Best Excursion Experience - Highly Recommend Castillo Tours!…read more Our day with Castillo Tours was absolutely incredible! Huge shoutout to Captain Tito, Eli, Adrian, Mathew, and Brian--this crew went above and beyond to make our experience unforgettable. From the moment we stepped on the boat, they made sure my family and I were well taken care of. I never had an empty cup, lunch was delicious and on point, and they even took the time to teach guests the basics of snorkeling. You could tell they genuinely cared about making sure everyone was comfortable, safe, and having a great time. The boat was super clean, and the whole vibe was fun, welcoming, and relaxing. I 100% recommend anyone on vacation to try this tour--you won't regret it! And if you can, request this exact crew. I'll definitely be coming back for another round.

Amazing experience! The highlight of our vacation in Puerto Rico. The catamaran was in great shape!…read moreHowever the captain and his crew made the difference, courteous, attentive, hospitable and fun! Every single passenger had a great time! They are great ambassadors of Puerto Rican Hospitality and Castillo Tours quality of service. I highly recommend this experience!

This property is significantly overpriced for the level of service provided. It is located away…read morefrom the rain forest and we had cold water in our showers. Travelers should be cautious about the cancellation policy. I was informed that cancellations were not allowed within 30 days of the stay. The business practice here is shady and deceiving. During an attempted room upgrade, we encountered issues on Expedia. The owner advised me to cancel first and then rebook the larger room and assured me it is free. Between the cancellation at night and rebooking next morning, I was charged $475. When I requested a refund, the owner initially stated that $50 was deducted as fee by Expedia. However, Expedia later confirmed that no such fee was charged. When I raised this discrepancy, the explanation shifted to unrelated justifications, e.g. they lost another customer because of me, blah blah.

What a lovely introduction to the Rain Forest! There were gentle walks, beautiful scenery, a river…read moreswim and somehow I was surprised the trails were muddy. Duh, it's a rainforest!!

I went to Puerto Rico with four friends earlier this month. We spent the last day of our trip with…read moreRaul from Natural Wonders PR. I have only positive things to say about Raul--he is an amazing person and helped us end our vacation on a lively and memorable note! He also took many photos for us and even joined in on some of them. Raul was on time picking us up in the morning and was very pleasant and professional. Our destinations during the day included the rainforest, a natural waterslide, a delicious food kiosk, the beach and a bio bay tour. Raul has a wealth of knowledge about Puerto Rico and its culture and was very enthusiastic and energetic throughout the tour. It was evident he truly loves what he does. He also has a great sense of pride in his home and its history. While I most definitely enjoyed the delicious food and wonderful sights and experiences, Raul himself left a profound impression on me. He is one of the most genuine, humble and hardworking people I have ever met. He has a terrific sense of humor and was very easy to get along with. After spending a few hours with him, I felt like he was part of our group of friends. At the end of the tour when he was officially "off shift," we invited him to join us at a small neighborhood bar near the condo at which we were staying. After a long day, he could have chosen to decline and go home; instead, we shared a few drinks and stories and lots of laughs. It was a fabulous ending to an epic day!!

My husband and I recently went on a tour to with Natural Wonders to El Yunque, the rain forest, in…read morePuerto Rico. Fifty people from our community went on a cruise together and we used Natural Wonders for an excursion. The tour was excellent. They easily handled a large group. We had Alicia as our tour guide. She was extremely knowledgeable about the rain forest and Puerto Rico in general. We used 2 buses and the 2nd driver was equally as knowledgeable. The tour was punctual, very comfortable conditions and the price was reasonable. I would highly recommend using their services.

If you are in the old San Juan area in Puerto Rico you must do this food tour. You're not just…read moregetting great food but also amazing history lessons as you go. Everyone and all food was absolutely great! We had Pablo as our guide who was so fun and friendly. He gave us the whole run down on everything and every place. He has a true talent for what he does. The group was small, there was about 6 of us. I believe groups don't get too large, maybe around 10 people. Which is nice because no one gets lost or unheard. I highly recommend this tour!

This is a review of the food tour. The company offers other tours like rum tour and history tour…read more Our guide Pablo was super nice and knowledgeable. You'd get a text message reminder a day before the tour and they would ask if you have food restrictions or allergies. You'd also get a reminder where the meeting spot is. We met at Banco Popular, introduced ourselves and went our merry way to the 5 different food spots. Pablo ordered the food before hand so that when the group arrived at the different restaurants/places, the food was ready and we did not have to wait that long. Our first stop was Cafe Cuatro Sombras where we had coffee and croissant ham/provolone cheese/guava butter. I liked this croissant with a hint of tanginess/sweetness from the guava. Noncoffee drinkers had options of lemonade and tea. Second stop was Señor Paleta. There's no indoor seating here so we had the delicious parcha (passion fruit) popsicle. Yum! Very refreshing, great for this warm weather! Third stop was Cafe El Punto. This place has a lot of artwork by local artists. We had ceviche de pescado and alcapurrias de la casa which were nice. Fourth stop was El Patio de Sam where we "made" our own mofongo. We had fried plantains and garlic butter, mashed them in a mortar and pestle, and added the chicken before turning the mortar upside down to get the mofongo. This was flavorful and had more moisture compared to another mofongo we had. Last stop for dessert was Vaca Brava. We had flan which was nice. We enjoyed the food, the tour, and the conversations. Great experience here.

We did the sunset foodie walking tour through Spoon in Old San Juan, and I'm so glad that we did!…read moreOur tour guide, Lorna, was excellent and so informative about the city and island's history, as well as explaining the culture and origins of what we were seeing and tasting. Since I don't drink alcohol, I was really appreciative that there was a mocktail or juice option at each stop. I also thought it was huge that they chose to support the family owned spots on this tour. Everything was good, but my favorite was definitely the pernil with rice and beans. Other members of the tour were friendly, and it was nice that Lorna had us all introduce ourselves at the beginning to break the ice. I would definitely recommend the sunset food tour to anyone visiting old San Juan for the first time who wants authentic food with a side of history!

Lorna was awesome, the food was amazing. Definitely pace yourself because they're serving an…read moreappetizer, two meals, dessert and three cocktails, none of which you'll be able to pass up. It's all so delicious. Lorna is very knowledgeable and shares so much about the city she clearly loves. Someone else on our tour said they had done a history tour earlier in the day but felt like they learned more about the history of San Juan on this food tour.

If you're looking for a nice relaxing day on a private island then this may be the trip for you!…read moreThis is a group tour that travels with more than just those you booked with. As long as 15 people are on the tour, they will take you to your Calebra. If less than 15 you stay local! There were well over 15 so we were able to tour Calebra. It was so beautiful! Once you get there, they pick you up on a ferry to take you to the boat . The boat travels for about an hour before getting to a private island and that is where you get the guided snorkeling or diving tour depending on what you selected! My friends and I did the snorkeling. As someone who can't swim (I know I know lol) I had a great time. The tour guides were very informative and helpful for all ages and swim levels. They do provide fruit, cold cut sandwiches and rum punch and when you stop . If you're looking for a "party" boat then this may not be for you. Don't expect lots of liquor and twerking etc it's a family type tour, Some of my friends were a bit disappointed by the price expecting that we'd stop somewhere that had a bar and restaurant but it was just a private island (we're in our high 20s low 30s). So idk I think it depends on your expectations but I was okay with everything and the service was great!

Never In my life did I think I would give a 1 Star but would not recommend this company. We…read morecontacted them weeks prior to our trip to inquire about getting scuba certified. We were told we had to first buy and complete the course work through PADI and from There they would do the water/ dive sessions and compete the certification. The shop also gets a kick back from Padi as work since it makes u select a dive shop where ur course work is sent to. Once we complete the course work, we each reached out to the dive shop about 2 - 1 1/2 weeks in advance to schedule the dates and times for the water sessions. We did not receive any type of response back from the shop. We attempted to message on whatsup as requested but still did not receive a confirmation or any type of communication. We called down to the shop, where we were told to just text them. We again tried to text the shop but did not receive any response. We flew to San Juan and arrived and immediately went to the shop, we were told to text them and they would get back to us.. we asked directly if they had availability and we were told they would check and get back to us via text.... A day goes by, we attempt to call and no response.. fully we get a text saying they are fully committed...... This was without doubt the worst type of un-reliable customer service and a refusal to communicate.. I would not trust this dive shop or operation. They should never have told us to use to do the course work with their shop and then refuse to complete our certification. Luckily Scuba Dogs next door came to our rescue when we told them about the horrible customer service we received. Just be aware this shop will not be reliable.

Eric was the man, the PR Fun Tours was always the Best of the Best with all of his super awesome…read moreTours all over the island of Puerto Rico!

I had one of the best times on this all day near 12 hour trip with PR Tours! Our tour guide was…read moreCruz. Overall he was very nice and helpful during the tour. We chose to do the El Yunque/BioBay combo tour. First you're picked up directly from the hotel around 9:30 am. They come straight to the lobby. You will be in a rather small shuttle and depending on how large your group is it may get cramped and stuffy in the shuttle vehicle. Lucky for me we had a great group that was a lot of fun. We really bonded in such a short period of time. First stop is El Yunque national rainforest. On the drive to the rainforest you watch a film that previews some of what you will be seeing in person and gives some historical info. Cruz brought us up to the very highest part of the rainforest so that we could hike mostly downward which is a hell of a lot easier and less strenuous. I recommend water shoes for the hike. You will stop at a waterfall and get a chance to swim around which was definitely the highlight of the day! After you leave El Yunque you stop at a strip mall of authentic Puerto Rican food stands. You eat (own expense) for about an hour and then go to a really nice beach for another hour and a half. After that you will be driven to the marina where you will start your kayaking. At this point the BioBay is run by a separate company. So I can't really include them in this review. All I will say is that the BioBay is not what you think it is if you have ever googled pictures of it. That's definitely not what you will be seeing on this tour. After you return from kayaking your original tour guide drops you back off at your hotel. All in all it's an exhaustive 12 hour day but it is an amazing experience and well worth the money!

My wife and I procrastinated to the last minute on taking a tour to El Yunque. I called the number…read morefor Pandora Tour at 9:45pm on a Monday, expecting to get a recording that I was out of luck. Instead, Eddie of Pandora tours answered the phone as cheerfully as could be and then proceeded to tell him that he could do a tour for the following morning. Eddie staying in touch with me via text and was waiting for me and my wife and kids in a very nice van the next morning outside my hotel. Eddie had water and bananas for us and was an incredible wealth of knowledge about Puerto Rico, it's history, geography, and especially it's ecology. My son and daughter were a challenge for Eddie as my son has a hard time focusing and my daughter is very shy. Eddie was able to get through and interact with both of them during the course of the tour. Eddie took us the the El Yunque rainforest, first to the visitor center to see a few things in the museum and watch a great video about El Yunque. We then proceeded down the most popular trail and down to La Mina falls, which was in a word, "awesome." The water was so fresh, it actually felt like it gave me energy. The trail was a bit of a challenge, but we all handled it well, especially the kids. We also went to the Yocahu Tower to get a breathtaking view of the forest and we were able to see all the way down to the coast. Finally, we stopped at La Coca waterfall for a great photo op! On the way back to the hotel, Eddie must have read my mind, because he answered a question right as I was about to ask it, and took my family to the best locals BBQ joint in San Juan for a quick bite to eat. He certainly didn't need to do that, but he took the extra time, since he could tell we were hungry. All in all, Eddie is a class act, incredibly knowledgeable, and I came away feeling like we made a new friend here in Puerto Rico. Skip anyone else for this tour...go with Eddie and Pandora Tour Puerto Rico. You will not be disappointed.

**This is a fairly long review - but highly informative!**…read more I booked an El Yunque hike with Pandora a few months ago based on some reviews I had read - and my wife and I are glad that we did! Our driver (and owner of the company) was Eddie. I got a couple of follow up texts and emails from Eddie confirming our pick-up time and a text 20 mins before we were supposed to get picked up...gotta love that follow up! We started out for the hike about 10 mins earlier than expected. We were supplied with water, soda and fruit for the trip. Along the way, we were given a lot of information - current and historical - on the areas we were driving through and the island in general. Once we got there, we watched a video on the rainforest that really tied together the information we had received on the ride in. We then trekked it up the mountain in the van until we hit the trailhead. The hike from the La Mina trail was amazing! So many photo-ops, plus there's a waterfall (wear shoes good for hiking and water of you're going to swim). The trail was mostly down-hill and paved....but it was closed at the waterfall, so the walk back was uphill and a little rough. Don't let that deter you ....We wouldn't have traded the experience for anything! After the hike and more photos on the way down the mountain (which lasted about 90 mins total), Eddie took us over to a local eatery near the airport...the food was great and cheap (even if we got the world's worst waitress! LOL). After lunch, we headed back to the hotel. Eddie asked us what we were getting into the rest of the day, so we told him we were headed to Old San Juan for the afternoon. Eddie offered to give us a ride down there (which we gladly accepted). He allowed us time to go up to our room and change before we left. He picked it's up in his personal car and drive us over...still giving us great information about the island, and also life - advice we will surely cherish. He left us near the docks - and I must say, it was a little sad ending our time with him. It was like being with an Uncle you haven't seen in a while. He really takes care of people, and seems to genuinely enjoy what he does. He puts a lot of hard-work into perfecting his craft as an excursionist and it really shows. I know it has already been said in another review, but we honestly do feel like we have made a friend in Puerto Rico, and will definitely be calling WHEN we come back! Thank you very much for your time today, Eddie...We thoroughly enjoyed it - you made our vacation extremely memorable and special!

Received a confirmation email when I signed up a month before the tour date (guessing now it was an…read moreauto-reply). No follow-up email. On tour day, waited at the Christopher Columbus statue in Plaza Colon until 15 minutes past the 2pm meet time - no one showed up. Disappointing. Don't waste your time!

I don't know where to start ! But this tour was…read moreAMAAAAAAZING! I didn't want it to finish that's how much fun I was having . The tour guide took us to all the small corners that local people go to and it was such a nice experience. She was also excellent at giving out historical facts and was nice enough to stop and take pictures of us . Of course tips are welcome so don't skimp out . This was the highlight of our trip to Puerto Rico

We were picked up on time and had Xander as our tour guide. He was very knowledgeable of the area…read moreand had great information on the rainforest. It does get muddy and dirty so wear water shoes that have good support. Otherwise if you wear tennis shoes wear ones you don't mind getting dirty. You will get muddy and wet. You do have to wear the life vest and helmet the whole time. Plus bring a water cover for your cellphone. I had a great time and it is quite a hike to get to where you need to go. Overall the springs was nice and felt great! Only reason I'm taking off a star is that Xander was quite a crazy driver and we didn't know we needed cash as we had stopped at a bbq place afterwards.

On 7/7/2026 I took the El Yunque and snorkeling tour. I will say that the communication leading up…read moreto the tour was great and when I did call with a question the employee was super helpful. They call you about 20 minutes prior to pick up in the morning (assuming you are being picked up from your hotel). Jorge and Angel were my tour guides with Jorge being the primary and the driver. We lucked out some pretty significant rain in the morning but we still had the opportunity to snorkel. The first area we snorkeled was negatively affected by the rain and the visibility was horrendous. After swimming beyond the wall, the water was clear and you were able to see various types of colorful fish. We then had to pick up an additional couple before heading to El Yunque. The ride there was about an hour and music was played and conversation was had between the guests and guides. El Yunque was beautiful and Jorge pointed out various plants and sights along the way. The climb to get to where the water slides and cliff jump is was pretty strenuous in my opinion and if you even have slight mobility issues it probably won't work for you. I had the opportunity to go down the slide and jump from the 20 foot cliff into the water. Just as we were hanging out in the water for a few the torrential rain came back. It did not hinder anything except trying to dry off a bit before getting in the van. My main and only real concern was Jorge's driving on the way back from El Yunque. We had an hour drive and it was a severely heavy rainstorm. He was on his phone using both hands, dancing with both hands off of the wheel in the air and jerking the steering wheel left and right along with the music. I was terrified! I think that the majority of this is due to him being only 20 and immature but the risk of an accident in the rain is raised when you are breaking the tire traction by whipping back and forth. The entire tour was great but this drive back really stressed me out, I was tense and my whole mood shifted. I even texted my husband from the van to let him know how careless and negligent Jorge was driving. Safety during the tour was fine EXCEPT for the ride home where all safety went completely out the window. I would not drive with him again. The following day I took an Old San Juan walking tour with Roberto. They tell you to get there 30-45 minutes early to meet your guide. While I was keeping cool and hydrating at a local establishment, I received more than one text and email from the company saying that check in had started and not to miss your tour. I rushed over to the meeting spot and searched for my guide with no success. They do not show up until about 10 minutes before the tour so don't stress getting there that early and surely don't let the automatic text messages make you think you are late...