I would highly recommend if you are looking to rent anything look elsewhere! The owner is very rude and disrespectful. Rented a tiller for garden, brought it home, didn't work, brought it back within 30 minutes and he wouldn't give us back our deposit. said we'd never come back and he said "oh well"! Not how you run a business buddy!!! read more

I rented a wet saw. When I got it to the job site, it did not stay locked down as I needed it to and Chris the owner said it did when I picked it up. I called within an hour after renting it explained it didn't work and asked if I should try to fix it, he said go ahead or bring it back. I brought it back, not working at 7:30am the next morning, and they would not offer a credit and Chris would look at it later in the day. The next day they offered a 50% discount, I explained again it was not usable at all and I tried to fix it, I didn't cut one piece and shouldn't be charged anything, so then they said fine if I don't except the 50% off they will not credit me anything and going to charge you the full rate. Really? From what I can tell, their equipment is old and they don't care. I will never rent from Ruddy again. Worst experience ever and I rent a lot. read more

Hello all, this was my first and last experience with Ruddy's. Here is my list. 1. Expensive - there was 8 things they charged me for and I rented 1 think with a trailer and attachment. I think they charge you to rent the chains to tie down equipment. 2. Gas was not full. when I brought it up, the only guy working basically called me a liar. 3. I rented it for 4 hours. I was 25 minutes late returning because I had to go get more gas. He charged me another $95.00 4. When I went to pick up, I had to wait because the only person working was on the phone. 5. When I returned, he made me back it up into the spot he wanted. I have rented from White Bear Rental 30 or more times. They always have multiple people working to assist with all parts of the transaction and they are 25% cheaper. Thanks Ruddy's for teaching me where never to rent from again. Absolutely Terrible Experience. read more

Great experience here. After purchasing a house in Forest Lake in April that needed a lot of landscape work I googled local equipment places. Rudy's was one of the first to pop up and with sub par reviews I was hesistant to use them. However, I'm glad I did, and rented equipment multiple times from them (April - June 2024). Would recommend 100% and will continue to use them in the future whenever I need to rent equipment. Thanks Rudy's! read more

I have worked with Ruddy's rental for over 30 years now. The equipment is sometimes older, but less expensive than many other places I have worked with. Plus, with older equipment, you won't get dinged for every scratch that happens while working. If you want a sunshiny personal experience I suggest you go somewhere else. If you just want to rent equipment, double check everything before you go, and don't abuse the crap out of the equipment. In short, if you are fair with them, they will be fair with you. There will be no grace if you are late or if you don't fuel up so don't expect any. The majority of my experiences with Ruddy's have been decent. If they seem hardened and crusty, understand that it goes with the business. People break things all of the time and then concoct the most outrageous stories. If people had been breaking my stuff for 30-40 years I would be a little hardened myself. read more

Scammed me and tried to say that I used the 2 wheel dolly on the truck. Never touched it, even checked it when I turned the truck in....IMPOSSIBLE for the plastic zip tie to break. Robbery plain and simple. No wonder they have 2 stars.... read more

This place is horrible This place should go out of business. The only reason why there still alive is because of the expensive pricing. This place isn't very professional Not satisfied I had a hour and 50 min rental Brought it back sooner and the gas gauge didn't read very well and it looked the same during my 30 mile drive This place seriously needs to fix the trucks brakes and there paper made the mileage on the car confusing. The gauge was very strange. And they still wanted to bill me 33$ read more

Sourpuss to the Max!! Run Away!! We rented a trailer for the day. We didn't care that this trailer was the most rusted piece of metal on the planet, and looked like it barely survived WWII. We didn't care that the place was pretty run down! The Ruddy's employee that hooked the trailer up to my truck was the most negative, pessimistic, crotchety retail employee that I have ever met. This guy made Eeyore from Winne the Pooh look like Joel Osteen. My attempts to cheer him up was met with even a higher level of self-pitty and toxic and inappropriate comments. We talked about this jerk the whole day. We were in total disbelief. Perhaps he had been having a bad day, certainly, we thought, we would be met with someone with some level of politeness and, if not any manners, at least an absence of rudeness, when the trailer was returned the next morning... Well, no such luck...this guy was on a mission to win the National award for "The Rudest Employee of the Year." This guy should be fired twice, just to make sure he never comes back. This place is a solid "Do Not Reccommend." Rent anything, anywhere else, no matter how far the drive!! read more

I love that this is a family owned business! I've had great experiences with all rentals, especially my wedding! When I moved it was very helpful to know that this business is a U-haul DEALER, meaning they rent trucks from their store and U-haul provides the trucks/trailer. So when I signed for the truck I was signing a contract with U-haul and agreed to follow U-hauls policies. I would highly recommend this business for any rental needs!! read more

Ruddy's Rental Equipment - Wedding reception! - Machine & Tool Rental Near Me - Forest Lake, Minnesota

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Have not posted in quite a while for various reasons; but I just can't let this one slide. I rented a log splitter today from Ruddys rental in Forest Lake. Please avoid this business for the reasons stated below. Thanks. First of all the customer facing person I dealt with did NOT take COVID-19 safety seriously. Even when I asked several times he would not adjust his mask to cover his nose. A-hole. So because it is very close quarters inside we ended up doing this bizarre two steps back dance every time he needed a signature or something. Now for the rental. The first log splitter did not work at all. It could barely manage a dent in the wood. So back I went with two hunks of wood to show them it didn't work. The second unit split wood fairly well, but would only run about 2 minutes at a time. After about 2 minutes it would just die!!! So, to do my chore I needed to restart this piece of crap about 50 times!! Also after about 20 minutes the unit stopped and would not start again. I eventually found a broken wire on the kill switch. Both of the splitters were ancient pieces of junk. After all this when I asked about payment the stated I owed the four hour minimum. No reduction due to the hassle stated above. Zero stars. I will NEVER go back to Ruddys. And I suggest you do not go there either. Thanks for your time. read more

DO NOT rent from them. I reserved items well in advance for a graduation party only to have them tell me they made a mistake and entered the wrong date therefore not available. The best part is they were sorry and offered me the courtesy of refunding my money back - really a courtesy? NEVER will I trust them to rent anything from them again. read more

All around terrible experience. I paid for almost a thousand dollars worth of rentals for my daughters wedding to include 110 chairs. When we picked up the employees were very rude and rushed us through loading- I will say they did make sure to tell us to count them- sure enough we bring back ALL the chairs we got from them and it's 109, so they added another $65 to our tab. I do realize I hold some responsibility because I should have triple checked the count but when you are loading up a trailer full of chairs and being rushed it is difficult. They did not have the chairs counted out before we got there just pulled them off of several carts and there were 15 or so remaining on the final cart. Then luckily before we left my son in law realized that the U-Haul trailer we rented that they hooked up was not secured to the hitch. Not sure if they don't know what they are doing or if they are just trying to get more money from customers. I would find somewhere else to rent if I were you or plan to pay more than you bargained for. Sad that this is how anyone would choose to run a business. I do hope the owner sees this review and at least discusses customer service with his employees. read more

Stay away from these crooks. I rented a tow dolly to move my father's van. The dolley had bad wiring causing the lighting to be intermittent at first and completely stop working. Causing me to be pulled over. then the dolly shifted and stuck causing the vehicle being towed to dogleg off to the right on me. It's not because of the road slant or wind. the owner said that they would look at it when i brought it in a discuss compensation. They completely blew me off and didn't offer any adjustment instead charged me for a full days use when i didn't even use it a full day. read more

I wish I would have read these reviews before renting from Ruddys Rentals. Dishonest and Terrible customer service. I rented a 26-foot U-Haul Truck. I checked the mileage before I left the store, and it was 26 miles off. I immediately went back in and had them verify. They promised me they would correct it. When I reviewed the final billing, I was charged those 26 miles and it took 3 calls to get an $18 refund which didn't even cover the 26 miles I never used and was charged. I also returned the vehicle with the same level of gas, but they still charged me for 6 gallons of gas at over $5.00 a gallon. When I asked about this, and explained I only traveled 31 miles total, so how could I have used 6 gallons of gas, as those trucks get well over 5 miles per gallon, I was told they don't know what I had loaded in the truck and don't know how I drove.... Really!?! Everyone I have spoken to about this, has told me of similar stories and how they won't ever use Ruddy Rentals. Now I won't use them ever again, either. If you want to be taken advantage of, and be overcharged, then go to Ruddys. If you want fair pricing and honest discussions and not be taken advantage of, go somewhere else! read more

I was extremely pleased with my experience today at Ruddy's Rental. I rented a walk behind aerator, that ran beautifully, and a trailer to pull it on. I'm not a gear head, so running another engine intimidates me, but they gave me great instructions and it started on the first pull. They had someone training in the office and in the yard, so it took a little extra time getting in and out. Even still, I was able to get in and out with time to spare on a 2 hour rental. read more

If no star was an option, I would choose that one. Very disorganized, very rude employees, and terrible customer service. I ordered patio lights for an event and there were no light bulbs on one box and the other boxes had a few missing. Wouldn't give a full refund because I couldn't get back there the same day. Not even an apology for not checking their products before renting them out! read more

The U-Haul rental went fine but the service was horrible. The lady who helped us with the rental questioned my name when I gave it to her and complained about how other names weren't spelt "normal". Totally unprofessional; would not recommend this place to anyone. read more

They always have what I need. Convenient, fast, easy to work with. Very pleased with the many rentals over the past few years-tables, chairs, canopies, stump removal, ladders, party supplies, etc. read more

If I could give negative stars i would this place is an absolute scam, they sell you broken equipment then tell you it's your fault and everything is sold as is... read more

I would strongly suggest taking your rental business somewhere else. I rented a trailer that was due back by their closing time of 6 pm the following day. i knew that would not work, so my wife talked to them and were told to bring it in the next morning, no extra charge. When I got up at 0700 to get it back as early as possible as a courtesy, (on a day I didn't have to get up at all) they charged me for a second day rental. I asked if they would honor the verbal agreement made the day before and was informed flat out "no". In addition the trailer was a rusted out embarrassment to haul around. Due to a time constraint I accepted it, full well knowing that it looked like a rusted out piece of crap and I took crap from the wife for it. (It was in perfect working condition however. All the lights worked and the tires held air). I was told at the meet I used the trailer for that I would be screwed by Ruddy's rental. Being an amateur idiot I didn't believe them. Now it is graduation season and I will drive 20 miles extra to avoid giving these guys any of my money. read more

This place sucks! I rented a poorly maintained slit seeder. Wanted it for 2 hours. When picking it up, they have you sign a paper stating you agree to the return time. I didn't agree to it because it was the moment I walked in the door. I was down to only being able to have this 2 hour rental for 1 hour and 51 minutes. I made her correct it and she begrudgingly put the current time plus 2 hours. I asked if the machine was ready to go this minute or will me waiting for it on my time too. She said it's ready. Go outside and wait. The kid brought me over a rolling blower. I said that's not what I rented. He stated he's new and doesn't know the equipment. I pointed it out to him. As he's wheeling it out to my truck, the owner stopped him to chew him out about wearing sunglasses. Saying it's unprofessional to wear sunglasses when dealing with a customer. Hey owner! It's unprofessional to burn up MY TIME chewing out your employee in front of me. Now it's time for the employee to give me the basics on the slit seeder. He didn't know a single thing about it so he had to radio someone that did. The other kid "kind of" knew the equipment, but you could tell he was guessing and reading the labels as he went. The fact is, I already knew more about the machine then all of them put together. So off I went, but with 18 minutes of my 2 hours gone because of the circus called Ruddy's Rental. I get the machine home and start using it only to find that the blades are wore down to nothing. The machine had already been set to the deepest setting, but yet barely touched my lawn. I had already prepped the lawn by cutting it super short, so it was easy to see where the blades would touch. Grass seed needs to be in contact with dirt to germinate and the blades on a slitter need to cut 1/4" to 1/2" deep to make sure the seed makes it down there. And check this out! The Damage waiver seems sort of sketchy. You're charged the damage waiver UNLESS you notice it and tell them otherwise. Whether you pay the damage waiver or not, you will still be responsible for any damage they "perceive" you caused. It's seems like just a way to squeeze more money out of you without making it look like their rental rate is higher. "Damage waiver is NOT insurance. The customer is responsible for any loss of or damage to the Rented Equipment and for their return in the same condition in which they were received, except for ordinary wear and tear. If you accept the damage waiver, however, We agree to waive our right to recover from the customer the amount of loss or damage to the equipment while in your possession, except that you will be responsible for the first $500.00 or 50% of the cost of repair or replacement of damaged equipment (Whichever is higher)." This is the second time I've rented equipment from them that has been poorly maintained. It will be the last. read more

Rude owners, rented me a trailer with flat tires and brakes that didn't work on an 18ft trailer. When I told them what happened she stated that I should've called them and they would've brought me a new trailer. I was about 45 minutes away so that wasn't an option. She then told me I wasn't allowed to take the trailer that far. I will never rent from them again. Take my advice and go to all seasons rental instead. read more

I am updating from my post the other day. Today I spoke with Hope and she was absolutely wonderful! She was so kind and understanding where as the first woman was VERY Rude. If not for hope things could have gone very wrong! I am so appreciative to her and if you go there, she is totally worth the wait!! thank you Hope!!! read more

Rented a car dolly 7 23 16 to tow car with broken lower ball joint and flopping wheel. Just moved over this direction of town and had to make new resources for this area for my mobile business. Could not get car up on to dolly with floor jack so went back to the store. This took an hour because we broke the joint on 61 by fairview hospital. Towing that car would have taken three hours and she knows this. The tow would have been 7 miles from the car to home and then unload it and come back in their four hours would have been about three hours at the most and they still would have had the dolly back in time to rent it again. They have 4 dollys and 2 don't work, that means they don't fix their equipment very well. A good place would be on top of broken equipment failures. She said "we have no way of knowing if you towed something." I said "are you that serious to think it only took an hour."? I said "you seriously aren't giving me my money back" she said "no." This car is 10 minutes down the road from them. On way back from there to car with dolly I stopped at O'Reillys on Broadway to get the ball joint because it was ordered there not the store on 61. Could not tow car and went back to their store fast. It was an hour and they would not refund money. at the same time I was there, the guy with me was going to rent two jack hammers and after no refund, he said no way is he going to do business there and he was there before. we have friends in construction that have rented there before and we will be passing the word. they are not user friendly just care about profit and not customers. the customer standing at the counter shook his head that they wouldn't give me the $45.85 back. $45.85 back and one happy customer. she was stupid and I would have gone back there again to rent a dolly for my future usage but I will go to the other guy up the road now. What pissed me off the most was I didn't have anymore cash and i had to go to roseville now to get money out of the bank to hire a tow truck with a lift for $200.00 and had to be there by noon and this was cutting it close. fifty bucks lady thats all. warning, you don't want to rent here when a woman is that greedy over $45.00 and a customer. she screwed up. I had emailed from their website the night before asking for them to call me asap so i can find out if they had a dolly and guess what? nobody called and this situation was drastic because it was sitting on 61 from the night before. You lost two customers over $45.00 and i am hoping people read these reviews and go to the other guys in town. read more

DO NOT RENT FROM THIS COMPANY!!! If you need a rental company to rent from use Frankie's in Chisago City. My husband and I need to rent a trailer on Saturday for an event. We were told the trailer had to be back by 4:00pm (If I rented the trailer on any other day I would have it for 24 hours). Then they told us if we didn't have it back by 4:00pm we would need to pay for two days because Ruddy's rental is not open on Sunday's. Someone was at Ruddy's on Sunday because they charge my credit card Sunday morning. THIS IS A SCAM AND ILLEGAL! Ruddy's either needs to have someone available for drop off's on Sunday or they cannot charge for an extra day as long as the item is back by Monday morning. I am sure they have made hundreds of thousands of dollars doing this and no one has called them out on it. if this has happened to you please contact the Attorney General's office. Their website is http://www.ag.state.mn.us/ and you can fill out a complaint form. The form is the first thing listed under Attorney General if you Google it. Also fill out a complaint under the Better Business Bureau. Their website is http://www.bbb.org/minnesota/. You can also fill out a complaint there. We need to stop this business from taking advantage of its customers. I have also contacted the Washington and Chisago County attorney's to make them aware of the situation. read more

I rented their brand tow dolly two times and I would not recommend this rental agency. First time I only used the dolly for 1/2 a day but they charged me a full day. Even though they offer 1/2 day rentals I was told I would of had to tell them at the beginning of the rental. I would of had knew there was that option. To give them the benefit of the doubt I rented one from them again. This time a 1/2 day rental. Unfortunately for me I broke the fender on the dolly. My fault and I brought it to their attention. A damage waiver fee is added to every rental. I figured that the fee covers any accidental damage like every other rental company (U-Haul). Wrong! I was instructed to read the fine print on the back of the invoice when I returned the dolly. Fine print says I am responsible for any damages. So why the damage waiver fee? Maybe that's why they rent their brand first instead of U-Hauls. A bit deceptive. 2 strikes and I am not going back for a 3rd. Something just does not add up. read more

Rented a wood chipper this afternoon. We have our own small chipper which runs perfect after 20 years and decided to rent a large one from Ruddys. We put branches less than an inch in diameter through their large old chipper, we save larger ones for our fireplace. I ran into problems after an hour and called them immediately, they said bring it in. I drove it back, they said it was plugged and 2 belts broke, blaming me. I called them to request a chipper a few times the last couple weeks and it was unavailable because of storm damage in the area. I imagine these belts needed replacing after constant use. If I knew they would charge full price, I would have investigated the malfunction myself before bringing it back. I am knowledgeable about tools and take good care of mine. They charged full price and with half my brush left, I paid $172. Previously, I never had problems and they were accommodating.There are different people there, now. I would be gambling to rent from them, again. read more