I looked online and I really liked the web site: Once I gave a pizza size, it adjusted the site to show all the different topping costs for that size - supposedly. I called in my order rather than doing online, after making sure I could get a pizza without cheese. When I got to the restaurant and saw their printed menu, I saw that what was listed online was like 15% lower! I looked at my bill after ordering and it still seemed way high. My receipt was not itemized at all, just a final cost. I asked the clerk there. Many times when I sign a credit card receipt there is a sort of throw away comment at the bottom like "Thank you so,much for your business!". Only later I looked at my bill at the bottom. It said something to the effect of "You will pay us the entire cost, as determined by your issuer." Figure that out? When I asked the clerk she said "There is a 3% surcharge for a credit card, and we always post it clearly!" Why didn't they just say there was a 3% surcharge directly? I found no surcharge comment anywhere else on the printed menu or online, and sure didn't infer it to start. Maybe I would have seen something if I completed the order online rather than calling it in. My order took 15-20 minutes longer than they said. I had very clearly at least twice said NO CHEESE. When I got there the woman asked me to describe what I had ordered. I said one had no cheese. She went back to the cooks and said they were starting to make it now (about when it was supposed to be ready). I am only guessing that she totally forgot to note the no cheese in the order, and they started over from scratch, just then. The pizza was ok, but after all the other stuff, I do not recommend them. read more

Quality is hit or miss from my experience and lately past year has been HUGE miss. Most the time the pizza is like cardboard with cheese never enough sauce. The quesadillas I use to love have lately almost always come dry with not enough cheese and chewy fatty cartilage pieces of chicken in every other bite and the chicken itself is so dry like its old from the fridge an they reused it and even has a different flavor. I use to order from them ALL THE TIME but now about the only thing i will eat off their menu is a salad sadly. Their quality has seriously gone downhill with their pizza my biggest disappointment. If you do order a pizza from here make sure you ask for extra sauce! read more

Two party size pizzas. One combo and one half combo and half just cheese. If you think the place charges less for the half and half you're wrong. No justification for this other than ripping off a regular customer. Not fair, not right, not ok. read more

Yum. Everything is yum. Buy pizza and tell them I sent you. Cozy place with friendly staff.

Ordered takeout on a Saturday night, order was ready on time , however the wings are small and contained the tips. Pretty sad for the price I had to pay. The pepperoni calzone had hardly any pepperoni in it . My order for everything was over $80 and they couldn't even spare a free 2L of soda even though they hav coupons but they never apply to anything I ever order. read more

This place is way overpriced and the food is bland. Extremely bland. It tasted like someone forgot to put any flavor on the pizza or in the sauce. Save yourself $20 and time and order from Family Pizza in South Hadley. (We only ordered from here because they were closed) read more

First time having their food was a few days ago. Ordered a combo pizza and buffalo wings!. I was very impressed with both the pizza and the wings! Highly recommend. Affordable and delicious. read more

got takeout , had a pizza worst pizza so disappointing. Pizza looked like it was a day old / cold and had no flavor , sauce tastEd like it was watery , barely any toppings , over cooked dough was nasty taste too . read more

Food is good. Fast delivery. But watch out for hidden charges. Delivery fee not mentioned on their menu and a fee of you pay by credit card. read more

Rt 33 Pizza House - Watch out for hidden fees!! Delivery fee not mentioned on their menu and a fee of you pay with a credit/debit card. - Pizza Near Me - South Hadley, Massachusetts

Ordered food for delivery online tonight. it took longer than promised. the delivery guy showed up and gave me the wrong food. had to contact them almost an hour later and they asked if I wanted to right food delivered. I said yes. when the delivery guy came back he was very rude and asked me to return the incorrect food. i pulled it out of the trash and handed it to him. what a joke! read more

Not my usual spot but my husband was getting Chinese across the street so I thought I'd grab a cheese pizza for my kids and I. First off.. online ordering.. that's usually a giant positive... there's is just stupidly set up and confusing.. I thought I put half pepperoni.. apparently I didn't.. I was waiting for a confirmation text like it said.. never got one.. so I called the place to see if it was received.. absolutely rude staff, I asked if they got it, I seemed like I was annoying her.. I asked if it had the half pepperoni.. she replies it just says cheese so I kindly ask if she can add the pepperoni since the online order didn't have a feature to pay I figured I could just add the difference when I got there. I was sternly told online ordered cannot be changed.. sorry. Now call me crazy but if you want to generate business and not look like a total jerk.. I'd prob just slap the 8slices of Pepperoni on the half of the pizza and take the whole like 30 cent profit loss to have a positive customer experience, but apparently not. I'd prob never review a cheese pizza, cause it's a damn cheese pizza.. what's to go wrong. Terrible pizza. Horrible crust.. think it's frozen. Sauce tastes like spaghetti Os... ive had better pizza at chuck e cheese. If a cheese pizza sucks this bad, I can't imagine the quality of the more elaborate items on the menu Not only did the food suck but the rude customer service was enough for me. Will not be coming back. read more

I have never written a review on yelp but after 10+ years of ordering from route 33 pizza I can say I will never order again. We got a philly cheese steak pizza delivered and it was burnt to a crisp. I called them and they offered another pizza. The girl on the phone was so quick with me. I said I didn't want to make them come back out but as we all realized the pizza was inedible I called them and said we would take another pizza. The girl on the phone said if we didn't eat it they would take it back. I'm sorry but with covid you shouldn't be taking any food back. I said we tried one slice and she said the manger/ owner whoever said well we need to pay for the next pizza since we already ate part of it. I understand but we have been HUGE fans of this place for years. And working in the same industry I would offer my loyal customers good service. I could hear the conversation in the back ground and they made it seem like it was our problem to deal with. read more

Rt 33 Pizza House - a pizza in a box - Pizza Near Me - South Hadley, Massachusetts

Good , solid restaurant with a very large variety of food options. I've had pizza , grinders , calzones and wings and they've all been very good. I get a pizza once a week from there due to their consistently good pizza. No huge flare or wow factor with pizza sizes but very good tasting and quality. read more

I ordered a small pizza from Route 33 and it came with a disgusting amount of corn meal on top and the toppings that on the crust very disappointed but service was very nice. read more

Seriously this place but after an hour of attempting to order online and via phone to no avail; I'm done!

My favorite pizza shop in town and delivery is always fast. Subs are just as good as the pizza, staff is very friendly!

Ordered pizza from there tonight with a house full of company, the pizza that arrived was just awful. We called right away to try to get some service recovery we got no response they just said it is what it is. After our company left we drove the pizza back down ourselves and handed to them over the counter. They were still unapologetic.. seriously who returns of pizza in person!! read more

Don't eat here I got a pizza and it smelt like burnt plastic. If I could give negative stars I would. I threw the pizza away. There is something not right about it. They are number 157 on the list! They want to join the game. But are making people sick . Very selfish, there is solutions for this read more

Pretty much take out regular here lol my husband loves ordering from here. He loves fried mushrooms I usually get a chicken Caesar wrap or Blt wrap pizza is pretty good too large grinders and calzones ... Delivery is alway super fast and friendly! read more

Terrible. I live in New Jersey and should have known not to get pizza in Massachusetts. Never again. Eggplant parm mediocre at best, wings they bring to you with blue cheese and celery in a bag....really???!!!! Checked that off my list read more

Pizza house is always great! We tend to always get the calzone and we are never left disappointed! The grinders are never a let down either! :) A great little local pizza place! We keep going back! read more

We were new to the neighborhood this year and found this place to have the better pizza of all of the local places. We had one fail (they must have had a rough night) but its usually really great. read more

I was there today only because I was starving and saw it as I was passing by. I ordered their Greek salad with grilled chicken and it was fabulous. I was pleasantly surprised by the 4 stuffed grape leaves and delicious, warm, soft bread that came with it. The grilled chicken was perfectly marinated and cooked, and there was plenty of it. The Greek dressing, which I ordered on the side, was creamy and delicious. Plenty of feta cheese rounded out the salad nicely. I work in South Hadley and will definitely be back! Decent prices too. read more

Called rt33 Pizza and asked if they had wings and the price of them. Then I had asked if they had a pizza and wing deal. The woman I was speaking to huffed and than hung up on me. When I called back to find out why I was hung up on the man that answered the phone said it fell. I personally have dropped phones many of times but never once did I drop it and it slammed it on the receiver. Never again will I order from rt33 pizza I will go back to FAMILY PIZZA!!!!!!!!!!!!! read more

Food is average. Nothing that stands out as a superior but decent enough for easy weekend takeout. The reason for the low rating is purely lack of integrity. When putting a phone order in for delivery, the price came out much higher than my own sum calculations and I was using a coupon that should have made one item $19.99. When asked about the extreme price inflation, she explained her take on the coupon and breakdown (the coupon was for a $19.99 3-topping party size pizza) we ordered a party size Hawaiian (ham, pineapple, bacon = 3 toppings). She proceeded to explain that the pizza was $28-sthing, bacon and pineapple are priced as 2 toppings each so essentially I ordered more than 3 toppings (according to her). How that came to 28+, I cannot seem to assertain however ordering a regular party size Hawaiian is 23.95 (menu price). The mere fact that she was willing to charge me almost $5 more for a pizza using a coupon is not necessarily illegal but certainly shows an extreme lack of integrity & character. read more

I always get my pizza from pizza house. Price is not high compared to other places in the town and they make good stuff. Great customer service too. read more