Modern gas is very unreliable. I call them to place an order for delivery December 16th…read more It's now the 24th. Called them numerous times, they said that my order was placed.and still no propane delivery. I've had to use space heaters so I wouldn't run my tank empty.

Every year I have the same problem I call for delivery they told me you are on the schedule for…read morethe day and never show up it is the third day they telling me they will deliver tomorrow never came. Something is very wrong with that company

Do yourself a favor and don't get a tank that Heller can monitor. They have not delivered to me in…read moreover a week cuz they can see how much gas that I have. Keep hearing that they're taking care of customers who are almost out of gas. I told them that I have a standby generator that could be damaged or not work if the power goes out. How many customers are calling and lying about how much gas they have left? I watched the Heller truck go by our place twice yesterday. No delivery.

Delivery truck destroyed my driveway, but they claimed they are not liable…read more.. Check out all of their reviews.Their service appears to have just fallen off the last couple years

Great prices. Until the end of the month it only costs $5.99 to fill your gas grill propane tank…read more BOO-YEAH! On top of it all, the staff is friendly and courteous. This sure beats taking your empty tank to a grocery store or an Ace Hardware. NOTE: I think this only works if you use them for your other propane services.

Highest prices with the highest delivery fee's. nasty "Customer Service" people. Avoid at all costsread more

Very responsive. Deliver on time. Service folks are polite and helpful! Highly recommend!read more

I am submitting this complaint to document serious issues with communication, reliability, and…read moreservice from Penny-wise Fuel Inc., located at 219 Shine Hill Rd, Henryville, PA 18332. I placed an order for heating oil with Penny-wise Fuel Inc. that has already been paid for through a government assistance program. Despite payment being issued, delivery was not completed. I was later informed that the driver could not make the delivery because my driveway was allegedly not cleared. This statement is inaccurate. The driveway was fully accessible, and no attempt was made to contact me at the time to address or resolve any concern. Since that missed delivery, my household has now been without heat for four days. During this time, I have repeatedly contacted Penny-wise Fuel Inc., explained the urgency of the situation, and made them aware that there are four young children living in the home. On multiple occasions, I was assured that delivery would occur "the next day." Despite these assurances, no delivery has been made, and there has been no proactive follow-up, no clear explanation, and no meaningful communication. At a minimum, I would expect timely and honest communication--especially when an essential service such as home heating is involved and payment has already been made. Instead, I have experienced broken promises, inaccurate claims, and inaction, which has caused significant stress and hardship for my household. I am requesting that this matter be addressed immediately, either by completing the prepaid delivery without further delay or by providing clear, honest communication regarding why the service cannot be fulfilled. I am submitting this complaint so that appropriate action can be taken and so others are aware of the service issues I have experienced.

I found this business to be for the customer. I got to talk to a human not a computer when i…read morecalled. They were polite & prompt. Promised service the next day & arrived when they said. They were also 20 cents a gallon cheaper than Newell. What else could you ask for, they got my business

From the owner: We are a 3rd generation family owned and operated business that recently merged with a 4th…read moregeneration family owned business.

This company is absolutely horrible!!! Their Customer Service is one of the worst I've ever…read moreexperienced with trying to ask a simple rate question (which was extremely easy when their Customer Service was based out of the US) and then to request for a supervisor or a manager I can't be transferred to them.

i can't reach billing department for the whole month, calling almost every other day and waiting…read morefor hours.Nobody picks up the phone. Their chat bot transfers to representative, but no live human is answering on the other end. They messed up with my payment, and then were just charging each month overdue payments. There is no notification emails, no emails to correspond with the live agent, there are no answers to your questions, just awful..

Suburban Propane is a criminal enterprise. They price gouge with the best of them. I just got…read morecharged $5.80/gal and the national average is $2.80/gal. Suburban propane is an awful company that survives on price gouging and treating customers like sh&t. Most propane companies are garbage so finding a good one is difficult plus there's no transparency in this field. I WILL NEVER BUY ANOTHER HOME THAT REQUIRES OIL OR GAS.

Zero stars. Called customer service to schedule an appointment as a new customer, lady was very…read morerude and offered me appt weeks out, I accepted. Made arrangements to be home for delivery only to get a call the day of asking when do I want to be scheduled for.

Great company!!!! Super considerate folks!…read moreA++++++++++++++++++ Highly recommend! Personalized service!

We switched from Superior because Heller's price for propane was much lower. Heller's was very…read moreprofessional, answered all of our questions and we've had no problems getting deliveries. I highly recommend.

Of all the companies in the area I called (and I called them all) this company was the most…read moreknowledgeable, professional and trustworthy. They went above and beyond in customer service. Special thanks to Johnny! Highly recommended!

I don't often submit reviews, but I felt compelled to share this one. Evidently Independence…read morePropane and Mark Delahanty didn't get the memo that they aren't supposed to care about customer service and whether or not folks run out of propane for heating their homes in mid January. I called Mark in a panic because I'd been trying for a week to get a propane delivery from Amerigas, with whom we've done business for 3 years. We were on automatic delivery, but Amerigas wouldn't schedule a delivery , even though our tanks were down to 13% capacity (and they told us to notify them if we got below 30%). They act like a bureaucratic dinosaur that can't get out of its own way. You have to deal with a nationwide call center and can never reach the same person twice. It was frustrating and infuriating beyond belief. I finally gave up, sent a certified letter to Amerigas telling them to remove their 3 100-gallon tanks, and scheduled a visit with Mark from Independence. Mark was willing to come out the next day. He and his associate installed 3 tanks, hooked everything up, tested for leaks, lit our pilots and was on his way to the next job in the space of about one hour. Independence has remote monitoring and actually talks to their customers...no more mega call centers to deal with, no Covid-19 excuses, no bureaucracy...just good old customer service and American work ethic. ..just when I thought they were extinct! What a pleasure to deal with Mark Delahanty and Independence Propane.

Terrible customer care. Terrible service. Prepare to be robbed. They charge for everything and even…read morethings that never happened.

Great service and prompt prices are far better than anybody else. And their delivery crew knows…read morethe deal, I have vacation home that I split my time with, so I was talking to one delivery guy about efficiency and he recommended keeping the house a 56 when I'm not there because that was a good point for both efficiency and comfort as far as walking into a cold house, he was right. 56 is no less efficient than where used to keep it and if I forget to turn the temp up remotely I'm not walking into and ice cold house