Man... I organized a…read morecigar crawl with several friends, and this was the last stop on the tour. For starters: the space is in pristine condition. They have a lounge area open to the general public (spacious and comfortable), and a private members section that is IMMACULATE. The members' area has multiple rooms and is one of the cooler layouts I've seen. The cigar selection isn't the biggest, but it gets the job done. What really sold me on this place was the service and ventilation. The manager was extremely attentive to my party; gave us a tour of the building and made us feel welcomed. Regarding the ventilation - it's one of the best systems in the Chicagoland area. Unless there are 50 people in there chain smoking, you won't leave drenched in cigar smoke. Big fan of this place; I heard they have new locations coming and I'll have to check those out once they're open.

Great vibes and service a must visit. Great house sticks and great tv viewing available and the…read moremembers area is next level!!

I like Level Up. It's right across the IN/IL border, which means they serve alcohol! The space is…read morequite big, so seating shouldn't be a problem. I was greeted upon entry by a guy named Nick who was attentive; made sure I had a beverage, cut my cigar and made sure the ash tray stayed dumped. Prices on everything I did there was reasonable, and a big plus - the place is very clean. I'm a stickler when it comes to bathrooms and service, and both those boxes were checked. Not much more I needed. FYI - for my liquor fans, they don't serve the hard stuff (i.e. whiskey, rum, etc.) but they have beer and an assortment of mixed drinks. A full liquor license would've taken this place over the top. They also serve food but I didn't try anything while there. In short - if I'm in that area, I would definitely go back.

We didn't order or because we came close to closing. The hookah was very flavorful and the staff…read morewas exceptional they were attentive and caring. Came by and asked if we were ok and enjoying it. The ambiance was amazing. The lighting and the seating is very organized and nice. We could sit where we wanted. The guests were respectful as well. Very nice atmosphere all together. We will be back!

Great place to watch the Bears game and relax. Plenty of…read morespace in the front and back for your viewing pleasure. Lovely environment.

My review is solely based on my interactions with the owner, Lori, who seems to be too busy to try…read moreto run this establishment and work a 9-5! After all of the delayed responses and promises to call back, she finally confirmed the date for my party, which was a milestone bday by the way! She was not there when she said she'd be for meet, but finally showed up. I should've ran then, but didn't, trying to give her the benefit of the doubt and support our people, smh.. We did a walk through with my event planner, she let me know about guests having to purchase cigars in which I told her I would be buying them in bulk for my guests. She went on to gaslight me telling me she would make the labels for the cigars and everything! Then turned around and canceled on me, in which I did not know until 2 days before the party!! Her reason?? "Oh, I didn't think you wanted to have it here because you don't smoke cigars." So what if I don't smoke cigars! I am well aware of the type of establishment this is! That was pretty bold of her to make this decision, and all I can say is KARMA!!

This is one of the nicest smoking spaces I've seen in the state of Illinois…read more Came here to enjoy a cigar and watch the Fury vs Usyk fight (which they bought for the patrons.) The place isn't huge, but it's laid out extremely well, with enough seating for at least 50 people. And speaking of seating - black leather couches are spread throughout with ZERO wear and tear. No matter where you sit, you'll be able to clearly see a big screen TV if desired. So esthetically - Platinum is winning. The humidor is just like the lounge - not huge but it's laid out extremely well and they carry all the major brands. No kitchen or bar, but you can BYOB. Bathroom was in decent shape, and the service wasn't bad. In short - I would actually go out of my way to come here. It's a delightful place that checks every box if you're a fan of cigars or hookah.

Very knowledgeable about the products. Patient and kind. Definitely going back if I'm in the area.read more

Every time i come they either up-charge or undercharge me and i get the same 4 packs of games i…read moredon't understand why every time i come in there its a different price for the same items and every time I express that they make excuses and the pictures only show 2 of the cards i use with them cause this where i always go to get my stuff

This is the best local humidor around the Mt. Greenwood area. The owners are very friendly and…read moreextremely knowledgeable about the cigars they sell. They also have a great selection of smoking accessories and lighters, humidors, etc. I'm a customer for life.

I've been a fan of smoking cigars for ~15 years, and the south side continues to add spots where…read moregood ppl can sit back with a stick. To my delight, this place opened up roughly a month ago and I'm happy to say it's legit. The layout is lovely; there's two sections of seating, so there's a decent amount of space. Multiple TVs are in both sections so patrons can watch something or sit back with your stick with no distractions. There's a 2 stick minimum to sit in the lounge, and the staff will provide water if needed. You can BYOB but there's a cork fee for outside bottles. Also, the humidor is a tad small, so bring your own stick if you're particular. What stood out to me besides the layout was the service. The owner checked in on me multiple times while seated, and offered me a tour of the space. Good service goes a long way, so off that alone I would recommend this cigar bar. Ultimately it's very inviting, clean, and has what you need.

This place is never open on time. It supposed to open at 5:30pm but is never open that time…read more Whenever you look up the hours of operation, one link says that they closes at 10pm and another one says it closes at 11pm. I just pulled up and it's a Saturday before 10pm and it's closed. There is a limited selection. The atmosphere when it is open the only time I was able to catch it open was excellent. This place needs to expand their selection and set the hours of operation and stick to it and open on time. I am only 5 minutes away and it's sad that I have to go outside of my neighborhood because they can't get the hours of operation on track.

All of the people were very nice and welcoming, they also got my food done extremely fast. In there…read moreI felt treated well. I can't wait to come again.

Cool Vibes. Staff are friendly. Service could've been better but it was packed. DJ played good…read moremusic. I Was visiting from Houston

My husband visited Karma Cigar Bar while on vacation and absolutely loved it. The first person he…read moremet upon arrival was Chuck, and first impressions go a long way. He enjoyed it so much that he went back a second time before leaving town and again received exceptional service. I recently contacted Chuck by phone to place an order, and he had everything shipped out quickly. My husband is a cigar connoisseur, and we visit cigar lounges often, but the customer service here stands apart from any other cigar lounge we've ever visited. Thank you, Chuck and Karma Cigars Bar for the outstanding customer service. We look forward to visiting again! If you're in the Chicago area looking for a great cigar lounge, it's absolutely worth the drive to Merrillville, Indiana.

This has got to be one of the best cigar lounges I've ever visited. Customer service is great. Food…read moreis available if you're hungry. Surrounded with big screen TVS in a nice bar where you can enjoy a nice cocktail with a nice cigar of your choice. Trust me, you cannot go wrong at karma cigar lounge.