Manager was clearly overwhelmed and understaffed but never made me feel like I was an issue and…read morewent far beyond his duty to take care of me. I had called into the front desk in the morning, and the woman who answered had told me that she had an emergency and had to leave. The manager whom I spoke too the previous day when I saw him outside, taking pictures doing the marketing for the hotel, had come in early to let her take care of her fiancé. Truly. Just about everything there he even cleaned up a coffee stain in my room for me.

Manager was very accommodating on short notice. We had to switch local hotels due to an all-day…read morepower outage at our original hotel. Room was very clean and nightly rate was very reasonable. Complimentary breakfast as well.

We have enjoyed quite a few getaways via Wyndham properties and this was a great stay! Although it…read moreneeds a nice upgrade, it provided everything we needed. The staff went above and beyond, and left us pleasantly surprised and pleased. Even the small touches as the St. Patrick's Day decorations made this place feel like home. The complementary breakfast was great. The hotel was clean. All Wyndham hotels are environmentally friendly yet accommodated to whatever we needed. Most patrons may not enjoy the lack of elevators; however, there are only two floors with minimal stairs. The rooms were quiet and the bed was comfortable. There are so many shops and restaurants within miles of this location. Perfect for laying your head during a New York winter. I would highly recommend staying at this location if you are in Victor, New York.

Clean-yes. Friendly staff-yes. Decent breakfast-yes. Showing its age-yes. Everything was clean…read morebut worn. Carpet showed lots of wear and the bed sagged in the middle. Over all it was quiet so that was good. But the rooms need an overhaul. Rooms have basic cable. My room had a fridge but no coffee maker. Overall it was fine but I will try another hotel next time I'm in town.

Tiffany and Zion truly elevated our stay--they're the kind of staff who make you feel genuinely…read morecared for, not just checked in. It's clear they understand how much great service matters. Brendan (and the rest of the guys) in valet deserve a mention as well--professional, friendly, and consistently helpful. The location is a big reason this is my go-to downtown spot. It's not right on the highway, which keeps things quieter, but you can get anywhere quickly thanks to its easy access to major roads and walkable surroundings. Parking is valet-only at $40 per night. While there are nearby self-park options (not operated by the hotel) the convenience of valet here makes it worth it. As expected with Homewood Suites, the rooms are spacious and thoughtfully equipped. I stayed in a corner suite, and it was impressively large, with tons of windows showcasing city views and western sunsets. The bathroom was a bit on the smaller side but perfectly functional. The bed was comfortable, climate control worked well, and having a ceiling fan in the bedroom was a nice bonus. The living area had plenty of seating, along with a dining table and a full kitchen with a full-size fridge. Soundproofing was solid overall--I'm a light sleeper and had minimal issues with city noise. We did hear some heavy footsteps and door slamming from guests above a few nights, but the hotel addressed it. The hotel also offers a complimentary shuttle within a mile radius--something I didn't use this time but would consider on a future visit. Breakfast was a highlight, with options like burrito and waffle stations. The chia pudding was especially great--and a nice vegan option. Overall, this hotel checks all the boxes for me: affordable, spacious, well-located, and staffed by people who truly make a difference. I'll definitely be back.

Room was ready prior to usual check in time, clean, well stocked with linens and had plenty of…read morespace to spread out and relax. Looks like this hotell went through updating everything in the last few years. Every member of the staff we interacted with was friendly. The complimentary breakfast in the morning had many different selections including cereal, eggs, hash browns, a waffle station, bagels, scones, and even the fixings to make your own breakfast burritos. This hotel is a little hard to find as the road it is on looks more like a driveway, I only mention this to help others find it.

Booked here through Priceline so was probably a good deal cheaper than what I would have paid for…read moreit had I gone directly through Holiday Inn. My only complaint is that they put us in a smoking room, thus the one star loss on them. Lucky for them I quit smoking fairly recently so it wasn't a make or break deal for me getting that room. Other than that it was very clean, bed was one of the most comfortable I've had in a hotel, and breakfast was included with the room.

We stayed at the Holiday Inn Express in Victor, NY while traveling through to Ohio and chose it as…read morea convenient overnight stop. Check-in was quick and easy, and there was plenty of parking available, which made arriving after a long drive stress-free. Unfortunately, things went downhill once we got to our room. When we opened the bathroom door, we found dirt in the corner along with what appeared to be droppings. Even more concerning, the bathroom trash had not been emptied from the previous guest, and there was a package of testosterone gel left behind. This immediately raised concerns about the cleanliness of the room and whether it had been properly serviced before our arrival. The rest of the room was acceptable but fairly ordinary. Nothing stood out as particularly good or bad--until it was time to sleep. The air conditioning unit made noise throughout the entire night, making it difficult to get a good night's rest. Thankfully, we were only staying for one night. Breakfast the next morning was okay, but it didn't compare to the breakfast buffet offerings at Hyatt Place. Vegetarian-friendly options were also fairly limited. At checkout, we showed the front desk associate photos of the bathroom conditions and a video of the noisy AC unit. While he was polite, he told us he couldn't do anything and suggested that we call back later to speak with the manager. In my opinion, it would have been better customer service to have the manager contact us directly rather than requiring us to initiate another call. The bright spot in this experience was the manager, who was very professional and understanding when we did speak with him. He ultimately refunded half the cost of our stay, which we appreciated and felt was a fair resolution. Overall, while the staff handled the situation appropriately once it reached management, the cleanliness and maintenance issues should never have occurred in the first place. Because of this experience, I would likely choose a different hotel the next time I'm passing through the area.

If ever there is a lesson in "you get what you pay for", this is it. If you enjoy the comforts of…read moreyour grandmothers basement - with the dated and worn decor, and the wafting scents of mildew and sorrow - then this hotel is perfect for you. The room has a bed, a TV and a table. The decor has that effortless charm of donated Goodwill furniture and a splash of "we literally gave zero effort" chic. The bathroom reminds me of a time 10 years ago when I bought a remodel how-to book from Home Depot and decided it would be a great idea if I attempted to tile my bathroom. The shower experience can only be described as "psychotic" and "bipolar". The free breakfast is held in what feels like the locker room of a YMCA, complete with mismatching plastic patio furniture and durable turf carpet. The "food" consisted of stale mini muffins, bagels, sour waffles and coffee presumably retrieved from a gas station in the 1970s. The grounds are spacious and meticulously kept to maintain a wild and natural look. The buildings themselves are nestled on top of a few hills overlooking fields of tall grass; which is easily the highlight of the compound. But on the plus side, if you've ever wondered what it might be like to live in North Korea, then this has to be the closest replication in North America. If I came here expecting something more like a summer camp cabin, I would have had a better perspective, so keep that in mind when you read other reviews that inexplicably find this establishment worthy of anything over 2 stars.

This hotel is lovely. It reminds me of summer camp. Everyone is friendly and it is surrounded by…read morebeautiful trees. I have seen multiple deer, birds and even a cute little red fox on the grounds. The pool is amazing with spectacular views. The breakfast can't be beat for the price you are paying for the clean rooms and atmosphere. I wish all hotels could be like this! Not your typical Travelodge.

This place is a dump. We were supposed to have a wedding here last October. Had to cancel because…read morethere was no wedding coordinator as promised, the owner turned the hotel into section 8 housng without our knowledge so we had no place for our guests to stay. Feel found this out by our guests being unable to book a room. No answer. On the phone. no communication. The owner promised a refund and then ghosted us. The owner and the place are disgusting. The owner is very unprofessional and unethical as l deserves a minus 10 review!!!

The place is kind of beat up... but they have a nice bar/restaurant. If you're looking for a really…read morenice place to stay - don't come here. But if you're looking for a place to sleep just to sleep and leave, you can definitely get a room under $100.

Heading north toward Rochester, pulled over to take a break. This is a very small travel center…read more It is very clean. They have both regular, and handicapped accessible restrooms. Gas prices are reasonable for the Thruway, there is a Travel store, that has things such as snacks, drinks, sundries, , etc. There was also a "taste NY" store, with souvenirs, and New York State products. The reason I'm taking off a star, is there are only two places to get something to eat. There is a Popeyes chicken, but it is not open in the morning. The only other business is a Dunkin' Donuts.. They have food, donuts, coffee, etc., but that's your only choice when Popeyes is closed Overall, it's a good travel plaza.

FIRST Who designed these rest areas? Have you never traveled the Thruway before? Only 6 small…read moreround inside tables. There is an outside seating area with no shade. It looks like there is supposed to be a covering ..but there is not. Seats are to hot o sit on, and today it is only 80 degrees. Two food choices, Popeyes and Duncan Donuts. C'mon??!!! Someone got paid to design this? Do not stop here this summer unless you eat in your car as we did. $32.00 for 2 meals. No extras

My group and I had a very positive experience. The Keuka Lake property was absolutely gorgeous…read more Fully furnished, clean, and we had an amazing time. Loved the tiki bar, back deck, and hot tub. We blew a fuse and somebody came and fixed it right away. I would absolutely rent again, and recommend to others. We made memories in a beautiful spot! Wonderful house

House was beautiful, but it was bug infested. They turned…read moreour water off, pretending that it was a plumbing issue when they just didn't want us using the outside water the people who run this place are absolutely pathetic, and I'm pretty sure that whoever actually owns the house would be very very disgruntled if they found out the way it was getting handled. This property management company is trash.