Highly Recommend!!! Excellent service, Cheri did an awesome job with my haircut & also had a soothing hand massage by another assistant. Walked out of the salon feeling great. read more

When I first moved to Austin from Chicago 5 years ago I started looking for an Aveda Salon right away. I had used the same hairstylist and colorist in Chicago (at the wonderful Michael Anthony Salon) for more than 10 years and knew they would be nearly impossible to replace but I wanted to use an Aveda Salon because of the products and general skill of Aveda colorists. I was referred to Jackson Ruiz by a friend and gave it a try. The problem with Jackson Ruiz, from my perspective, isn't the products or the level of skill of the stylists. It's the fantastically poor customer service which seems to be rooted in how the staff is paid. Customers aren't allowed to tip if you can believe that - colorists and stylists are all on salary. I have spoken with a former JR stylist who says that she worked there just for the training and experience and quit when she had enough experience because the salary wasn't what she could make at a salon that allowed tips. So, if the stylists aren't allowed to receive tips, how does a customer incentivize stylists to give good service? The answer is that you really don't. In the year I went to the salon I had colorists cancel their appointments with me for various reasons (once I got a call from the salon that the colorist decided to take the day off) at least 3 times. This almost never happens at salons where tips are the incentive. I quit going to Jackson Ruiz because I found a new salon in NW Austin which was closer to home. I recently called Jackson Ruiz to see if I could schedule a color appointment and the woman I spoke to said I would have to make a "consultation appointment" separate from the color appointment before they would see me again. I explained that I live 30 - 45 minutes from the salon and that I would be happy to come for a consultation if it could be scheduled just before the appointment but that I don't have time for two separate trips. She said she would "ask the colorist if that was OK" and never called me back. So, instead I did some internet research, including reviewing Yelp comments, and made an appointment at Kismet which is near the Arboretum. They were wonderful and I plan to write a glowing review for them. There are some good salons in Austin that offer excellent products, experienced stylists/colorists, AND great customer service. In my opinion Jackson Ruiz is not one of those salons. read more

Beware: This is one of those "ZERO IF I COULD" reviews. I called Ruiz Salon to book an appointment with a Master level stylist since I had seen a Master for the last twenty years. After asking for their "top level stylist," I was booked with Vanessa, not knowing she is not a Master. Upon entering the salon, the receptionist had a major attitude and rolled her eyes at me. During the consultation, I shared my hair concerns and asked Vanessa to "trim and reshape" my hair. Vanessa took off A YEAR AND A HALF OF GROWTH WITHOUT ANY VERIFICATION from me. I do not color. My hair is healthy. There was no reason for this. The shirts they had me change into as well as the smocks were dirty leaving me covered in other people's hair. After being upset about my hair all day, I called the salon to find out their policy. I was told by the manager that Vanessa was not a Master, and he booked my next appointment with Corrine. Still hating my hair, I emailed the Director of Operations. I received a call from Amy, one of the directors. I returned Amy's call. Amy did not return mine. I then received a call from Tina, another director. Tina was not apologetic. Tina said she wanted me to come in to have Corrine look at my hair so that I wouldn't go another eight weeks unhappy with my hair. I said, "Eight weeks?! Vanessa took off a year and a half of growth!" I then said, "Okay, I will come in and see Corrine, but if I still hate my hair when I leave, I would like you to refund me what I paid for the original haircut." Tina agreed. Corrine was great. I give her props for being honest that Vanessa gave me Jennifer Aniston's "The Rachel." Corrine did not wash my hair, but she did make a couple dry cuts. I couldn't tell any difference in my hair, but it was nice to meet the person I'd be seeing from now on. After not hearing from anyone for six days after my appointment, I called and spoke to Tina. This is when things got ugly. Tina was snippety said it was not the "salon's policy" to refund a haircut. What?! Then why did you agree to this if I went in and saw Corrine?! After major pushing and another email to Heath, Tina left a message that my credit card was refunded. This is why I'm not returning to Ruiz Salon: On the message, Tina said she CANCELLED MY NEXT APPOINTMENT with Corrine saying that since my hair was cut so short I wouldn't need it cut for awhile and just to call to make my next appointment. Really?! Corrine is extremely hard to get in with... Corrine and I formed a plan to get me to liking my hair again... Why would you do this, Tina?! read more

Ruiz Salon - The haircut I received... in 2016 - Hair Salons Near Me - Austin, Texas

"How in the world could Jackson Ruiz get a one star review?!" you ask. It's a shame really. A year ago I would have given it five stars just like everyone else on this page. But I had a bad enough experience that I went looking for someplace online to rant about it and share my review. Here's the story. I'm one of those people that never likes to complain. So much so that I'll actually apologize to a waiter if I have to send my plate back because they got my order wrong. Like it was my fault or something. But since having my first child, I've been slowly turning over a new leaf with this bull-shit approach to life as I'd like to set a better example for my daughter on speaking up when things aren't right and not worrying about being so damn polite all the time. Prior to getting pregnant with my baby I was highlighting my brown hair with a bit of blonde. It took me six months after her birth to attempt to start keeping it up again and I quickly figured out that I couldn't stay on top of it and needed to get back to my natural plain jane brown so it wouldn't matter if four months went by in between salon appointments. Went to JR, explained what I needed/wanted, emphasizing that I wanted my natural, hippie chic, brown hair back. When the color correction was done I looked like a Wanna-be Goth Teenager with black-ass Elvira hair. I'm pushing 40 and Goth is the last look I'm after at this point in my life!! I was shocked, but lamely remained polite as I exited the salon. The next day I called to see what could be done b/c I really just couldn't bare looking the way I did. I had to call three times and leave three messages over the course of five days before the stylist got back to me. And no one else that answered the phone was remotely helpful. When the colorist finally called me back, she said there was really nothing that could be done without ruining my hair and she suggested coming in and buying their Aveda Detoxification Shampoo and giving my hair a few months to fade. They weren't even going to offer to GIVE me this shampoo! I stupidly agreed to this and basically wore a hat for the next 2 months because I hated my hair so much. Well - the recommended two months go by. My hair is still heinously too dark. But before I could get up the nerve to go complain again - I discover that I'm pregnant again. And for the next 6 weeks I'm intensely ill with morning sickness and can barely get out of bed. OK -- so now I'm finally in the 2nd trimester, out of the feeling terribly sick weeds. It's been four months since my Elvira Color Job at Jackson Ruiz and it's still too dark. While sick in bed I was debating ever going back. But I decide I should give them the opportunity to correct it and I go in to request they grat a highlight job. The original colorist is no longer there and so I was told they needed to check with the owner about doing this. I had to call back to chase down the answer -- which was shockingly, NO. I've been a loyal patron for five years. My husband has been loyal for 10. But we're both business owners ourselves and hold the philosophy that if a customer is unsatisfied with your service for any reason -- you correct it. A happy customer may tell a few friends about you, but an unhappy customer will tell everyone they know. And that's where I'm at right now. Based on my experience - we're done with Jackson Ruiz and moving on. I'm considering Pink from now on for color and I've found an absolutely WONDERFUL stylist at the Peacock's Tail salon on South Lamar named Eric. Fantastic. Can't say enough good things about him. Best hair cut I've ever had and 1/2 the price of the top stylists at JR. Thanks for listening read more

I'm a stylist and occasionally I get services from salons when I need them. Today, in a hastily planned highlight, I made a reservation with Trinity at Ruiz Salon. The young man that made the appointment was funny and helpful. He made scheduled the highlight quickly and at a time that worked for me. When I arrived I was asked to fill out some paperwork and was given a tour of the salon so that I felt comfortable with where things were. I arrived early so I could enjoy some tea and was seen by my stylist, Trinity. She asked me what my thoughts were and what I expected and offered her own opinions and thoughts. Once we agreed she started her craft and she did a great job. She had pleasant conversation and offered some product suggestions. While I was getting the highlights another team member came along to ask about my next appointment and products. This is nice because it made check out faster and easier. My highlights are perfect and I have my next appointment scheduled. I love this salon and the team working here. Great job to everyone! read more

This review is purely for the reception. I called to get directions/Address Was given in a abrupt way. "Alrighty well thank you, Oh one more thing, do you happen to know the zip code for the GPS?" "No" -Click- Uhh..... Having a busy day much? Needless to say I didn't get my hair cut here. read more

Couldn't make my appointment due to work, and despite 1) originally scheduling it just two days ago and 2) trying to reschedule it for TOMORROW they still want to charge me for 2 appointments. I don't know if your customer base is unemployed (and over-extended) or what, but seriously? You're a salon. Not a psychiatrist. Needless to say I'll be blocking the charge and never going there again. You just lost a $600-a-year customer over an appointment slot you weren't going to fill anyway. UPDATE - I haven't been back, but JR apparently never charged me for this incident. I don't know if this is because the CC they had for me on file was out of date, if they have since changed their policy, or what. Nevertheless, I would still recommend Juliette because she did a kick-ass job every time. Just pay with cash and don't give them a credit card. read more

Jackson Ruiz was highly recommended by a coworker of mine that has beautiful hair. I think with any hair salon, the experience can really depend on the stylist or colorist. I have seen a couple of different people here, and some I have definitely liked better than others. Also, I have found that I need to be careful when scheduling appointments as the staff I speak to on the phone or at the front haven't always gotten the information correct. Also, if for some reason you need a specific date that your typical person isn't available, be certain to ask how much the staff member costs, as they all work at different rates dependent on seniority. I do love that the tip is included with the overall fee, making the overall salon experience reasonably priced when compared with other similar like salons. Starting in September the salon will have two locations, and relocating half the staff to the new location, so we will see how that changes things. Overall, the experience is relaxing and spa like. I really look forward to coming here, as I feel like I am pampering myself. When I arrive, I am always warmly greeted and offered something to drink (red/white wine, coffee, hot tea, or infused water). I walk back, put on a robe, and then sit and sip on something while I wait. The wine is actually pretty decent. They take the shampooing experience to a zen level. The shampoo area is located in a separate dimly lit quiet area. They wrap your neck in a warm towel, wash your head, and give you a head massage, and then have you breathe in this relaxing mint eucalyptus like scent. The stress instantly melts away. While you are having your hair cut or colored, someone will come by and provide you with a warm towel hand massage treatment. Afterwards, they sometimes have someone providing free make up touchups which is a nice bonus. My all time favorite stylist is Josh. He is AMAZING. I haven't really liked anyone else there. He brings my hair to life, literally. My husband also sees him for his hair cuts. My favorite colorist is Marissa, but as they take notes on your color, anyone can really fill in if needed. Laura is my back up colorist, and does good work. They are quick to admit when something isn't as expected, and even had me come back for free the next day to fix something up. I have had a couple of snafu's in the past, but the customer service overall at Jackson Ruiz has been great, and I would highly recommend Josh, Marissa, or Laura there. read more

I really wanted to like this place...... I went to get a haircut in March by Allen Ruiz. He was very nice and easy to talk to. But he didn't quite understand what I wanted, and towards the end he was rushing into my cut because he didn't want to be late for his next client. I kept telling him I wanted more layers, but towards the end I couldn't ask for anymore layers without sacrificing my hair length. Initially it was down to my butt, and I let him know that I'd like it cut to where the longest bits would be around the middle of my back. Well, I didn't get the look I wanted, and it was way shorter than I what I would've liked. So can't exactly go to my regular stylist in Houston to fix it. Even my bf got a little sad at how short it was. I'm certain that Allen can cut hair, otherwise he wouldn't be where he's at today. But I was extremely disappointed for the longest time at how my hair looked. I will definitely be driving a total of 6 hours for a hair cut going forward. Call me crazy, but my hair is my crowning glory :) The additional star is for the salon's decor and ambiance. read more

They try very hard to please on services- affordable price, friendly people, a hand "massage," a drink, shampoo and style with your cut... But it simply isn't worth it. Worst layers of my LIFE. My hair is so choppy, it could serve as stairs for thumblenia. The stylist didn't even try to fix it; they basically blamed it on highlights that grew out and scoffed that I was in much worse shape when I came in and ended the cut so they could leave their shift. I walked out looking like a character from a 1998 episode of Buffy (flippy layers galore- where's my complimentary choker?) After two weeks of pretending it didn't happen and wearing it in a bun, crying, considering going back, I finally downed some champagne and fixed it myself (I live on the edge like that). It looks better, but I think I would have been better off going to the other Latin man named salon down the street. It may grow back, but I won't go back! But if YOU do, I think they have a coupon or something for first timers on their website. It's worth a try if you're only interested in a trim. The scary part? That's all I wanted too... read more

I love this salon! After each appointment, I leave feeling gorgeous and refreshed. I've been working with Elena for almost a year and she always does a wonderful job. I've gone from having dry, damaged hair with split ends to stronger, beautifully colored hair that I love. The prices are incredibly reasonable for what the salon offers. I wouldn't go anywhere else! read more

Ruiz Salon - Hair Salons Near Me - Austin, Texas

My biggest pet peeve when it comes to salons is not having one stylist work on me the whole way through. I had one lady to color my hair, another to wash it and a third to dry it. It seemed like my stylist was pretty advanced so I guess when you get to a certain level of expertise you get to employ minions to do the peasant's work for you. After getting the color put in she sent me over to the waiting area to let it sit for thirty minutes. I thought I would be coming back to her chair afterwards to be finished but as I was reading she came over and dumped my bag next to me and let me know that I forgot to take it with me. Other than that irritation, the salon is very comfortable and clean. I've never had to wait on a late-running stylist and I do like that they use only Aveda products. The free hand massage is comfortable, though it varies on quality depending on who you happen to get. Prices for full highlights range from $110 to $150 in my experience and they offer extensive color correction and repair treatments too. Haircuts are a bit pricey starting around $80 so I usually can only afford to do either color or cut at one time. Location is very convenient for me and their hours are quite extensive so that helps me fit in an appointment when I'm working full time and going to school. read more

I have been going to Jackson Ruiz for over 6 years. I started going back when they had a manicure pedicure service. What always appealed to me was a sense of relaxation and style without the pretentiousness. My long time stylist recently left and I was offered another stylist of similar capabilities. The day before my appointment, I received a call to reschedule, and then ended up with a late night appointment the following day. My 45 min. appt. consisted of 15 minutes of waiting and 30 minutes to wash, cut, dry and style. I also had to ask for a mirror to see the back of the haircut as she had already begun furiously sweeping up in preparation of her next appt. I never had a haircut where the stylist did not offer you a mirror or say how do you like it or something. She just stopped cutting and said to go ahead and change. Very bizarre experience. I could have been a walk-in at Supercuts and been happier with the cost. Unfortunately it was neither relaxing nor enjoyable. It pains me to give only 3 stars, as I am a fan of Jackson Ruiz, but I will think twice about recommending my particular stylist. read more

Overall great experience as a first-timer. Jordyn is great and made my hair look the best its been in awhile. The aveda products are nice and available, but you don't get the really hard sell, which is refreshing. read more

Upon recently moving to Austin from San Francisco, I was floored to discover that the Global Style Director for Aveda North America had a salon here. It was truly a "fan girl" moment for me and I can't believe this is my new salon! I am a former Aveda employee and know the type of service one should expect at their salons. I was blown away by my experience at Ruiz Salon. Ethan gave me the best hair consult of my life! He was thorough in asking me what my hair goals were and outlined the pricing and timing. His hair color application turned out an amazing finished product. I love my hair! read more

First of all...I would rather poke needles in my eyes than find a new colorist. Until I came to Jackson Ruiz and found Jennifer G. She is amazing. I have been going to the same person for 9 years and recently decided I needed a change. I put it off and put it off and finally pulled the trigger per a friend's suggestion. I am so glad I did. My color has never looked better. Jennifer is very specific in the questions she asks to ensure she does it right the "1st" time. She looked at me, my skin tone and current style and made suggestions about what would look best. I am very picky and she absolutely nailed it with my color. She is an extremely talented colorist and she gave my hair much needed depth and dimension. She is very personable and easy to talk to which makes the visit that much better. I will refer all my friends to her. She has changed how I feel about my hair in 1 visit! I shouldn't have waited so long. Thanks Jennifer! You are awesome. read more

I love this salon. I have been going here for 3 years and have been through at least 4 or 5 different stylists, some stylists left to go other places, and with others the personalities just did not mesh, but I always continue to go to this salon. And I think the reason is that I always feel like a princess when I walk in the door. The receptionist gentlemen (gay and straight) and lady are always very friendly and I have a drink waiting for me when I come out of the dressing room. The place always seems to be very clean. My favorite part has to be though that they are a no-tipping salon. I hate having to worry about tip. It makes my life so much easier when they just include it in the price. read more

How did this salon get 1-star reviews is puzzling me. After reading several reviews and talked to some good Yelpers I made my fist appointment with JR and let them pick whoever to cut my hair. They assigned me to Francesca but she was sick on the day of my appointment so they had to reschedule me. And because of that, I received a complimentary haircut and I was assigned to Jessica, who is absolutely fabulous. She was professional, knowledgable, sweet & friendly! She asked me to talk about my own hair and gave me a haircut that fits my lifestyle (well, I told her I am not willing to spare 20 minutes on mirror every morning for hair regimen). Jessica also showed me basic tips on how to upkeep my hair. The haircut was FREE, so was the gratuity. They refused to take any! I think they charge $55 for haircut, which is around the same price as other places if you include tips. Did I tell you that I even received a hand massage while my hair was getting cut? How awesome is that? Environment wise, the salon is upscale and trendy and it is definitely giving you the confidence that you will walk out of there looking chic and fabulous. I love my haircut and have already scheduled my next appointment with Jessica. read more

I contacted the manager and still nothing! The horrible damage can't be undone and is still felt 3 years later as my daughters long hair continues to break off daily in spite of expensive conditioning treatments. A refund was the only acceptable solution but obviously we were no big loss. Nothing resolved. read more

I've been seeing Meagan for haircuts for years now; love, love, love her. Coming to Ruiz is always a delight -- great customer service & great quality haircuts. First of all, the staff is always so helpful and courteous when I call in to book appointments. After checking in, I'm always offered something to drink. They provide robes and t-shirts that you're able to use, & never wait very long for my haircut. A few things I need to mention: 1) The free shampoo services is my favorite. So relaxing -- comes with a scalp massage, aromatherapy & a hot towel wrap during conditioning. 2) Meagan is great in recommending products I can use -- she also talks me through different ways to style my hair. 3) Free hand massage! 4) The staff works to ensure you book your next appointments per the Stylist's recommendation. 5) One free bang trim 6) No tipping! Love this place -- I am definitely a fan! read more

I had a wonderful experience today at Ruiz. Steven did an amazing job on styling my hair. He took his time and took in all my considerations. He was super friendly and I look forward to going back again. This time, I won't wait so long for a haircut! read more

When it comes to getting my hair cut I tend to resort back to the 5 year old ways of things. Don't judge me it's just because my hair is super thick, wavy and tends to do its own thing. I know I know, poor me. But when it does come down to getting my hair cut, which is every 6+ months (I know eew bad) Allen and the staff at Jackson Ruiz always welcome me with open arms. If you're a person on the go, go, go like myself you can tend to forget the little things -- like yourself! Seriously. But getting a hair cut at Jackson Ruiz is like receiving a mini day of beauty. Their cleanliness, good smells and calming atmosphere can really help with focus on just you and not the 50 emails and 10 voice messages you need to get to. It's truly AH-Mazing. The washing station is calming and nurturing, plus the added time and mini head massage are perfect. And while you are getting your hair done a member of their staff gives you a relaxing hand massage. It was all worth it to take a break from your day and really have the nurturing time and focus for you. Allen cut my hair into pure perfection! Sometimes I'm at my hairs will but Allen gave me the best cut and easy part, so I can change it up if needed. My hair feels alive and clean! And I'm feeling confident as well as a little extra special about myself. When I mentioned previously how I'm on the go....Jackson Ruiz is open 7 days a week and most days until 10pm! HELLO! So you don't have to use your lunch time or valuable errand running time to fit in a haircut. Their availability really caters to you. read more

I love Ruiz Salon! I've recommended it to multiple friends who've also made it their regular salon for cuts & color! I always look forward to visiting as it's such a relaxing experience. You're greeted with a beverage, you get a wonderful scalp and neck massage during your wash, a hand massage while in the chair, and if you desire, make-up touch-ups before you leave. All is included in a flat-price with no tipping. The stylist and colorists there are great as well, I've even hopped around a bit and never left disappointed with the end restul. I love the Aveda products Ruiz Salon uses and although they do attempt to up-sell you on the products, they are never pushy about it, but I love the products so much, I usually end up buying them anyways! read more

I went there today to see Veronica for a hair cut. I have fine, short hair, and needed to revive a once good bob that had gone flat. Veronica exceeded my expectations. Veronica is known currently as the "Curl Rod Queen"...she recently did a how-to type of video for youtube....when you look up Veronica Castillo and Jackson Ruiz, you will see it....she is super cool, laid back, humble and she actually listens to what you want to do with your hair. I could never say enough good about Veronica. She had just transformed a girl's hair before mine...she cut nearly 12 inches off of her hair, and it was actually way more than a transformation.....and it was an exceptional experience to witness. Ted is really fantastic and looks like a movie star. He shampooed my hair and did a phenominal job. Josh is extremely gifted, too. Those three are cutting specialists. Those three are highly unique and will customize any look that you are going for. I have complete confidence that they will provide the services you seek for your hair cut of choice. They put forth extra effort to also make each experience a positive one. I hope they flourish. The salon looks even more innovative now that the makeup area has been redone. Cy was really kind and great today when offering a complimentary makeup touch up. I was told by several guests that he does amazing eyebrow work, too. They have installed nice new rugs on the floors, too, and they keep making sophisticated modifications throughout the salon so that one can truly be inspired during each visit. I like the new painting on the wall by the colorists, too! Thank you so much, Veronica and Ted! I look forward to returning sometime! read more

Amazing customer service. They have a relaxation shampoo room that is heavenly. Not only do they massage your head and neck, but they utilize aroma therapy to help you relax. Ted cut my hair and did a fantastic job as well as being really easy to talk to. I'm usually pretty bad at small talk when getting my haircut, but it didn't feel awkward at all. He also did an amazing job on my hair. There was such precision to it and consulted me through the process to make sure he was doing what I wanted. This is especially important to me since I have short hair. They offer complementary hand massages and makeup touch ups after. It was such a wonderful experience and exactly what I needed after a very stressful week. I'm coming back and recommending my family and friends. I was hesitant about the price, but you get so much more than what you pay for. And they have a $20 gift card for new customers. read more

Service is great, no complaints, I especially love the scalp and hand massage and warm towels. The staff is very nice too. However, the reason I deducted 1 star is because the couch in the waiting room is SO uncomfortable. We need to sit there for 30+ minutes while our dye sets, wish you had a more comfortable couch. The bottom of the couch is shorter than regular couches and makes it difficult to sit normally. This is something I dread every time I come in. Please consider a new couch, everyone I've spoken to about this has the same reaction. read more

Here is the thing- this place is very spa-like: friendly service, calming ambiance, head massage, lemon water, you get the point. Plot twist ~ With a haircut ($65 was mine to be exact, but it can certainly be more depending on the stylist) you will not get a proper blow-dry if your hair is wavy or curly. I'm sorry, tell me more about how my hair's form is inconveniencing you while I'm looking through my wallet to pay you $65!!! A proper salon, styles hair after cutting it. It's that simple. Besides, it's pretty difficult to see what my haircut looks like without it. read more

I have been going to Jackson Ruiz for over four years now. Jennifer does my color and I am always getting compliments on her work. Jessica does my cut and she is amazing as well!! They offer coffee, water and wine for patrons. There are also complimentary hand massages. What else do you want?! read more

Jackson Ruiz really is as good as it gets in Austin. I come here a few times a month for blow outs/other services and every single experience I have had has been exceptional. Cherie is the best for cutting and blow outs. Michael is also amazing for a blow out. It is a beautiful salon inside. Along with your service you receive a complimentary head massage, hand massage, and glass of wine! They operate on a "no tipping" system, which is very unusual for salons but makes a big difference. The quality of service you receive is not based on how well you tip, and there is no drama, dirty looks, or bad attitudes if you see another stylist other than the one you usually go to. I definitely recommend Jackson Ruiz!! read more

I was in desperate need of a trim (it had been 8 months!), and a friend referred me to Diana. It was my first time in, so I got $20 off an already seriously reasonable $55 service. I arrived 20 minutes early, and was promptly greeted by the lovely Hannah. She gave me a tour of the salon and got me into a very nice robe with a nice, cold glass of chardonnay while I waited. The modern salon was beautiful and clean with lots of earthy wood tones. They have a decent amount of employees milling about, but it never seemed loud or hectic. Diana was ready for me right at 3:00 pm. She led me to her chair where we did a brief consultation. We discussed how I was really set on keeping my same cut/length and blending the simple long layers back in for a more consistent look. I was then led to the shampoo room. Diana did a great aromatherapy scalp massage before shampoo/condition (including hot towels). The shampoo chair was adjustable which made the experience so much more relaxing. Then she did a quick trim that took maybe 15-20 min. She used a great product for hair smoothing (which I mentioned was a concern) that also didn't weigh down my fine hair. I will be back to get this on my next trip! As Diana did the blowout, the sweet Ilaina came over and gave me a hot towel hand massage with some great lotion. It really relaxed me during the least enjoyable part of the process (blowout). Upon the final reveal, my hair looked amazing. The product worked great with my hair, and Diana gave me a blowout that looked awesome. even though Diana claimed to take off an inch, my hair didn't even look any shorter. It just looked like a healthier version of what I walked in with, which was exactly my goal for the appointment. Then I was lead to Hannah's chair for a make up touch up (face, cheeks, lips). Hannah was so sweet, and we bonded over her recent engagement. Five minutes later, I looked in the mirror and had this ethereal glow like I had just taken the best nap. I will certainly be looking into the products she used on my next visit. I was SO impressed and will certainly be back for many appointments to come! read more

Moving from out of town a month before I got married meant finding a great colorist on short notice. Kim came to my rescue and was billed as producing the best blonds in town. She did not disappoint. She has now been highlighting my hair for 3 years and has taken be from a honey blond, to a natural ash, to a mix of highlights and lowlights. My color has always been fantastic and I get lots of compliments. I also have baby fine hair that damages easily and it has never been healthier - her technique and the Aveda products have really cut down on the damage from all the processing. The overall experience of the Salon is professional and service oriented, after such a great experience with Kim both my Husband and I started seeing Ted for our cuts. We have drastically different hair, my husbands is thick and curly, while mine is fine and straight. Ted does a great job with us both. I have had short technical cuts as well as the dreaded grow out and Ted got me past my shoulders with style. My Husband has also transitioned from short traditional mens cuts to more length with the help of Ted. Honestly, I would recommend both Kim and Ted to anyone. My husband and I both like the added comfort of the no tip policy of the salon, I will more places would pay their stylists well and expect perfection all of the time! read more

I have known Corrine for many years & she has been cutting my hair since she began her internship at JR Salon - there is nothing like have a good relationship with a stylist you trust! things I enjoy about this salon: "quiet zone" shampoo area - the low lighting, aromatherapy oil scalp massage & hot-towel treatment encourage a relaxation that I look forward to with every visit! complementary hand massage - performed by a salon assistant while your hair services are in process! the floor - large windows provide lots of natural light & the complete lack of chemical smells make for a very pleasant salon experience. read more

This place is amazing! You will leave feeling beautiful and pampered. From the moment you walk in, the entire staff is warm and welcoming. I was offered a glass of wine and a silk robe to change in to. I see Ted for my cut. He is a wizard of hair! I am not good at describing what I want but he does such a great job in the consult and delivers amazing results. I see Laken for color. She really knows what she's doing. I've never seen someone put a full head of highlights in so quickly. My hair came out looking natural and better than I ever expected. On top of all that, you get a hand massage each visit. And the shampoo room....it's the BEST part! Each staff member gives a great shampoo with neck and scalp massage. It feels amazing! The salon is clean and beautiful. Tips are included in the prices and refused if offered. It is a unique salon and I highly recommend it! read more

Juliette gave me the best haircut I've had in austin. Only bummer to be aware of: NO TIPPING! I have started bringing her flowers and management seems to be OK with it. Very nice salon. Love the hand massages. read more

The best salon I've found in Austin HANDS DOWN! I first visited Jackson Ruiz in 2006 prior to their current remodel and they were just as excellent then as they are now. I love the modern earthy remodel that they have done. I enjoy slipping into those luxurious brown silk robes after I check in and being greeted with a coffee or a glass of wine depending on my appointment time ;). I will say you do need to decipher the best stylist for your needs, the first two stylists who I was placed with back in 2013/2014 didn't understand bob hair cuts very well or what I was wanting. Fast forward a few months and I booked an appointment with Juliet. This girl rocks it out of the park every time and she is the sweetest. I trust her so much she is doing my hair for my upcoming wedding. Parking is a non-issue which is a plus since it's close to downtime, I feel the pricing is fair based on the quality of service you get( free scalp and hand massage, yes please) and they don't allow you to tip! read more

I don't think I'll ever go anywhere else in Austin. I've pretty much always been a salon hopper. In fact, I don't think I've been to the same person twice in 10 years UNTIL Mercedes started doing my hair. I've been back several times, she took my hair from virgin brown to blonde and back to brown again in such a natural way, I couldn't have asked for any better. I've gotten so many compliments since I started seeing her, plus she's enjoyable to hang out with while she makes you pretty. The salon itself is also a great experience, which is the reason I go back for cuts (Diana is also great!) and soon for my brows. You won't regret going. They turned this salon hopper into a loyalist for sure. read more

Great overall experience. I was late for my appointment but still got the full Ruiz/Aveda treatment. Alex gave me a fantastic cut; she listened, offered suggestions and I left very happy. I wish they had a north location, but until they do, it's worth the drive downtown, and they have parking! read more

Visited there for the first time today, booked an appointment with Melinda, and honestly, had never been so satisfied with a haircut in my life. The salon was incredibly comfortable and relaxing. Melinda asked me a lot of questions so that she could better cut my hair to my needs. She helped me address what my hair needs in order to get it to where I want it. If I could give her 10 stars I would!! read more

I recently changed to this salon because my favorite stylist, Willie, had moved there from JR Salon up north. I was a little tenative that it would be way out of my budget based on the location, but I was very excited to see that they also have a no tip policy (which I firmly believe in since tips are so arbitrary), so I felt it was a great value. The salon is beautiful. They offer, tea, water, even wine while you wait. Willie is amazing! I strongly recommend him not only for his talent, but his conversation as well :-). I highly recommend this salon and always look forward to my next trip. read more

Today was my first visit to Jackson Ruiz and I was very very pleased with the experience! Look, I have hair anxiety. My stylist moved and I was having a mini freak out about where to go. A very good friend of mine recommended Jackson Ruiz and I'm really glad I tried them out!! When I got there, they asked if it was my first time there and then gave me a tour of the place. It really is a lovely salon. I especially found the shampoo area to be super relaxing...a really great atmosphere. I changed into a robe and had a seat in the waiting area. I LOVE Aveda tea and they had it right there for you while you wait. Lovely! Then Steven came to get me and we had a little consult and I told him what I wanted. He took me back and shampoo'd me and then proceeded to give me EXACTLY what I wanted. I absolutely LOVE my hair!! He did my pixie cut righteous! The cut includes tip (and the shampoo...and an arm/hand massage) and it was 55.00. Well worth it. And they told me that I could come back for a bang/sideburn trim (if I need a touch up) for free! I really enjoyed talking to Steven. He was very easy to talk to and really made it a great experience. They didn't push product on me but I did buy the styling cream he used and a box of my favorite Aveda tea! There's ample free parking in the lot there as well. You just need to turn onto 6th street and then make the first left on whatever that street is and then drive up a bit and before you get to the next street you will see the lot on your left. I will definitely be back to Jackson Ruiz for my next haircut! (And possibly a trim before my trip next month!) read more