I purchased 5 pairs of glasses and had to get a pair fixed about 4 month later. Went into the store in kelowna and was told it would cost about 60$ to repair them. I then agreed to send them to get repaired or replaced and was told I would have them within 4-6 weeks. I did not receive them or any emails or any phone calls. I have called and emailed them myself and have not received a reply in anyway. It is now Jan 2018 and I have not recieved the glasses I bought and no way apparently the store is closing down permanently! So now I am out a pair of Tom fords and am not sure what do do now about it. My warranty number is 29519 and if anyone from there can assist me in this matter I would greatly appreciate it as this is just bad business. read more