John is a quirky guy, opinionated but full service. If your design ideas do not match his own, he…read morewill push against you. He repeatedly "corrected" our vision for a certain color combination. We worked together for 2 months to find the perfect flooring. Not once during the process did he mention he is CASH ONLY as he had one bad experience with a product only (no install) chargeback a few years ago. Since credit cards provide a lot of consumer protection in regards to warranty and paper trail records for warranties, we contacted the HQ for Floor Coverings International to ensure they would keep the records in case this local store goes out of business, as our flooring came with a 20 year warranty to the tune of $5000. The HQ staff was very helpful, they understood the problem with cash only records and offered to speak with John to see if he would accept a partial cash and partial credit payment to solve the problem. They also stated they had a similar problem with another location skipping town and leaving customers without service post-sale, so they understood our concerns as it's valid. They also pointed out John plans to retire soon so he won't be in business much longer likely however they would find another location owner to travel to us if need me. Southern hospitality at this HQ 100%. We texted and called multiple times to complete the sale over the next 2 weeks. After a 2 month working relationship with a contract in hand and ready to write him a check to begin work, John GHOSTED us without so much as a voicemail, letter, text, nothing. Highly unprofessional. After 4 weeks waiting for him to respond, giving consideration perhaps something had prevented him from replying, we ordered the same product from elsewhere and paid a few hundred more BUT we were able to get quick, friendly service, installation warranty, full product warranty, and use our credit card which gives us peace of mind long term for warranty records as well as cashback on the $5000+ purchase from our card issuer. Overall, we wanted to use John, HQ were reassuring and reasonable people, and he had better products than Endwell Rug or Discount Carpet. But, ultimately, someone who acts inscrutably pre-sale is going to be trouble post-sale. We are very happy with our new flooring and are bummed we could not support this small local business.

John installed new carpet in our conference rooms at both Jim Rollo State Farm Offices(Jim Rollo…read moreState Farm in Endwell and Jim Rollo State Farm in Binghamton). We received great advice regarding available carpet selections to stay within our budget. The installers were courteous, neat and did a quality work. We are very satisfied with everything.

Got what I needed but boy it was expensive!! Love the return policy - you can return undamaged and…read moreunused bottles that you bought. People are also nice and thoughtful!

Helpful, friendly, understanding of my budget. Seriously…read moredid not expect to be treated so well considering I was trying to find low cost or clearance porcelain tiles for a big shower house in the campground I work for.. ultimately between 1000-1300 square feet of tile. The one employee even offered me use of his truck since my lil scion could not possibly haul them in one trip.. Instead I made several trips, one each morning to complete the task.. Could not be happier. Look forward to using them for all my campground remodeling job.. Ten stars in my book !

Did another job for me and was extremely satisfied. Thank you Harold! Came quick, and fair in…read moreprice.

Excellent work - reasonable prices. Had stairs built and a bathroom. I would definitely recommend!!read more

They redid the grout in our shower. No job is too small for them and we are grateful! We will be…read moreusing them going forward for any bathroom or kitchen needs.

From the owner: Do you have a project(s) you have been pushing off and you don't know where to start? Hampton Tile…read morewould be happy to help you make your project(s) become a reality! If interested in seeing more of our work, please visit our website & follow us on social media (Facebook, Instagram & Nextdoor).

My kitchen gut was done well. Everything from a new faucet…read moreto tearing out a linen closet and installing a combination washer dryer unit.

From the owner: Call now go free estimate read more

The sales man was very impersonal and stayed away from us. It was dark and I couldn't make out the…read morerug colors

I went to Endwell Rug to buy ceramic tiles for a floor for a half-bathroom. I went to the store…read morefour times, three to select the tile, take a sample home, return the sample. Brad, the man who lays their tiles came to my home, ostensibly to do the measurements. For the threshold to the bathroom, I now have and still want a marble bar, which other stores offer. He told me that he only would provide a metal threshold. I want below the new wallpaper an edge of tile several inches in height, which I have in another bathroom. He complained that he did not want to cut tiles to make the edge. I should have got the point, yet after he bragged that he himself could redo the entire bathroom, I asked him if he would install the vanity and recess the medicine cabinet. He assented. I listed what would be in his written contract for the extra work, which included caulking. He texted me as follows: "Between that yes but you said vanity to the wall. I'm a professional with 30 years..you either trust my work or you can get another guy to install them". I showed the text to three friends, who said "he's unprofessional" and "he does not want your job". The fourth time I went to the store was politely to ask for someone else to lay the tiles. The salesman Bob said that my request was "above his pay-grade". The manager Anselm who listened to me was silent. Four days later Paul, the salesman who waited on me, called and said that I would have to shop elsewhere.

I had a tile shower stall redone by Gino Roma. After 1.5 years the shower is leaking badly, and I…read moreonly use the shower once a day for 10 minutes. There are no cracks in the grout. Two times he said he would come out and then didn't show, nor did he call to say he wasn't coming. Now he refuses to answer my phone calls or texts at all. I have had a plumber out and a general contractor out to look at the shower and both say that the shower stall itself is faulty and that the tile contractor should come and fix it. Do not hire Gino Roma. He does not back up his work. If you have a problem with his work he won't have the courtesy to answer phone calls.

They create beautiful mosaics. You definitely need to order samples because some of the samples I…read morereceived did not look close to the picture on their website. It gets really pricey to order samples because you pay a high shipping charge so I'd recommend starting your selection early, ordering you top 2-3 and hope you like one. The challenge I had with them was their customer service. Since it is made to order, you don't get a good sense of when it will arrive. I've had to reach out to customer service a few times. Sometimes they didn't respond until the second or third attempt, other times they say it will ship, but you don't receive a confirmation. When you are remodeling a home and this is just one of the 200 items you are ordering, it's difficult to plan. It's also difficult to schedule the contractors without good communication.

The 3 stars are all for their product. My backsplash is finally done and looks amazing! Beautiful…read moreblue glass - no complaints there. My problem comes in with their service. For my main order, I ordered exactly the number of square feet my contractor requested. Toward the end of the project, he realized he was 4 square feet short, though no one had ever counted sheets in the original order. The problem could have been that Susan Jablon shorted us or that our contractor told us the incorrect amount initially - we didn't know and just wanted to finish up our project prior to a rapidly approaching move-in date. So we called Susan Jablon and spoke to one of her employees about purchasing 4 more sheets. I explained that we were in a big rush to finish up, and even asked about paying more for rush delivery service. Since we're in the same state, I was assured the order would go out that same afternoon and arrive within 2 days with ground shipping so we decided against the rush shipping. Plans were made for the tile installation guy to come back the day after we were told the order would arrive. Unfortunately, the tile didn't arrive and I had to call to follow up. It was still sitting on their counter! Given the rush we were in and the conversation I'd had earlier in the week, someone really ought to have told me that there had been a delay. Then I noticed on my credit card transactions that I had been charged about double for my follow-up order vs. what I had been quoted. I called in right away and was told that I'd get a refund to my credit card, but that it could take 10-14 days to process. On the long side, but fine, not the end of the world - and I was told that this was just giving them a cushion and it could be sooner. I marked my calendar to check to make sure the refund came through. Now that we're in that period, I logged on to check for the refund. You guessed it, nothing. So I called back and this time (I think) I spoke to Susan herself, who pulled up my order history and said she saw nothing about needing to process any refund. She also told me the original issue came from the fact that I was charged for double the number of sheets as what had been ordered. It's too late to get a refund back to my credit card, and also too late to get any tax back because the tax bill has been paid, but they're refunding me for 5 sheets rather than 4 to make up for the difference. This time I'm supposed to be receiving a check. Hopefully it comes! So overall, great product, but highly disorganized service and they really dropped the ball a couple times. I had a ton going on with my renovation, ordering all sorts of tile, appliances, fixtures, etc. and the amount of follow-up required on this one element was really not appreciated.

Cosgriff Construction is simply the best. If you want honesty, craftsmanship and a product you…read moredeserve, contact Rob Cosgriff for all your remodeling needs. Among other things, Rob installed glass tile with a complex mosaic in our tub surround and it looks great. In addition, he recommended wainscoting to finish it off and we could not be happier with the final product. From our initial meeting I knew Rob was honest, knowledgeable and someone I could trust with all my remodeling needs. He had a great crew that was respectful and hard working and completed our extensive project in a timely manner. I would recommend Cosgriff Construction to anyone and will certainly be using them in the future.

We recently had Cosgriff Construction redo our bathroom. We are totally satisfied and love the work…read morethey did! They are so wonderful to work with! They are so professional, clean up every day when their done, listen to any concerns you may have and go above and beyond to make sure everything was to our satisfaction! If you want a job done right and done professionally, don't hesitate to call Cosgriff Construction. We highly recommend them!!

Jordan was punctual, communicated well, and did great quality work repairing a drywall ceiling, and…read moresome door installation. A little messy on the cleanup, but nothing that can't be fixed with some cloth booties. I plan to hire him for more work, so that itself should speak volumes for his work quality and reasonable pricing.

From the owner: Fast friendly and professional handyman and home services!read more