I have been a tenant here for 25 years, and throughout this time, I have consistently experienced…read moreunfair and biased treatment from management. Despite always paying our rent on time and being respectful, responsible tenants, our concerns and requests are routinely ignored. For example, we've repeatedly asked for our carpet to be replaced due to its poor condition. Management replaced only the living room carpet, and the job was done poorly. Additionally, a mold issue in our unit was never properly addressed--rather than resolving it, they simply painted over the affected area. Meanwhile, we've seen other tenants--some with a history of late rent payments--receive new flooring and other upgrades without issue. It's hard not to notice that these tenants are treated preferentially, raising serious concerns about fairness and possible discrimination. Many long-term tenants here share similar frustrations and feel that management is dismissive and unresponsive. As a result, a number of them have chosen to move out. It's also worth questioning the validity of the positive reviews posted online, as they don't reflect the reality we've experienced. Most recently, we were informed that our assigned parking space is being taken away and given to another tenant. Just another example of how we are treated. If it wasn't for rent control we would've left a long time ago.

Nate and Sandy are the best! This is my favorite place I have resided in. Every issue sent gets…read moretaken care of immediately. All the staff are friendly and take care of the place so well. All my concerns get addressed and taken care of. Security acts fast, and well gated.

I just moved in about 2 weeks ago. At first I was a little uncertain due to the previous reviews I…read morehave read on other sites but so far my experience with Villa La Paloma has been nothing short of amazing. The management and maintenance staff are super quick and reliable. They addressed every concern I had and went above and beyond to make sure my apartment was perfect for my move in. The community is very large and seems to have mellow tenants. I haven't seen or heard of any trouble or craziness. The fitness center is huge and has lots of equipment. Large pool and jacuzzi. Overall it's a great place and was definitely the best move in deal in town. TL;DR from the looks of it when new management came in they did a huge overhaul of the whole complex and it certainly shows.

DO. NOT. LIVE. HERE…read more The worst. I lived here for 3 and a half years on the 3rd floor facing the main street. This was the LOUDEST experience I've ever had living somewhere. So much honking and sirens throughout the day and the lights from ambulances/fire trucks would fully illuminate my apartment. The first 1.5 years were great b/c Denise R. was the manager. She was always attentive, looked out for tenants, and ensured the complex was maintained. After her time ended the complex was full of domestic violence incidents (I regularly heard/saw my female neighbor being beat up by a boyfriend) and loud parties. The police were constantly somewhere in the complex. There were more accidents on the main street (Reseda Blvd) than I can count including head on collisions and t-bone collisions. There's so much gang activity, violence and tagging all around the community. From my balcony I literally saw a teen pull out a gun on the corner of Keswick & Reseda and shoot towards the Denny's at a moving vehicle. There are SO many shady characters in complex and neighborhood, tenants going through the trash cans, etc. One night around 2am an irate male tenant attempted to physically beat down the door of a woman whom he accused of parking in his parking spot and causing his car to get towed. He beat her car with his golf club and faced LITERALLY ZERO CONSEQUENCES from the office/management! Come to find out the next day, she was in her own parking spot and had nothing to do with it! It was terrifying and happened two units away from me. I know it's Northridge, but it was always so unsettling feeling just how much the building shakes. It was very unnerving during earthquakes! There were visible cracks in the wall seams of my unit that always reopened after maintenance would just come and patch them. The leasing office was always unresponsive, or very late to respond and just plain not helpful. You have to stay on them for simple requests. Security was ineffective if they even showed up at all. I once called about a loud party by my neighbor around 3am and literally caught the security making out with her when he showed up! Like you gotta be kidding me! The complex is just dirty period, the surrounding grounds are dirty. The pool is just not something you want to swim in anymore, it's just crumbling apart. The walls are beyond thin between units, you can hear neighbors conversations at all hours. Corporate is entirely unreachable. Adam has replied to an email maybe once or twice and then became completely unresponsive. Calling corporate doesn't ever connect you to a live person. There are unsafe dogs throughout the complex. My dog was viciously attacked by a German Shepherd and had to get stitches. No one from the leasing office staff showed for my pre-scheduled move out inspection, I had to call them, and the guy sounded like he had no idea despite on-going correspondence from me about my move out. Aoid this place at all costs.

Living in this apartment complex has been a great experience. We moved in a year ago (our unit is…read moreon the 5th floor) and have zero complaints. Parking is assigned to you, and is in an extremely safe area (our tandem parking spot had an EV charger too). The complex is always kept clean. Rooms are spacious. Kitchen furniture and appliances are new. If anything ever needed maintenance in our unit, the handyman will arrive either same-day or the next day. The leasing office team (Brianna & Ana) has also been wonderful, and will always try their best to accommodate to our needs. Give this place a shot if you're looking for a new home.

I have had a great experience living here. The property manager Ana has been nothing but kind and…read morefun to be around. Ana always makes sure everything is taking care of for all residents and ensures the safety of everyone. All of the holidays are celebrated and we can always count on Ana for any question we may have. The space is amazing to live in with many different amenities that I definitely love to take advantage of. The view are beautiful as well. Great neighborhood with many different places to visit nearby. Excited for the ongoing expansion of shops that might be just below us!

I recently moved in and love my new home! The move in process was quick and easy, and Keith is very…read morecommunicative and helpful in addressing any questions or concerns I had along the way. The maintenance team has also been super nice, responsive, and efficient. Overall, I've had a smooth experience.

I finally got on writing this review for Daniel from IMT maintenance I always see him around and…read moretell him I will leave him a review but today is the day!. Daniel has been to my unit several times and he always does a fantastic job I am glad he is part of the maintenance team and cares for the residents as much he does. I created a yelp just to write him this review and there will be more to come! First time using yelp and this is my first Review

Horrible roach infestation don't move here…read more They have fumigation come out and trust me, it improves nothing. Roaches still running rampant. Disgusting property.

I've lived her for almost a decade now. Noise In The common arias has always been a problem. This…read moreplace is built like a Racquetball ball court and you live In a tent sounded by screaming children. It's crazy people just let there kids run around screaming outside all day. Many of my My neighbors and myself have complained over the years to management but all they do is put out news letter they never enforce. It's pretty sad I have a child of my own and these kids are still screaming outside our Windows when I am trying to put her to sleep. It's made our lives pretty miserable to tell you the truth. Besides that the laundry room is a joke. Nothing ever works and the washers and dryers are owned by another company so management takes no responsibility for making sure they are working.

This South Seas apartment was actually filmed in the karate kid and cobra Kai series, since I…read morewatched the first movie 11 years ago and now the web series on YouTube 2 years ago. Also, I enjoyed watching the third season of cobra Kai on Netflix this year. Still, I'm now a fanboy of the karate kid, DC comics, marvel comics, Star Wars, Star Trek, Indiana Jones, Warner Bros, universal studios, Jurassic world, and celebrities.

I moved in here some years back, and when I moved in, the sink was broken, but thankfuly,…read morean old maintainence man who lives on the ground fixed it for me. He also taught me karatie, nice fellow!

From first glance may look amazing from the outside but one thing to know and I wish everyone to…read moreknow before signing up to lease in such a place. This place has a BAD RAT INFESTATION. Im not talking mice I'm talking full grown rats. They have tunneled holes through the entire building and go in and out of units as they please. Management "fixes" issue by hiring exterminators to place traps and kill at best 1-2. You can ask any person who lives there they have seen more and more everyday as if they have already nested under the building. If you have children or if you value your health in any way take your money and rent else were. Management wont do anything about these conditions, they'll just patch the issue with traps and give you the run around about how they have it under control. Lived here personally and was forced to leave because nothing changed.

I am really appreciate of Denise. She got my family into this beautiful apartment quickly. She is…read moreextremely helpful, friendly, understanding, and caring. During these hard times she was able to get us into this wonderful place in a timely manner. Vanessa was very pleasant as well. She helped me with the final paperwork, she answered all my questions in a professional caring way. These woman were so kind and helpful. My family and I thank you both from the bottom of our hearts.

I've been living here for over a year and I've had nothing but great things to say about this…read moreplace! During the first months of living here there was a few buggos that were kind of annoying not gunna lie, but that ended pretty quick. Honestly if you keep your place clean, you won't have buggos. Management has been great and extremely friendly. I have never lived in an apartment building with such friendly management. They always have a smile on and that is enough to brighten your day! As far as repairs and maintenance, it's always clean, and we've never had a problem with delays on repairs or anything of that nature. It's always taken care of in a timely manner. Hallway carpet and paint is new now which gives the building a little more modern look I suppose. They recently repainted the parking lot and looks great now! Over all, this place is great and I have love every second of my stay here. PS: don't be fooled by those reviews claiming of roaches when they clearly show CRICKETS outside.

My husband and I have been here for almost 2 years and we've had a lovely experience living here…read more Not many places are as nice as this apartment complex, and especially being on the more affordable side being in Los Angeles.... I've seen a lot of effort from the management in maintaining the buildings, and the overall atmosphere of the community. For the most part it seems like neighbors are also pretty chill. Summer time, it gets a little more on the louder side at the pool because of there being a lot of families here but I don't see that as a bad thing! That's what the pool is for, to have fun. I definitely would recommend people to move here, I feel fairly safe as well, given we are a gated community.

READ CAREFULLY BEFORE RENTING THIS PLACE!!!Another terrible experience with the manager and upper…read moremanagement regarding the extreme charges on the deposit check. It was fine to live at this premise but leaving the place was a huge headache. First of all, the management did not arrange any pre and post walk through with me as a tenant which is against the Ca law. I had to return the keys to the leasing office which is also the manager's home since no one had showed up for making the walk thru and explain the possible charges they may have. When I returned the keys the husband of the manager, he told me that his wife (manager) was not home so they will contact me to do the post walk thru which has never happened. In addition to not be able to get communicated by the manager to inform me the possible items they would excessively charge us, I was super shocked to receive the $1350 of charges for paint, bulb replacement, shampoo cleaning, etc... in the statement. When I brought the violation of tenant rights in terms of the official walk through and concerns for the extreme charges to the manager, the supervisor of the on-site manager Doron from the managing company Alon Global contacted me. I was hoping that we could get some resolution with him but it was completely an opposite experience. He was very unprofessional by saying that "What do you want?". When I told him you violated my rights with not doing walk thru he defended himself that they do not have to do it. When I told him by law you have to do it in person and failed on that he said it was not my fault. I explained to him that it is your manager's fault which would carry out to the upper management since you are in charge of the operation. He was saying that they charged me $700 for painting because there was a hole on the wall which was normal wear & tear. Also I had lived there long enough (3.5 years) where by law they can not charge the tenant for paint. Anyway, I just realized that we could not make any progress with him, since he was very argumentative and rude on the phone, I informed him that I will take a legal action on the small claim court. Again the long story short, the place looks good but the way how the management team handles operation is super unprofessional and not tenant/customer friendly. I was the tenant who paid all the rents on time but this is how we get treated. As an evidence you can see the deposit statement below and think twice before renting if you don't want to experience the same situation, stay away from this place as there are more complaints from former tenants in the comments here...

The actual place is great but when you leave they are super unprofessional. It has been about 8…read moremonths since I left and I have yet to receive my deposit back. There have been a lot of miscommunications on their part, they told me only to pay for 8 days of July (since I left on July 8th) but they are forcing to pay for the full month. They never contacted me to settle this at all, instead, they sent me to collections over a total of $388 when they actually owe me almost $1000 from the deposit ($1650 - paint, carpet cleaning, etc). I am not one to owe anyone money, I have an 800+ credit score, I have a job, and I had paid every rent payment on time. I am now in a situation where if I pay, I admit fault for collections and it will go on my record or I get it resolved with Alon Global (the company that owns and manages Casitas). If I don't pay it could affect my credit score. Like I said before, the living situation was great, but the aftermath of living there and trying to get my deposit back has been a huge headache. I strongly recommend considering this place if you care at all about getting your deposit back and maintaining a good credit score. At this point, I am regretting living there. To management, the ones that won't call me directly, I will happily remove this review if you guys would show me a little more respect and give me a call. I've tried to call to speak with you many times and for some reason you won't give me a call back. Hopefully this gets your attention.

It was FANTASTIC!!! Karen, José, Thomas, Brian... ALL THE PEOPLE are great! If something goes wrong…read morein your apartment, they FIX IT... right away. No waiting. EVER. I can't imagine having lived anywhere else for 7 years. It truly is a LUXURY APARTMENT... but it would mean NOTHING IF THE PEOPLE RUNNING IT WERE BAD!! Not this place! We had one of only two apartments with a huge patio on the third floor! The view was spectacular and I photographed it nearly every day! I thank these wonderful people for making our years so wonderful. Carlos Properties are special... and I thank them, too. Mostly for hiring the right people to run your properties! God loves me for allowing me a great place to live with my husband!! PS: I want to know when you have your next shindig... you never know who's going to pop in!!

I have lived in the Villagio apartments for over 10 years, and I am eager to share my experience…read morewith anyone looking for an apartment in Northridge. The Complex is beautiful and well kept. I have stayed here because the units are spacious and some include a washer and dryer. Our apartment has a fireplace and feels cozy during the rainy season. The pool and BBQ area are freshly renovated and the gym is clean. The location is in a prime area conveniently close to the local mall, Costco,Best Buy, Restaurants and coffee shops. The maintenance team and the office staff are prompt at resolving any issues in the unit and the building. Overall my experience has been a positive one and I highly recommend this community to anyone looking for a beautiful and safe neighborhood.