United made it right! Thank you taking time to respond and address my concerns. United was help me…read moreunderstand the situation and bring peace.

My second-floor hot water heater decided to malfunction when I was on a cruise. I live in a…read moretownhouse/villa condo community. My next-door neighbor, (fortunately), spotted water running from my front door. To make a long story short, my condo manager recommended United Restoration; they used them before and were well pleased. From what I understand, United Restoration came out almost immediately and started the mitigation process. I arrived to see my home 2 days later. I cried when I saw it but according to my neighbors it looked good compared to what it was. United Restoration packed up my stuff efficiently and I easily found what I needed. They dried out the house very quickly - still in the drying process - and because they got there so quickly it appears there will be no mold problems. They are still in the drying/packing process. I met with Joe Pino, the Manager and estimator, the next business day. He explained clearly the damages and what will be needed; he is dealing with the Insurance company as well. They are a full-service company, so I won't be worrying about contractors, etc. They also are dealing with the insurance company. I cannot tell you how pleased and greatful for the work they are doing.

From the office to the finished job we were happy with their service. Professional and thorough…read more Ocean Pine Md.

Austin came to my house to provide an estimate for my crawl space (I'm selling my house and the…read moreinspector reported moisture, etc. during his inspection). Austin was prompt, professional, and most of all, had INTEGRITY! He told me straight up that there was zero evidence of ground water intrusion and advised me what I needed to do to fix the problem myself if I wanted to do that (he also provided me with a written estimate should I opt to have him do the work). I can't say enough about how much I appreciate Austin and would absolutely use/recommend him should I need to have additional work done in the future.

I called Seaside Crawl Space for a quote and Nick Luzak, the owner, came out and did an inspection…read moreof our crawl space and explained the issues that he found and what could be done to resolve them. We had some significant mold on the joists under our home and during the winter months with the heat pump running our floors were ice cold. We received an estimate from Nicole Luzak, and she was our point of contact through the process. They sent a crew of five personnel, Matt-Melvin-Yorman-Zach-Mark, that worked under our home for three days. The crew cleaned all the debris and other materials from under the house, abated all the mold underneath with a cleaner and fungicide, sealed the space, insulated the space, put down a vapor barrier, and installed a dehumidifier. The crew worked diligently each day, kept their worksite clean, and communicated well with us each day regarding their progress. The crew boss, Matt, reached out to me about our Wifi for the dehumidifier and let me know that we needed to contact our internet provider to split the 5 GHz and 2.4 GHz service so that we could connect up; it was quite helpful. We received a follow up email from Nicole after the work was completed to give us the service manuals and materials relevant to the install. Great communication and high-quality service. Highly recommend. I included a before and after photo of the space.

Exceptional work on my new construction home. Transparent, timely, and flawless results from a…read moregreat crew.

Great! They were able to complete the job within a couple of days of the quote where another…read morecompany projected 3-4 weeks wait time. The workmen were efficient and clean, as well as very polite. And they beat the price of the other quote as well. The only thing I wish was done was a written quote or estimate. I didn't receive one and was a little nervous about the payment. Small company, but they worked HARD!

From the owner: We handle commercial and residential properties. We specialize is mold remediation,demolition,…read morecleaning, asbestos and lead abatement. We also offer emergency services so please call us today for your free estimate.

We had a water leak in our small hall bathroom and we called this company; they charged 4300.00 to…read moredry out a half sheet of plywood on the floor; though insurance paid i still feel this was a severe case of price gouging. We paid for the plumber and removed the vinyl flooring ourselves; all they did was dry the area out; no mold or anything like that, just about 1/2 sheet plywood that needed to be dried before we put flooring back down. They kept telling us that it needed to be drier (below 16%) and for 2 days that number didn't change, finally had to call them and have them remove their equipment. We wrote our insurance company about our disagreement, do yourself and don't call this company; they will rip you off. We also removed the drywall.

On 12 October 2022, I terminated the Restoration Group services due to their unprofessionalism,…read moreunresponsive, constant delays, and the fact that one of their workers committed theft, stealing my wedding ring set from my home. I returned to my Delaware residence the week of 10-14 October 2022, specifically because Roxanne Murray stated that the Restoration Group would have all the renovation work completed within 4 days. She stated this to my daughter the week before, when they worked for 2 of the 4 days. Therefore, they would need only 2 days to complete the work during the week of 10-14 October. My daughter advised Ms. Murray that the workers could come to work on any day Monday through Thursday (10-13 October). Roxanne subsequently informed my daughter that the workers could not come to finish up until Wednesday and Thursday (12 & 13 October), despite originally stating to my daughter that they would come on Monday and Tuesday. I was never given a time when the workers would arrive. My daughter informed me that the workers had previously arrived at approximately 8:00 am, so I opened the garage door as I was expecting them to arrive on Wednesday, 12 October. When they had not arrived by 9:30 am, I called Ms. Murray, who advised me that they were coming but did not know when or what they would be working on that day. I called back at approximately 11:15 am because they had still not showed up. At this point, Ms. Murray stated she did not know when or even if they were coming. When I informed her that I had an appointment at 3:00 pm, she stated that I had already agreed to be available all day, as if I was expected to wait until the end of the day and hope the workers showed up. At this point, I called back and informed Ms. Murray that the services were no longer needed and that I would hire someone else to finish the work. This incident is consistent with previous behaviors demonstrating their unprofessionalism and lack of reliability, such as: * Frequently did not show up when Ms. Murray said they would; * Workers lied and said nobody was home, but they failed to knock on the door (September 2022) and did not show up the next day even after Mr. Murray said they would; * Ms. Murray failed to provide itemized reports/comparison of material costs, despite my repeated requests; * I received an invoice on September 6, 2022, for $4,830 due by September 21, 2022, before they had even started any work; * Scott (Project Manager) failed to show up on several occasions, and Ms. Murray could not provide a reason for the no-shows; * Ms. Murray aggressively informed me that she did not receive several emails from me despite referencing the contents of those emails to my daughter to include my email objection, dated September 25, to pay $4830 for work not even started; * No one from the company followed up with me after I reported to them that my ring had been stolen while their crew was working in my house; and * Ms. Murray and Alexis Vickers made several false statements during a telephone conversation on September 29, 2022.

Core24 Services delivered a professional and responsible team highly committed to quality and…read morecustomer satisfaction! During the estimate, Rob Runkles explained the services the team would provide and inspired confidence. The scheduling, contract and payment process were easy. The onsite dryer and air duct cleaning team were courteous, efficient, and let us know when they ran into an unexpected challenge. I appreciated their openness to contact Rob, keep us informed and was impressed that Rob came out and then went the extra mile to fix the problem! He has the experience, and the commitment to quality and customer satisfaction that sets him head and shoulders above other service providers! I'm extremely satisfied with not only what Core24 did, but how they did it-- with great attention to detail, caring for my home as if it was their own!! Thanks Rob!!

I can't say enough good things about A&R Environmental. I contacted them in Sept 2019 when I…read morenoticed mold growing on a wall behind a piece of furniture. They arrived within 24 hours and did a thorough assessment and determined several walls, ceilings and floor tiles had a reading of 99% dampness. It was much worse than I had originally thought. They helped me trace the source of the water leak to two neighbors above me, whose HVAC had been flooding. They immediately brought in a HEPA air vacuum/scrubber to pull mold spores out of the air, and dehumidifiers to dry up the moisture. They installed a plastic barrier for mold containment and opened up the walls, removing all mold. When removing drywall, floor molding and door trim; they were very meticulous and cut neat lines that made it easier for a contractor to come in behind them and repair the damage. It took about a week for the moisture to dry up, but they came every day to document everything with photos and moisture meter readings. The technicians (Steve, Robert, Dylan) answered all of my questions and concerns, and explained things that were easy for me to understand. Because the flooding mainly affected my laundry & HVAC room, they coordinated with a 3rd party company to remove my HVAC and hot water heater so that moldy walls could be removed; and later coordinated for them to be reinstalled after my contractor did the wall repairs. They also cleaned the air ducts to ensure the mold had not spread throughout the house. They were so good at the mold remediation and water mitigation that both neighbors also affected by the flood also used their company. A&R coordinated directly with my insurance company, as well as the company of the neighbor who caused the flood and ensured me they would work with me to develop a financial plan to pay any costs that the insurance companies did not. A special thanks to Nathalie and Lauren who called and emailed me regularly with updates and assurances. A&R went beyond my expectations and not only eradicated the mold from my house, but throughout the process ensured my health and safety was their top priority. I hope I never had to use their services for mold remediation and water mitigation again, but I would not hesitate to call them again if needed.