Kevin and Christine Lee (Baltimore, Maryland) Just had our leaky roof replaced by Ruff Roofing on Tuesday 10/29/2019. EXCELLENT customer service!! We are very pleased with our new roof. Michael Brewer was our contact and I must say he was an absolute pleasure to work with. He was very professional, courteous and guided us thru the process, made suggestions to help us make good decisions which we appreciated. He did not pressure us to accept any of his suggestions which all were on point. He made me feel very comfortable with the whole process. The roof looks great and we are totally satisfied with the work. Michael provided us with a detailed contract, answered all our questions and I was also very impressed when I came outside that morning to go to work one of the workers was already there and he was pleasant as well. They were finished by the time my husband and I got home that day and had I not seen them in the morning I would not have known they were there but for the sign they left, they left everything very clean. Thank you soooo much Ruff Roofing. We definitely recommend Ruff Roofing :D read more

Hands down best customer service by any roofing company I have dealt with. After sustaining damage to my gutter system and roof during a wind storm, I contacted Michael Brewer. Not only did he make sure that every detail was put in my estimate, he also walked me through what they were going to do to fix my damage. Although with this storm many people sustained damage to homes and businesses and they were very busy, I was kept informed when my installation would be. And they delivered on that exact day. My neighbor, although she didn't have any damage decided to have her roof replaced as well. We seriously have the best looking roofs in our neighborhood! The whole process between hers and my installation, was so easy. The supervisor and the roofers were extremely professional and efficient. They were polite to me and made sure the area was cleaned and left like they found it. My roof looks immaculate! Super pleased and happy with Ruff Roofers and all of the people that I have had contact with. They come with my highest recommendation! read more

My rowhouse has a flat roof, was the built-up-tar type, that required yearly maintenance and yearly repairs. It was a constant source of stress, every rainstorm or snowfall I was worried about what would leak next and those worries were always justified because there was always a leak. Finally, my contractor referred me to Ruff Roofers and I had them replace my entire roof in 2015 and it has been such a relief. Knowing that no matter how much rain or snow we get, I don't have to worry. My roof doesn't leak. And if I do have a problem at some point in the future, the amazing warranties on workmanship and material has me covered. And as an added, unexpected bonus...the type of roof I had installed and the insulation added have easily knocked $25.00 to $50.00 off my heating and cooling bills per month. A quality job from a quality company and I can't recommend them enough. read more

First off - wow...dealing with roofers is about the worst thing I've ever done in regards to contractors. after dealing with several companies to look at my odd project, Ruff Roofers certainly changed my opinion about roofers! Getting an appointment did take a week, but it was worth the wait. Ryan came out, got up on the roof (which 4 other companies did not), and really did a thorough diagnosis. Although I felt like the price was high, "getting what you paid for" actually came into play here - not only was the estimating experience very professional, the crews were all dressed in uniform, the equipment spotless, and the landscaping looks better than it did before they started. After my experience, it is not a shock why these guys are in business after 75 years. I will definitely continue to recommend this company. read more

We experienced a house fire and from the time that Emmett arrived to provide us an estimate to the time that Scott and Papa completed the job, it was top notch. The communication was fantastic...I knew right where we were in the process and continually got updates from Emmett on his efforts with our Insurance company. I didn't have to do a thing. Rich set the clear expectation with me about schedule and let me know what to expect. Scott and Papa set up the job site with safety and protection in mind. They worked efficiently. They didn't leave until the roof was complete and the yard was cleaned up. Scott even provided progress and completion photos of the job. Thank you to Ruff Roofers...in a time that is super stressful for us, they took care of the roof and it looks great!! read more

I am very pleased to share my positive experience with Ruff Roofers and with Mike in particular. The day I called him about a leak in our living room ceiling, he came by the house and noticed a problem that he was able to remedy that day. When the crew arrived to complete the job, they were timely, courteous, and professional, and they cleaned the debris quickly and efficiently. They were also able to fix a trim issue that had concerned me for over a year. My correspondences with Mike were always professional and he had a great attention to detail and wanted me to be happy. He returned calls promptly, took his time to explain everything, and even communicated with me over the weekend and in the evenings. I will be recommending Ruff Roofers in the future. read more

Ruff Roofers provided excellent service, from the initial meeting, to bringing shingle samples, to getting the roof organized and finished to our complete satisfaction. Project manager, Glen, was communicative and efficient. I particularly appreciated the suggestion to remove pictures and fragile items that could fall and break inside our home in preparation for the completely new roof which include tearing off the old one. I am all about being proactive and yet I had overlooked this. A big thanks to Glen for that! Everything went smoothly and as promised. The roof is beautiful. They are true craftsmen. The crew was polite and cleaned up all debris after the job was finished. Great company! I would highly recommend Ruff Roofers to everyone! read more

Ruff Roofers did a phenomenal job on my roofing project. The job went as planned and the clean up was great. The estimator, foreman and the crew onsite very friendly, hard working, and knowledgeable. Top notch service at a fair price. I will recommend to all of my friends and family. Price wise they were not low but given what I have seen with the coordination, safety, onsite foreman, safety (my background) and quality of the work, they gave a very price for the job. Having been burned by low bidders in the past, this experience has restored my faith in quality contractors. Thank you Ruff Roofers if you are reading this. read more

I couldn't be happier with my experience with Ruff Roofers! They recently replaced my entire roof and installed new gutters, downspouts and a copper chimney cap. From start to finish they were extremely professional and delivered an absolutely excellent product. They arrived on time, and completed the project ahead of schedule. They kept me informed along the way, and were very fast to respond to any communications. I definitely recommend them to for an outstanding product (backed by an excellent warranty) and an overall great experience. read more

Ruff Roofers is an impeccable company that provided great service from start to finish. The total roof replacement went smooth and quicker than I had even hoped for. The crew foreman Scott kept me informed every step of the way. Most importantly they cleaned up the job site and made it look like nothing had ever happened, which was very important to me since my neighbor's roofing company created a huge mess and showed no care for my property. I would highly recommend Ruff for any service and will easily call them for future projects. read more

We had overflowing gutters and downspouts on heavy rains. We called Ruff Roofers to help provide a solution. When they came out, they were friendly and took every safety precaution. They quickly identified the downspout was clogged. They were able to fix the issue right there and we have no issues since. We definitely will be calling Ruff Roofers in the future if the need arises. Top notch company. read more

I had three companies out to my parents house and non-could solve the issue. After Ruff sent their technicians out I found the problem within an hour. It took two days of tearing out bad wood but finally we have a leak free roof after 3 years. I have since used used them on two other properties since this project with great success. Will be your easiest contractor decision...good luck! read more

I highly recommend Ruff Roofers. I had a very difficult job combining a regular shingle roof with damage to the substructure and the replacement of a large metal roof. All was handled admirably with few issues. Those few issues were addressed professionally and immediately. Ryan was fantastic to deal with. All calls were returned within minutes. These are the folks to use. read more

Ruff Roofers did a great job on our company roof. We called them after we found a leak and Mike was out that day to look at it. We had our roof replaced in 2 days. Mike kept in contact with me the entire time letting me know the status of what was going on. They had a crew on the roof and finished within 1 day of starting. I could not have asked for better service. read more

Robb Ruff and the team go the extra mile to stay up to date on the latest products, techniques, and industry advances, most recently attending the International Roofing Expo. As the founder of Claim, Inc. out of Austin, I am always looking to partner with excellent commercial and residential contractors leading the way in this industry. With RR, I found just that. read more

If they cut roofing the same way they cut people off on the highway, then I'll be sure to hire them in the future! The "Superior Customer Service Capabilities" were on full display from the middle finger being stuck out from the company truck. Great look in bumper to bumper traffic, some may say "Exceptional Quality Craftsmanship" read more

Requested a roof inspection to go with one of our home inspections; I was told that someone would call me back; the girl that answered the phone seemed clueless and NO ONE EVER RETURNED MY CALL. Must be nice to have so much business that you don't have to do that!!! I care much more about my customers than that. read more

I'll keep this short for clarity purposes: "Outstanding" service from the office, to estimate, to the finished product which included explanation of tooling, materials and techniques. Business, the way it should be. Slate roof repair. 1938 center-hall colonial in the Historic District, Easton, Maryland. read more

The service has really improved; the staff is noticeably friendlier and more helpful. It looks great and has way more to choose from in the eco and green arena.This store is THEE BEST ...The associate that helped me was quite friendly and attentive.Excellent service... read more