They picked our oriental rug up. Took it for cleaning and returned it looking like new. The colors are brighter than I remember. Great job.

I am writing this for my parents, who are not the type to write a review, and especially not an unfavorable one, but this company's business practices bothered me so much it warrants a review. Very similar to many other negative reviewers here, a rug was picked up from their home and a quote to repair and clean it was given. The handwriting was very sloppy, so it was difficulty to decipher what the different service charges represented. The total bill was very steep (maybe not for this service?), so my parents told the owner to just wash it and not repair it. When the rug was returned it had been repaired and washed, regardless of what was agreed upon. The owner said "he couldn't see this rug not get repaired", so he did it anyway and then gave a "discount" from the original total price. He even said that they didn't haavvvvve to pay it, but my parents are good honest people and thought he should be paid now that the work had been done, even though they knew they were being duped. I'm only giving two stars here because the rug appears to be cleaned well, otherwise I would have left one star. I can't speak for the repairs, because I can't see what was done (other than a leather strip around the edges, which I don't think it needed), but 2k to clean/repair one rug?! read more

I found this business when I was looking to clean my oriental rugs. Over the last few months Mat came to my house to pick up my rugs, took all my rugs to his shop. Each rug was washed, repaired and the result is AMAZING! My rugs came back in a better shape than before. I felt that Mat really cared and appreciated my orientalist rugs. All the rugs were personally brought back to my house and I couldn't be happier. If I could I would give them 10/5 ! I highly recommend this business and next time I need any service for my rugs I will surly use them again! read more

Royal Oriental Rugs - Rugs Near Me - Tampa, Florida

Matt (or whatever his real name is) is a scoundrel and the most dishonest businessperson with whom I have dealt. A long story which I'll make short, but happy to supply details if requested. Over the phone during my initial contact to find out the approximate cost to clean the rugs, I asked him to give me an estimate to clean the rugs. He said he couldn't until he saw them. Matt's employees picked up 3 of our oriental rugs on 3/15/2025 at our home in Englewood, FL. Several days later, Matt sent an Invoice dated 3/11/2025 which had a total to wash the 3 rugs of $2,440. My wife texted him to return the rugs immediately. Next--over the following 3 weeks Matt continually harassed us. First, he lowered the price after we told him to return the rugs. Then I offered him $700 to clean one of the rugs and return them us. He didn't accept that offer, and I withdrew it and demanded that he return the rugs immediately. Next--the rugs apparently got washed allegedly without his knowledge. He was in Spain on vacation and his employees allegedly took it upon themselves to wash the rugs without our permission. The status never changed from "return the rugs." Several phone calls occurred during which he swore at me, demeaned me, refused to return the rugs without getting paid. He eventually calmed down on our 4th phone call (he hung up on me 3x). He said he wanted to look at the rugs since he had seen them. I told him I saw no point in that, but to go ahead and look and then let me know when he was going to return the rugs. Later that day, last Friday, 3/28/2025, he sent me a text with a reduced price of $1,160. I told him it was his problem that the rugs were washed without our authority--I suspect he told his employees to wash them with the intention of holding the rugs hostage until we agreed to pay for the cleaning. I offered him $500, which I would pay when the rugs were delivered and put back in place. As usual, he replied by diverting the conversation to demand payment for all the money he alleges to be losing--and now adding that his van was being repaired, and he didn't know when it would be back in service. I'm off to court. Avoid this creep like Covid-19! read more

Very nice people, but they picked up 2 rugs in September 2024 after the hurricane , I gave them $150 deposit and they didn't tell me the cost, then until March 2025 after all was done! Cost was wayyyy higher than expected. I am still negotiating since this was not fair to NOT advise me of the cost. I will let you know how this ends up read more

RUN from this business, Over sell BS to get your money. Found this business online to clean our oriental rug. It had been in storage 3 years. Mat promised and sold, sold, sold and sold me on he could make it look vibrant and brand new. BS, claimed pet urine in the rug, we do not and never have had pets, nor were any pets in the AC Storage facility. Said the rug was beautiful and he could sell it for $5000.00 in his store, if I wanted to sell. Had same rug cleaned by Sweeney 4 years ago for $200.00, Matt quoted $500.00 and said he would be worth it as it would be vibrant and look brand new. The reason he delivered it back after two months at 9:00 pm so we wouldn't see it in the daylight. Looks like crap and not vibrant at all. I paid, told him carpet looked wet. He told me to take it outside to dry. It will look great. Another Lie!!! - The service he provides is only premium lip service, not premium oriental rug cleaning service. I hate being lied to, said driver claimed on pick up urine stunk up his van. He had a dozen other carpets in the van. They stunk when he opened the door. Mine did not stink, no pets near it ever. I feel ripped off as this was an excuse to charge more. Obligated to tell friends, family, businesses, neighbors and the whole west coast of Florida. Beware, Mat will sell you and keep talking over you to sell you on how great they are. Maybe others had a positive experience. I did not and will never recommend this company to anyone, RUN AWAY the moment he starts overpromising and way below par delivering. I'd give negative 10 stars if possible. Hate being sold and sold, then lied to. All for the almighty buck, say anything and lie like hell when confronted with the truth. His words are full of pet urine... read more

This business will rip you off. They quote a high price for cleaning your rugs. When they deliver after servicing., they add on charges that were not agreed upon and tell you to pay up or they will hold your rugs hostage. Don't do business with them! read more

They were recommended by Arhaus to remove a coffee stain off a rug that was 3 weeks old. They had the carpet for over 3 weeks and when it was returned it was unusable. On the half of the rug that was cleaned, the fibers of the rug had fused together to form what feels like hundreds of needles. When I contacted them they wouldn't acknowledge what I was talking about. But finally they did and told me that it was because it was a cheap carpet (it cost over $3,000).... and they knew it would be a problem. They told me that I should use a hair crème rinse/water solution and scrub it in. when I insisted they send someone to do it, they finally agreed after much argument. The individual they sent spent 45 minutes hand scrubbing the rug and when he was done there was no improvement. He said I would have to do it 3 or 4 more time but it would never be right. After he left he texted me and said his boss told him I was to pay him for his time. As of now, the rug is ruined. I would never do business with this company again. read more

Extremely disappointed and feel taken advantage.Terrible experience! Buyer beware! I called Matt at Royal Oriental Rug, he came to our home for one of our oriental rugs that needed cleaning. He was very pleasant and appeared to be quite knowledgeable. We were totally taken advantage of by him. When Matt saw our beautiful oriental carpets (6 of them) he assured us he would be able to sell them after they were cleaned by his company. He promised to post them on his website for sale and they would sell quickly. Especially, since they are no longer made with the quality of our carpets. Though expensive to clean, he again assured the carpets would sell for 2 -3 times or more than couple thousand dollar cost of cleaning the 6 rugs. I never could find them posted on his website. That was over a year ago! He hasn't sold one! One of the carpets wasn't cleaned properly and has fraying where fringe was removed. I took the carpets to Royal Oriental and met with Matt. We were unable to come to an equitable solution. Totally disappointed and angry. As I stated in the beginning, BUYER BEWARE! I am still waiting for him to remedy the falsehoods he promised. read more

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I had five oriental rugs that needed cleaning. Four roughly 5x7 and one 8x12. Matt came out to my house to look at them and pick them up. He recommended edging one with leather to keep it flat and noted a few repairs needed on others. He returned them couple of weeks later and very pleased with the results. The colors are more vibrant and the pile is soft. Service was great and the results are awesome! read more

Go somewhere else. ANYWHERE else. Had them clean my rugs. Expensive, and work was not done. Then got charged thousands for repairs I never approved. Said he had a buyer for one of the rugs that would (amazingly) cover the cost of all the repairs. Has yet to come through with said buyer after several calls over months, "they're out of the country". Really? For MONTHS? Don't walk away. RUN. What happened to us sounds exactly like what happened to another customer. Came out and picked up our rugs, gave us a quote for cleaning... And then dropped off the Earth. No calls, no emails, no updates on the work. When I finally reached him several months later, the work still wasn't done, even though he said it was on the phone. Then he proceeded to write ups quoter for repairs, which I specifically stated I did not want done. Should have left with them at that time. Months later (again), still no calls or updates. When I go there to pick them up, he did the rappers anyway, and I had thousands in additional charges as a result of UNAPPROVED repairs. Note my comment above about "having a buyer", but then being unable to produce said buyer when requested to complete a sale. DO NOT get work done here. read more

I'd leave zero stars if I could. He came out to volusia county and picked up our rugs in April. I called and called and called and now in December I had to drive out to Tampa to pick up the rugs only to find out there were additional charges of $1500 that were never discussed or authorized by me. Which is why I suspect he refused to deliver the rugs back home and he never called or discussed the additional charges. He held our family heirlooms hostage and refused to release them to us unless the payments were made that we never agreed to and had no idea about until we drove 5 hours round trip. Extremely rude and unprofessional and refused to adhere to quotes that he himself gave. When he offered us "$15000 in a check today" for the rugs when we were there and we agreed, he immediately withdrew the offer, stating he needed to discuss with his partner in New York, and that it wasn't a deal that would happen today. Hes sneaky and conniving. Buyer beware for sure read more

I have two 100% silk handmade rugs from Iran. I was so nervous about some stains and for them to be cleaned. Matt the owner was very professional and kind. He worked out the stains and was also able to translate some of the poems written on the rugs! What an amazing experience. Will never go anywhere else. read more

I am extremely satisfied with the services I received on our wool rug and the new one we purchased at the store! Mr. Maj goes over and beyond for his clients! Our wool rug was in desperate need of cleaning and conditioning. It's now beautiful, vibrant, and super soft! And our new rug fits our home perfectly. You will not be disappointed! Go visit his showroom! read more

Royal Oriental Rugs - Rugs Near Me - Tampa, Florida

stay away from this company they are pushing service and over charge you and yes me too they charge me for repairs a lot of money which i never approved .RUN away from this people read more

They did an amazing job on 12 rugs. Hand washed and cleaned removing dog hair and some minor stains. They also fix a few small tears. A+ job, very nice people too. I recommend their service PLUS free estimate and a great deal on pads. Hand washed is the reason I chose them. !! This was a great experience. My Rugs have never looked better!!!. KH read more

Go somewhere else. ANYWHERE else. Had them clean my rugs. Expensive, and not done. Then got charged thousands for repairs I never approved. Said he had a buyer for one of the rugs that would (amazingly) cover the cost of all the repairs. Has yet to come through with said buyer. Don't walk away. RUN. read more

I asked Royal Oriental Rugs to give an estimate for cleaning three hand knotted wool rugs. The owner, Matt Falli, came to our house and in one stop evaluated the carpets, explained his process, gave us a fair estimate, and toted off three rugs for cleaning. Part of our decision was based on believing Royal's process to be superior to the franchise people with their machines and chemicals. Fast forward a few days and Matt delivers three fabulous looking carpets and with the help of his assistant, places them where we wanted them, including moving furniture. A nice guy doing great work, I strongly recommend. read more

Matt and Rocky were very knowledgeable and professional in handling six oriental rugs ranging from 3' x 4' to 9' x 10'. One rug was over 80 years old and they did a marvelous job cleaning, repairing the fringe and making sure that I was pleased with the result. My signature Bokharas look fantastic. I highly recommend their services. read more