivery, and they deliver it when THEY get ready. I wasn't given a time or even a time frame on when the delivery would be made. Not even morning or afternoon. I was just told they would be at my home on a certain date. My wife and I both work full-time, so my wife had to take off work to take delivery of our furniture. Two pieces were backordered. I had to call the store repeatedly over the span of nearly two months before someone finally told me the pieces would arrive at the warehouse the first week of December. I had to call again after Christmas to ask where my furniture was. Finally, I was told they would be delivered on Friday, January 9. Again, my wife and I were working. Again, I was not given a time, time frame, or part of the day to expect delivery. My father said he would be home that day and, since he lives a couple of miles from my house, he said he would meet the delivery people. I received an automated telephone call at 2:33 PM, which said my delivery would arrive in 10 minutes. Ten minutes! How can anyone reasonably expect someone who has to work for a living to wait around all day for a delivery, only to be given ten minutes' notice? I called my dad told him the delivery was on the way. He left and went to my house. I called him about 30 minutes later and asked him if the furniture had made it. He said he was still waiting, so I called the warehouse. The lady I spoke with said she had a call out to the delivery driver and that he would call me. About 20 minutes later, she called back and said that they were at my house, no one was there, and they left. She then asked me what days I was off work and she would reschedule the delivery for one of those days. I, like most working class people, am off on Saturday and Sunday. She told me the earliest she could have my furniture delivered was next Saturday. I found a card in my mailbox which said that the delivery truck was at my house from 2:35 till 2:40. This, after receiving a call at 2:33 stating my delivery would arrive in 10 minutes, is totally, completely, utterly unacceptable. I called the store manager and explained to him everything that had happened since my wife and I bought and paid for the furniture over two months ago. To his credit, the manager was sympathetic and told me that while he had no control over what happened at the warehouse, he had complete control over what happened at his store. He told me he would refund, in full, the delivery charge for my order. He also asked that when my furniture did arrive to call the store and request to speak to him personally so he would know I had received everything. The selection at this store is decent. The treatment you get from the staff is hit-or-miss. The warehouse and delivery system is terrible. I'll save myself the headaches and do business elsewhere next time. read more

If you read all these reviews, you likely won't be shopping at Royal. If you luck out and get the right furniture that's undamaged, then you may have a pleasant shopping experience. However, if you have to deal with corporate...good luck! This company does not care about their customers and does not follow up. We initially received the wrong piece of furniture. About a month later, the correct loveseat was delivered, but it was damaged and had a cut in the back. We were told we would get a replacement once one was in stock. That was 20 months ago. We are still waiting and still struggling with corporate. After my husband finally drove to the office, we did finally get an email response (to an email I sent over a month earlier) and they informed me that they were ordering a repair piece and would not be refunding or replacing our loveseat WHICH THEY TOLD US THEY WOULD REPLACE. We've been waiting 20 months for a replacement loveseat not a repair. I can not count the number of phone calls that have been made the past couple of years with no response. Reading these reviews, I realize we are not alone. If you are another frustrated Royal customer, I empathize with you! read more

Went with a friend to check out a bed for a 2nd bedroom. We showed up the hour before close and were completely ignored by all employees as we walked throughout the store. They employees had popped popcorn and were all clustered in the "office" area but we couldn't get any service. Not acceptible and we won't be back! read more

Terrible experience!! We purchased furniture here in late 2018. When the set arrived IT WAS REFURBISHED!! There were scratches and nicks and even a cut that was very obviously "repaired" and not even a good repair. It was horrible. So they took it back and we ordered a different set. That set arrived in new condition and at first we were pleased, but this furniture has not worn well AT ALL. We are just a three person family, and not home very much! It is sagging, the cushions have flattened, and we paid for a protection plan that was supposed to cover everything from scratches, tears, and STAINS! Well the furniture suddenly faded/stained in a matter of days, I think from something we had on our clothing, not only did the protection plan deny that, they denied everything. Then when I contacted Royal I was very rudely disconnected by their "customer service manager" and basically called a liar on the stain. Unprofessional staff, bad protection plan, and cheaply made furniture. Go somewhere else!!!! Had I only researched their BBB complaints before going shopping. 1 star rating there and most everywhere else. I'm not surprised. read more