UPDATE: Adam Potts from Rush Truck called us after our review & messaging them via their website, and offered us a refund for their services. Though I'm still cautious regarding missing parts, we would be willing to give them another shot. Thank you! read more

I had a disappointing experience at Rush Truck Center in Whittier today around 4:00 p.m. I came in looking for a shock absorber for my Peterbilt seat. The employee assisting me asked another parts employee, Jose Romero, for help. Jose located the correct part on the computer, but the dealership did not have it in stock. I politely asked for the part number only because I needed to find it somewhere else as soon as possible. This is an important part for my semi-truck, and I needed to get the truck ready to work tonight. Jose appeared reluctant to give me the part number. After eventually providing it, he said to me in front of other customers, "Why are you always coming here looking for part numbers and you never buy anything?" I felt embarrassed and disrespected by his comment. I have been a loyal Rush Truck Center customer for more than three years and have spent thousands of dollars purchasing parts for my trucks. I was not asking for a part number to waste anyone's time. Rush did not have the part available, and I urgently needed it to get my truck back to work. Speaking to a longtime customer that way, especially in front of other customers, was unnecessary and unprofessional. I hope management addresses this situation and provides better customer-service training so other customers are not made to feel unwelcome when asking for legitimate assistance. read more

I had a very disappointing experience at West Covina CDJR. I went in genuinely interested in purchasing a truck, but the entire process felt like a game. The offers I was given were nowhere near competitive, and instead of working with me, the sales staff came across as very pushy. It wasn't until I told them I was taking my business elsewhere that their attitude completely changed. As I was leaving the dealership, the general manager was informed that I was walking away. He actually ran out to my vehicle and suddenly offered me the exact type of deal they had refused to consider while I was sitting at the negotiating table. That left me wondering why I had to threaten to leave before they were willing to earn my business. If those offers were available all along, why not present them honestly from the beginning? It made the entire experience feel more like a sales tactic than a genuine attempt to help a customer. I believe dealerships should be transparent and treat customers fairly from the start, not only after they've decided to leave. Unfortunately, because of this experience, I chose to take my business elsewhere. read more

Honestly the WORST place to come, you better off going to velocity in my opinion. They take their sweeeeet time, i came in for ONE small fitting with number, size, all of that info. and waited an hour just for them to tell me they don't have it. They also act so naive like they've never seen a part in their entire life. Guys are always rude like they've just recently got divorced by their wives and hate their life... it's like this every time i come and really i wish i was joking. Im writing this as im next in line waiting 30+ minutes per usual. SMH read more

I sent my brand new Ford Transit 350HD AWD motorhome for doing a Ford rare axel recall service. The service advisor, Aaron, treated me well and was honest about their services. The status update emails are sent promptly when each step is performed. Moreover, trucks were lined up for the service department when I sent my RV there. If their service is that bad, said in this review, how come small businesses and truck owners are lining up and sending their trucks there? read more

I bought my 3rd work vehicle from Rush on May 6th. I went in and saw the truck i needed spoke with my sales guy asked him if it was E85 gas and he said yes. That was what I needed a vehicle that was E85 dontonthe high prices of gas at the time. 2 months later van ran like crap, armrest fell off. Clip for visor fell off. Locks to back bins were bad, bumper paint flaked off. I asked salesman( This van does take E85 right? Agian he said yes. Waited for a few months later to drop van off at service center told them I need it back asap. Come to find out that van did not take E85 and now I'm not sure what to do. This may have did long term damage to motor. So even if they fix for now it may be to late. I want an E 85 vehicle to save gas and the environment . Well got van back and the sale manager Andrew is a big piece of shit. Very sarcastic very rude. Thinks I should just get nothing. They had my truck for one month. And of the list of stuff that needed done. They did armrest. Visor and check engine. They didn't address any bins that won't lock. Or bumper paint coming off or back up camera not working. And now the remote for the bins don't work. I'm gonna contact his boss Kevin Williams and hopefully he makes this right. And I will adjust this review read more

I've never even used this place, I've never even spoken to anyone there, but I'm still giving it 1 star, just because that's the minimum to get a review up. This is really a weird place; you call, multiple times. You leave messages and no one gets back to you. And this was all for me trying to book an appointment to bring my truck in for a repair. No wonder it's got so many 1-star reviews, well here's another. I can only imagine the horrible service I would have received if I actually did manage to bring my truck down. Why are so many commercial truck repair places in LA, so crappy like this ? UPDATE: I got an moron message back from "Allison", saying I should call Rush Truck Center to make things right...? I'd really have to be a dummy to call them up again, after I've already called and they didn't pick up, and then after I left a message and they still didn't call back, and now I'm gonna call again ? Use head and do some thinking. The time to care about customer experience is BEFORE they leave a bad review, not after. I'd never let these Bozos work on my truck read more

My father came here to buy two new trucks for one of our companies. To say that he was treated poorly is an understatement. I am truly upset at the customer service here as you should always treat your customers with respect and at least try to provide great customer service. If I could rate this place no stars I would! My father got there a quarter to closing time which I understand can upset certain people but business is business. He was yelled at to leave the building which Is super disrespectful and unprofessional. Very disappointed. I hope everyone sees this review so they know not to come here and encounter this horrible experience that we did!!!! read more

Took my truck in with a check engine light... They said they re-calibrated the Nox sensor with their high dollar computer (the same one at my shop) and the light came on right out of the lot. They reset the sensor and charged my company $400 dollars... I would like to add a few things. #1 if you call the number to the Whittier branch your met with ab automated phone system asking you to get free quotes on insurance if you deny itll hang up on you... #2 i called the parts center and i was asked for my Vin on my vehicle and as i was locating the Vin i was hung up on twice even though i said hang on a second. Customer service 2/10 Scammers 10/10 Overall vehicle service 0/10 F's given about customers 0 read more

This place is very Unprofessional, they don't Support they're clients the way the American system Teach's is to do. Mike freeman designed my truck! (Night Mar) Everything on that Ford 650 turbo Truck was Completely wrong! Back and forth we went on with Ford. Rush did not care, they keep on brushing me off. I finally had to go to Lankershim Ford, to help me. Can you belive it! Mike Messed up my care big time! Calculation was completely off, Fas tank, weight, Engine, Transmission, weight, liftgate! Finally I got Ford to take back my truck! Even this was not a lemon! Find another dealer and stay away! This place is bad bad bad read more

My company had an awful experience with Timothy Chetwood at this location trying to buy a new F550. I was then put in touch with the managers Andrew and Hal and it seemed like they were doing me a favor by selling me the truck. Look at the other reviews. If you're not a big account for them, they will treat you like you're nothing. Tough for a small business to swallow that kind of attitude when these are big purchases for us. read more

The person who drives this truck lives above me and tortures me constantly by dropping heavy items on the floor at all hours of the day and night. Don't think I would want a person like that to work on my vehicle. read more

Rush Truck Centers - Whittier - Commercial Truck Dealers Near Me - Whittier, California

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Just wanted to take the time to say how smooth the buying process was with salesman Jonathon Hall. By far the best service we've had from any salesperson both commercial/personal trucks. Will definitely purchase here again! Jonathon Hall is the man!! read more

Rush Truck Centers - Whittier - Commercial Truck Dealers Near Me - Whittier, California

Special thanks to Adam Potts, Ron, and all the service technicians at Rush Truck Center, Whittier California. For going above and beyond their customer service commitment, by not just saving my family summer trip, but also making sure that we received the right parts, and put our safely first... Super Stars here at Rush Truck Center! read more

I had service done on my truck, I have to get it redone at a different place just a few month driving. This place will cheat you, I advise you go somewhere else. A bunch of scammers, don't trust this place. read more

I've dealt with the parts department here quite a few times and not once have I had even a decent experience. Everyone has attitude at all times of day and they make it seem as if it's a nuisance to help you. That's if they even pick up the phone after being transferred endlessly. Some of the worst customer service I've ever had. Go elsewhere if you can. read more

If you are having your personal truck, or fleet serviced here be careful of Ron in service. He claims he turned wrenches in his youth, but I don't see how. He is truly a crook with a smile. If he calls you my friend, or buddy you should really watch your wallet. That is his welcome before he try's to screw you. I've taken 3-4 trucks there for customer pay, and warranty repairs, but Ron has a problem honoring the manufacturers warranty, so he will try to connive every repair under customer pay while the truck is still under basic warranty. Also, his first comment to you after dropping off your unit will be that your truck needs batteries without test results. How is that possible on 2017-2018 trucks. I think that must be a request from management in order to sell batteries. That was a request from Ron on two of my units. A quick screw. He had my truck for 17 days and when I came to pick up the truck, the check engine light was on so I told him about it and his comment to me was OH, IT JUST WENT THROUGH A REGENERATION CYCLE, AND THAT IS NORMAL. Lying old piece of S--T. I told this man that I worked in a dealership before and I know what goes on, but he did not capture that. I have a fleet of 15 trucks, and I rub shoulders with a lot of owners so I will make sure to spread the word that RUSH TRUCK CENTER ON KELLA IS A HOUSE OF CROOKS. read more

This review is specifically for the parts department. WORST service ever, don't even bother calling them for parts. They will not answer the phone, was transferred by the receptionist 3 times on 7/19/2018 and no one picked up. Then called again on 7/19/2018, was transferred 3 more times by the receptionist again, again no one picked up. How do you run a parts department without anyone being there?? Absolutely worst dealership to buy parts from. Stay away! read more

I would like to personally thank Aaron and Mathew of the Service Department and the technician that worked on our daughter and son-in-law's 2010 Ford 250 Diesel Truck. Both provided excellent Customer Service to me and my son-in-law in identifying a "engine light" that stayed on while driving. At first, we were under the impression that the problem was a bad High Pressure Fuel Pump. I first contacted Mathew to get a cost estimate on a Fuel Pump and the labor cost to install it. He provided me with what the cost would be. Mathew suggested we run a diagnostic test to determine the exact cause of the engine light coming on and we're glad we did. As it turned out the technician did a PCM Computer update and the engine light cleared. So, instead of paying around Two thousand dollars, we paid $244 for the diagnostic test that solved our problem. Because Mathew had the day off, we were working with Aaron the next day. Aaron sent us email updates periodically and kept us in the loop throughout the day. After doing a road test, Aaron suggested a second road test should be performed just to make sure the problem was resolved. It was great news to receive the telephone call from Aaron, the problem was fixed. Thank You to Mathew, Aaron and the technician who performed the work on the Truck! Job Well Done!! read more

The least customer oriented buisness I have ever dealt with. Payed for services not rendered. Refused to honor their workmanship. Had to have their work redone. read more

I have bought 2 new trucks from Rush Truck Center. Tank was my go to salesman. Everything i asked to be put on the truck was done and delivery went very smooth. Their service center has been extremely helpful and their prices are quite fair. I will be looking at a 3rd truck to buy from them in the near future. read more

If you are a business looking for a reliable dealer to buy commercial trucks, This is not the place to go!! I am a business owner, and have been for over 15 years. With rush truck center I have had the worst experience I have ever had since being in business. I bought a vehicle from them, and the vehicle has had so many problems and the refuse to fix it. I would really recommend not to use this Truck center for any commercial vehicle and I would never buy from this company Ever Again! There is many other dealers out there, just search on yelp, you will see! read more

F this place , horrble service in every dept, don't come here. I have came multiple times thinking maybe things have changed and nope. Hate this fkn place read more

I'm surprised to read these bad reviews on here. We have had all our service work done here and are very pleased. We have tried to have our Ford diesel worked on at other Ford dealers only to have the truck sit and wait, these dealers don't have any diesel technicians. We just picked up our truck up from Rush Truck Center, we met the new Service Manager he was really nice and showed us around the shop, they are going through a remodeling/expansion. If you have a diesel truck don't waste your time going to a Ford car store take it to a truck center, we will. read more

This place is a rip off, they sell truck that have major problems and refuse to fix!!!! They have rude incompetent employees !!!! Stay clear of these scam artists! !!!!!!! read more

Don't buy parts from these guys. They sell you a part that is defective and then they give you the run arounds. Then they say company policy is to return to manufacture for inspection then you will get a refund after 3 weeks. Heck, I just bought the part the night before and haven't even install it on my customers truck. No defective exchange policy here. No wonder I see so many complaints from other shops. I hope they all leave their yelp reviews about these guys. read more

If you own a business and looking for a reliable commercial truck. DO NOT purchase from this place. Rush truck center sold me a truck in less than a month it gave me multiple problems. They offered to pay the damages and never did. Two months out, the truck gave me more problems and more expenses I had to pay out of my own pocket. Three months out more major expenses came up. Dealer never payed a dime. Vehicles are NOT reliable and are NOT inspected before they are sold. Trucks ALL come defective. They paint the picture that your purchasing a great truck and offer warranty that has only minimal coverage. No defective exchange policy in this dealer. Don't ignore this rating. You may be disappointed if you purchase a truck here. read more