I scheduled this company to install a water heater that I had purchased and was quoted $187 per…read morehour depending on how long the job took when I spoke with Charlie. The technician who arrived was a different person. He arrived at approximately 9:30 AM and finished cleaning up and removing the old heater around 11:22 AM (under two hours on site). After the work was completed, I was presented with an invoice for over $800 based on 4 hours of "port-to-port" billing that had never been mentioned when the job was scheduled. When I questioned the extremely high bill, the technician first said it included an hour of travel time. I pointed out the company is about 20 minutes away. He then said the charge also included time loading his truck, even though I had purchased the water heater and he did not need to bring any major parts for the installation. While preparing the invoice, the technician spent about 15 minutes on the phone. I then personally called Charlie (the person I originally spoke with). During that conversation, Charlie stated a half hour port-to-port travel charge should apply, but no port-to-port billing had ever been disclosed when the job was scheduled. Charlie said he would call the technician. After that conversation, the technician returned with a revised invoice for 3.5 hours totaling over $600. Because I was quoted an hourly rate based on the time it took, I paid for two hours of labor based on the quoted hourly rate, even though the work itself took less than two hours. After mentioning the situation to a neighbor, they told me they had a similar experience with this company involving unexpected travel charges. If you consider using this company, make sure you get all pricing and billing policies in writing beforehand -- or better yet, save yourself the stress and money.

Quick response? yes, within 12 hours of the call…read more Price ? exorbitant, 1K labor for an hours of service, including travel. Not happy.

After I got my bill, I felt like I had been assaulted. They charged me over $600 for 90 minutes of…read morework and $10 in parts. For a little more, I could have gone to plumbing school myself and I certainly would before I would ever call these people again. No plumbing problem is worth getting assaulted over. Try and figure it out yourself or call a friend who can help.

Bret is the most professional plumber I have ever dealt with. I had an emergency plumbing issue,…read moreand Bret responded immediately and corrected the problem. I had no water over the weekend and he made time for me and eased my mind. Also, his prices were very competitive. Overall he turned what could have been a disaster into something that was easily corrected. I highly recommend Bret and Good News Drain Services!

My ceiling started leaking yesterday and Brett responded quickly!! He told me he has a little…read morecamera to see where the leak was coming from so he wouldn't have a make a huge whole in my ceiling and I was very happy to hear that. He came out this morning, found the issue and fixed it!! He was also very kind and fixed a separate issue (that has nothing to do with the leak) we had in our bathroom. Highly recommend and I've finally found someone reliable to fix our plumbing issues!

I just want to say what amazing service we received today from this company. We called at 9:30 am…read moreand Ronnie and Kyle arrived at noon. We are a new customer and did not have heat. These wonderful men told us exactly what we needed to fix our situation. I cannot say enough about the wonderful customer service, the professionalism and general wonderful personalities of the people of this company. I would recommend RJ Groner to anyone that will listen. Thank you for such a blessing

Stay Away !!! Installed my Mitsubishi Split System that…read moreworked for 1 season only. I Spent almost 10,000. Adding insult to injury they charge 79.00 which they waived to send a tech out to tell me what I already knew a leak in the system? They then want to change me 500.00 to find the leak. Then charge me to fix the leak at what cost?????????????????? Learn from my costly mistake RUN I have had no Heat or Ac since season 1. WTF Tired of being scamed!!!!!!

Our hot water tank died ( it was 20 years old) My husband…read moredecided to call Plumbing Pros here in Forks Township. They answered right away and had my husband take pictures of our old system. We needed a new one so Sal went and picked up a top quality Bradford White Defender System. Since he had pictures, he also picked up other supplies he needed and was ready for the job when he arrived- 4 hours later. Took him and his helper 2 1/2 hours to take out the old and install the new. What was really great about Sal was that he kept everything neat and organized. Very Professional! At the end it cost us $1800.

From the owner: Your trusted ally in residential plumbing At Plumbing Pros LLC, we stand as your full-service,…read morelocal plumbing authority, deeply rooted in Pennsylvania’s Lehigh Valley. Specializing in residential plumbing, our team of skilled plumbers brings years of expertise to every job. From emergency plumbing situations that require immediate attention to the careful planning and execution of a bathroom addition, our commitment is to operate with the utmost integrity and professionalism. Recognizing the critical nature of plumbing emergencies, we prioritize a rapid and effective response to your calls. You will always receive the prompt attention your situation deserves.We pride ourselves on our ability to provide exceptional customer service.

We recently had a furnace and water heater installed by Edwin Stipe and, based on this…read moreinstallation, I would never recommend them to anyone. Here's the story: Several years ago, Edwin Stipe replaced our A/C. We were happy with the install, and happy with the technicians who have been inspecting the unit as part of the service plan. This is why we chose Edwin Stipe for the furnace and water heater install. Tim Fleischood of Edwin Stipe came to our house and made recommendations for the work. It sounded reasonable, and based on past work, we went ahead with the job. One of the problems I had with the old furnace was the filter was located inside the furnace and it was always collapsing. Tim said no one installed the filter in the furnace anymore, and promised it would be on the outside in the ductwork. Installation day came. The workers were friendly and respectful of our property, donning booties to keep the floor clean as the brought equipment and tools in and out of the house. This is where the positives end. When the installation was complete, I discovered the filter was installed inside the furnace, just like Tim said it would NOT be. The workers said it would be OK and the filter would not collapse. I grudgingly said OK, and they left. When they left, they said someone would contact me for the permit inspections. The A/C was running and after a couple of hours I decided to check out the filter. I had to remove 4 or 5 sheet metal screws to access the filter (ridiculous!) and the filter was indeed collapsing. Looking at the installation, I noticed, among other things, the gas to the furnace was off. WTH? Clearly the furnace was never tested, and no one said anything about returning any time to turn on the gas or testing the furnace! There were also massive air leaks in the duct work where they had installed a transition piece for the new furnace. I contacted Tim, explained my frustration, and he said they would return. The same tech who did the installation returned (I hope he never returns again). He told me (believe it or not), it doesn't matter if there are air leaks because its in the house. What?? He had absolutely no answer as to why the gas was left off and asked if I wanted the furnace tested. Uh, yeah! The tech turned on the gas and ran the furnace for about 30 seconds. He cut a very jagged hole in the side of the ductwork, mutilated a filter because it didn't fit, and cut a piece of exhaust flue in half, straightened it out, and screwed it over the filter. I was livid! It was the worst hack job I've ever seen. I contacted Tim (yet again) and sent him a picture of what was done. He promised that someone would come out fix everything. A few days later, another installation team came out and installed a proper filter holder. They left and I thought all was good. After a month and a half, I contacted Edwin Stipe to ask if a permit was applied for, because no one had contacted me for an inspection. They said they had mailed the permit information to me and I would have to contact the township for the inspection. OK, but it would have been nice if they had told me that in the beginning! Well, today were the inspections, one for electrical, one for mechanical. The electrical inspector noted that the top of the 2 foot conduit was not supported and it should be. He said it was sloppy work and he would talk to the installer. He didn't fail it, since I said I'd support the conduit. The mechanical inspector noted that the exhaust for the water heater should have a minimum of 3 screws equally spaced at each exhaust joint. Of four joints, only one had enough screws holding it together. He gave me the option of him failing the inspection or I could add screws. I promised to add screws. As much as I would have wanted Edwin Stipe to return and complete the job to the point it could pass inspection, I really didn't want to schedule them to come out yet another time, and have to reschedule the inspection. Plus, I'm not really sure they would have done it correctly. So, zero communication, three visits to complete the installation, sloppy work, and an installation I had to complete in order to pass inspection. Would I recommend Edwin Stipe? Certainly not!

Do Not Recomens! My wife and used Edwin Stipe for a/c and heating needs. We signed up for the…read moreservice plan to have it checked once a year to service our system and make sure everything is working correctly. The service man came out and stated we needed a new upstairs heating and a/c unit. We just had the blower replaced three years prior. The gentleman told us the unit is getting ready to expire and he recommended a new a/c and heating unit at the cost of $16,000 to $20,000. We got a second opinion. Thank God we did. The unit is working fine. The gentleman that came out said there was a wire that powered up the unit was very loose and could cause the system to eventually not work. He repaired the connection. To date, we have had no issues with either one of the a/c or heating units. Note: the gentleman that came out to service our units were highly recruited by Edwin Stipe to work for them. People, beware of the scams that Edwin Stipe uses in increase their new unit installs to increase there total sales for the year!

Billy Fix-It-All helped us with converting our gas stove to propane and trouble shooting another…read moreappliance issue. Everything about working with them was wonderful. The conversion was done and my stove is working beautifully. Tina from the office was a hugh help with scheduling.

Great customer service. Referred me to other companies who offered the service I was looking for…read more Made an effort to respond to my msg as soon as possible

Difficult to get a quote with multiple sms messages back and forth including photos. Was told…read morethey could not schedule my job for three weeks or more. I was requesting a quote, and did not want to schedule until a quote was received. Rough estimate was finally given and it was overpriced.

From the owner: A team with extensive experience and specialized training in HVAC systems that offer superior…read moreservice and solutions. Excellent customer service, including clear communication, timely responses, and a friendly approach to enhance customer satisfaction. Providing a full range of services, including installation, maintenance, repairs, and emergency services. Having the proper certifications and licenses. Clear, honest pricing without hidden fees makes us stand out in a competitive market. Offering personalized solutions tailored to individual customer needs. We also have other services from two other trades available for your plumbing and handyman needs.