This is what I sent to Keller Williams national headquarters office…read more I bought a home listed by your company 1103 10th st port Huron MI 48060. The agent Alex Klott pushed the closing back by not being ready by 5 days because the seller wanted more than the 13 days we agreed on. Alex never showed up give us the keys after 13 days. The place was left in secured an a mess with many things left in the house, bedrooms, clothes, furniture, food in refrigerator, yard a mess 8 tires left, lawnmower, garbage like you wouldn't believe. Alex wouldn't even answer his phone. The Broker Phil Grosso didn't do any better and never did anything to remedy this huge problem. Please contact me and I will send you some pictures of this absolute MESS!! I can't believe that this is considered common practice by the Fort Gratiot Mi KW. I will surely be letting everyone I know what a predicament I was left with by your agent and Broker

We are happy to report that we closed on our home on March 10th. Jim was with us at the close and…read morecame over with the signs, was gracious with a gift card to Home Depot to help with paint costs, and even stayed around as we dedicated the place to our Lord. I felt comfortable with Jim throughout this process and feel he put our needs first. I would highly recommend Jim Pemberton as an agent. And want to also give another shout out to the support staff at Keller Williams and to Donna, who was the agent that provided training at our first time home buyer class and was kind enough to encourage us on purchasing tips even though we were assigned Jim before we met her. You can tell both of them work well together. My wife and I are very happy with our home and would definitely seek Jim out again should we ever come in the market again for a home (which may be tough considering he got it right the first time). I hope for many blessings for Jim in the future as he deserves them for his stellar service, and to the team at Keller Williams.