I have to say very impressive for the surprise birthday party i just had for my wife at the royal regency hotel. Leo and Nick were great in helping me keep to my budget. gave me a great selection for a small buffet style event. gave us a nice section of the lounge and a lot of extras. everything worked like clockwork. the food was great, hot and served on time. the staff was very good. Crystal took care of us like family and set everything up and made sure all was well. everyone was happy, had fun and impressed and the price was RIGHT. nice to do just before they started their Salsa night so our party got to learn and dance to salsa music. A definite go to place for a party or get together or just enjoy some drinks, food and music. Highly recommended. read more

Save your experience and money and stay away from this place! Although hearing bad reviews about this hotel and its staff, my friends and I proceeded to give this place our business simply for the convenience of its location! I have never even "Yelped" before but after my weekend experience I can seriously say I was digusted with my experience. From the terrible staff encounters all the way to the unprofessionalism of the management...my friends and I left completely aggervated and helpless.... Good thing for the loyal bank I have that are fighting also the "4" fraudulent charges that were "somehow" charged to different memebers of our parties credit cards....this place is simply run by lowlives and hope to see them go out of business before ruining others experiences and out right trying to rob people! read more

My husband and I had our 25th wedding anniversary here, and it was incredible! The service we received from the staff was beyond what we could have imagined. They were so helpful and made sure that our event was a success. Our guests loved the food and they really enjoyed themselves. I will have to say this is by far the best venue for any special occasion. Thanks Royal Regency! read more

I'm currently staying here and it has been nothing but a terrible experience. The rooms are extremely small and difficult to move around in. I've been waiting almost an hour for hot water but not a drop, and the employees dont know what to do about it except tell me to wait. This place is a joke, I wouldn't even recommend this shit hole to a bum. read more

Stayed overnight 03/22/14 - 03/23/14. Checked in around 9pm. It has been about 2 years since we've stayed here as our experience has always been lackluster, so since then, we have been staying at the Ramada across the street, which was full; hence, our return to the Royal Regency. We decided to give it another shot after viewing their website and seeing they have upgraded to a "boutique" hotel with these lovely modern rooms and amenities. So, let's begin--check in was standard, total room price was $155 w/tax which is comparably high for this area, but nonethless, we were tired after driving for 4 hours and excited to see the changes made here. The outside and lobby of the hotel are the same--Venue lounge is on the ground floor, but seemed to be closed as the lights were out. There were 2 hotel staff people in the lobby, none of whom spoke as we walked in with all of our luggage, and took the elevator to the 2nd floor where the reception area is actually located. The ground level houses the lounge and 2 banquet rooms. The front desk woman was nice enough and she gave us a room on the 1st floor, which again is really the 2nd floor right above the lobby. We got to our room and as soon as we opened the door we were perplexed--the bathroom sink greeted us at the front door, right out in the open, while the toilet and shower were in a seperate area with a door--??? I thought this was a hotel, a BOUTIQUE hotel at that--not a motel??? As we entered the room, there was the same drab old bedding, big bulky tv, tiny remote with all of 4 buttons, and a tiny diagonal shaped closet wedged in at the end of the room. No microwave. No mini-fridge. The wide room window faced the front of the hotel and packed parking lot. That's when I went to draw the heavier curtains closed to cover the short sheer curtains for some privacy and realized the heavier curtains were only there for decoration--so we had to keep the light out on the right side of the room to ensure we could be seen. Onto the TV...nowadays you can buy a 27 inch flat screen for $150 - $200 (or less)--well, this new "boutique" hotel had a bulky 25 inch TV that was probably as heavy as our luggage, so as you can see, there have been no renovations to the regular guest rooms--it seems just the suites on the 2nd floor.; however, the lounge on the ground floor is completely renovated and swanky - complete with leather couches and a large bright bar and dance floor. Out of the 10 channels available, all but 1 was extremely fuzzy--you could barely see the images on the screen. Same as our prior visits... As we finally began to upack, we went to plug in our respective devices to charge and found there were only 4 electrical sockets in the room of which only 1 worked--and that's only after we had to prop the sole chair in the room up against it to hold the plug in. In this age of technology, that's unacceptable. The final straw came shortly after finally settling in-- roaring music and thumping consumed our room from a party just beginning on the ground floor--complete with a DJ shouting on a microphone! The music was so loud, a picture in our room fell off the wall-- this continued for the next 4 HOURS making it impossible to sleep or relax. As a courtesy to guests checking in, especially into rooms on the 1st floor, this information should have been relayed to us to give us the choice of a room on the 2nd floor or the option to NOT stay there at all! While it's understood that a great deal of money is made from these parties, what about the comfort of the guests staying at the hotel??? There is clearly no regard for that. As there were no other hotels in the area, we were stuck. We will definitely trust our instincts next time and not stay at this hotel ever again. That was truly the LAST time-- read more

this hotel sucks i stayed there and they have bed bugs and cockroaches....and the night manager chris is a very unprofessional person sleeping on the chair in the lobby when he should be working....but thats besides the point i will never stay in this hotel nor will i recommend any of my friends or any person i know to stay at the this garbage hotel they dont even deserve the star i gave them read more

One star for the appearance of the entry lobby. Elegant, tall ceiling, grand staircase. Koi pond with large fish. The rest, nope. I made a reservation to stay 2 nights while visiting an area college. The college lists a few establishments that give an additional discount if the college name is used. Better than AAA the front desk told me, although they wouldn't quote directly what the rates really were to begin with. Irregardless if that oddity I felt the hotel was already vetted and would be a good choice. The website looked classy. I read some previous negative reviews and decided that the place must have improved if the school was suggesting it. After checking in we find it's under "major renovations". We go to our room, drop our bags and head to the bathroom. No Water?! I head back to the front desk to the same clerk who says she neglected to inform us upon checking in that there would be no hot water for a couple more hours. It's Friday afternoon at 4 pm. I informed the kind and apologetic woman that there was no water of any sort. She was seemingly surprised and embarrassed. I said I couldn't believe that workmen would be coming back to work on Friday evening to hook the water back up. Surely they ought to have done it before they left if it were possible. She was truly placed In an unenviable position. I asked if I could check out with no recourse and she assured me I could. I went not back to the room and called the a Ramada across the street. An extra $10 per night but the room was not as shabby, had a coffeemaker, refrigerator and microwave. read more

Ok, so if you're wanting a good nigh't sleep, this is NOT the place. On Saturday night, there was a wedding AND a sweet 16 party going on with very loud music and a DJ. We could literally hear what the DJ was saying in our room. This went on until midnight. The next night there were 2 different parties going on....not sure what exactly, but they were louder than the ones the night before. I had called prior to our arrival to ask if there was an iron in the room. The answer was "yes", however they didn't let me know that there was no ironing board. Strange. Also, there were no blankets, just sheets. I'm someone who likes and needs a blanket. Thought maybe it was an oversight, so we called the front desk and asked for a blanket. Guess what they brought....another sheet. So I used what clothing I could to cover myself. And finally, towel service each day was hit and miss. I reserved a room for 3 but towels were only provided for 2, and when I say towels I mean 2 bath towels and 2 wash cloths, no hand towels. I'm in the process of having charges for those 2 overly loud nights returned to my credit card. I travel a lot and have stayed in a variety of places and this is by far one of the absolute worst. read more