I can't speak to how dealing with them from the family side goes, but as an attendee of a service, I feel they were great. The location is convenient, close to freeways and there is a decent sized parking lot plus street parking may be available if you're lucky. The outside of the mortuary looks a bit outdated, but fits in with its surroundings. The room where the service was held is large and looks very nice with comfortable seating and a generally very nice and easy set up. The staff were friendly and professional and handled the late comers with ease, guiding to available seats. They have restrooms down a hall which are fairly easy to find if no one is around to point you towards them. read more

The quality and personalization business etiquette especially when emotions are involved do to grief. Thank you to all of management' and staff. read more

I recommend this place to everyone in the SFV. Ruckers is sympathetic, understanding and most importantly respectful to your loved ones need. The staff at Ruckers is there to help and to answer all your questions respectfully. Thank you Vanessa and Michael for your service . I know this job isn't easy. Thank you from the Juarez Family. 12/11/25. read more

The staff at Rucker's did a great job caring for our mom's remains and facilitating our gravesite service. They really worked with us within our budget and their customer service was great. read more

This is the very first time I had to handle the burial in my husband and the help and assistance that Micheal and Vanessa have to me was nothing short of amazing and compassion service, from the entry of us meeting until the final decision and steps. I so appreciate the service that was provided by them. Professional yet respectful of the care that was provided. Also, I was so thankful and grateful for the way my husband was groomed!!! Thank You Micheal and Vanessa it was a blessing to have worked with the both of you. read more

Michael I just wanted to say thank you so much to you and Ruckers Staff. Nothing compares to the level of service and dedication your funeral home provides, you're all very welcoming and attentive and truly show compassion. The Chavez and Lavis family is forever grateful. read more

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My niece passed away suddenly and was taken to this Mortuary. It was a terrible place. Michael, the director of this place tried to scam me out of several thousand dollars just to have my loved one to be transferred to our family Mortuary. When I went on their website to check their prices on the services, it routed me to an automotive parts website instead. Stay away from this place. Read others reviews of the place too for verification. These people who run this place only care about one thing. Getting as much money as they can out of you!! read more

I love Rucker's service..They are the kindest and most accommodating..My dad passed away Saturday (Feb 20,2021). We called every mortuary around the valley but the moment you tell them that you have someone deceased they would tell you that they are full and backed up. But Ruckers immediately accepted us and immediately sent all papers works needed..They picked up my dad at the hospital Monday(Feb 22,2021),had our private viewing which they call it ID on wednesday( Feb 24,2021 and got my dads ashes friday(Feb 26,2021) morning. Now he's home with us and they gave us peace of mind. The whole family would like to thank them for a job well done.. Thank you Mike and Vanessa. From, Ty Family read more

For many years, my family has utilized Ruckers mortuary for the homecoming of our family members. Still to this day the service provided by Ruckers mortuary continues to provide quality professional service. read more

I want to start by stating that it is not easy at all to even pick up the phone or even know where to start when you lose a loved one. The moment that we contacted Rucker's mortuary funeral home is the moment that we knew they had our back from 0 to 100. From the moment they picked up our beloved Leslie and took her to their facility and kept her there until we were ready to say our goodbyes, We felt so supported through it all especially after losing such a great part of our hearts. When going through something like this the last thing you want to worry about or even think about is prepping and planning arrangements for such a life-changing experience . At Ruckers mortuary Michael, Vanessa and Otis Handled all of those pressures with such grace and proved to us that there are great people who have compassion and empathy for others in such heartbreaking events.They absolutely took care of everything from the moment they picked her up from the hospital to the viewing and the transportation to the cemetery. They took care of everything. The coordinating was exceptional! My heart was heavy with grief yet managed to smile at such beautiful arrangements led by the staff. Giving my sister the farewell she deserved. I know her spirit was watching and amazed at such outpouring of love. We are eternally grateful and absolutely recommend this magnificent Funeral home for you to entrust your loved one to them. You and your loved one will be taken care of with dignity and compassion.Thank you with all my heart Michael, Vanessa and Otis and Betty the Mortician for making Leslie look like a porcelain doll. I will always remember what you all did for my beautiful Lesly, her kids my parents and my siblings. We really love you all! Forever grateful to you all. The Vargas/Castillo/ Marmol/Nava/Gomez families. read more

Rucker's Mortuary - Lesly Castillo - Mortuary Services Near Me - Pacoima, California

I could not help read the negative reviews on here, they truly do not apply to the professional, sincere assistance that my family and I received during my Brother's services. Vanessa Velasquez went above and beyond to help us understand everything their package was offering, with no hidden fees, she made us feel at peace knowing that my brother would receive an honorable goodbye from family and friends. I truly recommend this place, their prices are affordable and the customer service that Vanessa offers is truly heartfelt, she's amazing and I truly from the bottom of my heart recommend Rucker's to everyone in the SFV. Please ask for Vanessa you won't regret it! God bless, read more

I want to say thank you to Vanessa and Michael for doing everything on the day of the viewing of my beloved sister. It went smooth and was well coordinated. They even escorted guest to the seats and bathrooms. The service went as planned and on time as well. Would definitely recommend this place to anyone who needs a viewing service this is your place to go if you are here in the San Fernando Valley. Thank you once again to Vanessa and Micheal! read more

Mike was very helpful with my father's memorial services. Good communication, clean/fresh space and made everything simple for us through these hard times. Grateful to have found the perfect place to celebrate my father's life. read more

No stars will be given..Michael charge what he wants to depending on how much the policy is.How do U charge someone 4300 then change it to 3500 because Mark B. Allen charges 3200 to cremate..U Still high 300 to be exact..Look my beautiful people I understand tht Rucker is our neighborhood mortuary but their robbing US..14,000 2015 for my son checked somewhere else 7200, my dad cash 2500 to cremate when I found the policy 4500 to cremate..Thts so sad..Yall check out Mark B. Allen mortuary or Any Other mortuary, just get MORE for your Money while paying LESS..IJS.. read more

Rucker's Mortuary - Mortuary Services Near Me - Pacoima, California

Rucker's Mortuary has handled funeral arrangements for my parents, son, mother-in-law, sister-in-law , 2-brother-in-law's. Each and every time I have had nothing lees than exceptional and professional services. I have known Mr. Rucker for over 50 years, and Mr. Michael Wright of Rucker's Mortuary on a personal and professional level for well over 25years. I would definitely recommend Rucker's Mortuary to handle your pre-needs or immediate needs for a love one. read more

We used Rucker's for my father's passing. Everything was professional and respectful until it came time to pay. Mike said he accepted certified funds check or cash, which is not an issue. I simply asked if there was another method as I do not go to the bank (due to COVID) and I live quite far away. I was simply asking if we could give a personal check (my brother lives close to them) or even wire transfer. This is when he got rude and disrespectful...even saying I came 45 minutes to pick your fathers body up and "I haven't received the f-ing money, you know what the method of payment is!" Wow - just for asking if there was an alternative or easier way to pay. I agree with the other negative reviews - horrible way to treat a family after a loss. read more

Wow what a morbid experience. Horrible place to die. 3500 for a cremation ?!? seriously . Wouldnt wish my worst enemy to be cremate and disposed here. read more

Michael and Vanessa were very knowledgeable, understanding, and professional. They made this experience tolerable. Thanks guys.

I write this review with a heavy heart due to the recent loss of my grandmother; I too write this review with an indebted heart, the highest regard, and the upmost respect. Myself and my family are certain that if it wasn't for Michael at Ruckers, our plans and services wouldn't have run so seamlessly nor would it have been as successful as it was. From my initial phone call; not knowing what to say, what to do, or who to turn to, Michael had answers. He was always so calm, attentive, and more resourceful than we could have ever ask for. The staff in General were all very polite, very nice, and very respectful. The facility is immaculate, and I always felt that everything was always so strategically-organized. While feeling broken, lost, and completely overwhelmed, Ruckers guided us. Ruckers (and Michael) were our shoulder to lean on and helped us through EVERY MOVE we made, until the very end. I have no other mortuary to compare this type of service to as this is my very first loss however, I'm not sure I want to. Such phenomenal work Ruckers. I thank you from the bottom of my heart. read more

Used the services 8 years ago. Everything was perfect. Michael is awesome and have every detail covered. Always answers when called and very helpful. Using him again for other services. read more

Wonderful people ... Mike is a kind humble and considerate person who made the process of laying down my father to rest much easier and very much affordable. I would refer this place to anyone without any hesitation... read more

Unfourtunally we lost our father this year February 03, 2021. He's services where arrange for February 05, 2021. Michael was able to accommodate services Fast. Vanessa and Michael where very helpful and caring.I recommend Rucker's Mortuary for any funeral services. read more

100% recommend this mortuary! Talk to Mike, he had a very welcoming vibe and great communication! Highly recommended!!!

I had to come back in and right another review. Rucker's THANK YOU, THANK YOU, THANK YOU!!! Even during a pandemic you guys delivered during this difficult time!! Your patience, professionalism, and thoroughness makes this difficult process bearable. Thank You for taking care of my family AGAIN!! You all are amazing! read more

If you are having a hard time finding someone who offers burial Services I highly recommend Ruckers Mortuary in the City of Pacoima,ca I wanted to share My Experience with Vanessa and Mike I was Referred to this firm by A Family Member that had used them in past. Losing a loved one is very hard already and to think that you still need to take care of all the nessesary arrangement for a proper burial ceremony is not easy. Well I got to say I was very pleased with all the services and guidence I received by them. Vanessa and Michael are amazing, for it being my first time having to arrange a burial ceremony they both were really professional and friendly and so understanding they make you feel as if you are family. They presented us with different options and programs that were available to us. I want to Thank them both for Providing us with the best service . Angelica Gutierrez read more

Thank you Mike at Ruckers and your polite and friendly staff, I am grateful to know that Ruckers Mortuary is able to help and provide guidance when you are a facing a very difficult moment in life. I am forever grateful to have met Mike at Ruckers Mortuary. He is a very professional man, with high quality standards and very educated in his field of knowledge. Thank you for being an Angel in our lifes at this time of our lifes, Thank you for helping us with my mommy's burial and arrangements, we are forever greatful. Sincerely, Cristina Dominguez read more

My mother had taken the time to pre-arrange her funeral services in 1995. My family was very pleased and put at ease by Micheal, Otis and the entire team at Rucker's Mortuary. Michael was very professional and gracious when we met. He understood our grief and our desire to have perfect presentation and service for our mother. And we did, it all worked as planned we are more than satisfied with our experience and will highly recommend Rucker's Mortuary to anyone in need of their services. read more

I'm shocked to hear of the negative comments. I've had to lay four loved ones to rest and honestly I was well taken care of. Mike has always been professional and efficient, four generations of loved ones, not one time did I ever have a negative experience! I believe that makes a difference, if I have conducted business with this agency four times and no complaints compared to folks allegedly having one experience, something is off. It sounds like to me someone was looking for a discount they didn't receive and are now bitter. read more

I totally agree with Casty M. Ruckers Mortuary is horrible. They don't have any sympathy nor do they respect the feelings of the family trying to bury their loved ones. They are very rude and unprofessional and show hostility when you ask questions. I guess you're suppose to pay their outrageous prices and not ask any questions. The owner Mr. Rucker is never there and he should be there to ensure good customer service. In this type of business returning customers are important. Belive me Ruckers Mortuary lost a customer for life. read more

This wonderful mortuary has outstanding service for its costumers. This morning I was attending, my friends service and a beautiful human being named( Vanessa )and staff of Rucker bros. Family members were outstanding! I rate them a 10 plus. Andy Harland, West Hollywood Calif.God Bless Rucker Brothers Mortuary!10 plus********** read more

It took me awhile to write this review but I knew that I had to show my gratitude somehow. My father passed away in January, he died of many health complications due to years of smoking but thankfully it was a peaceful death at home in his bed. The police officer that helped at the scene suggested we deal with a family mortuary rather then calling the coroner's. So that's exactly what we did and came across Rucker's through google. I spoke with Vanessa who was so sweet and compassionate over the phone, she took down all the details and they picked my father up in no time. We then met up with Michael the following day, he was very nice, compassionate and professional. We had a private viewing of my father before going through details of how we wanted to handle things. First of, I didn't know what to expect in regards to how he would look because I had this image of my father looking different after the fact but that was not the case. He looked like himself, peaceful, like he was asleep, they did a wonderful job. I am very thankful and pleased as to how Michael handled everything so fast and in such a professional manner. Thank you for everything! From answering all of our questions to getting everything ready in 2 days! I appreciate everyone there and what they do from the bottom of my heart. read more

This company is a scam. Trying to charge my father for just moving his child's body one mile $800. Dishonest!

Rucker's Mortuary is a potent stew of disorganization, unprofessionalism and good old fashioned condescension. My family grew up in Pacoima so when my Grandmother passed away having Rucker's handle her transition was the only option my uncle really considered and it was a mistake. During my Nana's viewing the crappy music they provided kept skipping (my uncle played the organ instead), my Grandma's wig was on backwards, the plastic they stored her body in was visible and her make-up was poorly applied. To add insult to injury, Linda Armstrong (an employee of Rucker's) felt my Grandma's funeral was the appropriate place to air her grievances with current fashion trends. Standing at the podium mere feet from where my Grandmother laid, she launched into a 5 minute tirade about skirt lengths, stockings and other accessories. This was done after self-righteously discussing private family issues (which are none of her business) in front of the entire church. I have never witnessed such arrogance and lack of compassion in my life. Needless to say, I would not recommend Rucker's unless you desire subpar service. read more

My grandmother passed away from cancer this past November. As you can imagine, it was such a difficult time for her kids (my dad and his siblings) along with the rest of the family given the light she shined within our family. Rucker's Mortuary did everything with top of the line care, quickness and respect. Their work was so beautiful and all the procedures and logistics were handled so gently and smoothly in this tough time that it made the time be a bit easier for us all. Just wanted to give them a big thank you for all their love and help. 5 stars no doubt!! read more

This Mortuary is one of the worst places to deal with, they are inconsiderate and unprofessional. Mike was a heartless A$$hole and was only concerned about charging for everything! They are not helpful and take advantage of the fact that once your loved one is in their hands you have no choice but to accept bad treatment. They take advantage of the most vulnerable!!!!You would think since they pretty much charge for even the toilet paper you wipe your a$$ with , the place would be in better condition. read more

I will give Zero stars. Place is dirty. Staff sit behind desk with no real thought to helping you even during a funeral service. Very disorganized. No one assisted at the end to guide people at end of service. They nickle and dime you to death. Save yourself the heartache for your loved one and family. Dont use this place. Go Valley Funeral Home in Burbank. Valley Funeral Home is also WAY less money. Valley is also clean and the people go out of their way to help you along with total organization during a funeral. Ruckers wanted 100 bucks deposit for each easel used to place picture of deceased. This was told to the family on the DAY OF THE FUNERAL. No one had $100.00 bills so the pictures of the deceased were propped up crooked against the casket. They told me the people steal the easels. I am sure they figure since they are in a poor neighborhood in Pacoima people won't be on Yelp writing reviews. Dont use this place. I had to leave a star to review but I would have given zero. read more