advocate Billing opted everybody in for paperless. They do not return calls. Advocate fails to…read moreupdate all their systems with payments. they try to collect amount you paid previously.Advocate attitude is serve us not service.

Dr.N Szuch is the absolute worst orthopedic surgeon in the greater Chicagoland area. Do not seek…read moreher care of youbcare about your health or family members. Ahe destroyed my sons knee and college football career and blamed him for poor " mechanics " when he had a triple tear and sought her for surgery. She threw away his meniscus and botched him completely up. He's 22 can barely walk and she tells him to take ibuprofen 2 years post surgery. This woman needs her license revoked and I will continue with that process!

Stay away from this place they want to charge you $175 to take your blood pressure and look in your…read moreear for 30 seconds and tell you that you are fine. What a rip off and they never followed up! Horrible experience

The lady at the front desk this evening and the nurse with the thick curly hair- I would like to…read morethank them FROM THE BOTTOM OF MY HEART! I came in tonight to get a school physical for my son . I was completely overwhelmed as I had my toddler and newborn with me as well. Unfortunately, I had a small "emergency" occur while in the waiting room. The nurse and receptionist quickly and discreetly assisted me with the issue at hand. They could clearly see I had my hands full and showed nothing but compassion and kindness to this frazzled mom. The physical was completed by the physician efficiently and we were in an out of there in record time .

My son broke his toe playing soccer, the service was fast, no wait line on a Sunday afternoon, the…read moreregistration staff was friendly and welcoming ... X-ray technician was super nice and understood his pain on his toe and recommended for him to use a wheelchair to take him to get the X-rays. My son results came back fast with the Dr. visit and instructions. Definitely will use this location as an immediate care & for outpatient services!

Have to pay $50 copay for yearly physical when my insurance considers it preventive medicine with…read moreno copay. Charged for office visit too because I asked about bump on top of hand which dr just glanced at while looking at computer screen. Don't ask about anything else at yearly physical because all they want to do is bill you for more. Funny how they didn't ask for copay at desk when I checked in but billed later when dr recoded visit.

Do NOT book with this office if you need to cancel your appointment…read more I made an appointment and ended up needing to cancel it. I told them over the phone I didn't know when I could reschedule so I needed to cancel it for the time being. They said they would take care of it. That was on a Sunday. So, why then did I keep receiving emails and texts about this appointment that they supposedly cancelled for me? I called again on a Saturday and same thing, "they took care of it". I then emailed them because I was still getting notifications about this appointment and over email they said they would take care of it. Today, day of the appointment that "they cancelled", I get another two texts! I'm beyond frustrated with this whole ordeal. I should not and have never had to contact an office this many times to try to cancel an appointment. I cannot speak on behalf of their services but this experience trying to get an appointment cancelled, with more than a week's notice, is just so insane to me! I've never had issues like this ever. I will not be rescheduling with this office.

horrible experience they dont mention that they are charging my card without any services done dont…read morelitsen to this fake 5 star review horrible clinic they still havent got back with results

I didn't even get passed the receptionist! I have no insurance so I was well aware I was going to…read morebe self pay! when I told them this I was never told how much the price would be nor was I told there were 2 forms of payments! cash $150 card $250. of course I wanted to pay in cash but didn't have all that in me. educated I would need to go get cash! the receptionist from the start ahead an attitude! Not confirming me whether I would be seen or not that same day! so i of course didn't want to waste my time going out if I I wouldn't be seen today! with all her attitude given to me this made me feel as if I would rec the same treatment from the DR! So i cancelled my appointment all together! if this is how you treat your new patients y'all need a fresh start!

From the owner: Aurora Urgent Care Now! We are a primary care medical clinic. We practice family practice, internal…read moremedicine, rheumatology.

I am utterly disgusted. After being a patient for over 30 years this immediate cares patient care…read moreor lack thereof was totally unacceptable. Upon bringing in a patient in after calling and verifying walk ins welcomed, we were turned away! Please keep in mind we arrived 16 minutes agter the call. The receptionist that I spoke with rolled her eyes when we were told by the younger receptionist we would bot be seen, that is ridiculous. The patient that was brought in was an asthmatic. We informed them of the reason for the visit. The younger receptionist went to get a nurse that confirmed shortness of breath and chest tightness from triage. The nurse advised us that they were going to speak with the provider. 15 minutes later the younger receptionist came back again and told us we could not be seen! This was a total waste of time! From the most recent reviews it appears that this is becoming the norm and it is absolutely unacceptable! It appears that the staff was more concerned about getting home on time than patients. Being that Northwestern Medicine is a well respected establishment, something needs to change locally sooner than later. I remember the days when this immediate care rated 5 stars. It is my hope that you all get this turned around.

I most likely won't be coming here ever again! I am so defeated by my last experience. I came in…read morebecause I was having flu like symptoms and thought I'd go in for some quick antibiotics or something. When I got there the staff was nice but she did tell me it will be a long wait, and she kept pushing for the tele-health option. This is where the doctor calls you via phone and you describe your symptoms to them and they diagnose you from there. They don't see you at all. I opted to do this option because it wasn't anything too too serious, just flu like symptoms so why not? It took about 1 hour to receive a call from the Doctor. She was friendly, asked me all the basic questions my symptoms, do I have any allergies, taking any medication, etc. she set up for me to get tested for Covid-19, Flu, and Strep Throat. I still never laid eyes on my Doctor, after you're done talking to to them on the phone you wait in the lobby to do any testing you may need. Waiting to get tested didn't take long at all. Got tested and I was free to go and they call you with the results. So, I got my call and to my surprised I tested negative for all 3 test. So, the same Doctor called me back with my results and told me she will be prescribing me with 2 medications and a nasal spray. One of the medications was for pain (I'm assuming for my sore throat), the other medication was a cough suppressant which the pharmacist told me was very, very strong. I ended up not taking the cough suppressant because that doesn't even sound healthy. I wanted to encourage my body to cough up any phlegm because that's how it naturally gets rid of the bacteria that's making me sick. So I did take the pain pill and I did the nasal spray. I thought all was well and I went to sleep for the night. I woke up in a huge pool of blood (like a really really big puddle, which I won't show because it's very graphic). And that was coming from my nose. Throughout the day my nose bled 3 more times and it was a lot of blood. I did not take anymore of the nasal spray or any medicine she prescribed for that matter. I ended up calling this facility and telling them what happened. I did not talk to the same Doctor but instead I was speaking to a nurse. She told me to stop taking the nasal spray (duh). So then that night I went to a different clinic and their Doctor told me that the spray that was prescribed is extremely strong and really dried out my sinuses. He told me to go buy some over the counter saline spray to put moisture back into my nasal passage. So I've been doing that and the nosebleeds have stopped, but my eyes are bloodshot red, like extremely red. I thought I popped a blood vessel in there or something, and they have been bloodshot red for going on 3 days. They're not irritated, or itchy, or discharging pus or anything crazy like that. I just think the nasal spray dried my eyes out too. I've tried eye drops but nothing is working. So I will be taking a trip back to the Doctor tomorrow to try to figure out what this nasal spray did to me. I've been running around looking like a deranged vampire, with these bloodshot eyes. I can't even go to work with my eyes in this condition, and I would really like to get back to work. I really wish I never used those prescriptions. If there's one thing I don't mess with it's my face. Hopefully I can get my beautiful eyeballs back. I'm so disheartened. I'm only giving 2 stars because the staff was friendly. However, please do yourself a favor and go elsewhere.

STAY AWAY! This company has tried to charge me for services that were covered by my insurance…read morecompany, no manager is ever avabiable to talk to. I have sent copies of my insurance payment and yet they say I owe the money! WELLNOW is committing INSURANCE FRAUD by taking payment from the insurance, and then bulling the patient to pay as well!

Extremely long wait times. I came for a followup appointment, still had to wait in line even though…read moreI was scheduled. 40 minutes and they only took 1 person. Rescheduled for another day and I ended up waiting an hour in the waiting room and another hour sitting in my room waiting for the doctor to come. Ridiculous understaffing, shame on the management

advocate make sure that they charge you for a but when they cancel your appointment, you don't…read morereceive forced to take a later inconvenient for you and they refuse to even apologize that does not fully know his job. Additionally, they falsify the MRI results by using the original date where nothing was ever done and not the date two days when it was actually done; when you contact they pretend to and then they ignore you so for this area, it is serve and not ; I have tried to work with them for ovary 2 1/2 years and nobody cares; they don't even think that they owe you for your time or even the to your appointment because the did not fully know his job;

I went in sick and was able to get in and out in 30mins. There wasn't any other urgent care…read morepatients waiting. Checking in was a breeze. The medical assistant was nice and friendly. The dr on duty was nice and efficient. Parking was also ample. They were definitely better than the other urgent care facility I tried near my home.

I have been working with a cardio vascular surgeon on varicose veins in both legs and have…read moreundergone vein ablations in both legs. Today was a follow-up wirh an ultrasound of the left leg. The doctors here also work out of the Advocate clinics near Mercy Hospital and Rush Copley Hospital. I have Dr Goel as my cardio vascular surgeon and highly recommend him. He is thorough and does great work. He cares for his patients. The nurses, techs and staff are also exceptional. If you have cardio vascular iasues, this is the place to go.

I have been going to the clinic since way before Dreyer took it over and I really have no problems…read moreor complaints and that is hard to do with a doctors office! My regular OBGYN left this summer and I have now seen Dr. Patel twice and she is so kind and understanding and really honestly listens to me. I ask questions and I have never felt rushed or uncomfortable. She also really takes the time to explain things and also save me money by sending me to a different pharmacy than I was using. I have always been lucky to have very kind and sweet nurses as well. Everyone is so caring and sincere. I do like the quick and ease of the North Aurora location, not just since I live close to it but it never seems crowed or busy like the St Charles location and for some reason I think it is cleaner also. It is a no frills office with a waiting room on the plain side. I have never had any problems making a appointment and with my annual visit I was early and so was the doctor! I do have to say I only have been familiar with the OBGYN side, and I have no knowledge of the child care side of the practice.