Better trained personnel, better trained managers. Service-oriented business that responds to the…read moreneeds of their customers. Supervisors that actually supervise and attempt to make things better, rather than attempt to explain all their misgivings on others. American workers answering the phones. Or at the very least, someone who has a command of the English language since they are working within the confines of the United States of America.

Always a great selection of fresh fruits and veggies. Also, customer service is good! They carry a…read moregood selection of brands.

All the employees are great but there aren't enough of them! this PayLess relies on self-checkout…read moreand is understaffed in the 'manned' lanes. this Payless is trying to save money at the expense of customer satisfaction!

I was shopping in the Payless on Cross Street yesterday, 03/06/2026, and was shocked to witness a…read moremanager berating an employee near the entrance of the store. Customers and other employees were within hearing distance. The manager (dishwater blonde with a unique hair cut, short with a ponytail/bun on top) was in my opinion unprofessional and should not be in a position of authority. The young man (short hair, beard and mustache) she was scolding was standing there with two bags of trash, one in each hand. He stood there and took it. He was more professional than she was. I have been in management and this is not how you talk to or treat your employees. I am at this store several times a week but if this is their management style, I will drive further and take my business to another store.

Since they closed the Butchers counter their cuts of meat and variety have basically dropped to the…read moreequivalent of scraps. I refuse to purchase anything from the meat section. Truly disappointing.

I always find the most random specials when I pop into Pay Less. Once, I found fancy gelato on a…read morefluke sale for 25 cents! And other time, my son's formula was discounted 75%, so you know I bought it all! Other than that, it's consistently a small town grocery store. My co-workers like to tease me about "Muncie" prices because they are so much cheaper than where I live in Indianapolis. I should maybe bring a cooler and stock up here before heading back to Indy?? They also have frozen alcohol pops, which can be tricky to find, so that's a win for me!

Beautiful store with a great selection of organic food. My daughter is gluten intolerant and she…read moredoes much of her grocery shopping here. The prices are higher than you would pay at a local grocery store but the offerings here are also different. The store is laid out beautifully. And the employees are super nice and helpful. It will definitely become one of the regular stores that I shop.

Get the app before you go. Extra coupons & discounts to be had On the app…read more WOW. WOW! Great & great selection products for the discriminating shopper, well identified for source (wild caught vs farm raised vs country of origin). Great sales! Steaks amazingly tender! The only reason they get is that I wish prices were a bit better!

Came here for the first time yesterday & bought some great stuff! And we're back today for some…read moremore before our bowling tournament & heading home.. but we're about 1.5 hours from here & will definitely be back to shop again! Got my daughter a cute purse & some clothes for my granddaughter while here yesterday. Stop in!

Organization is awful. Went in hoping to find a swimsuit spent about an hour looking ALL over. The…read moremen's section has some swimsuits so one would ASSUME the women's swimsuits would be in the women's section. But no not as Gabes, they put the swimsuits in the junior section so where the junior section disappears to is really anyone's guess. Actually insane.

The store has really knowledgeable and people they can find the bolt the washer the nut to fit…read moreperfectly

The are the best. Staff friendly and helpful. Always have what I need. Still has that hometown…read morefeel. Sales are good all the time.

I used to buy only Craftsman tools. But harbor freight is so much cheaper and has decent quality…read moretools, if not better!

I am very disappointed with the customer service we received at the Harbor Freight location in…read moreAnderson, Indiana, on **August 25th at approximately 7:00 p.m.** We came into the store with a legitimate 20% off coupon. When the coupon was scanned at checkout, it showed that it had **scanned successfully**. However, we were then told that the coupon had supposedly already been used, even though we knew that it had not been. Instead of taking the time to look into the issue, explain what may have happened, or offer any kind of assistance, both the cashier and the supervisor were rude and dismissive. What made the situation even more frustrating was the supervisor stating that he was **"not going to lose his job over a 20% discount."** We were not asking anyone to risk their job or break store policy. We were simply asking for someone to investigate why a valid coupon was being rejected after the register indicated that it had scanned successfully. The way the situation was handled made us feel as though we were being treated like we were trying to do something dishonest rather than customers experiencing an issue with their system. There was very little effort made to help resolve the problem, and the attitude we received was unnecessary and unprofessional. Even if the employees were unable to override the coupon themselves, they could have explained the situation respectfully, and contacted someone for assistance. We ultimately contacted Harbor Freight corporate ourselves. **Corporate reviewed the situation, confirmed that our coupon was in fact valid, and gave us the money we would have saved by using the 20% off coupon.** I appreciate that Harbor Freight corporate made the situation right. However, it is extremely disappointing that we had to escalate something that could have been handled professionally at the store. The fact that corporate confirmed our coupon was valid makes the rude and dismissive treatment from both the cashier and supervisor even more frustrating. Customer service does not mean employees have to break company policy, but it should mean treating customers respectfully and making a reasonable effort to help resolve a legitimate problem. Unfortunately, that was not our experience at the Anderson location on August 25th at 7:00 p.m.

Every time I shop here they seem to have fewer employees. There is usually only one checkout in…read morethe front open, often with a long line. Returns and online order pickup are both at the checkout in the men's department. This line is often long and always seems to move very slowly. Despite the long waits in the checkout lines this is my favorite JC Penney location. The store is well organized and orderly. I often order online and pick up in the store. I especially like curtains, bedding, and home decor from Penney's, and the online selection is extensive. The parking lot in front of the store is large and there is limited parking near the side entrance.

tried to return a shirt that was a gift and didn't fit me and they were beyond rude. they had…read morehorrible attitudes and spoke to me in a very rude manor. i had a gift receipt and they said they could do a "45 day low" return since it was past sixty days which i said was fine. the shirt had no tag on it and i did not take the tag off so im not sure how it ended up off but the lady did not know how to scan it without a tag. and then someone else came and proceeded to tell me since i didn't have the full receipt so i couldn't return it. but i had the gift receipt! overall they were mean and it was terrible customer service. i will NOT be shopping there again. i feel very disappointed and disrespected. and when the lady saw there was no tag she proceeded to pick up the shirt and say "jesus!" and roll her eyes at me!