Man, do I love talking to actual people. Specifically, Cindy at Ruby & Quiri. If you're in the market for appliances, if you're lucky you have two choices: local shop, or big box store. In my experience, you're going to be a lot happier with the local shop. Ruby & Quiri is no exception. When you order from a Home Depot or a Lowe's, you have to go through their stupid websites and they'll tell you the next delivery date and then it'll probably be late and you have to call for over an hour to find an actual person and wait longer while they find the right person... I've dealt with Ruby & Quiri twice now, for a fridge and then just recently a dishwasher, and they've done right by me each time. Last week, I called in and told Cindy what kind of dishwasher I was looking for and how I was in a time crunch. She was kind enough to walk me through what options they had, and then when they didn't have the exact one in stock, she went and talked to the folks on the floor and got me the floor model that matched my needs. She made sure it was in good condition, and then talked to the delivery folks who said they could throw it on a truck tomorrow even though the next delivery window was supposed to be the following week. This is the benefit of dealing with a local business. They want to make the sale, and they want to help you get what you want. I'll definitely be giving them my business again. read more

My husband insist on using this place for our business purchases. Every time we order something it is incorrect or they sell him some other machine that is not what we need they can't get what you ask for and when they can't they sell you something that you don't need or want. Every single purchase that we have attempted to made from here is incorrect or they sell you something that is clearly broken and does not work. Working with this business is the most frustrating experience I've ever had working with a business. We have had to return countless machines. I have a dryer that I still have to use that they brought me was supposedly new and has never worked from day one it throws constant error codes they cannot fix it they will not take it back. They seem like a good deal but it is inferior product and service! read more

We just recently purchased a leather power reclining sofa at this store and had the best service and buying experience! Whitney, the sales associate, met us upon entering. She was very welcoming, asked what we were looking for, and showed us around their very VERY large store and told us about the several options they have to offer, gave us time alone to walk around and make our decision - truly a great salesperson without hovering or pressuring us at all. I liked the aspect that they take your used furniture and it goes to people who might be in need and it's included in their $49 delivery fee, instead of just dumping it somewhere and charging high disposal fees like the other places we had looked at. That won my respect for the company as I have family in Texas who were hit hard by Hurricane Harvey the prior year. Whitney was very professional (and so funny) and personable, as well as being knowledgeable about the selections they offered. She even stayed late to help us without even letting on they were closing-I felt so bad, we thought they were open another hour and I hate being "that customer"! Thank you so much, Whitney, it was truly a pleasure, and we will definitely be back for any future purchases. Customer for life! read more

Purchased a SpeedQueen washer from them recently. Everything went well from the purchase to the delivery/installation. Great prices, wonderfully attentive staff. Good experience all around. read more

Beautiful store but staff are rude, non caring and unfriendly. I've purchased over $7500 of items from them. I will take my business elsewhere in the future. read more

I own a renovation company In the area and purchase appliances from Ruby and Quiri several times a year. We've always received exemplary service. read more

I sued Ruby & Quiri in 2016 and lost. My house is heated by steam radiators. Ruby & Quiri installed carpeting in three bedrooms in 2011. Without informing me, instead of cutting the carpet to slide around the radiators' feet, they disconnected the radiators from their steam pipes, slid the carpeting underneath, then reconnected the radiators. In one spare bedroom, the radiator wasn't reconnected properly, so it had a slow leak in the heating months. You couldn't see the leak unless you just happened to be looking from floor level at the radiator steam valve when a drop fell. And you wouldn't feel the water unless you walked barefoot by the steam valve. I only found it in 2016 because I had accidentally locked a cat in the room and saw a drop fall from the valve when I went looking for cat waste. I complained and waited for three months before Richard Ruby and his son-in-law deigned to come over, disconnect the radiator and take a look. I left them alone in the bedroom for about seven minutes. When I returned, the son-in-law had his back to me and was making a strange shaking motion over the carpet that he abruptly stopped. Both were acting weird but I didn't make anything of it. Weeks later, I happened to look closely at the carpet and discovered two cuts in one of the radiator's feet imprints in the carpet. The cuts were about as big as you could expect to make if you only had a couple of minutes to work. Ruby wouldn't settle so I was forced to sue for $2500 in water damage. Two weeks before court date, Ruby called me on the phone to intimidate me. He asked if I was still planning on going to court. He told me it had been a long time since he had been in court and he was having trouble finding any of the carpet installers from my installation job. In court, I read from my written testimony, introduced 19 photographs with captions written in the margins, and brought in the actual piece of carpet that had been beneath the leaking radiator. Again and again and again, I pointed out that no slits had been cut in the carpet to slide around the radiator's feet. Three of the photos, exhibits #2, #4 and #17 had captions reading "No slits in the carpet." And, of course, the piece of carpet I brought in showed no slits had been cut for the feet. In the first court session, Ruby showed up with no witnesses. That first session ended with Lorraine D., Ruby's lawyer, cross-examining me after I had finished my testimony. Very conveniently for Ruby, Judge Lisa L. ended the first session there, for an appointment, she said. That gave Ruby and Lorraine D. months to go through my testimony looking for weaknesses and come back with a witness. Three months later, the second session started with Adam H.'s testimony. Mr. H. had worked for Ruby & Quiri as an installer in 2011. Mr. H. couldn't remember ever having been at my house, but he testified that he would never move a radiator. After I showed him the pictures and the piece of carpet I had given as evidence, he had to revise his testimony. Ruby suggested Mr. H. use an empty Kleenex box to demonstrate. [Verbatim, from court testimony.] Mr. Ruby: Lorraine? Ms. L.D.: Yeah. Mr. Ruby: What about using a Kleenex box as if it's the radiator and I think Adam can show what they're referring to. [Judge L.L. then had Mr. H. demonstrate using the Kleenex box.] Judge L.: Alright. So, let's let the record reflect that we have a Kleenex box here right on the bench that the this witness is going try and I'm going to try to describe it. But help me if you can. Mr. H.: Now look. This is your carpet. Okay? It's laying up underneath here. We roll it up like this so that the edges the thinnest edge. You pick up a foot and you slip it up underneath. Judge L.: Oh, you pick up a foot of the radiator. Mr. H.: A foot of the radiator and slip it underneath. It's still folded up like this because it's hitting this leg here. You lift this leg up and you slip it underneath. You get it worked up underneath there, you tip this leg up, and you slip it underneath and then you do the same thing in the back. [End excerpt.] And this is how Judge L.L. wrote it up in her decision, finding for the defendant, Ruby & Quiri: [From Judge L.'s decision.] "The defendant called as a witness, Adam [H.], a former carpet installer for Ruby & Quiri with over 10 years of experience installing carpets. He testified that during installation the carpet installers wouldn't move a radiator when installing wall to wall carpeting but explained the process for cutting the carpet to fit around a radiator . He also explained the process while examining the carpet piece admitted into evidence. He did admit he wasn't involved with the installation of Mr. [R.]' s carpet." [End excerpt.] I wrote a complaint to the N.Y. Commission on Judicial Conduct asking to have Judge L. removed from office for lying. They dismissed my complaint and said that, by law, I could not ask for an explanation. read more

Super Store ask for Joe Havel as he is a super guy. Peter read more

We were looking for a double recliner and I was searching on-line and found Ashley home stores and liked the one they had on-line and realized there was one within driving distance- Amsterdam/Gloversville area. They were in Ruby & Quiri . We were greeted as soon as we walked in and shown the chair that we wanted and the salesman showed more within our price range and we settled on a love seat with 2 recliners in it.From the time we walked in till the time the 2 gentleman delivered to our house it was a seamless process and a breath of fresh air to be completely satisfied with everything ; would recommend this store to anyone . And we love our love seat!!!!!!!!!!!! read more

Service call on appliance we bought 11 years ago....on time, polite, efficient and thorough. Could not be more pleased.

I had the most awesome furniture buying experience. My sales associates name was Tequila, yes like the drink. She was so fun, friendly, experienced, and knowledgeable. She really listened to my wants and needs. I only wanted an easy chair like my old one. She help me find the perfect chair and I also left with a rug and padding. She understood my need to save some money in purchasing my items. She also found deals for me to save. I recommend this wonderful salesperson to obtain your future purchases. read more

My mother had the most impossible hallway to fit a dryer through and an even more difficult stairway to bring it down to the basement. These guys are truly amazing, they went above and beyond any expectations and helped my elderly mother tremendously. Andrew brought the dryer and formulated a plan in order to complete the task in exemplary fashion. He (Andrew) is one of the nicest guys and I look forward to doing more business with this company. Thank you Ruby and Quiri and THANK YOU ANDREW! You're a life saver!!! Will be recommending this business for sure. read more

We ordered flooring for three rooms this time. It was delivered and installed with professionalism, humor and no mess left to clean up. We also ordered living room, dining room and breakfast nook furniture. Most of what we got was spot on. Not sure who talked us into a glass top coffee table...but everything was good quality except for some dining room chairs which were easily returned and replaced. They even delivered said chairs on a Sunday. The sales staff was very helpful, the delivery and installation crews were top notch. Definitely pleased overall! read more

I've shopped here many times over the years. My first purchase with them was a coffee table and 2 end tables. I was young and nervous to make a large purchase without knowing how they would look in my apartment. The owner offered to drive one of the tables to my apartment, helped me bring it into my living room, and let me keep it overnight to see if I liked it or not. I could not believe how friendly and helpful he was. I ended up loving the table, and went back the next day for the other 2 tables. This was about 15 years ago, and I still have the table set in my living room. You really can't beat their customer service. read more

You can buy furniture cheaper lots of places, but you will never get the kind of personal attention you will have at this store. The owner puts his personal phone number on every business card and you can call him anytime. This is not a cheap big box store were you buy your item and that is the end of things. This is a family owned local business that offers the best in customer attention. This place is all about customer satisfaction and I for one am extremely satisfied. I purchased a chair and a flexsteel couch from Ruby and Quiri and I am so pleased with both. The customer help was terrific from the sales people to the check out to the terrific installation guys who were the best; pleasant, fast and friendly. I will certainly buy from them again. read more

Ruby & Quiri - Mattresses Near Me - Johnstown, New York

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After almost a week with out a fridge and searching all the big box stores , everything was 2 or 3 weeks out. Sat w/nothing to lose decided to try Ruby and Quiri as a friend had used them in the past. After explaining our dilemma to Taylor he said that if they didn't have a fridge in stock that he would deliver a loaner until he could get us one. Fortunately we found one. He excused himself and when he returned said he tried to call a delivery truck back but was unsuccessful however he spoke with Corey and they would deliver early Sunday a.m. on their own time. 7a.m. Sunday We had a brand new fridge set up and ready to go. Thank you to two great guys and the rest of the R&Q team for making this such a great experience! The Brazee's, Galway NY 7/11/18 read more

Love everything in the store, Staff can be extremely helpful , Interior design staff was amazing, just wish prices were a tad more affordable but as a whole they are a great local business and I plan on buying there again. read more

Over the past few years my father in law has purchased several pieces of furniture from R&Q. Every single piece has had problems with it. They break, they aren't what they say they are (telling him a couch is leather when it isn't), and their prices are too high. I will never buy anything from this place. read more

We purchased our bed from the store with a sales representative named Cassandra King. She was extremely lovely and assisted us with finding the right bed. We've slept great every night! She even sent a thank you note and follow up cards! I highly recommend you see her when you go. read more

Thanks so much to sales person Tony for the outstanding customer service, he was very pleasant and patient with our kids, and worked with our budget. He was very knowledgeable of all the mattresses quality and recommended us the best for our particular taste and need. I would definitely go back, I recommend this store, and specially recommend to ask for Tony to all my contacts. I love the store atmosphere, the Affordable prices, and the quality of the product. read more

I went to Ruby n Quiri on sunday, 4. 23 looking to purchace a new mattress n box springs. My husband n I were assisted by Tekeilla Perpall. We felt she was extremely knowledgeable of all brands of mattresses and support level of each type. She assisted us to a tester mattress and described the purpose of it. From the pressure points it depicted on our backs, she could best fit us to appropriate mattress that would be good for both of us. We purchased our new bed n contour pillows that she also described the level of support it would provide n allowed us to try. We also looked at other items in the store n obtained good information from Tekeilla for our future endeavours. She has a Great personality n alot of patience!! Thank you so much for this experience Tekeilla! Don n Aurora Tibbitts read more

Wow, What a store! Amazing selection of merchandise and two wonderful fellows came this morning and installed the washing machine. Communication was excellent, friendly personnel, and service wonderful. We are thankful that Ruby & Quiri are servicing such a wide area of the Adirondacks. read more

I have been shopping her for about 6yrs now and won't go anywhere else. The service and warranty are excellent and I like to support local businesses. Tanya Ball has always been my sales rep and I wouldn't go to anyone else. She's never been dishonest and always makes sure I am taken care of. read more

After an appliance purchase nightmare at Home Depot. I Emailed RQ for a quote josh called me right back gave me a quote and Wednesday delivery date. I said I would let Home know. Then Rick Quiri called me back to confirm the quote and offered to deliver it today! Refrigerator arrived as promised and with quality install from Randy and Austin. All on a Saturday. I Will purchase from them again. Amazing customer service!! read more

Our advisor is Joshua Morey. I can not say I am the easiest customer to deal with, because that would be a lie. Josh spent more then 4 visits with us, over the course of the last year. We Have picked couches twice and the ones we finally bought were not even ones we talked about from the start. Originally we were looking for a long lasting set, until we realized that we still have another toddler to potty-train. The last time we came in, we decided to keep our budget around $1000, and changed from a sectional to a couch and love seat. Josh didn't hesitate to help. He walked us through the selection. Now my fiancé and I can never agree on home decor, and this is where Josh came in. He help us narrow it down to what we both liked and wanted. Yes other places are cheaper, but the customer service I received from Josh is worth the extra money. I would rather be treated like a family member and pay more, then like another number and pay less. Thank you Josh. read more

Fantastic people to do business with! Delivery guys were amazing, not only did they show up on time but it was very difficult to get old king mattress down my stairs and new one up them but somehow they did it! read more

The delivery people were very nice and assembled the couch quickly. We were also looking at washers and dryers and were impressed with their system of updating prices for appliance everyday to stay competitive. read more

On 11/11 my frig. stopped working, I called service and spoke to Amanda, She explained the various costs with a repair( I did not have Mega warranty). So I decided to buy new and try got it delivered as soon as possible. Within 1 hour she had set me up with Synchrony, got approval to add on 11/12 delivery schedule. I then went with Whitney, she went over what was in stock we did the paperwork with Amanda. I just called and my deliver will be this AM. This response to my problem was excellent could not have been better, OH and by the way I have the mega warranty. Joe & Janet DeRocco read more

Recently bought a dining room set. From the salesperson to the delivery our experience was excellent. Very professional.

My elderly father was confined to his home and needed a power lift chair. My daughter,contacted the store, spoke to the owner, and the very next day a chair was delivered. The service my dad received was above and beyond, Nothing but the highest recommendation for Rubi & Quiri read more

Very happy with our furniture buying experience here - after traveling around to about a half a dozen furniture stores in the greater capital region, we found exactly what we wanted plus the sales people were BY FAR the friendliest and most helpful! You'd think those things are a given, but not so much these days, or so we've found. Def would give them our business again! read more

After several attempts with one of the big box stores, whose delivery service was unable to fit two different dryers through a doorway, someone recommended R&Q. Since this was being done long distance for a family member, I didn't know the local stores. They were awesome in handling the purchase, delivery and installation of a dryer! A special shout out to Joshua and his patience with me through all the calls involved! Definitely recommend them for going above and beyond! They even balanced the washer that hadn't been purchased from them. Thank you so much! read more

Here we go again ... I pd 4500 for leather furnture 1yr ago.. the color on the leather has wore off in many spots.... when i bought it i asked if the leather is colored all the way thu oh yes they said well not....... they came and painted the spots... omg i have no pets no kids .....unreal... now this is my 2nd problem with these people... now i bought a floor lamp 200$ got it home put a 3 way bulb in it .. it does not work... they were to call me back with a time for someone to come fix it... they didnt call just got off the phone they do not do mondays how. lucky for them ist my day off then the lady tells me to take it to them really..... then she says it doesnt have a 3 way switch really it saids it right on the lamp... i will never buy another thing here go out of town buy better quility they have more xcuses than anyone ever read more

I bought a couch and a loft bed from Tanya and they are well worth the price. Having three sons, I know my furniture is going to be well-used, but they are standing up to the challenge. Tanya was a great help, picking out colors, styles, and fabrics. She even assisted on setting up the delivery so it worked out that I was home from work. I recommend the local business, and local saleswoman. read more

If you're looking for the lowest price for appliances, look elsewhere. But if you're looking for knowledgeable and courteous salespeople who LISTEN to you, quality merchandise, and very good servicing what R&Q sells, look here. I bought 4 major appliances (plus a dehumidifier) over the past year or so and have been more than pleased, even when the refrigerator needed attention after just a few months. I don't know if I would buy furniture here because a lot of it just doesn't appeal to me -- except for a great Tiffany-style lamp I bought 2 years ago. . . . . read more

Super expensive delivery fees are crazy. Sadly there aren't many options around here.

We went in for a microwave .. ordered it , paid for it and on the way out stopped at the sleep center.. Needless to say we walked out hours later with a $5000 plus bed! Buyer beware ... Pay attention to every word of the "Be Happy" papers and think about what you are doing and what they are saying before you sign on the line. It's not my first go around with them , years ago had carpeting issues . We had been in for living room furniture , fridge, even a washer and dryer before the microwave .. The bed has been so much anxiety and anger .Our friend went in for a price on the same bed. I have her paper work and when I brought it in with mine for the same products I was told it was a mistake and they would call her to explain their error.. hers was $3000... Sorry .. not sorry.. won't go shopping there anymore. Already needed a new dishwasher, went to Lowes and now looking for a stove.. Will not shop there again. read more

While the staff are friendly I had a bad experience twice. I purchased a living room set that started falling apart in less than 3 months. They replaced it and this one is doing the same thing. Two sets in less than a year. I asked that Rick Ruby call me back it has been a couple of months now and he has still not called me. Now I have a set that I am still paying for and it is no good. read more

I have gone to many different Stores looking for Furniture for our house. we walked into Other very well known Furniture stores and walked for 30 minutes looking for help. They advertise "No pressure" but when you need questions answered there is not one to ask. What we loved about Ruby and Quiri. We were offered help which we took. The pricing was great. the furniture is high Quality. We furnished our new home and saved lots of money doing so. Did not have to pay one penny in interest charges. That was a plus for us. Years later it came time to furnish a small apartment. they had everything we needed. Recently they opened Ashley Furniture in Amsterdam where I purchased three bed mattress. Great new store and still the same great people. I have no need to even go look at another furniture store. If I ever need anything else, I will get it from them. The delivery men are fantastic. helpful, focused on customer service. All in all Ruby & Quiri / Ashley Furniture are by far the best in the Capital District PERIOD! read more

Since I posted about their service and product, Rick, Sr has resolved the issue for me. Thank you so much Rick, Sr.