We rented a home (Got It All) on Smith Mountain Lake through CB Sales & Rentals, June 13-20, 2026…read more The communication with them prior to arriving to the house was perfect! The house was a great fit for our family however it was literally crawling with bugs (roaches, centipedes, millipedes, silverfish)! I called the office and left a message when no one answered. I NEVER heard back from them! It was so bad in my youngest adult son's bedroom downstairs that he couldn't even sleep in the room. He ended up sleeping on the downstairs couch all week. My husband called them towards the end of the week and it took 8 tries before anyone even answered the phone. The house was one of the most expensive we have ever rented on SML. You would think there would be some pest control at the house!

CB Sales & Rentals were the agency that managed my rental home. My home is a luxury home and…read morerenting it out was a necessity due to upkeep. I don't know where to begin except to say it's been several years and I am still repairing things after a major disaster, renting to a family that ignored the contract. I felt I had no support from CB Rental. First red flag was an appliance that needed replacing which was replaced within 48 hrs. That didn't seem suitable to the agent and I was told, " you pick one out or I will." Yes, the renter had a loss from the appliance not working , but they didn't get renter's insurance, as suggested . The renter could have been seen as being distinguished and privileged, and a good prospect as a renter, however they showed no respect for my home. Animals ( pets) were slipped into my home and caused a lot destruction. I asked the renter to leave and unfortunately many household things seemed to have gone with them.. I practically begged the agent to do a repeat walk through of my home after it was vacated, they refused. They also refused to share any pictures they had taken during the renters exit period. that clearly showed damaged. Many items were destroyed. I asked the agent to hold the deposit, that didn't happen. I got a check for less than 50.00. In summing up my review, this experience was one of the most difficult I ever faced. I regret ever meeting the agency owner. I will never understand the 5 star reviews that I've seen posted in their site.

Captn Kathy was GREAT. She was persistent and didn't give up to get us on the fish. We felt like we…read morewere with family and had a wonderful day and caught our limit, which she cleaned, prepped, and coached me how to prep and cook. We will be booking with her and Captn Spike again and again!

It's been 10 years since we first used Lake Retreat properties to find rentals at SML. We recommend…read morethem to everybody who asks about our vacations. They are kind, patient, knowledgeable and responsive. We had a great conversation about the tragedy of the dock burning down at a local property and we had to pivot to another location. The staff, especially Kim and Reagan, also take care of our family.

This agency can be good as long as you just pay them and have no complaints. If you end up with any…read moreissue with the property you choose, don't expect them to resolve the problem. Mice? "Take care of it yourself at your own expense." If there is any changes, they don't inform in compliance with the law. They twist any and all situations to benefit their owners, or in some cases, SLUM LORDS! If you choose to do business with this company, proceed at your own risk!!! LITERALLY!!!! The incompetence and negligence of this organization is astounding! I'm guessing that because of the lack of response from the office is the reason the former owner of the property I have been renting for 5 years had me call him directly instead of involving the office. The new has a completely hands-off approach. He does NOTHING to take care of or improve the property and sits back, raises the rent and collects his money (increasingly more of yours, completely neglecting the property. Branches falling from an old, neglected tree falling on your vehicle. YOU PAY FOR YOUR DAMAGE! I can't wait to move!!!

Deb is amazing. She is disciplined and professional and very experienced. She literally laid the…read morefoundation by positioning and marketing our property so that we sold literally in 3 days and for more than asking price. That wasn't an accident, it was planned, intentional on her and her teams part. WOW. so glad we chose to work with Deb and her team.

When I decided to sell my lake front lot, I had no experience of selling a property like that, my…read moremarriage status was changed at that time, and not to mention I am not native English speaker. Deb called her attorney and got all my real estate related legal questions answered in our first meeting. Deb walked through with me every step until my property was sold. She helped me setup an online signature docu-sign that is so smart and convenient that later when I got an offer it took only a few minutes finishing signing the contract over the internet. The settlement company that Deb recommended to me Paula is very professional and knowledgeable. she answers all my questions and concerns until the money was deposited in my account. Erica is a designated transaction coordinator by Deb. Erica is very professional and helpful monitoring each transaction from inception to settlement. I highly recommend Deb and her team to anyone looking to buy or sell on SML.

My husband and I were in the process of looking for a home in a brand new area. It didn't pan…read morethrough but Rene was so informative about every detail that I knew when we were ready we would call him. Turned out our landlord said she wanted to sell the home we were currently living and she was going to sell it herself, we love the house and immediately called Rene. Even though she didn't list it he worked very hard with her and helped us get everything that was required to get completed. We closed in 30 days and I've never been through a smoother process. I am so grateful for Rene & Kerri I would never again do this without Rene.

My husband and I had a few realtors that we worked with before we found Hazel and we were…read morepleasantly surprised at how hard Hazel worked for us. She helped us through our first time home buying process and made it easier than we ever expected! If you are looking for someone to help you buy or sell a home, look no further! I would recommend Hazel to anyone! She is the best!

From the owner: Experience a professional that puts your needs first! "I promise to be your advocate, every step of…read morethe way". Buying Or Selling? 13 years in the business. I take pride in working hard for each client helping them achieve their goals. Communication is the Key to a Successful Transaction. Let's Talk!