This review is long overdue. I have been a long-time client of Melissa Ruiz of Ruiz and Associates. Melissa and her team have continually provided top notch customer service. In the time that Melissa has been doing my taxes, I have consistently received a refund from both the IRS and the Franchise Tax Board. I have come to her with a variety of tax issues, each one solved based on her extensive knowledge and experience. She is always up to date regarding the latest tax laws and initiatives. I happily sing her praises and highly recommend her without hesitation. If you are looking for a top-notch accountant for personal and business use, look no further. Melissa and the folks are Ruiz and Associates are for you. Thank you, Melissa, for 10 years of excellent service and for taking the extra time to make sure all my tax documents are in order. read more

I highly recommend Melissa Ruiz and Associates for complicated or basic income tax preparation. Melissa Ruiz is extremely professional, knowledgeable, and an ethical tax preparer. She is available to take my calls or returns them promptly. Best of all, she provided options unbeknownst to me to lower my taxable income, resulting in a larger refund from both federal and state! Ruiz and Associates has been at the same location for 54 years because they have a satisfied, dedicated clientele and the business is open year round, so thank you for all you do! Sincerely, Rebeca Leon read more

If you need someone to do taxes or answer any questions and charge at a reasonable rate Melissa and crew are the best

My wife kept wanting me to do taxes with this company her and her family always do taxes with so I gave in(even though who i taxed with I never had a issue with) and went with this company.From messages being left not plague to the correct person to huge tax errors because preparers did not do what they were supposed to do.my wife requested and even left messages to make sure they updated her tax information which she was told they did. Turns out they didn't at all which ended up costing us big after taxes where done.they could have paid it off for my wife or even paid half because it was their mistake which they told her was taken care of but instead they just said sorry and you owe this amount see ya. Will never ever do taxes here again. read more

I got refer by my Aunt to go do my tax here at Ruiz and Associates. It's been 15 years and this the only place that I trust and will keep going Melissa and her team are professional always informing everything and has an excellent service and manners always making sure all my tax documents are in order. I will highly recommend Melissa Ruiz associates for income tax preparation... read more

Ruiz and Associates are terrific tax service. I've been using their services for many years now. The last several years I've lived in Fresno. For me to drive to her office is all worth while. Mellisa is very good, understanding and professional. She is very knowledgeable and up to date on the latest tax laws. Before I leave her office I always know exactly my outcome on my taxes. I would highly recommend her to anybody. She is the best and her fees are very minimal for the service she provides.. read more

Great Place! I had a good experience with the help and service here. Really helped me save time!

As a busy person a lot of information and document signing slipped my mind, but Mr. Ruiz and his associates were diligent about reminders and deadlines. From the start I felt that Mr. Ruiz had my best interest at heart and offered solid and offered solid advice on the best avenue to take legally in their professional opinions. My case went smoothly, and I am grateful for the help provided. Thank you. read more

I love this place! I've always had trouble doing my taxes. Ruiz & Associates made things simple and easy to understand. The staff were helpful and friendly. The office was clean, and the staff were following social distancing protocols to ensure everyone's safety. I will never go anywhere else for my tax needs! read more

I have been coming to Ruiz & Associates for years and I can't say enough amazing things about how this business is run and how they accommodate to my tax needs. Melissa is super efficient and gets the job done while also being so friendly and welcoming. Great place, highly recommend :) read more

I was recommended by a good friend of mine Arturo Arias who has been using Ruiz and Associates for at least 30 years. I worked with Melissa who was extremely professional, organized, knowledgeable and answered any questions. She was able to maximize my refund using her knowledge and experience of the tax system. Overall really happy and strongly recommended their services! read more

My whole family has done their taxes here for years, & have always had a great experience! Melissa is the best! Definitely recommend getting your tax services done here! read more

I have been coming to Ruiz and Associates for over 20 years. Everyone in the office is friendly and professional. The owner Melissa always goes above and beyond and always fits me in with busy schedule and has often stayed late to see me. I drive from the north bay every year to get my taxes done and will continue to make the long drive as a loyal customer. read more

I have been going to this place for years and never had an issue until today. The secretary greeted us when we came in and as they were busy said . "Hi it's going to be a while since I have to help her after I'm done with this lady". I understand they were busy. We had an appt which she did not ask or allowed us to mention. Anyway , we waited for her to finish. My husband and I and our 3 children, two of which are toddlers. After 15 minutes the secretary greeted us and started to help us. She mentioned she had assumed we were there for pick up and not for a tax appt. Well she could have asked. We also noticed this wasn't the same secretary we've seen before. At some point the other secretary who is very nice and approachable came back from the back and said she was finishing something up. Finally she checked us in and went to the back to inform the person who would be helping us with filing now that we were there. My 3 year old son started crying over something and we were trying to calm him down. The secretary walks back and with a very annoyed face and says that "Melissa said she wouldn't be able to do it with the kids and they would have to leave the kids with my 9 yr old son in the lobby or something" . We were literally discriminated for having children with us. I completely understand it's hard to conduct business with crying children. Why would they not tell us before hand that we couldn't take our kid?. We have always taken them with us. The excuse was Covid. We went last year in April. Peak of Covid, with our kids. We have Always been there with our kids. Melissa could have at least tried to greet us and told us something like " we can try to do the appt and if it doesn't workout we can reschedule" she didn't even have the professionalism to approach us. Returning clients. This place does not deserve your business if you have a family and are conducting a family related business such as tax filling for a FAMILY. Thank you for whomever filed our taxes in the past at this location and for servicing us with our kids. Never again will I give you my money or business or ever recommend someone there again. Update on my review... I cannot believe a business would take the time to respond to a bad review only to write lies. How embarrassing and unprofessional. First of all Late we were.... by 5 min..2nd of all we were never informed of any protocol about children not being allowed and 3rd of all "an officer manager" ... we never met an office manager or had someone "apologize" .. and lastly how dare you comment on anyone's parenting. I will never refer anyone again to you. You should be ashamed to respond with nothing but dishonesty. Would love to see your lobby video read more

I was referred to Ruiz & associates by a family member. Mercy made the process easy and painless. I will continue to go to her, especially the owner Melissa was very helpful and welcoming. I used to go to Al Sanchez and they over charged me and didnt know really what they were talking about. I highly recommend Ruiz & Associates read more

We've used this place for years now and they are so wonderful! Always quick, efficient and knowledgeable. Greatest tax place if you want to feel like family. read more

My boyfriend and his parents have been going here for years. My boyfriend can just go in and drop his w-2 off and they do it for him since hes been going for so many years. Then he goes and picks up his paperwork. Not sure if its a common thing for everyone. Just to let y'all know they don't go anywhere but here. read more

Me and my family have been coming here for over 15 years. Every year Melissa makes doing my taxes easy. She get me the most money with the least hassle. I moved to San Diego 3 years ago and I still email them my taxes because I trust them so much. Melissa is always there To answer my calls and email quickly. And she has a great team behind her. Thank you all for your hard work. read more

I have been coming here for years and I always see Melissa, Mercedes, Ana or Fermin. They are very knowledgeable and go step by step on how they obtained the numbers and also allow us to see them enter our numbers. Our information is always updated and verified. They are friendly and sociable. I always return as they do not make it all business, but friendly and comfortable read more

Just the place to get your taxes done, especially during these times. I debated over using an online service but I had so many questions. Melissa helped me through the process and answered all my questions. I was able to send over a few missing documents and sign electronically. It was all really easy. I will definitely be using them again next year. read more

I have been going here for many years. This is a family owened business and every time i come here, everybody is friendly and helps me with all my tax needs. I've always had a great experience here. I wouldn't go anywhere else. I highly recommend coming here for your tax needs! read more

I have been a loyal client since my early 20's along with my parents and siblings and now my own adult children. The personal here is extremely experienced and knowledgeable. Ana, in the front and back office has been so friendly and courteous. And now with my own business I have been Melissa's client for a number of years. What I really admire about this office is that they stay open year round and answer all my tax preparation needs with accuracy and professionalism. I hope they continue to do business for another 40+ years because I won't go to any other office. read more

Friendly, fast service! Family owned business and I've been going there for years. Way better than those chain tax services!!