Placed an order on cyber Monday. Inquired when it would be shipped and was told I had to wait 3-8…read moredays before I could inquire. I had selected the option to have the items shipped to the store. I received a message telling me my items would be delivered today (Dec. 6th, 2022). I called the store to see if it was in and was told my items weren't there and weren't in transit. Checked tracking again and it said my order had been returned to sender. Called the customer service number in the email which routed me to the U.S. I was told when I clicked to have it sent to the store they sent it to a location the store hasn't been in for about a year. They refused to re-send the order even though I didn't receive it and they have Canada Post info. stating it was being returned. They stated it would take up to 5 business days to refund my credit card. Until I get the refund I can't afford to re-order. So, my grandaughter won't have her snowsuit in time for Christmas because I won't have it in time to mail it to her. I am not going to re-order from them or ever order from them again. They get the address of their own store wrong and won't fix it. I am left inconvenienced. I let the local store know also, but they too don't seem to care. I was a good customer. Bought a snowsuit ever year and bought throughout the year for my grandaughter and baby gifts for various people. I spent a lot of money in their store and on line. No more.

** 3.5 stars **…read more Similar to Children's Place, this is one of the kid stores that has a big box feel and an explosion of crayon colours all over the clothes. Unlike Children's place, the price point is notably higher but also the quality is a bit better. The store is split into two, Carters and OshKosh. Carters is for the infants and toddlers and the OshKosh brand is more for kids up to age 14. It's hard to imagine 'kids' sized 14 though trying to wear these neon pairings with cute kittens or alligators on them. I came here often to buy the white basic onesies for baby showers as they often had friends and family deals each season. It was great because it's one of the few places that actually had real sizing. Other places like baby gap or obaibi had great phenomenal clothes but sometimes you need basics that aren't high end as spit up is bound to happen every 2 hours. You don't need soft egyptian cotton for that type of wear (and bleaching) or at the price point of $15 per onesie. Here, you can get true to size, decent quality (aka not scratchy or too thin), and affordable baby clothes. As for the OshKosh, the prices jump up and it's harder to shop here as the colour scheme and over the top cuteness makes me believe they butchered a bunch of Care Bears to create these clothes. Perhaps it doesn't appeal to my sense of fashion but the colour combinations (Yellow and purple shirts? fuschia tops with orange flowers with a dose of lime green petals?) also make any kid say 'NO' quite forceably. The service here is haphazard. Once in a while you'll find a great associate who knows all the answer and can run the cashier at lightening speeds... but that's only once in a while. Most of the time you're drumming your fingers as the two associates take at least 5 to 7 minutes per customer at the cash.

I ordered a crib in October of 2025, with estimated shipping arrival by mid-November…read more When it didn't arrive in November, I contacted customer service. It turns out their phone line doesn't actually take calls - it is exclusively a ticket email system. They indicated that the order was a bit behind but would be shipped within a day or two. A month later, in early December, we still hadn't gotten shipping info, so I reached out again. They shared that due to the high volume after Black Friday, our order would be late. Even though our order was placed in mid October! This cycle repeated itself in mid December, late December, and early January - each with promises that it would "ship out in 2 days". It never came, and we cancelled the order. This company is a scam and should be avoided at all costs.

I placed an order for a high chair costing over $500 on January 2nd. At the time of purchase, the…read morewebsite stated the item would be shipped within 1-2 weeks. Several weeks later, I still have not received my order. Two weeks ago, I contacted customer service and was told it would be delivered last week yet there has been no delivery and no follow-up. Even after 3 calls and 3 emails. The customer service is extremely poor and the delivery delays are unacceptable. I received inconsistent information and no proactive communication. Based on this experience, I strongly advise others not to order from this company if you care about reliable delivery timelines or decent customer support. Very disappointing experience overall.

I had a very unsettling experience in this particular store…read more I was followed, and while standing in line waiting to pay, the sales associate waited, lingering almost as if to make sure I paid for the items I had. This type of behaviour was tantamount to begin "profiled." I was in disbelief. However, I returned a few hours later to purchase something else, and the same thing happened, this time by a different associate. I was unsettled, and in disbelief. I brought the two incidents to the store manager's attention, who appeared to be indifferent, and defended the actions. Not being pleased with the outcome, I filled out the customer survey on the QR code. I quite promptly received an email expressing their apologies and the steps they planned to take addressing my experience. During another email exchange, compensation was mentioned as a gesture of goodwill. I was assured by the customer service associate, that a gift card would be mailed out that week, and they'll follow up with me. That week passed and so did the following week without receipt of an email or gift card. I have sent 3 emails in an attempt to find out what happened and I'm yet to receive a reply. This really isn't the type of experience I would expect from any Ralph Lauren stores. The brand exudes sophistication, elegance, intelligence and order. This behaviour does not align with their brand and I'm quite disappointed.

My family and I used to love Polo Ralph Lauren. We'd definitely go whenever we were at an outlet…read moremall. Over the years though it seems as the quality has decreased while the prices have steadily been increasing. We did not have any staff interaction to speak to but the store itself was not in a disarray and everything was easy to find.

Okay so I walk in and there is music playing, a nice setup, and kind staff welcoming me. The kids…read morearea has plenty enough of a selection as well. As I'm paying the cashier decides to take of an extra 10 percent just to be kind. 10/10 for that. Plus walking around there was tons of deals from 15 to 55% off. So if you decide to visit this outlet mall visit Tommy Hilfiger.

Oh my goodness! I can not say enough good things about this place. They had a special today where…read moreyou could get 20 books for $10! That's 50cents a book people. Not just that but the staff are incredible!! One of the ladies named Sidra, wow!! She is so awesome. She was literally scouring through the books for me while I tried to reach the target of finding 40 books. Great store, great service and wonderful people. I'll be back.

It happened on April 17, 2016, I had a horrible experience in this store. My child 3.7 years old…read moreplayed with toys in store and opened 2 of this toys. At the end the store manager obligated me to pay for these toys. After I apologized and refused to pay she said "You are not welcome anymore in my store". And when I wanted to speak with her one more time she said "Get out from my store" and one of the store workers said "your child run like a crazy". First - Nobody and never has any rights to offense my child. Second - This is a store with a lot of toys and every time you can see a lot of kids in this store, I don't think my child is first who opened a toy. If you want nobody touch toys in your store, put them on shelves, but not on floor or provide your store with shopping carts. At the end I just can say I worked at Tim Hortons for 2 years where almost every day were some conflicts with customers, but I never see our manager to speak with customer how this manager did.