We came into this place about a month ago. I had a couple…read moreof requests. 1. One gold bracelet was way too long and I needed it shortened. 2. My beloved gold bangle was in need of polishing and regroving of the lines etched in. 3. I wanted a custom made Cross & bead gold bracelet that I had I my mind. Nobody makes them. Lastly I had a bag of gold rings to sell. I wanted to say that EVERY EMPLOYEE was beyond polite and professional. They listened to every one of my 'ask's' and immediately said yes. They told me to give them a couple of days on the design for the new bracelet for my approval. When I received their ideas, it was exactly what I wanted. A week later my bangle and my bracelet were shortened perfectly. Two weeks later my cross bracelet arrived. Unfortunately, I damaged the clasp the first week. The damage was completely due to MY misuse. Not their skill. (I am EXTREMELY HARD ON JEWELRY) We took it back in to be repaired. I just picked it up. They put on a heavy duty clasp at my request. I went to pay and they didn't charge me. Now THAT's customer service!! We will be back. Thank you all for your assistance

Cannot recommend Littleton Jewelry enough! We worked with Lisa and she was so amazing from the…read morebeginning. The top engagement ring is a custom design by Lisa with an heirloom diamond. She worked with my vision to create a beautiful ring with a lower setting. Then the second ring (wedding band) also custom. She worked again very closely with me again to make the vision come to life while once again using an heirloom diamond. The attention to detail and responsiveness from them is amazing. For such high quality their price point was perfect for our budget. Will continue to use them forever!

I have used these guys for simple things like battery's and resizing rings etc. Never had an issue…read moreand team was always pleasant and competent. I collect unusual timepieces, but I just figured you need to have them service by high end Jewlers like - well lets not name names So my most recent experiences. A Omega Marine chronometer - very obscure piece. I take it to a high end jeweler They send it to Zurich because there the only ones who can work on it. about a year and $400 later I have a new battery which promptly lasts 6 months. So I take it to fast fix and say "doubt you can work on this" Watch guy says I have heard of this but never worked on one let me take a look. So off to Perrys for lunch. 40 minutes later your Omega is done. You opted for the lifetime battery thats $70 . This watch only runs 5-6 month at a time. Brought it in recently as it was dead again. Lunch at Perry's and its working - new battery - no charge. So watch number 2 a 20 year old Rado made of synthetic sapphire/ceramic composite. I manage to break the custom clasp messing with it myself. Tiny parts fly across the room disappearing in my carpet for eternity. Off to two high end Jewlers. - We wont touch that send it to Rado in Switzerland. Be prepared for a huge bill. So on a whim I take it to FF and say what about this? This thing obviously spooked them as they are extremely hard to work on without damaging the bracelet that can cost in the 4 digits to replace. So I say take a look and f you can fix it go for it - entire staff sees this as a challenge. People are looking at it under microscopes to figure out how the original clasped worked. Gauntlet down - back to Perrys. I get a call 90 minutes later well we managed to repair it but we want to make sure your good with the cost of doing so. I as quoted a very reasonable figure that was an order of magnitude less than Rado. Whats shocking is there are no stock parts for this watch. They literally manufactured a tiny compression spring/rod with sub millimeter precision. Why? Because its a interesting piece and we appreciate your enthusiasm for fine watches and a challenge too. To people who say batteries cost a buck why is it so much. Well the sutures the surgeon put in cost a few cents plus some plasma anesthetic etc. Why was a transplant $300000 because there's years of training, supplies electricity, building a hospital and paying its staff. I feel like I got a surgical team on my watch complete with tiny instruments, microscopes, laser cutters and well trained personnel. Do the math - in my case it was WELL worth it. I cant vouch for other locations but I found the service here epic

The honestly wasted my time. I dropped my watch off a week ago to have a few dial markers…read morereattached and the watch itself repaired. Only the dial markers were reattached, and now there is no longer time to have the watch repaired before I need to wear it for an event. I could have had it repaired elsewhere in the same amount of time if they had let me know it would not be possible to repair it while it was in their possession. I'm honestly super upset to come back to pay for my watch to be repaired and learn that it still doesn't work. I didn't assume that keeping time was part of the service, I specifically asked for it to be able to keep time as part of the work order. No one called me, no one communicated that this would not be done. Instead they just played with my watch while real professionals could have been repairing it. Very upsetting.

My fiance was here recently to see about getting a watch band for his new watch. We had stopped by…read moreanother store which seemed to be more of the fine jewelry side and tried this place. Service was attentive and nice and there were other customers in the shop - always a good sign. They were able to set him up with a leather watch band and he left happy.

I've now had 2 awful experiences with these folks (Mark - you should have done better). First time…read moreI took my "3rd Diver Seiko" in for repair. Had been going there for years, back to when he was inside the Sears. He needed lots of parts this time as the autowinder agave out, and after 2 months I got a quote. 8 months later no news and I asked about my watch. They said would be done in 2 weeks. 4 weeks later the watch was done. I heard a lot of reasons but I called him on it and he gave me the watch and asked I give him another chance. Well the watch started losing 5 minutes a day about a month later. I dropped the watch back off on October 13th 2023 and he asked me why I didn't bring it in sooner. I then started calling, multiple times, but the voicemail was backlogged so you couldn't leave a message. Finally called and got him but the response was, "I am with a customer, call back." Wow - now that is service! I tried that begrudgingly, but got nowhere. I finally got so frustrated I went in and retrieved my un-fixed watch on 8/2/2024. The woman there asked why I hadn't called sooner. REALLY - HAVE YOU EVER TRIED TO CALL? Stay as far away from these people as possible!

Excellent customer service and value! It's where to go to get watch batteries replaced.read more

Great service and affordable service. We will certainly use this store for batteries and repairs on…read moreall our electronics (car key fobs, garage door openers, and of course watches) from now on.

It really doesn't get better than Walters & Hogsett. I've been to many jewelers, and this was the…read moremost welcoming I've felt. I was warmly greeted by an associate, Hilary, who took the time to walk me through the Rolex CPO and Cartier sections. She was knowledgeable and allowed me to try on any piece on display. I mentioned that I was looking for a present for my wife for the holidays and she showed me multiple pieces. We finally landed on the Cartier Panthere two tone. She reserved the piece for me for 2 days over the weekend, so I could bring my wife in to try. Such good customer service! I would absolutely buy my next watch/jewelry piece from them again!

A locally owned jewelry store that offers some high-end jewelry as well as some mid-priced. The…read morestaff is great and we look for Miranda who we've built a working relationship with. For our first venture Miranda helped us spec out a custom made Ruby & diamond bracelet for my wife. It turned out beautiful and my wife wears it every day. We returned for resizing rings. Again a good experience. We'll be back for future jewelry wants & needs.

Their customer service is just absolutely top notch. They don't nickel and dime you and want their…read morecustomers happy and satisfied. Support this family owned shop, honest, hardworking people

Super professional. Resized 2 watch bands while I waited. Very friendly and reset a Citizen Blue…read moreAngels watch for me. I will return with all my watch needs from now on.

Just walked in the gentleman took time out of what he was doing to look at my watch. I was out the…read moredoor in less than 10 minutes. Great people highly recommend these guys.

Master clock-smith for sure. Came to my house to set up my grandfather clock that my moving company…read moresaid they could move and put back together. Well that was a bold face lie, so I had to call these guys to come out. He set up and fixed my grandfather clock, showed me what he did, showed me how to best keep it in working order. Couple weeks later I pushed the pendulum too hard and it came out of its track. Well they back their work with a 90 day warranty so he just came out right away, fixed it, told me what I did wrong, installed something that will help prevent that from happening and told me what NOT to do. The man is very quiet, doesn't say much, but he definitely speaks through his work, and when he does speak it's to teach you and help you with your clock. I will definitely use these guys again if needed and will refer them to my friends and family. Great businessman and professional.

Stopped by here to get my mom's watch battery replaced and am so glad that we did. Service was…read moregreat. Enjoyed looking at their watches and jewelry while I waited for the battery to be replaced. I learned about laboratory made diamonds. Wow, had no idea such a thing existed. Same properties and ratings as real diamonds but made in a lab versus from natural diamonds found in the earth. I was told they are significantly less expensive, but the uncertain thing is how well they will retain their value. They are nicer than zirconians, but why not just get the real thing? I am sure I will be back in the future. Others there were looking at buying I think earrings, another looking for a new watch band, Nice place with super nice people. What is there not to like? Go check it out .

Came in to get 2 batteries replaced (not fancy watches). They were so nice and quick. Will…read moredefinitely be back. Only down side here is that that they such beautiful watches and jewelry, you'll want to buy something new.

I can not recommend Intrigue Jewelers enough. The entire staff is so friendly and wants to help. My…read morefiance and I got a custom engagment ring and wedding band for myself which I am in love with and picked out his wedding band. It took a couple months of looking at different wedding bands and options to finally settle on the ones we wanted. They were beyond patient and very accomodating. Unfortunatley, both our wedding bands ended up getting stollen. When we went back to them and explained the situation, the entire staff went above and beyond to make sure that the process of getting the new bands was seamless. Alex, Catherine and the entire staff are beyond incredible, and I would recommend them to anyone, thank you!

My Wife Sherry and I have been going to Intrique Jewelers for many years now…read more Alex the owner is fantastic and has a great crew of people around him. Catherine has designed and re-worked many different pieces for us. Recently I had a custom wedding band for myself done; a large intricate Gold band with 4 angels around a 1 carrot diamond, just stunning for a mans wedding ring. Look them up this holiday season, for that special gift. Michael S.

I had an outstanding experience with Lotus Jewelry and its owner, Avie. He was extremely helpful,…read moreprofessional, and treated me with respect throughout the entire process. His knowledge and commitment to customer service were clear from start to finish. I highly recommend Lotus Jewelry to anyone looking for a trustworthy, experienced jeweler who truly knows the business.

Avie was so kind and honest. Went there to get my wedding ring resized. Quick turn around. We will…read morebe a repeat costumer for sure!