amazing and quick and very friendly service nurses were awesome and very quick to get us out read more

Tried to call for a new patient appointment and was left on hold 3 times only to get hung up on. This was after calling 3 days in a row, leaving messages on their "New Patient" line. After cicumventing that system, I was again put on hold by the very rude receptionist, wh otold me that cosest appointment was 2 months away. So much for "taking new patients." There are so many other choices in the valley, and juding by these reviews, you should choose otherwise. read more

This was one of the most disappointing and concerning experiences I've had with a medical provider and office team. My appointment was canceled last minute (30 minutes before) because the doctor was unavailable. Despite the cancellation being entirely on their end, the office refused to reschedule me or provide any alternative appointment only a vague waitlist with no timeframe. I contacted my insurance for help, hoping to resolve the issue. Shortly after my insurance spoke with the office, received a message from the doctor terminating all medical services immediately, without notice, transition care, or any attemp', resolve the issue. read more

Ruiz Family Physicians - Family Practice Near Me - La Quinta, California

Dr. Ruiz is a great doctor who listens to all my concerns. Staff is always kind. I would recommend this office to friends and family.

Filed a grievance with my insurance. Dr office responded saying we were let go due to multiple "no show" appointments. No one in my family has EVER no showed an appointment . The way the PA spoke to me, and the offices dishonest response to my insurance has me at a loss. UNETHICAL! read more

Ruiz Family Physicians - Family Practice Near Me - La Quinta, California

Great family practice. Always takes the time required to explain any results and issues. Very happy I found Dr. Ruiz when I moved ot the Coachella Valley. read more

Felt as though I was not taken seriously. Whether that's because I'm a young adult or African American is difficult to pinpoint. For over two years, I received less than adequate care and was often stalled out and forced to wait. My SSRI was withheld multiple times, leading me to have (preventable) depressive episodes. I would be ignored at appointments and given no solutions; I would only be partially tested, and then have things ruled out without any conversation or further testing. Either they were taking advantage of the fact that I'm young and this was my first time at a doctor's office alone as an adult, or they genuinely were not interested in taking care of me. For nearly a year, they have been ignoring me after cancelling my appointment last summer. My inhalers, my SSRI, and my care plan have been gone since then. I deal with chronic pain. I was seen by TWO of their doctors and was treated poorly by both. They talked at me, did not hear me, and at one point one of them sprang a surprise pap smear on me and made me feel as though I couldn't come back and reschedule it... Not pleasant. I will be finding a new doctor, and hopefully they won't be as biased! I'm sure there are others who received great care from these doctors. They must have been lucky. I do, however, know about 5 members of my family who stopped going to this practice, though, because they did not get treated well. read more

The Most Incompetent and Unprofessional Doctor's Office I've Encountered in 70 Years I very very rarely write reviews, but my experience with Dr. Ruiz's office in La Quinta, CA has been so appalling that I feel an obligation to warn others. Two weeks ago, ahead of my scheduled shoulder replacement surgery with Dr. Savin (an outstanding surgeon with an excellent team, by the way), I was told a simple consent form needed to be signed and faxed back by Dr. Ruiz. That's where the nightmare began. * September 18th: I left a detailed voicemail for Dr. Ruiz's office explaining exactly what was needed. No response. * When I followed up, one staff member admitted they received the fax on September 15th but wasn't sure if it had been sent back. She put me on hold so another person could tell me they never received it. I'm 100% sure Dr. Savin's office has proof it was sent twice. * I was told two calls from Dr. Savin's nurse also went unanswered. So, I told her, "Pretend you're a new patient, and they'll answer immediately." Sure enough, that worked. This level of incompetence and indifference is beyond belief. My surgery has been scheduled for months, with family and professional commitments carefully planned around it. Because of this office's negligence, I've been put in jeopardy of postponement. To make matters worse, when I finally went into Dr. Ruiz's office to demand answers, his staff did nothing but blame Dr. Savin's team (completely false). I had call logs showing my attempts to reach them, and had they simply called me back on the 18th, 19th, or 20th, everything would have been resolved. The digital world does come in handy at times. No where in my call logs is there a call from Dr Ruiz's office!!! The staff wasn't interested in looking at anyway. And here's the most unprofessional part: I then get a call from his office saying Dr. Ruiz reviewed lab results (ordered by my surgeon just a week prior) but still wanted me to have lab work done. Fine. But because I was rightfully upset at the runaround, he DISCHARGED me as a patient altogether. OMG...really??? Imagine that: a doctor who doesn't even bother to hear both sides, punishes a patient for being frustrated, and essentially abandons them days before major surgery. No wonder the staff doesn't care...leadership starts at the top, and Dr. Ruiz clearly sets the tone. After 70 years on this planet, I can honestly say this is the worst medical experience I've ever had. If you are considering Dr. Ruiz as a family physician, think twice. If you are already a patient, you may want to look elsewhere. Based on my experience, this office cares more about generating billable visits than actually caring for patients. In my humble opinion, this doctor is not only incompetent but also unethical. Avoid this office at all costs. read more

I lived in San Diego for 17 years and during that time I had Kaiser Permanent for my health care. I Had things diagnosed from their doctors but the only thing that would happen after those diagnosis were they were simply added to my chart. I.E. sinusitis, IBS, essential tremors high cholesterol, pre diabetes, my BMi was high etc. but none of these things were ever treated. I moved to the Desert found Dr. Perafan at Ruiz family practice and have had 4 appointments with Dr. Perafan over this past year and a half and she has not only addressed every single one of these issues she has got all of my labs in line. I no longer have issues with my BMI, no longer pre diabetic, my tremors are under control, I just had surgery to remove the polyps that were creating the sinus issues etc. I can go on and on. She is a Doctor that listens and addresses your concerns head on. She is on her game. I highly recommend her. read more

Since I moved to the Desert, I have been using their service. It is great. They are super efficient and informative and on time. I feel very well taken care of for the first time and like they actually care. read more

This was the absolute worse Dr visit I have had in my life. Talked at me. Just wanted to refer me to every possible specialist. Couldn't even take a proper blood pressure. Asked me no questions. Actually told me to stop taking medications I have been on for 20 years and said sure you'll have symptoms but you will he fine. She was rude, uncarrying, unprofessional, no compassion what so ever. I jumped off the table and left. read more

Best help ever, they are professional and leasing to your needs and concerns, quick appointment, not waiting to long to be seeing.

Dr Erica was direct, efficient and effective and I feel confident she'll take excellent care of us. The administrative portion was smooth in person and the ability too complete history etc prior to my appointment was good too, thigh the Phreesia app could be more efficient. We're here to remain healthy and my initial experience has been positive. read more

Been going to them for years. They take their time to answer my questions and are thorough with what is going on with me. Yes sometimes it take a while to get in but if they see that your issue is urgent they will work to get you in asap read more

This is the best medical office I have ever been to in my life and I am seventy one with several complicated medical issues. I drive pretty far to come to this facility and Dr Erica RUIZ is a great GP.. The entire staff is 1st rate. You are lucky if you're a patient here read more

I had a terrible experience with the first NP we saw here. She was rude and condescending and I can go on and on about how awful the experience was with her. The other staff has always been amazing and were very very attentive and efficient and always have been. We got another appointment for our son because the wait for a new patient anywhere else was so crazy. Thank god we stayed, I have the best doctor for my son who is the owner of the practice, Dr. Ed. He is kind, patient, thorough and so good with my son. We are very happy with him, but I will ever only go to him or his wife. read more

My experience with the entire staff from speaking with the receptionist to the nurse, and Dr. Ruiz was kind, professional, efficient and thorough. The doctor answered all my questions and offered great recommendations. I am grateful that my physical therapist recommended this office to me. read more

Dr. Erica Ruiz is the best. The staff is extremely efficient, pleasant and professional. I have been a patient for a few years now. Quite possibly the best care I've ever received in my life and I'm over 50. read more

It was my first appointment,I like that the dr.Erica was so knowledgeable and listened to me and was very attentive so was her staff.Thank you read more

Ruiz Family Physicians is by far the best group of Primary Care Physicians that I have ever had. A Big Thank You to Dr. Edward Ruiz, Dr. Jeanine Perfan and the entire staff for always being so professional, knowledgeable, efficient and for truly caring about my well being. I know I'm in GREAT hands at Ruiz Family Physicians!!! read more

I love this practice! Everyone is kind, professional, and compassionate... Clinical Supervisor here so my standards are high! The exceed expectations. My NP here Bacca, is AMAZING and I love her read more

I don't know where to start... I was charged $10 just to talk to someone on the phone about my prescription, twice. The PA they have is rude and implied I had something seriously wrong with me but told me to forget she said anything. Dr Erica Ruiz is completely inept, she diagnosed me with a bad gallbladder, assigned me a surgeon and labs for surgery and my gallbladder was fine. She told me to stop taking vitamin D because it's bad for our bones and prescribed allergy medicine because I had dark circles under my eyes, I don't have allergies. Worst office ever!!! read more

I thought I enjoyed the office going there about seven years ago, but it has gotten worse with the unprofessionalism doctors not making the time to talk to you because they're too busy and they have to jump to the next room the next room to get out and not listening to your concerns, though I'm not expecting to have a cuppa coffee with them the office staff Elizabeth, who makes appointments is worthless. She must be a child at a grade school. Doesn't know how to book Appointments tells you to put you on a waiting list but then can't help you with that and it ends up being month at a time before you hear from someone Fernanda who seems to be the office manager doesn't care at all what anybody feels she only talks to her staff and that's it. I am done with this office. I don't want nothing to do with them again. They do not respond correctly or there to help. read more

My senior father has been going to Ruiz Family Physicians for a few years now and sees Jeannie the PA and likes her and the staff. They are very thorough and helpful in talking care of his healthcare needs. read more

Fast and painless all my questions are always answered Dr.Erika and the practitioners are the best! and the staff is so helpful!

I've been coming to Dr Ruiz for over a year now , I'm so thankful I've found my Dr he gives quality care he's very patient and has helped me feel at ease with different health issues I've experienced over this time of my life I definitely recommend Dr Ruiz . read more

Everyone is so nice the staff and the doctors they always answer my questions and are so helpful

Dr.Ruiz and Staff actually Want to Make sure I'm Healthy at all times and that makes me feel good as a patient.

I am so appreciative of the way my doctor (Ericka) has cared about my health, watching the progression over the last 2 years and partnered with me in the way I chose to approach the improvement of my health. She is without question, an amazing doctor who cares with empathy and holistically. Kudos to you Dr. Ruiz! -and the entire staff. read more

UPDATE: As a nursing student, I need to be up-to-date on all my immunizations and do annual blood work to ensure I am immune to certain diseases. They make sure I receive all my shots during my visits, send me to get my blood work, and schedule my follow-up appointments accordingly. They have a patient portal where I can receive my blood work results from my home as well which makes it easy for me to keep track of my health and upload it to my school. Jeanne Perafan, NP is also great with women's health. She completes my Pap Smears so quickly and painlessly. She's the only one I will go to. She also addressed my questions on contraceptive use and listened to how I was affected in the past. From there, she recommended a form of BC and it has been working beautifully for me. She also diagnosed and resolved an issue I had of elevated yeast levels in my blood. Did I mention they provide allergy testing, as well? This is only a few times I have been impressed and healed. read more

office experience in general was pleasant. The staff was friendly and knowledgeable.

My husband and I have been patients of Dr Edward Ruiz for the past 11 years. He is a very kind and patient Doctor, who takes the time to listen. We never feel rushed, and appointments are easy to make. We love the patient portal, that gives us the ability to contact the office with questions. It has been very helpful and time saving. Dr Ruiz is very knowledgeable, and has been an excellent Benefit to our Healthcare. read more

I have been with dr. Edward Ruiz for almost 10 years. Very professional office and staff, never had an issue over those years.

WORST place EVER !!!..Never met the doctor but the NP Branka Vidic is TERRIBLE !!!! Went in for my first appt and she wanted all kinds of vaccines that I said NO thanks to, then the one not mentioned during my appt, Shingrix vaccine was called into the pharmacy without my permission or any discussion. I went to get an inhaler for COPD and she told me the Albuterol I have been using was not good, but Trelegy , which has MAJOR BAD Side Effects was better. After I decided not to get the Trelegy I called and made a virtual appt. to discuss it with her. My appt was at 11:30 and at 11:45 they called and said my appt was being cancelled because I was calling about an inhaler and needed to come in so she could listen to my lungs, which she ALREADY DID the week before when I was in there. So the receptionist put me on hold to explain this to the Nurse Practitioner and gets back on the phone and says NO she didn't and you need to come in. So I said Screw you and your POS office I am out..Then they had the audacity to send what I assume is one of their nasty patient cancellation letters, like I have seen on many of these reviews so I Never opened it and RETURNED TO SENDER. Wish I had the option of ZERO Stars !!! read more

Great experience for my annual physical with Branka Vidic, FNP-bc. She was attentive, went through everything, and made sure to answer all my questions. read more

From beginning to end had an amazing experience, everyone was kind and my daughter was treated with great care, and was seen in a timely manner. Dr. Erica went above and beyond to ask questions on how she can help and assist us with concerns we had. The Nps Jeanne Parafan & Branka Vidic are amazing as well! Staff are also so kind and caring, overall professional, The best physicians office read more

This was the worst experience I ever had with a Doctors office! The entire staff is completely unprofessional and rude! They never know what's happening. They'll never return your calls! I wish we would have read some of these reviews before we chose them! Time to find another doctor! STAY AWAY!!!! read more

Ruiz Family Physicians is an over the top family practice with amazing doctors & nurse practitioners! Since my first visit until now, I've had great experiences! I bring my son here as well with Dr. Erica & she is always so nurturing with my son & answers every question I have.They make it easy to check in and wait time is not like other places that take hours to take you in. From front desk, doctors, nurses and check out ladies make it run so smoothly. Dr. Ed & Dr. Erica are sweet & caring doctors that whatever you you have concerns about they will answer each question & make sure you leave your appointment with everything you need to know! Dr. Ed & Dr. Erica are doctors that really care about their patients & staff. This is an exceptional office that I would definitely recommend to anyone! read more

Such a great office. The staff here is always so helpful and friendly. The quality of care here is amazing. The providers here are super thorough and definitely care about your health! read more

I have been coming to this office for almost 2 years. In the beginning the staff was very friendly and on top of their stuff. They would take the time to call, do appointment reminders and would listen to what was going on. I had to reschedule my appointment twice due to not being able to find the time to get my blood work done (due to working season). This last time I rescheduled I made it a point to make sure my blood work was going to be done today, 11/30/23 for an appointment on 12/05/23. I had received about 4 missed calls today and a few from the last 2 days. Assuming it was the automated message of my appointment reminder I didn't bother to answer. Plus no voicemail. Today after receiving multiple calls back to back I called to follow up as I assumed it was an actual person trying to get ahold of me and not the machine, and I didn't know exactly who because again. No voicemails. When I spoke to someone on the phone they let me know that the person who has been trying to get ahold of me had cancelled my upcoming appointment and when I mentioned I hadn't received 1 voicemail and expressed that the last time i physically had one left was from 10/16/23 all I was told was "I don't know, that's just the notes she left" I've really seen a decline as far as effort from this office and it's disappointing that I feel now that I have to move on from this place due to there being no honesty. Dr. Erica is great, it's a shame that the office staff a has come to this and showed no empathy to what I was saying in regards to the no voicemails being left. I gave 3 stars because of my dr. Plus allergy dr. Because she was great as well. But the reception staff or whoever makes the outgoing calls needs to truthfully go through with their tasks. read more