There's no better, more efficient gas delivery company in the quad cities area. Period.read more

horrible! They did not care about the customers and love to charge you huge fees! Don't use them…read morelook elsewhere. What a scam.

Clean, affordable options for storage. Getting a moving truck is a painless process at this…read morelocation. Positive customer service experience.

Do not take the word of anyone at this store. I went in to buy new blinker set up and harness for…read moremy trailer before trip to California to a bike show. They told me that the wireless set up works a lot better with magnets to go on the side of the trailer. I asked him if it doesn't work for the trip if they would refund my money. The guy said yes. Along the trip on Highway 40 the lights fell off one wire got wrapped around the trailer so that kept that light. The other one is sitting somewhere on Highway 40. I had to drive all the way to Bakersfield at night with no trailer lights to have a trailer company replace the lights I was gonna replace before I left. I came back and they said they would not refund my money for this piece of crap system that they sold me when I was going buy the right one in the first place.

Great store, great staff. The other day a couple of items fell out of my purse in the parking lot…read more Someone brought them into the store. A staff member did a little detective work by researching their sales for the day, found that I was the only one that bought those items. Then because I had a telephone number with them, clerk called which reunited me with my lost items. A favorite place to shop.

This true value was amazing to visit when I first moved to prescott. The staff were extremely…read morefriendly and very helpful. Especially since i needed a bunch of screws to build a bed frame but I couldn't find them om my own without the help of the employees. The quality of everything I bought here was all worth the money despite the high prices. Most of my tools for my first tool box as well as the box itself came from this location and they're still holding strong and working properly. The store had such an amazing selection of hardware to choose from its better than home depot and lowes. The biggest criticism is the high prices of the products. But still it's worth the money and quality tk ensure you get something that'll last a life time. Check out this store over other hardware stores.

My fiancé and I have a home in Mayer, AZ, where we were using Santa Fe Propane. We are not here…read morefull time! A few months ago our propane was running low and we were looking into some other options for propane. Without our consent or even calling us they took it upon themselves and filled the tank and billed us. My fiancé called, thought we had it resolved and got set up for payments on the propane that was filled and billed to us without our consent. But now they came onto the property without a call beforehand, no consent and no permission and just took the tank! And while taking this tank they rolled over our septic tank with their extremely heavy piece of equipment! Now I have to have a inspection done on the septic tank because of their heavy equipment being parked on it! Also by taking the propane tank with out us knowing has left the home vulnerable to a pipe freeze which could lead to a pipe break and my whole home to be flooded! They have taken no action and have pretty much told us to puns sand and pay the bill! I will never use this company again!

This is now suburban propane and it's gone downhill. I called for a delivery and they asked me…read moreabout how I would pay and I was on the prepay program and this was my first delivery of the new order. Then they told me I was due to pay for the tank rental which I already payed. I asked for a morning delivery and was told that they would not give me a choice and they would get there whenever it fit their schedule so I have wait all day. What terrible customer service. I will be looking to change propane companies next year after 13 Years.

Prescott Valley, Ace Hardware is a store where you can ALWAYS find Staff who are interested in…read morehelping you!! I needed my sliding screen door re-screened and a protective screen added to the bottom so my dog will not continue to ruin my sliding screen door! Jim, who is the most amazing "re-screener", did an incredible job. He even came up with a way to keep my large dog from getting around the "dog guard" and continuing to put holes in my screen. I cannot say enough about the quality of the job, the kindness, the interest in problem solving, and the fair price. I know where I can go to find the tools, and the people to answer my questions. Ace Prescott Valley, is a business that I can trust, with folks that care about their customers and customer service! Thank you Prescott Valley Ace Hardware!!

Service is excellent, nice selection fair value always greeted when I come in always get my propane…read morethere

Suburban Propane bought out the company I was using and their service went well for a while. Last…read morefall I ordered a tank of propane and a month later I was hit with a tank rental bill at double what I had been paying. I am a senior citizen on a fixed income and have to budget my moneys. They did not notify of the increase and it hit me hard! I wrote this company a letter explaining that I wanted to discontinue service with them and to be reimbursed for the gas that I paid for that is still in the tank. They ignored it and keep sending me bills with more interest added on. They are more interested in $$$$$$$$$$$ than in customers needs or concerns. With the number of One Star rating that I see on the site, I think it would be in their best interest to look into new leadership and policies that are going to be more customer friendly.

Careful with this service. We sold our house in September but despite calling them to make sure…read morethey knew we no longer owned that home, they are still billing us for tank rental. They apparently had it on record that the house was being sold as well.

Disappointing and Unprofessional Customer Interaction…read more I stopped at this Roberts gas station to purchase a soda and a snack--something I've done many times before, as I am a regular customer. Unfortunately, this visit was a very negative experience due to the behavior of the cashier. When I approached the counter, I greeted the cashier, but received no response. As I was paying with my card, she began giving rapid, commanding instructions while I was already in the process of using the terminal. This became confusing rather than helpful. I calmly told her, "I'm sorry, I can do this--you're just confusing me." After that, the interaction noticeably changed. The cashier became silent and visibly upset. When the payment terminal had issues and needed to be reset--a situation outside of my control--she appeared to blame me and became increasingly irritated. Once the transaction was completed, I asked politely, "Did I do something wrong?" Her response was completely unacceptable. She told me that I was rude, said she "didn't need this," and then told me to "get out." I want to be very clear: I did not raise my voice, insult her, or behave disrespectfully. I am an older customer, and the confusion came from being spoken to abruptly while already following the payment process. That does not justify being spoken to harshly or being told to leave the store. What was especially disappointing is that I frequent this location. The only difference this day was my appearance--I was unshaven and dressed casually. Whether that played a role or not, no customer should ever be treated this way. I expect better professionalism, courtesy, and respect from a business I regularly support.

Last week I bought six bottles of beer in Robert's Market Place and…read moreas I was walking out I dropped the package on the floor and they all broke. A young man began sweeping up the mess while I got another six bottles. At the register I handed the clerk my credit card when the manager came up and said, "No, here's your card back. You already paid for what you wanted and I want you to get it. We appreciate your shopping with us. Thank you." I left the store with far more than the six bottles I had wanted. Far far more. Thank you Roberts Market Place. Charlie Mitchell

Dwayne, in the Home Depot (on Hwy 69, Prescott, AZ) plumbing department, saved the day! I had a…read moredrippy shower spout and let Dwayne know what I needed. He said "that's a Delta product and Home Depot doesn't carry Delta, but..." Dwayne reached down and grabbed an item from the bottom shelf and announced that Home Depot had received this (Delta) product in error, and it wasn't worth returning to the supplier. It was exactly what I needed! He also told me the drip was due to a faulty cartridge. Who knew that showers even had cartridges? He pulled the exact cartridge that I needed, amongst a variety and showed me the difference between them. He then opened another box. He showed the complete cartridge assembly, and what I would need to do to swap it out. What started out being an intimidating repair, following Dwayne's show-and-tell, was completed correctly and quickly. I was SO grateful I dropped off a thank you card, which I hope was shared with HD management, along with a gift card for coffee. Dwayne is my "go to" guy and he really knows his stuff.

I usually try to buy everything from Lowe's, yet since living in Phoenix all of my life, and Sears…read moreclosed, along with Active Duty in the Army, I knew that only the Home Depot had Ryobi products. I haven't been in a Home Depot store in over a year. At check out, I tried to use my phone number for the 10% off that Veterans get. I had to get help because it wasn't taking my phone number. A heavy set employee asked me if I had gone over my $400.00 per year cap. I never even knew that there was a cap, but I stated that I haven't even been in a Home Depot store in over a year, and he told me that Veterans lie! I could have punched him in the throat. I didn't, but I will never return to any Home Depot store again! First responders, Veterans, just warning you, your service to your country and people whom you help, the Home Depot employees think that we are all liars! I'll order Ryobi from them directly. The Home Depot is a disgrace to everyone who has served, or continues to serve!