All the employees are great but there aren't enough of them! this PayLess relies on self-checkout and is understaffed in the 'manned' lanes. this Payless is trying to save money at the expense of customer satisfaction! read more

I was shopping in the Payless on Cross Street yesterday, 03/06/2026, and was shocked to witness a manager berating an employee near the entrance of the store. Customers and other employees were within hearing distance. The manager (dishwater blonde with a unique hair cut, short with a ponytail/bun on top) was in my opinion unprofessional and should not be in a position of authority. The young man (short hair, beard and mustache) she was scolding was standing there with two bags of trash, one in each hand. He stood there and took it. He was more professional than she was. I have been in management and this is not how you talk to or treat your employees. I am at this store several times a week but if this is their management style, I will drive further and take my business to another store. read more

I still give this supermarket five stars however, with this rating, I'm anticipating that perhaps they might consider their customers' time and effort with regard to digital coupons. I prefer to make my shopping trips as quickly and as efficient as possible. That means I do not appreciate having to clip digital coupons either in the store or before I arrive. Why should I have to spend my time shopping twice? I have my location services on, I do not understand why every single coupon is not loaded under my profile the moment I walk through those doors. I believe this is something that I get at Meijer, where are you Payless? Put your customers first -- give them the best value because you certainly have a great products! read more

Payless Supermarket - Great store - Grocery Near Me - Anderson, Indiana

Waiting for the brisket sale in the anderson indiana area. For some reason they only do it 1 or 2 times a year. Haven't had it yet this year. read more

Hovering between 2 and 3 stars. Why are all of the Kroger/Payless checkers so unfriendly. I long for Trader Joe's. I long for Meijers. But my main issue with this site is design. For such a large building there is very little choice. Many aisles are devoted to housewares, shampoos etc. and that ridiculous 'seasonal items'aisle. I understand folks expect some of this in a grocery but the percentage of this fluff to the amount of actual food is way off balance here. Ah, profit margins. I get it but I don't have to rate it high. And they're new change, integrating the health foods throughout the store, just has me coming even less frequently. I find better elsewhere. read more

This is my main go to for groceries but the customer service literally sucks at the front desk and pharmacy! This is the 2nd time, today once again my husband and I were at the service desk to make a purchase and we had to wait for the clerk to have a half hour conversation with a customer while we and 4 other customers waited for 10 minutes or more for them to finish that had nothing to do with the store or work! The pharmacy on the other hand couldn't figure out why my prescription was called into another store even though I called the phone number on my prescription bottle which was their store. The pharmacy technician obviously didn't give a s***t ! I'm over with dealing with humans that don't care! Maybe some businesses should turn to robots! They could definitely get your prescription done in a reasonable amount of time! My husband said I was too nice! read more

The gentleman working the deli this afternoon was great. He was very kind and professional even when there was a long line. Being the only one working the deli, yet it was still efficient! read more

I try staying home out of the stores yet this is what you get from Kroger/Payless on Scatterfield. I sent the OPENED bacon back to the store, just so no one can say this is not accurate read more

Payless Supermarket - Out dated chicken , out dated shaved beef and wrong out dated stew meat! Bacon was half gone & open. No dig coupons honored - Grocery Near Me - Anderson, Indiana

Rude incompetent. Takes forever to fill prescriptions they just close the pharmacy down at all hours. There are some really nice employees in the store part but the management does not care if you are satisfied or not and they definitely don't care or try too get you to come back. Horrible place on meridian St. read more

My wife and I come here a couple times a week for our fresh fruits and vegetables. We like the fuel points that you get here too! We will buy all of our Christmas gift cards here. When we go on vacation we buy the gift cards that we need for airplane tickets and anything else we can think of. Also if you have a big project at home and need to go to Lowe's, we buy our gift cards there too. We get them for going out to eat too. We enjoy coming here for our needs! read more

Pretty sad when you have to bag your groceries and there's at least 6 employees just standing around. Guess it's turning into an Aldi. I don't care to bag my groceries but when you can't get a signal in there to get your coupons that stinks. And get told oh sorry for that. Give me at least 10% off when I'm doing your job read more

I have recently been becoming a regular at payless and while they do have really good sales and decent prices. Their bakery department needs serious help. Specifically referring to whomever makes their doughnuts. The doughnuts aren't even ready and out until 8. They are very plain and ugly. Someone really badly needs trained or something. Not to mention come in earlier. In my experience doughnuts are ready and case full with a good variety by the time a store opens. . read more

Don't go there on weekends. That's unless you enjoy getting upset and walking out. This has happened to me twice now: I go in to buy one or two items. When going to the checkout, I see only two or three cashiers there. There are two islands with self-checkouts and one is always closed. At the same time, there are all of these people standing in line to checkout. I just left my item and walked out both times. It sounds to me like management needs to get it in geer. read more

Lousy employees. Empty shelves at all times. Checkers constantly ring up products twice causing a 2nd trip to get a refund!

Big secret - if you like fish - go to seafood - they will put fish in cooking bag and season - bring home and bake - instructions on bag - family just ate for less than 10 bucks - would have been sixty at Red Lobster - very good! read more

Good place to grab some groceries. Dropped one star, due to self checkouts regularly cash only.... or credit only. Hand written signs difficult to see mostly. read more

Nice, caring folk. I recently went to this store with my elderly father. Dad had me get something and when I returned, he was gone. I looked all over when an employee asked how I was doing, and I mentioned my Dad, and the lady said they saw him sitting outside (he gets cold in air conditioned places). And do I like the selection of food (which is why I go here often) and they have unadvertised specials (well, unadvertised to me). I usually go for for food (produce) on sale. One drawback: I don't get good cell service in the store, so if I want to download coupons I might need to step outside (but that might just be my phone). And, if I have issues or questions on checkout, they are very helpful to resolve. read more

I enjoy going into this grocery store chain. About like our kroger in Terre Haute. Seems to always have good sales going.

Love prices and quality of produce, pleasantly surprised they even carry Hard to find Fuits like Passion Fruit for example, also they Have Starbucks right inside. read more

This is my "go to" grocery store and for the most part the prices are reasonable. However, some identical items have a nearly 50% markup versus Walmart which makes me question the rationale Payless has here. read more

This location has recently become a disaster! The store is messy and stock low or non existent for many items. I have been waiting 4 days for them to get butter!! All the other stores in our area have closed, leaving this the only option for quick groceries. Unless something changes soon, I will be going across town to Meijer. read more

This goes to the starbucks that is located inside of Payless. I go to this specific Starbucks at least every other day if not every single day. And every single day I get the same exact drink. Nothing more nothing less just the same thing every day. Teresa, one of the amazing baristas is there, usually takes care of me! We are on a first name basis by now, with how much I come in. With me getting the same beverage every single time, the price is different almost every single time, and I have saved my receipts to show that. For the same drink i have payed as low as $3.70 to as high as $6.80, but every time it's different. Karen, another barista who has argued with me and gave me horrible attitude, just doesn't seem to want to be there. I have seen her give attitude and argue with other costumers as well. We have argued about price and how my drink is made, and I have heard her tell other customers that they were wrong. I have worked in customer service and with people for a long time and THE COSTUMER IS ALWAYS RIGHT NO MATTER WHAT!!! read more