La Roca/William and sons jewelry is the best! They have amazing customer service and are always…read moregoing above and beyond. Their number one goal is to make the customer happy.

My hobby is finding gold and silver and this is the best shop I've found that gives u the best…read morevalue per g og gold and are very honest for example I brought in a chain that was marked 10k and after double checking they let me know it's purity and paid me the proper amount(usually 80%of spot) I forget if it was 14 or 18k They are all very professional I think I dealt with Joe last time but Martin or the rest of them were all great to work with

I visited this shop for the first time ever. The agent I dealt with was Dave and he couldn't have…read morebeen more helpful and professional. I had never visited a jewellery buyer before and was nervous. The entire visit was easy and successful. Maybe you shouuld check the back of your drawers and cash in on your valuables.

I don't care if they made me the jewelry peice of my dreams x 1000, the two male employees I…read moreencountered today were by far the down right most disgusting, unprofessional ignorant men I've ever met ESPECIALLY in a place of business. Their business is in basically in Kelowna version of East hastings but we were well dressed and are decent people who don't come across as "poor" for lack of better terms but these men first wouldn't even speak to us and when we did proceed to ask the question we had, they looked at us scoffed and said to the other guy who was working "get these assholes out of here" ....we asked a question about a stone in a peice of jewelry? Not sure how that made us assholes but to him it did I guess. When I proceeded to ask if they had any alexandrite jewelry the other guy laughed and said " of course we do. But it is very expensive like hundreds of thousands of dollars" I'm sorry if you're selling pieces of jewelry with alexandrite stones for no less than 100,s of thousands of dollars.That's too much. Real pieces of work. Don't deserve to have jobs or a store. Hopefully they don't own it and if they don't hopefully their boss hears or knows already how his employees act and how am shitty his employ ees are that he has and that they will drive his business into the ground

April 2024 I had Dana Davies make a bracelet for me. As well as diamond studs. I provided all of…read morethe diamonds studs & some small items. He was always very friendly and served wine often. In March I began asking Dana and Lisa for all my receipts. In may 24 I started asking . he said he had them for me may 24 &Aug 2/24 I asked again to have them emailed I was on crutches so could not go to store. He said he had them altogether went to the shop early Aug24 and asked Lisa to print out my receipts, work orders for me. She could only find 3 I was surprised and so was she. Maybe . Dana ha them on his computer. On Aug 9 I insisted I get my receipts and he had said on May 29 /24 that he had the receipts ready? A friend went to get them.Aug 9 .?no receipts . Said he would have them the next day. On may 30 24 I put 2 David Yurman bracelet on consignment I never got a contract for them. Sept 12 , No receipts. I still have not received them june14/25. They refused to return my 2 bracelets from consignment. They had them since may./24 I requested them back sept24 On March 22/25 I emailed to them I would be coming to get them Lisa said they didn't have them .they were up in Kelowna?? I told her to get them back Lisa said she would get Dana to check. She didn't. on June6 I went in again and Dana called Kelowna it was his brother I was listening and it was very clear his brother was saying he wasn't sure. Dana described them and his brother said he'd check. Dana said course there was an offer!! I said you can cancel an offer. He said not if there's a down payment . 1 day his brother is not sure he has them. The next day a down payment and I was out of luck . 9 months later and all of a sudden they were sold although I had been asking for them since Sept/24. I was also told " if there was an offer I would be called Dana turned his back on me next time I went to store email Lisa says too bad there's a contract. I asked for a copy. no answer I spent 67,000 $

Great source for previously owned Rolex watches and they are very helpfulread more

From the owner: The Okanagan's diamond leader! Over the past 45 years, JK Schmidt Jewellers has grown into one of…read morethe largest independent jewellers in Western Canada. Now a third generation family operated business. The flagship retail store remains in West Kelowna with separate repair and manufacturing facilities, as well as offices for our internet operations. Come visit us today. If we don't have what you are looking for, we will custom design it for you.

I found Erhard professional and knowledgeable as well as friendly…read more Kelowna is a four hour drive for me and I found it well worth the drive to have custom shoes and inserts that are well made and give me more comfort than I have had for years. I am happy the shoes are pain free and look good as well. I found him to be an excellent craftsman. Thank You, Erhard Jim B

I called to ask for a ballpark estimate for new soles on a pair of boots and the woman on the phone…read morewas extremely rude. I had noticed a particular issue with my leather boots where white powder is developing on the top of them and I asked her if this is normal/repairable and she again was extremely rude in her response. I have never been spoken to in such an insidious manner while calling anywhere for a service. There is not a chance I would go near this shop. I would rather buy new boots.

I purchased 5 pairs of glasses and had to get a pair fixed about 4 month later. Went into the store…read morein kelowna and was told it would cost about 60$ to repair them. I then agreed to send them to get repaired or replaced and was told I would have them within 4-6 weeks. I did not receive them or any emails or any phone calls. I have called and emailed them myself and have not received a reply in anyway. It is now Jan 2018 and I have not recieved the glasses I bought and no way apparently the store is closing down permanently! So now I am out a pair of Tom fords and am not sure what do do now about it. My warranty number is 29519 and if anyone from there can assist me in this matter I would greatly appreciate it as this is just bad business.