Decent hotel. Room was clean, and that is most important. Decently friendly staff. This hotel,…read morehowever, could use some updating including better lighting in the room and bathroom. Older decor with dark browns everywhere. I also reported water damage to my room's bathroom ceiling (prior) , that no one noticed. My room, 319, was a large king with a sofa/desk and kitchenette area.

Clean rooms, no musky smells. I was in a single room. Nice and spacious. Free breakfast…read more(pancakes, egg omelets, cereals, pastries, juices, etc). coffee wasn't bad.

Not the best but definitely not the worst. Repairs have been done poorly. My room has been ok. It's…read morea bit noisy but not bad. Not as much space as I like. The couch has seen better decades. Others in my group have found roaches, but I didn't. As well as some of the appliances didn't work. It seems to be a long term place to stay for some individuals. The washer and dryers are free but are rarely cleaned. The gym is ok. There is an indoor pool. Parking has been fun since the lot has not been properly plowed. It snowed weeks ago. Breakfast was there and sparse. Hope you're not hungry.

I woke up with two bites the first morning thought maybe it was a mosquito bite, then woke up. The…read morenext day was six more. They were red and raised and ended up. Swelling had to be bedbugs. I also saw a roach in my room the second day so I obviously checked out, the staff didn't even care to ask why. By the way, the food is also garbage and the coffee is undrinkable. IHG should drop this hotel from its brand, the absolute worst Staybridge I've ever stayed in, there's a reason it's the cheapest place around.

The service was okay. There's free breakfast, hot. Eggs, sausages, country potatoes, oatmeal,…read morewaffles, fruits, juices and dairy products. They're all pretty good. They must be remodeling or in repair because, the hallways to go to our room needs vacuuming. You can see pieces of drywall, paint strips. Over all, our stay was good.

Everything. Front desk less than friendly and hard to…read moreunderstand. No one even said how to access the wifi. Elevator made weird creaking noise which was concerning. There was a crapload of mattress's piled high in the back parking lot. The A/C in the room was confusing to figure out how to use. It also took a bit of time to cool down. The water pressure on the showerhead wouldn't adjust and popped off. The bed was overly hard and uncomfortable. The day we checjed the breakfast area was yellow taped off and unavailable. The following day it was open, but there was an offputting smell that was the least bit inviting. The breakfast was subpar as well.

I stayed at this hotel for three nights during a business trip to the Philadelphia area. It had the…read morestandard courtyard Marriott feel as others I've stayed at in other states. The hotel was clean. There was a container of infused water in the lobby area that I truly enjoyed. The staff was very courteous and receptive to my needs. Within the room, there was a living space as well as a desk. The bed was very comfortable. The bathroom smelled fresh and the water had good pressure in the faucet and the showerhead. The hotel did not have an airport shuttle as they were approximately 45 minutes from the airport; however, they did have a hotel shuttle that was available to take you to areas within close proximity to the hotel. At the end of my stay, I tried to get assistance from the front desk to book transportation from the hotel to the airport; however, I was told that I had to figure that out myself as they didn't have that service available. That was the only issue that I had at this hotel. I felt that the front desk could've had a telephone number for a taxi service or some information to help their guests figure out transportation from the hotel to the airport. With the exception of that one hiccup, I had a decent stay overall.

Very courteous desk clerk. Clean and spacious room. Easy access from highway. Great breakfast.read more

Not a hotel. It's a motel. There are no photos of the outside of the location at all anywhere on…read morethe internet. As soon as we arrived, we knew we did not want to stay. When we tried to talk to the person working and ask for a refund, they refused. They continued to refuse. Stay away from this place--they do not deserve business and they are duplicitous, scammy, and do not care about good business practices. Stay somewhere else instead!

This hotel without question is the worst place I ever had the misfortune to walk into, and I stayed…read morein hostels in Europe. I am writing this review to not only have their money but perhaps their lives from filth. When we arrived the owner seemed Pleasant at first and brought us to our room. After he left I noticed some weird stains on the blanket covers when I pulled down the blanket there were stains all over the sheets. He came into the room and said he didn't see the stain on the sheets but he would take my word for it. Maybe he's half blind. I have no idea. He brought us to another room which seemed better but we didn't check it out because we were going out to dinner. When we got back we pulled down the sheets to not only find more stains but crumbs and the refrigerator had half-eaten food from the people who had the room the day before. I called another hotel at midnight, left there, and paid $200 to find a decent place to sleep. So I'm out $200 plus the money that I spent for that hotel. That should give you an idea of how horrible it is. No one leaves a hotel and spends $200 at midnight looking for a new place to sleep unless it's a god-awful hole. On top of that, he is a rude mean horrible prick. I tried getting a refund and he told me I was making things up to get my money back which makes no sense because it was midnight and we had already checked in. I hope this place closes soon I hope his family and this man suffer a horrible fate and go broke because no one will book a room in this s*******. The hotel is for sale so that gives you an idea of why he's even less interested in taking care of paying customers. People need to leave bad reviews to help put them out of business before they sell it for a profit and help not put food on their table. I should have taken pictures of the many stains on the sheets, the crumbs in the bed, and the half-eaten food in the refrigerator, but was too grossed out. My son and I just needed to get out of there. My son and I were completely horrified. Please take heed and RUN for your life!!!!

Not a bad place to stay. The rooms aren't bad. Some need a light TLC but overall it's nice. The…read morestaff are awesome. As for the breakfast, it wasn't bad. The pool was fun and the gym was enough to get by. I didn't mind my stay at all. I was close enough to all that I needed.

Overall this was a great hotel in an excellent location. The hotel was modern and generally clean…read more We will return.

***First: This hotel has new owners as of July 2025. They're already making renovations to the…read morerooms and the lobby/ breakfast area. My review is from a stay in January 2025. *^* The Mainstay Inn is a small independently owned hotel in the heart of Phoenixville's commercial corridor - picture an area with great restaurants, breweries, shops, and the legendary Colonial Theater. That is its most valuable draw, as there are no other hotels around - the closest is 2 miles away. I reserved a room, as a local, because the colonial had an all day movie festival that ended at 10:30 PM. Oh, and it was snowing. I parked in the adjacent city owned lot. The hotel has a small number of spots behind the building and they fill up. The room was very clean , though dated. Actual room keys! Patterned bedspread! It was small, as in no chair or desk or whatever. My room faced the parking lot. I was impressed that it was quiet. I felt safe and comfy. The next morning I had muffins & fruit & tea from their breakfast bar before checking out. Staff were professional and friendly. It's a comfy, quiet small hotel in an unbeatable location. Thru are probably already sold out for Blobfest next year - it's that perfect. If you're looking for expansive space and luxury amenities, it may not be for you. I have seen photos of what the new owners are doing and it looks great.

The Mainstay Inn was the perfect location for our stay just a 2-3 minute walk to great bars and…read morerestaurants. The rooms were very clean and appeared to be newly remodeled. you're given a set of keys to your door, which I think was super cute nowadays people go out of their way to experience retro style things. So an inn with keys to the room was super fun to me! The staff were extremely welcoming and helpful throughout our visit. We stayed for a girls' weekend, and it was the perfect amount of space to get ready and relax before heading out to explore. The inn is owned by a friendly couple who truly made us feel at home. Highly recommend!

I'm staying here because it was cheaper than the Hampton. Now I know why…read more I got here and the main entrance is under construction, so I followed the signs to a locked door. I finally had to call to get in, but I still wasn't upset. It is now 4:00 am and I haven't been able to sleep as the doors in the hall constantly open and slam. This has been going on ALL NIGHT. I realize there is a fine line between having a door close securely and slamming. You should figure out where that line is....... You might say but isn't that a guest issue? I'm 50' from the front desk. Tell me no one heard this going on. I would usually say something nice about close proximity to the interchange, highway, shopping, food or the Oaks conference center, but the traffic noise was 422 was annoying ALL NIGHT. Some better windows would be great. And yes the pillows are absolutely terrible. On the bright side, it's clean. Fairly well kept. Not a great Hilton experience.

This a reasonably well kept hotel. The facility looks clean, and staff were welcoming and helpful…read more The absolute best aspect of this hotel is its physical location in relation to Cirque du Soleil when it comes to town. Cirque is across the street in the parking lot of the Greater Philadelphia Expo Center. Our room was ready when we arrived, and check-in was easy. Everything was in order in our room with one exception. The toilet tank had a sound indicating that a small amount of water was constantly running. This was not loud enough to hear or disturb us when we were not in the bathroom. It did not interfere with our ability to sleep. We therefore waited until checkout to inform the front desk. We had a quick bite at the restaurant, the Garden Grille & Bar, before heading over to Cirque du Soleil. The lobby and restaurant area are attractive. If and when Cirque returns, this Hilton Garden Inn will be high on our list.

Good - price is lower than many I've stayed around the state…read more TV is huge, love it! Ceiling fan over the bed ... unique for a hotel, but appreciated since comfort system sorta sucks. Here's a list of things where improvements could be made... Front desk clerk at check in wasn't really nice .. more like checking in at McDonalds IYKYK. King suite - huge kitchen .. but once you pull out the sofa, no place to sit .. only 2 chairs at the table. Zero trash cans ??? Heat was off, room was cold, wall thermostats don't work ... had to figure out that window units to get the heat on ... basically all or nothing ... hot or cold no real comfort. 3 hangers in the closet, drawers stick and are hard to use. Not the worst place I've stayed, but not the best Hampton Inn I've stayed either!

Very nice and professional staff. Upgraded me for my loyalty to hilton. Very clean rooms. Any issue…read morewas resolved immediately. Keep up the good work