Requested a mold inspection. The company came out within forty eight hours and took a sample of…read moreboth the outdoor and indoor. Good value.

Great company good experience. The inspectors report was quick and thorough. I really appreciate…read morethe responsiveness of the customer service team.

We highly recommend Josh Ratcliff and Capital Insurance Restorations!!! They did an amazing job…read morereplacing our roof, gutters, and downspouts and replacing our front door. We hired them as a result of hail damage. Our contractor was Josh. From start to finish, he made the entire process seamless. He handled everything from inspecting our roof to negotiating with our insurance company. He was extremely professional, knowledgeable, and easy to work with! Our new roof looks amazing. The quality of the installation is clearly superior, and we feel confident knowing our home is protected for years to come. I would not hesitate to recommend Josh and his team at Capital Insurance Restorations. Thanks for everything Josh!!!!

Andrew contacted me about doing a roof inspection, and he found problems with hail, wind and water…read moredamage. He explained the process and how they would coordinate the work with my insurance company I pointed out leak stains around a skylight as well as on some ceilings. He contacted my insurance company and together they looked at the roof. In a few days, Andrew called me to say that the insurance company would cover the cost above my deductible for a new roof based on the damage they identified. Andrew explained every step of the process and gave me a date when they would start. The team worked efficiently for 2 days to remove all the old shingles and install new ones, as well as replacing some boards of the underlayment. While they were on the roof, I pointed out a problem with a gutter angle that caused water damage to windows below, and they cheerfully made the adjustment needed. They gave special attention to the laying of shingles around 3 skylights to ensure leaks were prevented. Afterward, Andrew sent in two painters to repaint areas of the ceilings where leak stains were visible, after carefully spreading drop-cloths ovet floors in those areas. They also did excellent work. At the end of the project, the roofing crew went over the yard to ensure all trash and nails were picked up. I can't say enough good about Andrew and the crew. They were so professional and friendly and went above and beyond all expectations, and I very highly recommend them.

I contacted Ben at Milestone Inspection Services concerning a slow draining sewer drain line that…read moreneeded to be inspected. Ben came promptly as promised, covered his feet with protective booties before entering my home and immediately got to work using a camera to scope the drainage lines. He was beyond professional in his explanation and worked neatly and efficiently and was able to pinpoint what the cause of the concern was. I highly recommend Milestone as a valuable resource in home inspection.

This is a guy who not only is competent but has great fees and will go the extra mile to give you…read moresuperior service. I highly recommend!

Walter and his crew replaced our aging soffits in a day and a half, and they look great! We…read moreappreciate their workmanship and attention to detail. They left our plants undisturbed and cleaned up without a trace of debris!

From the owner: We are a locally owned and operated company that values honesty and integrity and treats your home…read moreimprovement project as if it were our own. We offer a wide range of roofing expertise and experience to meet the specific needs of our clients. For 20+ years, we have established a solid reputation and proud of our following of loyal customers and referrals to their families and friends.We specialize in a asphalt shingle and flat roofs. We offer roof installation, roof repair, roof maintenance, roof inspection, gutter repair, gutter installation, and gutter cleaning. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships and guarantee your satisfaction!

Read this, then read what's in the photo…read more This was a terrible experience with a "company" and "contractors". In working with first-time homebuyers program, I reached out to Justin for an estimate. The estimate was $200 and I sent payment via Zelle to someone named Chandler Megel. I should have ran for the hills after this, but he was helpful, kind, and I thought he was an honest man. Fast forward to entering into a contract with the company, the initial work we agree on was $5,000 , minus the $200 for the estimate, so it came down to $4800. I sent $2400 to Chandler via Zelle for the deposit. The materials got delivered and when the rain let up, Justin was scheduled to begin work. Monday, September 11th, 2023, the 20-yard dumpster was delivered to our driveway, and on Tuesday, September 12th, 2023, the work began. Maybe 2 hours into the work, Justin and Chandler came to tell us that what they could see of the wood on our roof needed to be replaced, and that it was supposed to be $4,600 per side. We had three sides, so if they had to replace all wood on all sides, it would cost triple that + $5,000. After "verifying" that all sides needed to be replaced, they asked to come inside of our house and discuss. They asked "how much money can you give today?" I told them that we had the money we already planned to pay them ($2,400) plus another $2,500 and we could put $1,500 on our credit card. They "called their boss" and "got the price down" to $7,200 + $5,000. After this, we paid them $4,000 via Zelle. At this point, we have paid them $6,600 and told them we could pay another $1,500 when they "got their credit card system working". After day one, around 8pm, Justin and Chandler came to me to get the additional credit card payment. They called someone named Mary, who we later found out is Justin's mother, and took payment over the phone. At this point, we have paid them $8,100 and only have one side of the roof completed. Clearly, this was my fault for paying them prior to even half of the work being completed. Day 2 comes, and Justin catches me on my way to work in the morning, and tells me that the numbers I crunched last night and sent to him were "false" he told me that I owe them another $1,900 that day based on the numbers we discussed yesterday. I told him he was probably correct and that the Zelle limits prevented us from sending all that we had yesterday. To avoid any issues, I sent Chandler $1,900 via Zelle. Another stupid decision on my part. Now, we have sent them $10,000 total, and still only have 1 part of our roof complete. Justin told me he would still be here at 7pm when I got off work, but he texted around 3pm and told me they were done for the day and they would all be back tomorrow. While at work, I started to get a bad feeling about all of this, and began to research the company because I realized Justin originally made me believe he was the boss, and now his story was changing. I called the Maryland Home Improvement Commission to verify the company and a woman named Brenda was not able to verify Justin's name, the company name, or the license number they provided me. Now, I realized they had provided me with a fraudulent license number, they were unlicensed contractors, and we had already paid them $10,000. I never saw Justin again. I had previously asked Mary and Justin for an updated contract to reflect our new agreements and our new scope of work. We requested any permits they got from the state of Maryland for the work, the warranty document that would be submitted to the state of Maryland, contractor and subcontractor names and license numbers, and a letter that they said we had to sign for a payment plan.I asked them for all of this to provide to our lender via the homebuyer program we worked with as well as our homeowner's insurance company. Our realtor let us know that if we did not have this information, we would likely have to tear the roof off and get it done again. I finally received the updated contract that indicated the money we paid and the money we owed. There was no itemized list of work done or cost of materials/labor. There was still a fake license number at the top, and we did not get most of what we requested and there was no communication about when we would receive it. The subcontractors came back the following day and finished work. They cleaned up most of the debris and threw everything away (including leftover brand new plywood). Thursday, September 14th, 2023 at 6:28 pm was the last time I heard from Justin. He told me Mary (his mother) would send all documentation and paperwork. I sent three additional messages to Justin, and never received a response.

This is a terrible business. The roof service I got comes with a 5-year waterproof warranty…read more Shortly after the service was completed, the roof leaked again. I called and was told the crew will come. They never came and then never responded to me again. One year later, the roof continues to leak. I called again and they told once again, a crew will reach out 24-48 hours later. That never happened. I have since called several times and my number was most likely blocked by them. In short, this company is at best non-responsive, at worst being dishonest and never intends to honor their warranty.

Tony and the Vanguard team are absolutely amazing. I was going to be in and out of town following a…read morebig storm and Tony took care of everything. He did an inspection within two days, and made himself available to meet up with the Insurance inspector within a week. In between he was a great communicator with me and on my behalf with the claim adjuster, the whole process truly was was seamless. I ended up with a new $13k+ roof for the cost of my deductible and couldn't be more grateful. Tony is the absolute best contractor I've worked with, no exaggeration.

Based on my personal business experience with Sam Kohler, owner of Vanguard General Contracting…read moreLLC, I cannot recommend doing business without clear written agreements and upfront payment terms. Payment for services performed by my company remains outstanding despite multiple assurances that payment would be made. In addition, my company was promised a 10% referral compensation for leads provided, which was not paid as agreed. I am sharing only my direct experience so that other businesses can make informed decisions.

We got a great deal on our new siding and ROI did a fantastic job! It was time to replace our super…read moreold siding and the sales process was fair and we did not feel pressured at all. We got a great deal and I recommend using ROI for your next project. The construction team was great and even though the project took a little longer then expected it was still done promptly. There was a slight delay because they found old asbestos siding and that needed to be removed. Our project coordinator Brooke was very nice and helped everything run smoothly.

Great company, great service. Responded very quickly, came within a day and did excellent high…read morequality exterior renovations. Very highly recommend.