I donot recommend Rukus to anyone, anymore. If I could give no stars - I would.
I went in to purchase a new Airopro cartridge. My friend happened to be working there during the time. I bought two new cartridges. Rukus USED TO take back defaulty cartiages. After seeing my friend and, breifly saying hello, I left the store. I immediately open my cartiages and try them out. One does not work so, I go back to exchange as I have done in the past.
I am told, wrongly, that I was warned about COVID policy at Rukus and that I cannot return my cartiage. I am blown away because my friend did nothing but catch up with me while ringing me up.
There is NO warning sign about the change in policy either on the door or anywhere in the shop OR I WOULD HAVE BOUGHT ELSEWHERE.
I am an extremely OCD person and, I know when I am warned about things. I was NOT warned by my friend OR her supervisor at the time.
For the past three years, I have diligently given my business to Rukus and, have helped current employees even gain employment from Rukus.
I go back into the store, I am told I was warned (WHICH IS NOT TRUE) and, I am told I am SOL (snap out of luck.)
So, not wanting to act like a Karen but feeling like I was not being heard or respected by my friend or her supervisor, I wrote a letter into the manager at the time explaining what happened.
The manager writes back and explains she talked to my friend and her supervisor and they swear they both wanted me about the policy. NO THEY DIDNOT ! If I was an employee, I would lie too if I had a job and did not even do the basics of remembering to give out a warning (which I'm sorry my friend is one to be easily distracted. ) I also learned NEVER to give business to a place where a friend works. They become unprofessional then, blame for lack of professionalism if they get caught which in this situation, that's what happened.
Whatever happened to the customer being right ?
Whatever happened to apologizing for a lack of a warning ?
Instead the manager blamed me for not listening when, I can assure you I was listening when my friend was talking about her personal life and failing to give out a warning I would have headed.
Long story short, DONOT be ripped off during COVID. I work in two towns. I used to wait and go to Rukus to give them my business and, used to give them over $1,000+ of business monthly. No longer will I do this.
Right now, I'd like to give a shoutout to American Harvest in Leavenworth, WA as THEY WILL TAKE BACK BUNK PRODUCT UNLIKE RUKUS !!!!!! Even during COVID !
I have not been back to Seattle since this event and I will gladly comment this post with other locations closer to Seattle that do take back bunk product.
Even during COVID, it's possible to put your customers first and listen to them ! It IS possible to take back product or, refuse to take back the product (as someone touched it) and, offer a refund. It is possible.
Give any store your business but this one ! There ARE stores who give warnings and, donot blame the customer for their lack of professionalism. There are stores WHO CARE.
This is not one of them.
Give anyone your business not, Rukus. read more