called for the 3rd time to check on a new RX which I had already set up for delivery after I…read morereceived an email telling me it was ready for pickup. there was actually 2 RXs but the other one wasnot in stock. I was told it was expected today and I said fine but still wanted delivery today on the available one. I called & was told i was the 4th caller & waited 21/2 hrs as 4 became 1 and then another 1/2 hr or more with no reported calls in front of me & was then told the other one hadn't come in did I want the other one delivered? I paid for same day delivery. And now they ask if I want it delivered? This isn't the first time this has happened & I'm pretty over the incompetence it their staff! No apology, concern, nothing just do you still want it delivered? I asked if it could still be delivered today & she said yes. There were a couple other issues but it is supposed to be delivered today. We will see. They used to have free 2-3 day delivery. Now there's a $3.99 delivery fee for it and a $5.99 same day fee for terrible service & totally worse customer service. This isn't going to happen again. I've had it! I have them 1 star because they didn't have a lower rating. just so youre aware!

Told my mom to wait on medication she need for anxiety and was being rude telling her I make the…read moredecision and not the doctor and my mom was going out of town and she was told to wait and get one in Tennessee, which she could not do because she was about out of medicine

Don't waste your time going to this location staff is rude, takes forever to get your prescription…read moreready and I was cussed out by a black customer while waiting in line and the staff did nothing about it, I will be changing my pharmacy immediately if I could give this store 0 stars I would

David explained that my photo order wasn't ready because it didn't go through online I was a bit…read morefrustrated because my husband was out and about and I was counting on him picking it up shortly. David told me to place it again and he would personally push it through...my husband had already made it home and David didn't know that and I just really appreciate him valuing my time. I feel like such a number in so many business dealings lately so it was really nice to have someone take ownership of a problem and handle it kindly and respectfully. Thank you David! Also-- the store has changed so much and has fresh fruit and veggies and meals...

This particular Walgreens has gotten worse on its customer service to the point where they…read moredeliberately refuse to run a person's prescriptions through the person's insurance and they are nasty about it, when they are asked about it. On top of the unprofessionalism of the pharmacy, they take excessively long to fill prescriptions, when it should take them about 30 minutes to fill a script up. I have also noticed that the staff is standing around in the pharmacy, when they have 3-6 customers either at the drive thru window or inside to be waited on by the staff. Both my husband and I have decided to take our prescriptions elsewhere, because of the constant, unnecessary delays and the unprofessionalism of the staff here. Be aware of the lack of wanting to actually do their jobs at this pharmacy and stay away from them here, if you can and go to a different pharmacy in the area!!

We were waiting for our meds at the highland heights location and the older lady at the window at…read morefirst said we could wait for them to get ready. The lady then came back and very rudely said we couldn't wait here and we need to move so we drove around. Then when I got the message that my meds are done we driver back through and when getting my meds they once again came back and rudely said is that all. I get it's busy but all the staff was very rude when I was trying to get my meds. I don't understand why they had to be so rude while doing their jobs.

Walgreens for the win! After falling ill this weekend, I knew I had to be responsible and get a…read moreCOVID Test ASAP (just to be sure). I was quickly able to make an appointment. There are two awesome features of getting a Covid test here: (1) You never have to get out of your car. The entire test procedure takes place in their drive-up window. And (2) This location offers rapid Covid testing, so you will get your results within 2-6 hours of the test. I got my results (negative, phew!) in under two hours. The test itself wasn't bad. It's self-administered while being supervised by the pharmacist. I definitely tried to get that q-tip "UP THERE" as I wanted to be sure that if something was there they'd find it (I'm sure they were super impressed with my q-tip efforts, my eyes were watering). The staff were super friendly and helpful. Big virtual hugs to the frontline staff who are keeping us safe and healthy.

The store may be fine but the pharmacy has more business than they can handle ... they will allow…read more5-6 cars line up and let them sit for 15-20 minutes in 90 degree weather. It's happened on several occasions ... great for the environment once you reach the window its a 50/50 chance they will have it ready.

It would be great if you could call the pharmacy and reach a pharmacist or at the very least…read moresomeone working at the pharmacy but what you get is a call center that can't help with anything. If they have any issues with your prescription they just cancel it instead of calling to let you know. They also ship "maintenance meds" from a central warehouse which takes 4 business days which means if you don't call in your medications a week early it will likely be late. Most insurance companies won't even allow you to refill a 30 day medication a week early. Pretty much everything about the way this company does business is downright awful. Find any other pharmacy or use Walgreens in an absolute emergency if you must.

Professionalism and courtesy. I talked to a pharmacist today…read morewho had me so upset that, when I got off the phone, my hands were shaking, and my husband, who heard most of the conversation, tried to comfort me. I simply called this afternoon at 5:00 to ask if they could get my medication, which was due to be refilled tomorrow, prepared so that I could pick it up going through the drive-thru tomorrow morning because my husband and I have several appointments tomorrow, and I'd like to pick it up on the way out of town. The pharmacist was incredibly rude to me and just kept saying, "I won't do that!" and "If I do it for one, I'd have to do it for everyone!" and "There's just not time!" I couldn't imagine what the big deal was--to refill one prescription before the next day when they had 4 hours before closing time! He just kept yelling at me, and truly, I thought I was talking to an inexperienced high school kid. I finally asked, "Is this the pharmacist"' and he replied, "Yes," to my shock. I just tried to explain that I wanted to pick up my medication the next morning on my way through Alexandria and that I already had one medication there waiting for me, but he kept yelling at me, "I don't care! I won't do it! You can call back tomorrow!" He kept making me feel like I was asking him to do something wrong--"I won't do it!" So, then I asked if it was because it's a refill on a controlled medication, and he absolutely would not give me an answer! I thought maybe he couldn't get that prepared early, but he wouldn't TELL me this! He just kept saying, "I won't do it, and I won't keep going around and around with you about this!" He was literally yelling at me, when all I wanted was for him to answer my question. My husband was looking at me with concern at this point, and I was shaking and on the verge of tears with confusion and anger. I didn't want to pick up the prescription early; I just wanted it ready for me the following morning. But this man treated me with such unkindness, impatience, and true unprofessionalism that, after the call, my husband was urging me to change pharmacies. But, not every experience is like this one. This particular extraordinary experience occurred around 5:00 on June 9, 2026. If I'm ever treated that badly there again, I will leave, even if another pharmacy is less convenient. When you become older, convenience becomes important, but not at the sacrifice of courtesy, graciousness, and good manners. I still value these qualities.

This Walgreens was conveniently located within close proximity to my hotel. One thing about me is I…read morelove to walk everywhere. I may have only gotten in my car twice during my visit. Easy to navigate, great recommendation for places to go from the cashier, typical pricing. Saved my god sister from her allergies going too crazy (lots of Zyrtec was purchased) and saved me fees on bottles of water at my hotel. Grabbed waters here and took them back.

After having breakfast at nearby Wild Eggs, we walked a few blocks to Walgreens because we needed…read moreto buy some things we forgot to pack on our trip to Cincinnati. The issue is, when we got there, Walgreens was not open. We got her 10 minutes before opening. It was freezing as it was 40 and we were feeling it even with our coats. Thankfully, a store employee let us in a few minutes early. He totally could have let us freeze out there. I really appreciate he let us in. Typical Walgreens in regards to what they have inside. We combed through the aisles and found the items we needed. After paying we quickly went on our way but got a Lyft back to the hotel. Again the guy let us stay in the store until Lyft picked us up.

Always overpriced but definitely convenient. The most expensive prescription prices but will take…read morecoupons. While Kroger was convenient, it used way too much space.

Rx filled within 20 minutes. Lots of random items for sale, sometimes you'll find a gem. Staff are…read morepleasent and helpful. Sometimes a little too attentive. The bathrooms could be a little cleaner, some graffiti and bits of paper on the floor.

The staff in the pharmacy at completely incompetent of their job. They had one person already…read morestanding at the register for over 20 mins bc they couldn't figure out what was wrong and the. Kept asking me incorrect information. Also had me waiting for 20 mins. Get your meds elsewhere. I will be reporting this place to the state because they didn't even check ID for a narcotic!

While visiting the store, I interacted with a staff member who was wearing glasses short and had…read moreblack hair working in pharmaceutical she has been rude on multiple occasions. Unfortunately, this employee was noticeably rude and dismissive during our all interaction. Her tone and manner were unprofessional and made my shopping experience unpleasant. As a loyal Walgreens customer, I expect courteous and respectful service, and this behavior fell far below that standard. I hope management will address this matter promptly to ensure that other customers do not have a similar negative experience. Thank you for your time and attention to this matter.